SCAD: Rising Star Assistant Manual, Safety in Savannah
ACUHO-I Summer Intern Manual
ACUHO-I Summer InternSummer Seminar Assistant
Policies and Procedures Manual
Residence Life and Housing
Table of Contents
ACUHO-I Intern Position DescriptionCustomer Service and the SCAD Experience…………..………………………………………………….34
ACUHO-I Intern CompetenciesOverview of Summer Programs…………………………………………………………………...476
ACUHO-I Intern ExpectationsImportantGeneral Contact Information………..……………………………………………………………..69
Customer Service and the SCAD ExperiencWhere is the SCAD Card Accepted?....e …………………………………………………………..27104
ACUHO-I Intern Expectations 3
Overview of Summer ProgramsSafety in Savannah .......4947
Day-to-Day Operations/Typical Work ScheduleCommunity Development & Programming 61590
Important Contact InformationContacting the Resident Director 611620
Critical Incident ProtocolEmployee Identification/SCAD Card 2127
Frequently Asked QuestionsSafety in Savannah 26015
SSA Duty ProceduresCommunity Development & Programming 1681
Program ScheduleContacting the Residence DirectorRising Star Critical Incident Protocol 2519432
Appendix A: Rising Star Specifics
Rising Star Criticial Incident Protocol…………………………………………………...34
Duty Procedures: Rising StarEmployment Expectations…………..……………………………………………………………3025
8
Rising Star: Community Building………………………………………………………..40Employee Identification/SCAD Card 25
Safety in Savannah 25
Appendix B: Rising Star Assistant Training Manual
Employment ExpectationsFloor Meeting Agenda…………..………………………………….……………………………..2942
Customer Service and the SCAD Experience………………………………………….47
Crisis and Emergency Procedures………………………………………………………48
When to Call the Residence Director……………………………………………………51
Community Development and Programming………………... …………………...……53
First Floor Meeting…………………………………………………………………………58Community Development & Programming 25
Final Floor Meeting………………………………………………………………………...60
Appendix C: SCAD Summer Seminars Specifics
SCAD Summer Seminars Critical Incident Protocol…………………………………..64
SCAD Summer Seminars Intern Duty ProtocolProgram Attendance & Check-in Duty Rotation………….……………,,,…………………………..30568
Duty Procedures: SCAD Summer Seminars…………………………………………..70
SCAD Summer Seminars Detailed Program Schedule………………………………72
Intern-to-Intern Tips………………………………………………………………………78
Appendix D: SCAD Summer Seminars Assistant Training Manual
Employment Expectations……………………………………………………………….81
Floor Meeting Agenda…………………………………………………………………….85
Program Attendance and Check-in/out Rotation………………………………………86
SSA Group Rotation Schedule…………………………………………………………..87
Appendix E: Staff Training Resources
Helpful Hints 25
Appendix A: Rising Star Assistant Training Manual 25
Employment Expectations 25
Customer Service and the SCAD Experience 25
Crisis and Emergency Procedures 25
When to Call the Residence Director 25
Community Development & Programming 25
First Floor Meeting 25
Final Floor Meeting 25
ACUHO-I Intern Position Description
Positions
• SCAD Summer Seminars (2 Interns)
• Rising Star (2 Interns)
Goals of the internship
• To provide the intern with a variety of residence life and housing experiences
• To assist the intern in developing collaborative working relationships with other departments
• To incorporate the intern’s knowledge and experience into departmental practices, policies and procedures
Responsibilities
• Serve as a role model and mentor to college-aged student staff and high school-aged program participants
• Co-facilitate (under the immediate supervision of a residence director) the day-to-day functions of either the SCAD Summer Seminar (SSS) program or Rising Star (RS) program including event planning and implementation, weekly check ins and check outs, and participant/parent contact
• Maintain flexible work hours, typically afternoons, evenings and weekends, when student participants are in residence
• Assist in the training, development, supervision and evaluation of student staff
• Assist student staff in the overall implementation of pre-determined large scale events and the development and facilitation of small scale social activities
• Assist with weekly housing assignments and program check in/check out procedures
• Assist with walk through and assessment of residence hall facilities (prior to the programs)
• Participate in an in-hall duty rotation that supports both the RS and SSS programs
• July 26 – August 1 (if intern available): Assist with Art Educators Forum (AEF) and Summer Swarm programs
• Other interests expressed by the intern
Expectations
• Positively represent and promote the Savannah College of Art and Design
• Maintain professionalism with college personnel, student staff and program participants
• Practice flexibility and adaptability while maintaining a high energy level, positive attitude and enthusiasm for the program, personnel and participants
• Contribute to own professional growth and that of colleagues by sharing ideas and experimenting with new concepts and programs
• Provide continuous feedback to residence life and housing about existing programs, processes, procedures and about the ACUHO-I internship experience at SCAD
Dates of Employment
The SCAD 2009 Summer ACUHO-I internship may begin as early as June 3 and end as late as August 3. The intern must be available no later than June 7 and must not depart earlier than July 26.
The Rising Star (RS) Program…
June 20-July 25, 2009
Rising Star is a five-week residential program in Savannah. It awards college credit to rising high school seniors who are ready for a summer college experience. Students who successfully complete the Rising Star program earn college credit, which may be applied toward a baccalaureate degree at the Savannah College of Art and Design or at other college or universities (course credits are applied to degree requirements at the discretion of the accepting institution). Rising Star students have the opportunity to advance their knowledge and preparation toward a degree and career in the arts. Each student enrolls in two college level classes (one in the morning, one in the afternoon). Outside class, students complete assignments, take field trips, socialize and enjoy the parks and nearby beaches. Students are housed in a college residence hall, where they receive meals on the college meal plan.
The SCAD Summer Seminars (SSS) – Savannah Program…
June 21-27, July 5-11, July 12-18 and July 19-25, 2009
SCAD Summer Seminars are one-week residential summer programs designed for rising high school sophomores, juniors and seniors. Each participant selects two daily workshops (one in the morning, one in the afternoon) to attend during the week. During afternoon free time, students are encouraged to participate in planned activities that may include tours of historic Savannah homes and museums, shopping in downtown Savannah, trips to popular ice cream and coffee shops, and outdoor activities. In the evening, students participate in supervised activities both inside and outside the residence hall. Activities may include a trip to the beach, Savannah ghost tours, game night and trips to historic River Street and City Market. Late night activities are offered nightly in the student lounge and may include movies, tie dying and socializing with peers. Workshops are taught by Savannah College of Art and Design professors, and students are housed in a college residence hall, where they receive 18 meals per week on the college meal plan. College credit is not awarded for SCAD Summer Seminar workshops.
Customer Service and the SCAD Experience
Introduction: In an effort to ensure the best interests of the summer programs participants and College are met, the Summer Interns are responsible for delivering and exercising excellence in customer service that is congruent with the College’s mission, vision and values. The Interns will advise, educate, and mentor summer program assistants and program participants in a manner congruent with the college’s mission, vision, and values.
Expectations: The Summer Intern is responsible for assisting in the development and education of summer assistants and program participants through excellence in customer service including advising, mentoring, and policy enforcement.
About the College: The Savannah College of Art and Design was founded in Savannah, Ga., in 1978 with a curriculum designed to provide an excellent arts education and effective career preparation for students. Today, with three locations as well as online programs, the college continues to adhere to this mission, attracting students from all 50 states and from more than 90 countries.
SCAD exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positively oriented university environment. The goal of the college is to nurture and cultivate the unique qualities of each student through an interesting curriculum, in an inspiring environment, under the leadership of involved professors.
SCAD was named one of the “25 cutting-edge schools with an eye toward the future” in Kalpan’s 2008 “You Are Here: A Guide to Over 380 Colleges and Unlimited Paths to Your Future” and the “Hottest for Studying Art” among “America’s 25 Hottest Colleges” by Kaplan/Newsweek in 2006.
The Savannah College of Art and Design is a private, nonprofit institution accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award bachelor’s and master’s degrees. The college offers Bachelor of Arts, Bachelor of Fine Arts, Master of Architecture, Master of Arts, Master of Arts in Teaching, Master of Fine Arts and Master of Urban Design degrees, as well as undergraduate and graduate certificates. The five-year professional M.Arch. degree is accredited by the National Architectural Accrediting Board.
Class size is small, allowing each student the opportunity to receive individual attention. Faculty members have distinguished backgrounds in their fields. An English as a Second Language program and dedicated international student services staff are available to assist international students with the adjustment to college life in the United States.
SCAD Mission: The Savannah College of Art and Design exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positively oriented university environment.
SCAD Vision: The Savannah College of Art and Design, an institution with distinctive yet complementary locations, will be recognized as a leader in defining art and design education. By employing innovation in all areas, SCAD will provide a superior education through talented and dedicated faculty and staff, leading-edge technology, advanced learning resources and comprehensive support services.
SCAD Values:
• Being a student-centered institution.
• Providing an exceptional education and life-changing experience for students.
• Demonstrating quality and excellence in every aspect of operations.
• Sustaining a respectful and honest college environment.
• Growing while continually improving.
• Being innovative and results-oriented.
• Promoting a cooperative team spirit and a positive "can-do" attitude.
• Going the "extra mile."
Residence Life and Housing at SCAD: On campus housing at the Savannah College of Art and Design currently consists of ten residence halls housing approximately 3100 students. Dyson House, Turner Annex (both co-ed double occupancy), Turner House (co-ed triple occupancy) house our first year students. Oglethorpe House and Weston House (both co-ed, double occupancy halls) house our upperclass students. Boundary and Barnard Villages are home to a total of 672 upper class students in apartments that house four students per apartment. Forsyth House, Alice Hall, and Pulaski Houses are smaller, apartment style communities for upper class students.
