MANAGEMENT BY OBJECTIVES

[Pages:173] MANAGEMENT BY OBJECTIVES

Thomas M. Thomson

Managers always have been challenged to produce results, but the modern manager must produce them in a time of rapid technological and social change. Managers must be able to use this rapid change to produce their results; they must use the change and not be used or swallowed up by it. Both they and the organizations they manage need to anticipate change and set aggressive, forward-looking goals in order that they may ultimately begin to make change occur when and where they want it to and, in that way, gain greater control of their environments and their own destinies.

The most important tool the manager has in setting and achieving forward-looking goals is people, and to achieve results with this tool the manager must: first, be able to instill in the workers a sense of vital commitment and desire to contribute to organizational goals; second, control and coordinate the efforts of the workers toward goal accomplishment; and, last, help his or her subordinates to grow in ability so that they can make greater contributions.

In hopes of increasing individual production and contribution, managers have resorted to many different approaches: they have tried to get commitment and hard work through economic pressure and rewards; they have sought greater production by teaching the workers the best or most efficient ways to do a job; and they have tried to cajole their employees into a sense of well-being, hoping that their comfort would produce a desire to contribute. All these approaches had some success, but none succeeded totally in injecting enough of that element of vitality and adaptability into organizational life to allow it to thrive and remain viable in this age of change and sociotechnological turmoil.

DEFINITION

The "Management by Objective" (MBO) approach, in the sense that it requires all managers to set specific objectives to be achieved in the future and encourages them to continually ask what more can be done, is offered as a partial answer to this question of organizational vitality and creativity. As a term, "Management by Objectives" was first used by Peter Drucker in 1954. As a management approach, it has been further developed by many management theoreticians, among them Douglas McGregor, George Odiorne, and John Humble. Essentially, MBO is a process or system designed for supervisory managers in which a manager and his or her subordinate sit down and

Originally published in The 1972 Annual Handbook for Group Facilitators by J. William Pfeiffer & John E. Jones (Eds.), San Diego, CA: Pfeiffer & Company.

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

1

jointly set specific objectives to be accomplished within a set time frame and for which the subordinate is then held directly responsible.

All organizations exist for a purpose, and, to achieve that purpose, top management sets goals and objectives that are common to the whole organization. In organizations that are not using the MBO approach, most planning and objective setting to achieve these common organizational goals is directed downward. Plans and objectives are passed down from one managerial level to another, and subordinates are told what to do and what they will be held responsible for. The MBO approach injects an element of dialogue into the process of passing plans and objectives from one organizational level to another. The superior brings specific goals and measures for the subordinate to a meeting with this subordinate, who also brings specific objectives and measures that he or she sees as appropriate or contributing to better accomplishment of the job. Together they develop a group of specific goals, measures of achievement, and time frames in which the subordinate commits himself or herself to the accomplishment of those goals. The subordinate is then held responsible for the accomplishment of the goals. The manager and the subordinate may have occasional progress reviews and reevaluation meetings, but at the end of the set period of time, the subordinate is judged on the results the he or she has achieved. He or she may be rewarded for success by promotion or salary increases or he or she may be fired or transferred to a job that will provide needed training or supervision. Whatever the outcome, it will be based on the accomplishment of the goals the subordinate had some part in setting and committed himself or herself to achieving.

VARIATIONS IN PRACTICE

In practice, this MBO approach, of necessity, varies widely, especially in regard to how formalized and structured it is in a given organization and to what degree subordinates are allowed to set their own goals. In some organizations, MBO is a very formal management system with precise review scheduling, set evaluation techniques, and specific formats in which objectives and measures must be presented for review and discussion. In other organizations, it may be so informal as to be described simply as "we get together and decide what we've done and what we're going to do." However, in most organizations, MBO takes the form of formal objective setting and appraisal meetings held on a regular basis--often quarterly, semi-annually, or annually.

Even more situational than the degree of formality and structure is the degree to which a subordinate is allowed to set his or her own goals. In this regard, the kind of work that an organization does plays a large part in determining how much and on what level a subordinate will be allowed to participate in formulating his or her own goals. In some organizations a subordinate is almost told what he or she needs to do and is simply asked if he or she will commit to achieve that goal, while in others the subordinate is given great latitude and room for innovation. For example, there is a contrast between a production situation in which a supervisor informs a subordinate that so many widgets

2

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

must be made over the next six months and simply asks which part of that production burden the subordinate is willing to shoulder and a university situation in which a department head informs a subordinate of the need to develop more community-oriented programs and asks how the subordinate thinks he or she can contribute to this goal. In the latter circumstance, the subordinate has much more room for innovation and personal contribution as well as a greater part in designing the specifics of the program than does the production worker who is simply asked which part of a very specific activity he or she cares to commit to.