ACUHO-I Intern Competencies
Introduction
As an ACUHO-I Summer Intern with the Residence Life and Housing department at the Savannah College of Art and Design we realize you possess a set of skills that you bring to our department, as well as a set that you will gain and hone. While here, please use this document as a guide to defining those skills and gaining insight on how to increase your proficiency in each area.
Pre-Existing Skill Set
The following skills will assist you in being successful this summer.
Group Dynamics: Understanding and effectively/successfully navigating within a group with regard to interpersonal relationships as a member and/or leadership role.
Instruction: Effectively imparting knowledge or information in educational contexts.
Task and Time Management: Skillfully directing or implementing organizational tasks and responsibilities.
Problem Solving: Analyzing problems from several different perspectives, identifying and evaluating alternative solutions, and implementing selected solution(s).
Self-Knowledge: Understanding your own capabilities, character, feelings or motivation, and how these affect your professional effectiveness.
Self-Motivation: Achieving results without the traditional materials or methods being available to you.
Verbal and Written Communication: Communicating information, ideas, and contrasting points of view in an effective and professional manner (including nonverbal forms of expressions).
Diversity: Working effectively with diverse populations including, but not limited to racial/ethnic minorities, gay, lesbian, transgender or bisexual members of the community, international students, staff and faculty, people with physical, mental or learning disabilities, socioeconomic status and religious minorities.
Skills to be Developed
As a SCAD Intern, our hope is that your experience facilitates the development of the following areas:
Customer Service: Understanding the “law of good returns” (the more good you see, say and do, the more good returns to you, others and your organization). Representative of:
• Successfully work with vague and unclear situations open to multiple interpretations.
• Utilize problem-solving skills to understand the roots of issues and concerns.
• Offer the best solution for a student, parent or staff member that displays both learning and customer satisfaction.
Suggested Means of Developing Skill
• Ask yourself how you can be a GEM (Go the Extra Mile) for a student, parent or staff member.
• When unreasonable requests are made, practice offering solutions without saying the word “no”.
Supervision: Overseeing and directing individuals or a group to accomplish individual or shared goals for the department. Representative of:
• Set clear goals, timelines and expectations for tasks to be accomplished by staff members.
• Guide staff members with clear, constructive feedback and consequences as appropriate.
• Consistently enforce and utilize office rules and procedures.
Suggested Means of Developing Skill
• Obtain some supervisory responsibility with your staff.
• Practice informal evaluations through one-on-one meetings with student staff.
Crisis and Conflict Management: Ability to manage unexpected emergency situations and/or conflicts that may occur between two or more parties and all spontaneous events that may accompany said situations. Representative of:
• Identify and state conflicts.
• Make statements that redirect the other to a specific behavior, cognition or feeling.
• Develop relationships and knowledge of other departments to utilize as resources for support or as referral sources.
Suggested Means for Developing Skill
• Ask open ended questions when addressing crises or conflicts.
• Manage crisis situations according to SCAD policy and procedures.
COMPETENCIES WORK SHEET
This worksheet allows you to identify additional avenues to demonstrate fulfilling the competency and space for you to create goals for competencies you would like to build upon.
Customer Service
Suggested Means of Developing Skill
• Ask yourself how you can be a GEM (Go the Extra Mile) for a student, parent or staff member.
• When unreasonable requests are made, practice offering solutions without saying the word “no”.
Supervision
Suggested Means of Developing Skill
• Obtain some supervisory responsibility with your staff.
• Practice informal evaluations through one-on-one meetings with student staff.
Crisis and Conflict Management
Suggested Means for Developing Skill
• Ask open ended questions when addressing crises or conflicts.
• Manage crisis situations according to SCAD policy and procedures.
ACUHO-I Intern Expectations
Introduction: The following document serves as a guide and a resource for summer interns in defining their role within Residence Life and Housing and at the College. These expectations are intended to clarify the intern role yet may not address every situation or circumstance. They may be revisited and updated at any time and redistributed to the interns once amended. In addition, summer interns will also be held to the standards outlined in the summer student staff expectations where relevant.
Professionalism
• Attitude—Exude a positive attitude. When presenting concerns, focus 10% on the problem and 90% on the solution. Support your fellow colleagues and respond in the best interest of the students, staff, department and SCAD.
• Dress – You are expected to follow the college dress code when you are officially acting in your role as a college employee during college business hours. There will be times when you will instead wear the summer programs polo shirt with a non-denim skirt, pair of pants, or pair of shorts. In addition, remember that you live with students and will interact with them at all hours of the day and night. You are expected to present yourself “appropriately professional” during spontaneous and unplanned interactions as well.
• Verbal Communication—Keep communication lines open, honest and respectful between yourself and your colleagues and supervisors. Whenever possible, make communication with students, peers, supervisors and other colleagues as personal as possible. This means communicating face to face when possible and utilizing electronic means when appropriate.
• Written Communication—All written communication should be professional at all times. Take time to proof written communication for grammatical and spelling errors and to gauge tone prior to sending.
• Interactions with Students and Student Staff—Set the tone for your community development by building and maintaining positive relationships with students and student staff. In your interactions, be understanding of the different values that each resident may have. Avoid speaking negatively about students in front of or with your student staff. All staff communication and business must remain confidential.
• Flexibility and Adaptability—Establish the ability to work with some degree of ambiguity and in relatively unstructured situations. Understand that your daily priorities may be changed by spontaneous incidents, meetings or requests.
Administrative
• Availability—Be certain that your office staff are aware of when you’ve stepped out during these hours and when to expect your return.
• Office hours—The College’s business hours are Monday-Friday, 8:30am-5:30pm. The programs’ office should be staffed during these hours. Each intern’s office hours will be determined based on the needs of the staff and the program. Communicate your office hours to students in various ways including but not limited to posting hours on your door, writing a weekly newsletter or other creative methods.
• Meetings—Be on time to and prepared to actively contribute in meetings including but not limited to weekly departmental staff meetings, weekly program staff meetings and one-on-ones with your supervisor.
• Physical Resources—Become familiar and aware of day-to-day facility situations in your building and/or area. Conduct a weekly walk through of the entire area. Develop a relationship with your building/area’s Physical Resources staff (security, housekeepers, maintenance workers, etc.) and regularly discuss facility concerns. Work with your office staff to submit, track and follow up on work order concerns.
• Master Keys— You have access to master keys for all buildings in RLH. Avoid carrying the master key for any building unless you are using it for a specific reason at that time. You should keep it in a locked key box or other secured location. Avoid taking any RLH keys with you, except your apartment key/card, when you leave town. If you lose, damage or misplace any keys/cards you must notify your supervisor immediately. You may be liable for the cost to change locks and job action may be taken, depending on the key/card.
Community Building
• Programming—Get involved in the programming efforts of your staff through your attendance, assistance with logistical planning and feedback.
• Visibility—Have a consistent presence in your building or area. Accomplish this through office hours, visiting the floors or buildings, attending/supporting programs, etc.
• Student Culture—Be aware of the student culture of your program—what students are interested in, what issues they are dealing with, what support they need, etc.
Duty
• Protocols—Refer to the Critical Incidents section of this manual for specific duty protocols.
• College Cell Phone—You are issued an individual cell phone for your position. Utilize it for business purposes only and keep it on and charged at all times. You are expected to be accessible by this cell phone during your typical work hours, and when you are the intern on duty.
• Cell Phone Coverage Plan—The College’s plan does not cover the cost of text messaging, additional ring tones and personal calls on your phone. It is expected that you use a personal cell phone for these purposes, or that you discuss additional payment for these services on your College phone with your supervisor. Phone bills are monitored and staff will be responsible for the payment of these additional costs.
• Alcohol–Alcohol consumption is prohibited while on duty.
• Switching–Any duty switches must be communicated via email to your supervisor by the Thursday prior to the week of the duty coverage. Refrain from switching duty coverage after the weekly schedule has been distributed.
• Residence Director (RD) on Duty, On Call Counselor (OCC) and/or On Call Manager (OCM)–There may be times when you will be called to assist the RD on Duty, OCC and/or OCM in their functions. Examples include going to a scene until the OCC or OCM is able to arrive.
Supervision
• Rising Star Assistants (RSA) and Summer Seminar Assistants (SSA)—Develop a relationship with them, but maintain your professional boundaries as well. Conduct weekly staff meetings and consistent one-on-one meetings with each staff member. Implement methods of recognition and accountability accordingly and in conjunction with your supervisor, when necessary. Encourage staff to go above the minimum requirements and get involved in extra activities.
• Documentation–Put it in writing! Implement a common practice of documenting conversations, incidents and actions utilizing departmental tools and personal records.
• Staff Development—Based on feedback from your meetings with staff, implement staff development opportunities that cater to your staff’s needs. These activities should go beyond social interactions among staff.
Balance
• Time Management—Balance your time effectively. Inform your supervisor of events that may impact your ability to do so and proactively seek advice when needed.
• Stress Management—The schedule of an intern is rarely consistent from day to day. Communicate with your supervisor when you are feeling overwhelmed and need some time away from the program.
• Time Away—It is expected that you will communicate any significant time away requests as soon as you are aware of them. Because of the demanding nature of these summer programs, time away will need to be coordinated with your intern peer and the two Residence Directors of the programs to ensure that all program management needs are covered and met. For the interns working with Summer Seminars, you will have one week where there will not be a group of students. This week would be the best time to coordinate any time away or visits from family or friends. For the interns working with Rising Star, time away is possible to schedule if planned in advance.
Residence Hall Room Policy
• Occupants—Interns are the only permitted permanent occupants of the intern’s residence hall room apartments. One key will be issued.
• Spare Keys—Extra room keys will be kept in the residence hall’s office to utilize in the case of lockouts and maintenance requests/emergencies.
• Smoking—Consistent with all of our residence hall rooms, smoking is not permitted in the residence hall.
• Pets—Pets (except fish) are also prohibited in the residence hall.
• Miscellaneous—Alcohol (if over the age of 21), candles and opposite sex, overnight guests are permitted.
• Furniture—All furniture provided to you for use is property of the College and must remain in your apartment at all times.
Above all else… have fun this summer! It goes by fast; you’ll learn so much and create memories to share with others. We’re privileged to be a part of that!
Customer Service and the SCAD Experience
Introduction: In an effort to meet the expectations of SCAD and summer program participants, the Summer Seminar Assistants Summer Interns will deliver and exercise excellence in customer service , as well advise, educate and mentor summer program assistants and program participants in a manner congruent with the college’s mission, vision, and values.
Expectations: The Summer Seminar Assistants Summer Intern isare responsible for assisting in the development and education of summer assistants and program participants through excellence in customer service including advising, mentoring, and policy enforcement.
About the College: The Savannah College of Art and Design was founded in Savannah, Ga., in 1978 with a curriculum designed to provide an excellent arts education and effective career preparation for students. Today, with three locations as well as online programs, the college continues to adhere to this mission, attracting students from all 50 states and from more than 90 countries.
SCAD exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positively oriented university environment. The goal of the college is to nurture and cultivate the unique qualities of each student through an interesting curriculum, in an inspiring environment, under the leadership of involved professors.
SCAD was named one of the “25 cutting-edge schools with an eye toward the future” in Kalpan’s 2008 “You Are Here: A Guide to Over 380 Colleges and Unlimited Paths to Your Future” and the “Hottest for Studying Art” among “America’s 25 Hottest Colleges” by Kaplan/Newsweek in 2006.
The Savannah College of Art and Design is a private, nonprofit institution accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award bachelor’s and master’s degrees. The college offers Bachelor of Arts, Bachelor of Fine Arts, Master of Architecture, Master of Arts, Master of Arts in Teaching, Master of Fine Arts and Master of Urban Design degrees, as well as undergraduate and graduate certificates. The five-year professional M.Arch. degree is accredited by the National Architectural Accrediting Board.
Class size is small, allowing each student the opportunity to receive individual attention. Faculty members have distinguished backgrounds in their fields. An English as a Second Language program and dedicated international student services staff are available to assist international students with the adjustment to college life in the United States.
SCAD Mission: The Savannah College of Art and Design exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positively oriented university environment.
SCAD Vision: The Savannah College of Art and Design, an institution with distinctive yet complementary locations, will be recognized as a leader in defining art and design education. By employing innovation in all areas, SCAD will provide a superior education through talented and dedicated faculty and staff, leading-edge technology, advanced learning resources and comprehensive support services.
SCAD Values:
• Being a student-centered institution.
• Providing an exceptional education and life-changing experience for students.
• Demonstrating quality and excellence in every aspect of operations.
• Sustaining a respectful and honest college environment.
• Growing while continually improving.
• Being innovative and results-oriented.
• Promoting a cooperative team spirit and a positive "can-do" attitude.
• Going the "extra mile."
Residence Life and Housing at SCAD:
On campus housing at the Savannah College of Art and Design currently consists of ten residence halls housing approximately 3100 students. Dyson House, Turner Annex (both co-ed double occupancy) and Turner House (co-ed triple occupancy) house our first year students. Oglethorpe House and Weston House (both co-ed, double occupancy halls) house our upper-class students. Boundary and Barnard Villages are home to a total of 672 upper class students in apartments that house four students per apartment. Forsyth House, Alice Hall and Pulaski Houses are smaller, apartment style communities for upper class students.
ACUHO-I Intern Expectations
Introduction: The following document serves as a guide and a resource for summer interns in defining their role and scope of their role within Residence Life and Housing and at the college. These expectations are intended to clarify the intern role yet may not address every situation or circumstance. They may be revisited and updated at any time and redistributed to the interns once amended. In addition, summer interns will also be held to the standards outlined in the summer student staff expectations where relevant.
Professionalism
• Attitude—Exude a positive attitude. When presenting concerns, focus 10% on the problem and 90% on the solution. Support your fellow colleagues and respond in the best interest of the students, staff, department and SCAD.
• Dress—Follow the college dress code when you are officially acting in your role as a college employee during college business hours (8:30am-5:30pm Monday-Friday). In addition, remember that you live with students and will interact with them at all hours of the day and night. You are expected to present yourself professionally during spontaneous and unplanned interactions as well.
• Verbal Communication—Keep communication lines open, honest and respectful between yourself and your colleagues and supervisors. Whenever possible, make communication with students, peers, supervisors and other colleagues as personal as possible. This means communicating face to face when possible and utilizing electronic means when appropriate.
• Written Communication—All written communication should be professional at all times. Take time to proof written communication for grammatical and spelling errors and to gauge tone prior to sending.
• Interactions with Students and Student Staff—Set the tone for your community development by building and maintaining positive relationships with students and student staff. In your interactions, be understanding of the different values that each resident may have. Avoid speaking negatively about students in front of or with your student staff. All staff communication and business must remain confidential.
• Flexibility and Adaptability—Establish the ability to work with some degree of ambiguity and to work, at times, in a relatively unstructured situation. Understand that your daily priorities may be changed by spontaneous incidents, meetings or requests.
Administrative
• Availability—Be certain that your office staff are aware of when you’ve stepped out during these hours and when to expect your return.
• Office hours—Each RD holds office hours from 9am-5pm each weekday to conduct college business, and provide five hours at night to hold staff meetings and attend events. Communicate your office hours to students in various ways including but not limited to posting hours on your door, writing a RD welcome newsletter each quarter, or other creative methods.
• Meetings—Be on time to and prepared to actively contribute in meetings including but not limited to weekly departmental staff meetings, monthly division meetings, committee meetings and bi-weekly one-on-ones with your supervisor.
• Budget— You are provided with a building budget for programming, house council and staff development. The budget is based on a standard dollar amount per student in your area. Up to 10% of your overall budget can be spent on staff development expenses. Maintain an accurate spreadsheet of your expenses that will also match the department’s account of your expenses.
• Schedule –Utilize the electronic calendar on Outlook. Please allow all departmental users to read your calendar so that we may reference your availability. Include time away from the office during college business hours meant for personal commitments.
• Forms/Supplies – Monitor and maintain all supplies for your building, staff and yourself. Become familiar with all forms and how to fill them out correctly. Contact an office manager to place an order for general office supplies. “Special” office supplies (i.e.: creating supply boxes for every RA, large rolls of bulletin board paper, large quantities of colored laser paper, etc.) should be ordered separately through your building budget. If you have a question about which budget should pay for an item, discuss your request with your supervisor.
• Physical Resources—Become familiar and aware of day-to-day facility situations in your building and/or area. Conduct a weekly walk through of the entire area. Develop a relationship with your building/area’s Physical Resources staff (security, housekeepers, maintenance workers, etc.) and regularly discuss facility concerns. Work with your office staff to submit, track and follow up on work order concerns.
• Reports – You are responsible for various reports throughout the year (opening, closing, programming, end-of-year, etc.). As these projects are assigned, you will be given specific guidelines for their completion. It is critical to adhere to the guidelines, formatting and deadlines as the completion of these documents are typically included in the work that the director staff must complete on an additional timeline.
• Copying/Duplicating – The departmental copy machines should be used for copying small amounts. As a general rule, any number over 30 copies should be sent to the copy center. You will utilize your copy code for the copy machine and monitor the use of the RA copy code in your building.
• Master Keys— You have access to master keys for all buildings in RLH. Avoid carrying the master key for any building unless you are using it for a specific reason at that time. You should keep it in a locked key box or other secured location. Avoid taking any RLH keys with you, except your apartment key/card, when you leave town. If you lose, damage or misplace any keys/cards you must notify your supervisor immediately. You may be liable for the cost to change locks and job action may be taken, depending on the key/card.
Community Building
• Advising—Take an active role in your area’s House Council or Town Hall through direct advising and support. Support the development and efforts of the InterHall Council and National Residence Hall Honorary.
• Programming—Get involved in the programming efforts of your staff through your attendance, assistance with logistical planning and feedback.
• Student Conduct— You will have an active role in the Student Conduct process under the guidance of the Director of Student Conduct. Treat each student with respect, fairness and consistency. Approach administrative hearings and sanctioning from an educational and developmental perspective.
• Visibility—Have a consistent presence in your building or area. Accomplish this through office hours, visiting the floors or buildings, attending/supporting programs, etc.
• Student Culture—Be aware of the student culture of your building—what students are interested in, what issues they are dealing with, what support they need, etc.
Duty
• Protocols—Refer to the Residence Director manual for specific duty protocols.
• Duty Cell Phone—Carry the duty cell phone and be accessible at all times while on duty.
• Alcohol – Alcohol consumption is prohibited while on duty.
• Switching – Any duty switches must be communicated via email to your supervisor by the Thursday prior to the week of the duty coverage. Refrain from switching duty coverage after the weekly schedule has been distributed.
• Atlanta Duty Coverage—Savannah RDs participate in duty coverage for Atlanta on a periodic and rotating basis. Refer to the Residence Director manual for specific procedures.
• On Call Counselor (OCC) and/or On Call Manager (OCM) – There may be times when you will be called to assist the OCC and/or OCM in their functions. Examples include accessing student information on Banner or Adirondack or going to a scene until the OCC or OCM is able to arrive.
Departmental Involvement
• Mission, Vision and Values—Be an active contributor in efforts that support SCAD’s mission, vision and values.
• Relationships—Build and maintain positive working relationships with other areas within the College.