POTENTIAL ADVANTAGES

No matter what form the MBO approach takes in a given organization, it is essentially a process that helps to (a) direct managers' attention toward results, (b) force members of the organization to commit themselves to specific achievement, and (c) facilitate their thinking in terms of their organization's future needs and the setting of objectives to meet those needs. In addition, the MBO approach can supply the manager with greater measures of three of the tools he or she needs to make the best use of the organization's greatest resource: people. The manager can:

1. Gain greater commitment and desire to contribute from subordinates by (a) allowing them to feel that the objectives they are working toward were not just handed to them but are really theirs because they played a part in formulating them, (b) giving subordinates a better sense of where they fit in the organization by making clear how the subordinates' objectives fit into the overall picture, and (c) injecting a vitality into organizational life that comes with the energy produced as a worker strives to achieve a goal to which he or she has taken the psychological and (sometimes economic) risk to commit.

2. Gain better control and coordination toward goal accomplishment by (a) having a clearer picture of who is doing what and how the parts all fit together, (b) having subordinates who are more likely to control and coordinate their own activities because they know what will help and what will hinder their goal achievement, and (c) being able to see which subordinates consistently produce and which do not.

3. Gain an increased ability to help subordinates develop by (a) being better able to see their strengths and weakness in operation on a specific objective and (b) using a management approach that teaches the subordinates (and the manager, for that matter) to think in terms of results in the future--an approach that teaches them to try to anticipate change, to define clear and specific objectives, and to delineate concrete measurements that will tell them when they have achieved their goals.

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

3

POTENTIAL FOR MISUSE

MBO easily can be misused and often is. What is supposed to be a system that allows for dialogue and growth between boss and subordinate with a view to achieving results often degenerates into a system in which the boss puts constant pressure on the subordinate to produce results and forgets about using MBO for commitment, desire to contribute, and management development. Sometimes even well intentioned managers misuse MBO because they do not have the interpersonal skills or knowledge of human needs to keep their appraisal sessions from becoming critical, chewing-out periods. Finally, many managers have a tendency to see MBO as a total system that, once installed, can handle all management problems. This has led to forcing issues on the MBO system that it is not equipped to handle and that frustrate whatever good effects it might have on the issues with which it is designed to deal.

REFERENCES

Drucker, P. (1954). The practice of management. New York: Harper & Row.

Humble, J. (1968). Improving business results. New York: McGraw-Hill.

Humble, J. (1970). Management by objectives in action. New York: McGraw-Hill.

McGregor, D. (1966). Leadership and motivation. Cambridge, MA: M.I.T. Press.

Odiorne, G. (1970). Management by objectives. New York: Pitman.

Reddin, W.J. (1971). Managerial effectiveness. New York: McGraw-Hill.

4

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

 McGREGOR'S THEORY X-THEORY Y MODEL

Albert J. Robinson

The first acquaintance with "X" and "Y" for many of us was as unknowns in Algebra I. During the decade of the sixties, "X" and "Y" took on some additional meanings for readers in the behavioral sciences and contemporary management thinking.

In 1961, Douglas McGregor published The Human Side of Enterprise. This book was a major force in the application of behavioral science to management's attempts to improve productivity in organizations. McGregor was trying to stimulate people to examine the reasons that underlie the way they try to influence human activity, particularly at work. He saw management thinking and activity as based on two very different sets of assumptions about people. These sets of assumptions, called X and Y, have come to be applied to management styles; e.g., an individual is a theory X manager or a theory Y manager.

McGregor looked at the various approaches to managing people in organizations-- not only industrial organizations but others as well--and in services, schools, and public agencies and concluded that the styles or approaches to management used by people in positions of authority could be examined and understood in light of those manager's assumptions about people. He suggested that a manager's effectiveness or ineffectiveness lay in the very subtle, frequently unconscious effects of the manager's assumptions on his or her attempts to manage or influence others.

As he looked at the behaviors, structures, systems, and policies set up in some organizations, McGregor found them contrary to information coming out of research at that time, information about human behavior and the behavior of people at work. It appeared that management was based on ways of looking at people that did not agree with what behavioral scientists knew and were learning about people as they went about their work in some, or perhaps most, organizations.