• Opportunities/Committees—You will be asked to actively participate in various committees or areas that move the department forward. These include, but are not limited to convening sections of the First Year Experience course under the direction of the Assistant Director of Student Involvement, serving on departmental goal groups and assisting with various departmental projects. Be open to accepting additional duties as assigned.
Supervision
• Community Assistants (CA) and Resident Assistants (RA)—Develop a relationship with them, but maintain your professional boundaries as well. Conduct weekly staff meetings, consistent one-on-one meetings with each staff member and formal and informal performance evaluations. Implement methods of recognition and accountability accordingly and in conjunction with your supervisor, when necessary. Encourage CAs and RAs to go above the minimum requirements and get involved in extra activities. Assist staff in defining their role in exemplifying the SCAD mission, vision and values.
• Documentation – Put it in writing! Implement a common practice of documenting conversations, incidences and actions utilizing departmental tools and personal records.
• Staff Development—Based on feedback from your meetings with staff, implement staff development opportunities that cater to your staff’s needs. These activities should go beyond social interactions among staff.
Balance
• Time Management—Balance your time effectively. Inform your supervisor of events that may impact your ability to do so and proactively seek advice when needed.
• Stress Management—The schedule of a RD is rarely consistent from week to week. It is often the case that an RD will work more than 40 hours per week. Communicate with your supervisor when you are working an extraordinary number of hours outside of your office hours so that adjustments to your work schedule can be discussed.
• Nights Away— You are expected to stay in your apartment overnight unless you have taken official vacation time away. Exceptions should be discussed in advance with your supervisor.
• Time Away— Request time away from your supervisor two weeks in advance and more than two weeks in advance when possible. When classes are in session, do not plan to be away from the hall for more than one business day at a time. You may request support to attend professional development conferences; however, a majority of RDs may not be away from campus at the same time. In general, a minimum of two RDs must remain on campus during times when classes are in session. RDs who remain on campus may be required to cover another building beyond an RD-on-Duty capacity.
Closed Periods—There are designated times during the year when RDs will not be granted time away requests. Exceptions will only be made for outstanding circumstances in advance. Every effort is made to notify you of these dates in advance; however, there may be additions to this list during the year.
Time of Year Event
Early/Mid August RD Training
Late August/Early September CA/RA Training and Fall Quarter Hall opening
Mid/Late November Fall Quarter Hall Closing
Late December/Early January Winter Quarter Hall Opening
Mid-March Winter Quarter Hall Closing
Late March Spring Quarter Hall Opening
Early May End of the Year Banquet
Late May/Early June Spring Quarter Hall Closing
Taking classes— As a college employee, you receive the benefit of a tuition waiver (please consult the staff handbook for details). You are expected to consult with, and receive approval from, your supervisor prior to registering for any classes.
Vacation Time—Because the college never really closes, there is a RD on duty every day during the year. To avoid conflict throughout the year in relation to vacation periods, please check with your supervisor prior to completing travel arrangements.
Apartment Policy
• Occupants—RDs, their married partners, and their children are the only permitted permanent occupants of RD apartments. One key will be issued per adult occupant.
• Spare Keys—Extra apartment keys will be kept by the department to utilize in the case of lockouts and maintenance requests/emergencies.
• Smoking—Consistent with all of our residence hall rooms, smoking is not permitted in the apartments.
• Pets—Pets (except fish) are also prohibited in the apartments.
• Miscellaneous—Alcohol, candles and opposite sex, overnight guests are permitted.
Building Placements—RLH reserves the right to reassign RDs to a different apartment during their employment in order to meet the needs of students, staff and the college.
Summer Assignments—As a general rule, RDs are not required to live in the building where their summer program is taking place.
Furniture—All furniture provided to you for use is property of the college and must remain in your apartment at all times.
Role Model:
• Professionalism – You are a representative of the Savannah College of Art and Design. As a result, you are expected to conduct yourself in a professional manner at all times, both on and off campus. You live in a “fishbowl” where students, student staff, college personnel, and city residents see what you do. It is expected that you maintain a professional relationship with all students. This includes, but is not limited to, not consuming alcohol with or in the presence of students or student staff and not entering into an intimate relationship with a student or student staff member.
• Confidentiality – You will have access to a great deal of information, some of which may be very sensitive in nature and must be kept in the strictest confidence. All staff communication and business must be held confidential.
• Dress – You are expected to follow the college dress code when you are officially acting in your role as a college employee during college business hours. There will be times when you will instead wear the summer programs polo shirt with a non-denim skirt, pair of pants, or pair of shorts. In addition, remember that you live with students and will interact with them at all hours of the day and night. You are expected to present yourself “appropriately professional” during spontaneous and unplanned interactions as well.
• Professional and personal growth – Establish goals for yourself both professionally and personally. Initiate conversations about your goals, direction, and progress with your supervisor. Be committed to your growth and be open to supervisor feedback, suggestions, and direction.
• Visibility – Establish relationships with and maintain regular contact with students and staff including but not limited to residence life and housing, admission, housekeeping, maintenance, College Security staff, food service staff, and other staffs outside of student services.
• Ambiguity & Flexibility – Establish the ability to work with some degree of ambiguity and to work, at times, in a relatively unstructured situation. Your daily priorities may be changed by something or someone; you are expected to be adaptable.
• Feedback – Develop the ability to give and receive positive and constructive feedback to student staff, peers, and supervisors on an on-going basis.
• Supervisor – The Residence Director is your immediate supervisor. The Assistant Directors of Residence Life, Residential Programs and Housing, the Associate Dean of Students/Director of Residence Life and Housing, and admission staff will also provide direction for you. Understand your supervisors’ expectations, responsibilities, schedule, and goals. When you have questions or concerns or need clarification, bring them to your immediate supervisor for direction.
Administrative:
• Position Description – You are expected to know and perform your responsibilities as outlined in the ACUHO-I intern position description.
• College Business Hours – College business hours are Monday through Friday, 8:30am – 5:30pm. Be flexible and adaptable in scheduling meetings and events outside of your office hours. Other staff in the department will utilize the RD or intern on duty whenever possible outside of RD or intern office hours.
• Intern Hours – In general, the interns will have the majority of their responsibilities and involvement in the programs during late afternoon, evening, and night hours. Whereas a schedule will be created, tasks assigned, and responsibilities outlined, interns are expected to understand that situations and circumstances may require them to be flexible and adaptable to meet the needs of participants, the staff, and/or the college. Additional, specific guidance will be provided in training.
• Office Appearance – Our office is a professional work space as it is the central residence life and housing office. It is highly visible to all students, parents, guests, and employees of the college. You are expected to assist in keeping these offices neat and professional at all times and to ensure your staff does the same.
• Security of technology – Protect your passwords and the secured information you have access to. Take care not to allow others to have access to confidential information through your computer.
• Meetings – You are expected to be on time and prepared to actively contribute in meetings.
• Paperwork – You are expected to be complete, thorough, and on time with paperwork. Inform your supervisor of events that may impact your ability to do so and proactively seek direction in these situations.
• Time Management – You are expected to balance your time effectively. Inform your supervisor of events that may impact your ability to do so and proactively seek advice when needed.
• Openings and Closings – You will assist in the coordination of the opening and closing of your program under the direction and supervision of the residence director and admission staff. It is expected that you are present and visible during ALL openings and closings and assist in the administration of these processes. You may also be expected to assist in these functions for the other summer program.
• Room inventories and keys – You are expected to assist in the coordination of the room inventories and keys for your program.
• Reports – You will be responsible for an end of program report documenting your experience, tasks, and timelines. More guidance and direction will come within the first couple of weeks of the program.
• Copying/Duplicating – The departmental copy machines should be used for copying small amounts (20 or less). As a general rule, any number over 20 copies should be sent to the copy center, so plan ahead.
• Evacuation – If the city of Savannah calls for an evacuation, you will be assisting in the college’s evacuation plan. The details of this plan will involve you traveling to our off-site safe place and will be shared with you as the plan is put into place.
Student Behavior:
• Respect – Treat students with respect, even if you feel they are out of line and you become upset. Build rapport, remembering students and student staff are watching the way you handle incidents. You are the role model.
• Confidentiality – All student behavior situations are confidential and should be treated as such. Avoid discussing a student’s behavior, their situation, or their outcome with other students or student staff members.
• Fairness and Consistency –It is important to be fair and consistent when dealing with residents and staff. If you are unsure about what to do or you have hesitations, consult with your supervisor.
• Incident Reports – The incident report document is available on line and should always be completed professionally and by the following morning. Interns will be expected to appropriately advise student staff on when and how to submit an incident report. Specific guidelines and information will be provided during training.
• When the student staff will be contacting you – In general, student staff will be contacting you when they need an additional level of support with a student and/or situation. Specific guidelines and information will be provided during training.
• When to contact the residence director on duty – In general, you will need to contact the residence director in situations when your involvement cannot create the desired outcome with a student and/or when the circumstances of a situation will likely result in a student being dismissed from the program. Specific guidelines and information will be provided during training.
Student Staff:
• Get to Know Your Staff – Each of your student staff will want a different relationship with you. Maintain your professional boundary while developing a relationship and level of trust with them.
• Feedback – Provide student staff with on-going feedback on things such as programs, activities, their floor, their performance, progress on their goals, etc. Confront questionable judgment or behavior at the time it occurs. Notify your residence director of all conversations you have of this nature.
• Encouragement – Inspire your student staff to be leaders and to develop responsibility. Encourage them to go above the minimum requirements and to take ownership of their program.
• Supervision – Challenge and support. Provide student staff with the guidance and tools, within your scope, to fulfill their expectations. Implement methods of recognition and accountability accordingly and in conjunction with your supervisor, when necessary.
On Call/Duty:
• Cell Phone – You are issued an individual cell phone for your position. Utilize it for business purposes only and keep it on and charged at all times. You are expected to be accessible by this cell phone during your typical work hours, and when you are the intern on duty.
• Cell Phone Plan Coverage – The College’s plan does not cover the cost of text messaging, additional ring tones, and personal calls on your phone. It is expected that you use a personal cell phone for these purposes, or that you discuss additional payment for these services on your college phone with your supervisor. Phone bills are monitored and staff will be responsible for the payment of these additional costs.
• Alcohol – Alcohol consumption while on duty is prohibited.
• Switching – Any duty switches should be communicated in writing/via email to your supervisor at least 48 hours in advance.
• Duty Protocol – Be knowledgeable of, practice, and be accountable for all duty procedures as explained in your training.
• Assisting the RD on duty, OCC and/or OCM – There may be times when you will be called to assist the RD on duty, OCC and/or OCM in their functions. Examples include tracking down a student or going to a scene until the RD on duty, OCC or OCM is able to arrive.
• Time Away – It is expected that you will communicate any significant time away requests as soon as you are aware of them. Because of the demanding nature of these summer programs, time away will need to be coordinated with your intern peer and the two residence directors of the program to ensure that all program management needs are covered and met. For the interns working with Summer Seminars, there is not a group of students here during the week of June 30-July 4. This week would be the best time to coordinate any time away or visits from family or friends. For the intern working with Rising Star, time away is possible to schedule if planned in advance.
Communication:
• Open – Keep communication open, honest, and respectful.
• Personal – Whenever possible, make communication with students, peers, supervisors, and other colleagues as personal as possible. This means communicating face to face when possible, choosing a phone call as the next means of communication, and using electronic mediums when you must address larger groups, send larger amounts of information, or when face to face or the phone are not practical options.
• Supervisor – You should initiate daily communication with your supervisor. Take time daily to discuss things that are coming up, need to be done, or that have been done. When possible, anticipate issues that may develop and think of creative ways to address them. Discuss strategies with your supervisor.
• Professional – Written and verbal communication should be professional at all times.
• Messages – You are expected to check your email and voice mail messages at least twice daily (the beginning and end of the day). You are expected to return messages as soon as possible, but no longer than one business day of receiving the message.
Physical Resources:
• Buildings – You are expected to be familiar and aware of day-to day facility situations in Oglethorpe House and/or Turner House. You should conduct a weekly walk through of the entire hall.
• Work Orders – You are expected to work with your office staff to submit, track, and follow up on work order concerns. Long outstanding and/or problematic work order situations should be reported to your supervisors. Assist Physical Resources staff in their completion of work orders by accompanying them to student rooms when asked.
• Physical Resources Staff – Build a relationship with your housekeepers, maintenance staff, and security guards. Make daily contact with them to check in and discuss any issues.
• Individual Room Damages – Room damages need to be assessed to the appropriate roommate or split between roommates if multiple students are responsible. Fees should be assessed as you learn of the damages. Consult with your supervisors about costs and billing expectations as situations develop.
• Common Area Damages – Monitor the condition of common areas in your building daily. Notify your supervisors immediately when there is damage to any common space – do not wait. We will work together to identify the responsible party(ies). Common area damage that cannot be assessed to a responsible party will be billed to each member of the community where the damage occurred.
• Master Keys – You have access to a master key for Oglethorpe House and/or Turner House. Avoid carrying the master key unless you are using it for a specific reason at that time. You should keep it in a locked key box or other secured location. If you lose, damage or misplace any keys/cards you must notify your supervisor immediately. You may be liable for the cost to change locks and job action may be taken, depending on the key/card.
Attitude:
• Participation – You are expected to actively participate in all staff meetings.
• Support – You are expected to support and carry out college, residence life and housing, and admission policies, procedures, expectations, and decisions. You need to also convey this support to your student staff, other college staff, and students.
• Staying Positive – Professional staff are the role models for student staff and students. You are expected to role model a positive attitude. When you are having difficulty doing this, discuss the situation with your supervisor.
• Initiative – Take the initiative to volunteer to help out or offer suggestions. Let us hear new ideas. Be proactive instead of reactive. Be a leader.
• Problem Solving – When presenting concerns, focus 10% on the problem and 90% on the solution.
• Team Player – Be a team player: helpful, dependable, dedicated, motivated, consistent, reliable, honest, open, flexible, supportive, and understanding with peers, supervisors, and colleagues.
• Go to the source – If you have a problem with someone or something, go directly to the person involved. If you are unable to do so, consult with your supervisor.
• Above all else… have fun with everything this summer! It goes fast, you’ll learn so much, and create memories to share with others. We’re privileged to be a part of that.
Overview of Summer Programs
Introduction: In an effort to ensure the best interest of potential students and the College, the SCAD Rising StarSummer Interns Assistants will understand all summer programs offered in conjunction with Residence Life and Housing.
Expectations: Rising Star SCAD Summer Assistants Summer Interns will remain available for assigned programs and assist others when needed. SCAD Summer Assistants The Rising StarSummer Interns will also understand the specific experiences offered to participants (, also potential students) in each program.
The Rising Star (RS) Program:
June 20, 2009-July 25, 2009
Rising Star is a five-week residential program in Savannah. It awards college credit to rising high school seniors who are ready for a summer college experience. Students who successfully complete the Rising Star program earn college credit, which may be applied toward a baccalaureate degree at the Savannah College of Art and Design or at other college or universities (course credits are applied to degree requirements at the discretion of the accepting institution.). Rising Star students have the opportunity to advance their knowledge and preparation toward a degree and career in the arts. Each student enrolls in two college level classes (one in the morning, one in the afternoon). Outside class, students complete assignments, take field trips, socialize, and enjoy the parks and nearby beaches. Students are housed in a college residence hall, where they receive meals on the college meal plan.
The SCAD Summer Seminars (SSS) – Savannah Program:
June 21-27, July 5-11, July 12-18 and July 19-25, 2009
SCAD Summer Seminars are one-week residential summer programs designed for rising high school sophomores, juniors and seniors. Each participant selects two daily workshops (one in the morning, one in the afternoon) to attend during the week. During afternoon free time, students are encouraged to participate in planned activities that may include tours of historic Savannah homes and museums, shopping in downtown Savannah, trips to popular ice cream and coffee shops and outdoor activities. In the evening, students participate in supervised activities both inside and outside the residence hall. Activities may include a trip to the beach, Savannah ghost tours, game night and trips to Hhistoric River Street and City Market. Late night activities are offered nightly in the student lounge and may include movies, tie dying and socializing with peers. Workshops are taught by Savannah College of Art and Design professors, and students are housed in a college residence hall, where they receive 18 meals per week on the college meal plan. College credit is not awarded for SCAD Summer Seminar workshops.
Employment Expectations
Introduction: In an effort to meet the needs of the Summer Seminars participants and College, Summer Seminars Assistants will perform job duties in a manner that supports the college, division and department’s mission and values.
Academics:
• You are allowed to take one class during the summer quarter. This class has to be 8 am – 10:30 am or 2 pm – 4:30 pm.
• Manage your academic requirements in an organized and timely manner.
• Maintain open communication with your Residence Director (RD) regarding any academic concerns, or conflicts between your job and your academic expectations.
Ethics and Integrity:
• The role of Summer Program Staff requires many levels of trust. Your RD must trust you. Your Intern must trust you. Your residents must trust you. Violating that trust impedes your ability to do your job and to maintain relationships you have developed.
• You are expected to maintain your integrity when working with staff and students. You are also expected to make appropriate decisions as if everyone would know about your choice.
Staff Development:
• Attend and actively participate in all pre-service and in-service training sessions, staff meetings and individual one-on-one conferences.
• Be on time to all meetings and staff events.
• Bring paper and something to write with to every staff meeting.
• Know, articulate, and adhere to all federal, state and college policies and procedures.
• Be aware of the resources available to students.
• Assure continuity in keeping records and reports about major activities of your area for the benefit of both present and future staff.
• Maintain direct communication with your Intern and RD by following up on concerns and problems, providing the Intern and RD with feedback, completely informing the Intern and RD of the environment of your hall, establishing solid lines of communication, and serving as a liaison to the residents.
Student Development:
• Show concern for the welfare and development of each student and demonstrate a strong commitment to the goals of the Residence Life and Housing.
• Become familiar with and build rapport with each resident and encourage students to develop both personally and socially.
• Attempt to recognize those students with social, personal, academic, health, or other concerns or needs, and assist those students by communicating concerns to your Intern and/or RD.
• Be available in your area, especially in the evenings. Assist residents, answer questions, maintain frequent contact with all residents, and provide leadership and assistance in emergency situations. Visibility and participation in programming is the core of the Summer Program Staff position.
• Foster a positive and cooperative environment in your area and assist, when necessary, in resolving conflicts.
• Respond in an appropriate fashion to inappropriate behavior on your hall and on campus, as well as encourage and reinforce responsible and mature behavior, and routinely explain the rationale supporting SCAD policies and procedures.
• Be consistent with your residents; do not show favoritism toward anyone on your hall.
• Conduct yourself professionally with your residents. Staff/Student relationships beyond friendship are strictly prohibited. You will be terminated if this occurs.
• Get to know the strengths and weaknesses of the residents living in your area by observing the general relationships among residents and by recognizing those who are willing and able to accept additional responsibility.
• Assist residents in meeting their academic responsibilities by challenging them to academic excellence and intellectual curiosity in every way.
• Work with the area to bring about self-responsibility for quiet hours and other College policies.
• Encourage and facilitate the planning of a wide variety of programs and activities based on the needs and interests of the residents.
• Plan programs based on the needs of your residents to achieve the requirements established by Residence Life and Housing.
• Actively participate in activities and programs sponsored in your area or hall.
• Assist in the enforcement of curfew policies on a nightly basis.