THEORY X

The traditional view of people, widely held, was labeled "X" and seemed to be based on the following set of assumptions:

1. The average human being has an inherent dislike for work and will avoid it if he or she can.

Originally published in The 1972 Annual Handbook for Group Facilitators by J. William Pfeiffer & John E. Jones (Eds.), San Diego, CA: Pfeiffer & Company. Reprinted from The Human Side of Enterprise by D. McGregor, copyright ? 1960 by McGraw-Hill, Inc. Reprinted with permission of McGraw-Hill, Inc.

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

5

2. Because of this human characteristic of dislike for work, most people must be coerced, controlled, directed, or threatened with punishment to get them to put forth adequate effort toward the achievement of organizational objectives.

3. The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.

Of course, these assumptions are not set out or stated, but if we examine how organizations are structured and how policies, procedures, and work rules established, we can see them operating. Job responsibilities are closely spelled out, goals are imposed without individual employee involvement or consideration, reward is contingent on working within the system, and punishment falls on those who deviate from the established rules. These factors all influence how people respond, but the underlying assumptions or reasons for them are seldom tested or even recognized as assumptions. The fact is that most people act as if their beliefs about human nature are correct and require no study or checking.

This set of assumptions about people may result in very contrasting styles of management. We may see a "hard" or a "soft" approach to managing, but both approaches will be based on the ideas described above. One theory X manager may drive his employees at their work because he thinks that they are lazy and that this is the only way to get things done. Another may look at her employees in the same way, but she may think the way to get lazy people to work is to be nice to them, to coax productive activity out of them.

This view of people was characteristic of the first half of the twentieth century, which had seen the effects of Frederick Taylor's scientific-management school of thought. His focus had been on people as an aspect of the productive cycle--much like that of a piece of machinery--and it had allowed for advances in productivity. Yet it was out of this managerial climate--which tended to view people as an interchangeable part of a machine, as a machine element that was set in motion by the application of external forces--that the "human relations" view grew and the behavioral science school developed.

I must hasten to add that the application of understandings of human behavior from the behavioral sciences is not an extension of the human relations focus of the 1940s and 1950s. These two grew up separately. One might construe that the human-relations view of handling people prevalent at that time was manipulative and merely a "soft" theory X approach.

THEORY Y

Another view of people that is not necessarily the opposite extreme of "X" was called "Y" or theory Y. This set of assumptions about the nature of people, which influenced managerial behaviors, is described below.

6

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

1. The expenditure of physical and mental effort in work is as natural as play or rest.

2. External control and threat of punishment are not the only means for bringing about effort toward organizational objectives. A person will exercise self-control in the service of objectives to which he or she is committed.

3. Commitment to objectives is dependent on rewards associated with their achievement. The most important rewards are those that satisfy needs for selfrespect and personal improvement.

4. The average human being learns, under proper conditions, not only to accept, but to seek responsibility.

5. The capacity to exercise a relatively high degree of imagination, ingenuity, and creativity in the solution of organizational problems is widely, not narrowly, distributed in the population.

6. Under the conditions of modern industrial life, the intellectual potentialities of the average human being are only partially utilized.

It is important to realize that this is not a soft approach to managing human endeavor. Examined closely, it can be seen as a very demanding style: it sets high standards for all and expects people to reach for them. It is not only hard on the employee who may not have had any prior experience with the managerial behaviors resulting from these assumptions, but it also demands a very different way of acting from the supervisor or manager who has grown up under at least some of the theory X influences in our culture. Although we can intellectually understand and agree with some of these ideas, it is far more difficult to put them into practice. Risk taking is necessary on the part of the manager, for he or she must allow employees or subordinates to experiment with activities for which he or she may believe they do not presently have the capability. The learning and growth resulting from this opportunity may handsomely reward the risk.

The focus of a theory Y manager is on the person as a growing, developing, learning being, while a theory X manager views the person as static, fully developed, and capable of little change. A theory X manager sets the parameters of his or her employees' achievements by determining their potential in light of negative assumptions. A theory Y manager allows his or her people to test the limits of their capabilities and uses errors for learning better ways of operating rather than as clubs for forcing submission to the system. He or she structures work so that an employee can have a sense of accomplishment and personal growth. The motivation comes from the work itself and provides a much more powerful incentive than the "externals" of theory X.

A suggestion for your consideration is to make the same assumptions about others that you make about yourself and then act in the appropriate manner. You might be pleasantly surprised.

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

7

REFERENCES

McGregor, D. (1961). The human side of enterprise. New York: McGraw-Hill. McGregor, D. (1967). The professional manager (W.G. Bennis and C. McGregor, Eds.). New York: McGraw-Hill.

8

The Pfeiffer Library Volume 20, 2nd Edition. Copyright ? 1998 Jossey-Bass/Pfeiffer

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download