Administrative:
• Check your email, voicemail, and mailboxes daily.
• Participate equally in a duty schedule rotation.
• Perform 2 office hours per week.
• Duty nights are your responsibility. It is not up to the RD or Intern to find someone to cover a shift (exceptions, such as family emergencies, do exist). Communicate duty switches in an appropriate and timely fashion.
• Serve as an open and active communication link, working cooperatively with the other members of the building staff, SCAD Security, Maintenance and Facilities and the College in general.
• Distribute, collect, and assist in completing notices, reports, and forms as requested by the Intern and/or RD in an organized and timely manner.
• Keep the RD notified of time away from the building.
• The RD must approve your overnight stay away from the building.
• Be alert to safety and security hazards, and take appropriate action to ensure the safety of the residents and proper notification of the RD.
• See that any damages and/or maintenance reports are reported according to the appropriate procedures and are submitted in a timely manner.
• Conduct rounds of the building while on duty in order to ensure that maintenance concerns are addressed, as well as providing emergency assistance as needed.
• Maintain confidentiality while understanding the concept of “need to know.”
• Become extremely familiar with your area and the campus as a whole. Know all the logistics, such as room numbers, layout, etc., of your building.
• Complete all room inventory information and turn it in to your RD in an organized and timely manner.
• The office is to be kept clean and organized at all times.
• Accept additional responsibilities as deemed necessary by the RD.
Accountability:
Staff members that fail to meet these expectations can expect to be held accountable for their actions. The consequences for not meeting expectations vary depending on the situation. These include, but are not limited to a formal meeting, formal letter, probation, and termination.
Methods of accountability include:
• Verbal Reprimand – A verbal discussion to correct behavior.
• Written Reprimand – A written document to correct behavior, this document is placed in the staff member’s employment file.
• Written Probation – A written document placing a staff member on a period of probation. Further behavior issues will result in termination. This document is placed in the staff member’s employment file.
• Letter of Termination – A written document that removed a staff member from their employment with Residence Life and Housing. This document is placed in the staff member’s employment file.
Miscellaneous:
SCAD Summer Seminar Assistants are in a position of great influence with hundreds of high school students this summer. SSAs play three primary roles with the students - mentor, advisor, and policy implementer. SSAs are encouraged to be friendly with students, not a friend or peer. In order to keep these roles in perspective, it is critical to review the following employment guidelines. The following behaviors are prohibited for SCAD Summer Seminar staff members. Engaging in these behaviors may result in immediate termination.
• Entering into intimate or romantic relationships with the students, or members of the SCAD Summer Seminar faculty or staff.
• Consumption of alcohol or drugs on or off campus, in the presence of SCAD Summer Seminar participants, or underage consumption regardless of circumstance.
• Distribution of alcohol or cigarettes to SCAD Seminar participants.
• Spending time alone with a student in student or staff rooms for personal or professional purposes.
• Transporting SCAD Summer Seminar participants at anytime.
• Escorting SCAD Summer Seminar participants to unapproved/inappropriate locations.
• Yelling at, or assuming a threatening stance with, SCAD Summer Seminar participants.
• Complaining or maintaining a negative attitude in front of SCAD Summer Seminar participants or parents.
• Being unsupportive of SCAD, the summer programs, or SCAD staff.
• Spending the night away from the residence hall without prior approval from the Residence Director.
General:
• Take care of yourself.
• Ask for explanations of things that you don’t understand; however, know that you may not always agree.
• When in doubt, consult up.
• Remain flexible and adaptable in your role as a staff member.
• Hold yourself and the other members of your staff accountable.
• Communicate, communicate, communicate!!!
Day-to-Day Operations/Typical Work Schedule
Introduction: In an effort to meet the needs ensure the best interests of the Rising Starsummer program participants and College are met within the residence hall community, the Rising StarSummer Interns will establish a typical work schedule and times of availability for student staff and program participants.
Expectations: The Rising StarSummer Interns will remain available and visible within the residence hall - ; includingg the common room, office, and other community locations Rising Star Assistantssummer program assistants and participants utilize within the residence hall.
Suggested Intern Office Hours:
Rising Star:
• Monday – Friday 12:00 p.m. – 5:30 p.m. and select evening hours,; hours adjusted for day trips and activities, events, and programs.
•
• Saturday – Sunday: Office closed
SCAD Summer Seminars:
• Monday-Friday 1:00 p.m. – 5:30 p.m. and select evening hours
Evening Hours:
Monday-Sunday: Active participation, with events and activities is expected. Divide up number of aActivities and events will be divided between Summer Internswith Intern and the Residence t Director of the program. Late nights are possible on evenings of bed checks, late programs, or with active participation with the Rising Star community. All activities, events, and programs are finished by 12:00 a.m. or 1:00 a.m. depending on the day.
Please note: The hours listed above are simply suggestions. You will need to discuss with your supervisors the hours that will work best for you, your program and your staff.
ImportantGeneral Contact Information
• Admission 912.525.5100
• Café SCAD 912.525.7270
• Club SCAD 912.525.6001
• Counseling & Student Support Services 912.525.6971
• English as a Second Language 912.525.7141
• Ex Libris Bookstore 912.525.7550
• Ghost Talk Ghost Walk 912.233.3896
• Help Desk/Technology Support 912.525.4567
• Housekeeping—David Brammer 912.713.5150
• Indulge Catering (Sodexho)—Becca Mikkelson 912.313.0854
• Jen Library 912.525.4700
• J.O.’s Café 912.234.7004
• Maintenance Supervisor—Ray Morgan 912.257.2269
• Maintenance Supervisor—Ken Saunders 912.398.0815
• Memorial Student Health Clinic 912.231.9956
• On Call Counselor 912.398.9743
• On Call Manager 912.308.5440
• Pier Catering/Lifeguards—Dean Morrison 912.308.4517
• Registrar 912.525.6136
• Residence Director on Duty 912.398.0557
• Residence Life & Housing—Main office 912.525.7000
• SCAD Card (Turner Express) 912.525.8406
• SCAD Card (York Hall) 912.525.6153
• SCAD Security 912.525.4500
• Student Conduct 912.525.6244
• Switchboard 912.525.5000
• Transportation 912.525.7433
• Weston Package Center 912.525.7296
Employee Identification/SCAD Card
Introduction: In an effort to meet the needs of the summer program participants and College, the residence life staff will follow the established procedures in regards to using your SCAD Identification Card.
Expectations: Summer staff will utilize their SCAD Identification card in an appropriate and professional manner.
SCAD Card Overview: The SCAD Card is a multifunctional identification card with a magnetic strip encoded like a credit or ATM card. For the busy SCAD student, faculty or staff member, nothing is more convenient than the SCAD Card! Not only is SCAD Card your ID, but it also may be used as a debit card at college facilities and with retailers who participate in the SCAD Card program.
This identification card is your SCAD Card. Use it to access card-secure college buildings (including residence halls), attend college-sponsored events, use your meal plan, and check out books from the library. Faculty and staff are issued cards when they begin employment with the college.
How to Use your SCAD Card: Using SCAD Card is easy! Once you have your SCAD Card, take it with you everywhere. To use, simply swipe SCAD Card through the card reader or scanner at any location that accepts it. Your balance is displayed or printed after each transaction.
Other Important SCAD CARD Information:
• The card may be used to purchase soda, snacks and laundry service at most residence halls. It can also be used at designated local retail establishments.
• Protect your card as you would any credit card. Keep out of extremely hot temperatures and away from magnetic fields.
• Do not punch holes in your card for any reason.
• Cash withdrawals are not permitted.
Where is the SCAD Card Accepted On-Campus?
|Weston House (dining hall and snack bar) |PhotoSCAD™ (photography shop) |
|231 W. Boundary St. |101 Martin Luther King Jr. Blvd., Bergen Hall |
|912.525.7250 |912.525.5490 |
|Jen Library (to check-out books) |Postal Services |
|201 E. Broughton Street |22 E. Lathrop Ave. |
|912.525.4700 |912.525.5098 |
|Café SCAD (dining hall) |ShopSCAD |
|231 W. Boundary St. |340 Bull St. |
|912.525.7270 |912.525.5180 |
|Ex Libris (bookstore) |Gryphon Tea Room (restaurant) |
|228 Martin Luther King Jr. Blvd. |337 Bull St. |
|912.525.7550 |912.525.5880 |
Where is the SCAD Card Accepted Off-Campus?
|Akins and Bob Motors (auto repair) |Memorial Health (health care) |
|2309 Skidaway Road |300 Bull St. |
|912.234.1314 |912.231.9956 |
|Back in the Day Bakery |Metro Coffee House (coffee house) |
|2403 Bull St. |402 Martin Luther King Jr. Blvd. |
|912.495.9292 |912.232.9545 |
|Blimpie's Sub Shop |Mr. Pizza (restaurant) |
|118 Bull St. |214 W. Boundary St. |
|912.234.5820 |912.233.9980 |
|Brown's Chevron Food Mart |Murphy's Law (restaurant) |
|147 Martin Luther King Jr. Blvd. |409 W. Congress St. |
|912.232.2400 |912.443.0855 |
|Bull Street Station (art supplies) |Options for Hair, Skin and Nails |
|151 Bull St. |310 Drayton St. |
|912.236.4344 |912.236.2611 |
|Café Gelatohhh! (ice cream) |Parker's Market |
|202 W. St. Julian St. |222 Drayton St. |
|912.234.2344 |912.233.1000 |
|Carlito's Mexican Grill |Parker's Market |
|119 Martin Luther King Jr. Blvd. |325 Martin Luther King Jr. Blvd. |
|912.232.2525 |912.233.1000 |
|Creative Approach |Primary Art Supply |
|306 Jefferson St. |14 E. Broughton St. |
|912.233.8300 |912.233.7624 |
|CVS Pharmacy |Quizno's (restaurant) |
|119 Bull St. |131 E. Broughton St. |
|912.238.1494 |912.236.8222 |
|Domino's Pizza (pizza delivery) |Sassy Nails (nail salon) |
|4602 Augusta Road, Garden City |23 W. Broughton St. |
|912.964.1455 |912.238.1120 |
|Domino's Pizza (pizza delivery) |Shiv's Convenience Store |
|1900 E. Victory Dr. |44 Abercorn St. |
|912.651.6001 |912.495.0031 |
|Dr. Carol Williams Brown (optometrist) |Smooth (deli) |
|1320 Abercorn St. |143 Bull St. |
|912.236.4898 |912.231.8100 |
|Dr. J. W. Jamerson, D.D.S. (dentist) |Smoothie King (smoothies) |
|315 E. Henry St. |103 W. Broughton St. |
|912.232.6171 |912.232.2070 |
|Express Café & Bakery Inc. |State Street Café (restaurant) |
|39 Barnard St. |16 W. State St. |
|912.233.4683 |912.238.9977 |
|Fat Pat's (pizza) |Tanner's Taste of Chicago (restaurant) |
|18 E. State St. |21 E. Broughton St. |
|912.341.0200 |912.234.8111 |
|Image Is Everything (print shop) |Tony Roma's (restaurant) |
|223 Martin Luther King Jr. Blvd. |7 E. Bay St. |
|912.495.9222 |912.341.7427 |
|James Gunn Clothing |Vixen (salon) |
|112 W. Broughton St. |4401 Habersham St. |
|912.790.7500 |912.351.0600 |
|B&D Burgers |Wild Wings Café (restaurant) |
|13 E. Broughton St. |27 Barnard St. |
|912.231.0986 |912.790.9465 |
|Islands Bikes & Boards Inc. |Juarez Mexican Restaurant |
|14 W. State St. |420 E. Broughton St. |
|912.236.8808 |912.236.0530 |
How Do I Monitor my SCAD Card Transactions?
Visit the online SCAD Card Office at:
Community Building
Helpful Hints:
• Get to know each and every Summer Seminar or Rising Star participant as much as possible. With the entire staff taking an interest in each student past staffs were able to establish a level of respect quickly.
• Work with the security staff as much as possible and get to know them. They can be a great asset when working with high school students.
• Attend as many community development/programming activities as possible; this is essential in building rapport with the students.
• Work with your Residence Director to establish a level of shared responsibilities that work for both of you.
• Take time to get to know the staff in the Residence Life and Housing office.
• Have fun with the high school students and student staff.
• Be prepared to think outside the box with programming and motivational activities
• Learn about the program participants’ homework and projects. This helps the students realize you are interested in their success and you might learn something you did not know.
• Find time to take off and do your own thing; plan in advance to guarantee you get time off.
Rising Star Assistant and Summer Seminar Assistant Office Hour Procedures
Rising Star and Summer Seminar Assistants are required to complete two hours per week in the Resident Assistant office. These hours are to be completed during business hours (9:30am-5:30pm) Monday through Friday.
Duties during that time include but are not limited to answering phones, data entry, specific program duties and any other duties assigned by the Residence Life and Housing Staff.
Safety in Savannah
Introduction: In an effort to meet the needs of the summer program participants and College, the Summer InternsSCAD Summer AssistantsSSAs will follow the established guidelines listed below when educating program assistants and program participants about safety in Savannah.
Expectations: Summer Interns will inform program assistants and participants of safe and typical ways to travel when commuting within Savannah.
Tips on Being Safe in Savannah:
• Be aware of surroundings. Take steps to be safer. Don’t walk in unknown neighborhoods or down unfamiliar streets.
• Provide good examples of where program participants should avoid when traveling in the day or night. These areas might include:
o The squares/parks
o Vacant lots/warehouses
o Dimly lit areas
o Alleys and access lanes
• Encourage program assistants and participants to travel in groups.
• Do not befriend random people throughout the city.
• Do not leave valuable items or loose change in vehicles.
• Never leave a running vehicle unattended.
• Secure bike with chain and lock, including the frame and wheel. Register bike with SCAD Security.
• Encourage program participants to use SCAD shuttles when traveling to remote buildings or traveling at night, going to class/seminars, etc.
• Always carry your SCAD ID.
About SCAD College Security:
• They observe and report situations, but cannot interfere.
• They check SCAD IDs as people enter SCAD buildings.
• If you forget your ID they will most likely deny you access. In rare cases, they may ask you to sign in on a register.
• If you see any suspicious activity, report it to a person in position of authority. Security will report any incident to the RD.
Contacting the Residence Director
Regardless of their age, all of the SCAD Summer Seminar students are treated as MINORS so strict procedures must be followed if situations occur.
Reasons for Contacting the RD on Duty:
• Any flood, tornado, hurricane or other natural disaster warnings or watches in Chatham County
• Any violence, whether verbal, physical or sexual by a student or towards a student
• Death of a student
• Emotional crisis of a student
• Family emergency of a student
• Fight in the residence hall
• Fire alarm in the residence hall
• Maintenance concerns that cannot wait until business hours the next day
• Medical problem of a student
• Non-compliance with a security officer or a staff member
• Police present at the residence hall (regardless of the reason)
• Suicide, attempt or intent of suicide of a student, or anyone in the residence hall
• Suspicion of drugs in the residence hall
• Threat to or harm of a student
• Upon request of a staff member
• Unable to contact the staff member on duty
Information to Gather BEFORE Contacting the RD on Duty:
• Reason for calling
• Names of all involved: students, staff, security, guests, etc.
• Current location of all involved
• How to contact all involved
• Telephone # of all involved (note: room # and telephone extension are not the same)
• Location of events
• Who specifically should be contacted
• Other relevant details
Understand that the efforts to obtain all of the above information should not be made at the expense of a timely response to an incident of importance. It is requested that good judgment be used in gathering as much information as possible before calling (i.e. if someone possibly has a broken limb, find out who and where and what happened, staff member should call College Security for the EMTs and then have RD called).
Parental Contact Guidelines: Regardless of their age, all participants are treated as MINORS so strict procedures must be followed if situations occur. Because Rising Star participants are taking college credit, they are considered college students. Ultimately, the determination of contacting parents will be made by Admission staff.
Appendix A: Rising Star Specifics
Rising Star Critical Incident Protocol
Duty Procedures
Community Building Tips
Rising Star Critical Incident
|SCAD Mission, Vision and Values |
|SCAD Mission |Prepare talented students for professional careers |
| |Emphasize learning |
| |Individual attention |
| |Positively oriented university environment |
|SCAD Vision |Defining art and design education |
| |Employing innovation |
| |Providing superior education through talented and dedicated faculty and staff |
| |Leading-edge technology |
| |Advanced learning resources |
| |Comprehensive support services |
|SCAD Values |Being a student-centered institution |
| |Providing an exceptional education and life-changing experience for students |
| |Demonstrating quality and excellence in every aspect of operations |
| |Sustaining a respectful and honest college environment |
| |Growing while continually improving |
| |Being innovative and results-oriented |
| |Promoting a cooperative team spirit and a positive can do attitude |
| |Going the “extra mile” |
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met in regards to SCAD, city, state or federal law violations, the On Call Manager (OCM) will follow the established guidelines listed below.
Expectations: All staff will act in a manner that supports the college, division and department’s mission and values. Staff will respond in a timely and effective manner to address Rising Star participant(s) behavior, while acknowledging the sensitive and difficult nature of conversations with participants and their families. In all situations, staff will collect appropriate information, provide support to those impacted and ensure a high level of efficient and effective communication to all college administrators, participants and family, as necessary.
Policy or Law Violation Likely Resulting in Dismissal from Program:
1. The buying, selling, distribution, possession or use of any illegal or prohibited substance, including but not limited to alcohol, drugs or weapons. Providing assistance to other participants in order to accomplish any of the aforementioned may also result in dismissal from the program.
2. Violation of any city, federal, state or SCAD law or policy including but not limited to assault, driving under the influence, false identification, harassment, trespassing and theft.
Upon Receiving Notification of a Possible Violation of Policy or Law:
1. Ask the Residence Director (RD) and ACUHO-I Intern of the program to conduct an initial investigation of the alleged behavior and incident.
2. For behavior and incidents that would traditionally be considered housing license agreement violations, an incident report should be filed with the RD and the Director of Student Conduct will schedule a follow up meeting with the student(s) to discuss his/her/their behavior and the impact further violations may have on his/her/their participation in the program.
3. For behavior and incidents that are violations of the SCAD Code of Student Conduct or city, federal or state laws, an incident report should be filed and an immediate meeting should be called for the On Call Manager to talk with the student. Pending the time of notification, the meeting may be held via phone, but should be in person whenever possible. A meeting by phone must have the RD of the program present with the student. If the meeting is postponed to the next business day, the meeting should be scheduled for 11 AM in the hall office where the program is housed.
4. Prior to the meeting with the student, the OCM or RD should contact Danielle Debien in Admission, regardless of the time of the incident. All information available should be discussed at that time and the possible outcomes based on additional information that may further become available.
5. The OCM should decide, in consultation with the RD and/or ACUHO-I intern, if an actual violation occurred. If yes, the OCM must determine if the violation should result in dismissal.
6. Danielle Debien will coordinate the dissemination of information to other Admission staff and confirm if a decision of dismissal will be supported.
7. If a decision of dismissal is reached, the OCM should contact the Dean of Students and/or Associate Dean of Students, based on availability to confirm the decision and provide student information.
8. The OCM will communicate the decision of dismissal to the student.
When Contacting Parents for Dismissal of Participant:
1. The OCM will ask the student to contact his/her parent and/or guardian and explain the situation while he/she is in the room with the student.
2. The OCM will let the student know he/she will speak to the student’s parent and/or guardian after the student has finished speaking with them.
3. The OCM will ask the student to coordinate a departure time no later than 24 hours after the call, if not sooner. Explain once the student is dismissed, he/she can no longer stay on campus. At the discretion of the OCM and RD of the program, the student may be allowed to participate in remaining program activities (if it is believed to be in the best interest of the student and will not hinder other participants’ experiences). The parent and/or guardian is expected to make travel arrangements for their student, not the college.
4. The OCM will speak with the parent and/or guardian to confirm what the student said and add additional information that the OCM feels is important for the parent and/or guardian to know.
5. The OCM will emphasize the decision is made after consultation with other college administrators and has been a standard practice since the inception of the program. In addition, the OCM will let the student and parent and/or guardian know the decision does not prevent the student from applying and attending SCAD in the future, is not part of a permanent conduct record and the decision may not be appealed.
6. Questions regarding refunds, anticipated college credit or program details should be directed to Danielle Debien in Admission. In general, students dismissed from the program receive no refund of monies paid or college credit.
7. SCAD Transportation will bring the student to the airport, train or bus station. The RD of the program should coordinate with Transportation for pick up and transport. The RD or ACHUHO-I intern of the program must accompany the student if SCAD Transportation is utilized to ensure the student reaches his/her destination.
Following Dismissal:
1. The RD and ACUHO-I Intern for the program should coordinate a check out time with the student.
2. The RD and ACUHO-I Intern for the program should notify appropriate student staff members that the student will no longer be participating in the program to update expected program attendance, be aware of possible participant concerns and to assist in accounting for the dismissed student’s actions and whereabouts until the student checks out.
3. The RD and ACUHO-I Intern for the program should be present with the student staff member for the checkout in order to address any parent and/or guardian questions or concerns. Staff should avoid discussing the situation further at the check out.
Other Factors to Consider:
1. Determine the emotional well-being of the student and other participants. Err on the side of involving Counseling and Student Support Services staff if anyone feels the student may react uncontrollably or need additional support to process the decision. Keep in mind other participants may react negatively to the decision or be impacted in a way that they may also seek or should be encouraged counseling assistance.
2. Ensure, as OCM, you have all of the facts regarding the behavior and incident and include the RD of the program in the meeting with you.
3. Determine as quickly as possible the appropriate decision, considering all facts. For incidents that occur or are disclosed at night, it may be appropriate to make the decision at that moment or delay a meeting and decision to the following morning.
4. A final decision, timeline and notification are left at the discretion of the OCM.
Duty Procedures: Rising Star
Introduction: These are the procedures for how duty will be conducted during the Rising Star program. These procedures are to be followed every night of the program. The purpose of these procedures is to ensure that we are available and visible in the common room while still being present on the floors of the building.
1. Each night there will be two staff members on duty. One person will have the Duty Phone and the other will be responsible for monitoring the common room until the midnight round.
2. Duty begins at 5:30pm. At this point, those staff members on duty need to be in Dyson House. Being at Cafe SCAD for dinner is permitted.
3. The duty phone must be in the possession of the correct staff member no later then 5:30pm.
4. At 7pm, the staff members will conduct roster curfew. They will ensure that all students have signed in for the night and collect the rosters. They will then place unsigned rosters in their place. Rising Star students can leave the building after that point, but they must tell a staff member on duty before leaving. There will be a separate sign in/out sheet for this purpose. They will also notify staff when they have returned.
5. Following roster curfew, one staff member will conduct the first rounds of the evening, the remaining staff member will return to the common room. The staff member in the common room will be a back up should a situation arise. That staff member will close the common room briefly if called away to confront a situation.
6. At 10pm, one staff member will conduct the second set of rounds, with one staff member remaining in the common room. The staff member in the common room will be a back up should a situation arise. That staff member will close the common room briefly if called away to confront a situation.
7. At midnight during the week (Sunday through Wednesday) and 1am on the weekends (Thursday through Saturday), the staff members will conduct bed checks. They will go to each room in the building with the master rosters and ensure that students are in their correct rooms.
8. After bed checks are completed, the staff will return to the common room and clean the room if needed, shut off any items that need to be shut off, and make note of any damages.
9. The two staff members will conduct a final set of rounds to ensure that students are not in the hall ways but in their rooms.
10. Attire while on duty should be acceptable to wear in the office. No pajamas while you are in the common room or on rounds.
After each set of rounds, staff members will fill out the duty log.
If issues arise in the building that is beyond the scope of the RSA, they are to contact the professional staff person on duty for that week.
Rising Star: Community Building
Community Building:
Staff Attendance and Participation: While staff is strongly encouraged to participate in every activity, it is not required for them to attend. The Rising Star Assistants on duty and the Rising Star Assistant assigned to coordinate the event must be at the activity. Special trips or events might require mandatory staff attendance and participation.
Helpful Hints:
• Get to know each and every Rising Star participant as much as possible. With the entire staff taking an interest in each student past staffs were able to establish a level of respect quickly.
• Work with the security staff as much as possible and get to know them. They can be a great asset when working with high school students.
• Attend as many community development/programming activities as possible; this is essential in building rapport with the students.
• Work with your Residence Director to establish a level of shared responsibilities that work for both of you.
• Take time to get to know the staff in the Residence Life and Housing office.
• Have fun with the high school students and student staff.
• Be prepared to think outside the box with everything you might have learned in your graduate program.
• Learn about the program participants’ homework and projects. This helps the students realize you are interested in their success and you might learn something you did not know.
• Find time to take off and do your own thing; plan in advance to guarantee you get time off.
Appendix B: Rising Star Assistant Training Manual
Employment Expectations
Customer Service and the SCAD Experience
Crisis and Emergency Procedures
When to the Call the Residence Director
Community Development and Programming
First Floor Meeting
Final Floor Meeting
Rising Star Assistant Training Manual: Employment Expectations
Introduction: In an effort to meets the needs of the Rising Star participants and College, Rising Star Assistants will perform job duties in a manner that supports the college, division and department’s mission and values.
Academics:
• You are allowed to take one class during the summer quarter. This class must occur at the same time as classes taken by Rising Star participants.
• Manage your academic requirements in an organized and timely manner.
• Maintain open communication with your Residence Director (RD) and Intern regarding any academic concerns, or conflicts between your job and your academic expectations.
Ethics and Integrity:
• The role of summer program staff requires many levels of trust. Your RD must trust you. Your Intern must trust you. Your residents must trust you. Violating that trust impedes your ability to do your job effectively and to maintain the relationships you will develop.
• You are expected to maintain your integrity when working with staff and students. You are also expected to make appropriate decisions as if everyone would know about your choice.
Staff Development:
• Attend and actively participate in all pre-service and in-service training sessions, staff meetings and individual one-on-one conferences.
• Be on time to all meetings and staff events.
• Be prepared to participate in Admissions’ programming as deemed necessary for the summer program with which you are working.
• Bring paper and something to write with to every staff meeting.
• Know, articulate, and adhere to all federal, state and college policies and procedures.
• Be aware of the resources available to students.
• Assure continuity in keeping records and reports about major activities of your area for the benefit of both present and future staff.
• Maintain direct communication with your RD and Intern by following up on concerns and problems, providing the RD and Intern with feedback, completely informing the RD and Intern of the environment of your hall, establishing solid lines of communication, and serving as a liaison to program participants.
Student Development:
• Show concern for the welfare and development of each student and demonstrate a strong commitment to the goals of Residence Life and Housing.
• Become familiar with and build rapport with each resident and encourage students to develop both personally and socially.
• Attempt to recognize those Rising Star participants with social, personal, academic, health, or other concerns or needs, and assist those students by communicating concerns to your RD and Intern.
• Be available in your area, especially in the evenings. Assist residents, answer questions, maintain frequent contact with all residents, and provide leadership and assistance in emergency situations. Visibility and participation in programming is the core of the summer program staff position.
• Foster a positive and cooperative environment in your area and assist, when necessary, in resolving conflicts.
• Respond in an appropriate fashion to inappropriate behavior on your hall and on campus, as well as encourage and reinforce responsible and mature behavior, and routinely explain the rationale supporting SCAD policies and procedures.
• Be consistent with your residents; do not show favoritism toward anyone on your hall.
• Conduct yourself professionally with your residents. Staff/Rising Star participant relationships beyond friendship are strictly prohibited. You will be terminated if this occurs.
• Get to know the strengths and weaknesses of the Rising Star participants living in your area by observing the general relationships among residents and by recognizing those who are willing and able to accept additional responsibility.
• Assist Rising Star participants in meeting their academic responsibilities by challenging them to academic excellence and intellectual curiosity in every way.
• Work with the area to bring about self-responsibility for quiet hours and other SCAD policies.
• Encourage and facilitate the planning of a wide variety of programs and activities based on the needs and interests of the residents.
• Plan programs based on the needs of your Rising Star participants to achieve the requirements established by Residence Life and Housing and Admissions.
• Actively participate in activities and programs sponsored in your area.
• Assist in the enforcement of curfew policies on a nightly basis.
Administrative:
• Check your voicemail regularly.
• Check your mailbox daily.
• Check your email twice daily (lunch and dinner time). Any important information that requires same-day attention will be in your email box by noon each day. If something comes up that requires assistance after noon, you will be contacted via telephone.
• Participate equally in a duty schedule rotation.
• Perform a minimum of two office hours per week, but more as needed by the department.
• Wear staff polo to office hours and official functions as indicated by the RD and/or Intern.
• Duty Nights are your responsibility. It is not up to the RD or Intern to find someone to cover a shift (exceptions, such as family emergencies, do exist). Communicate duty switches in an email to the RD and CC the Intern.
• Serve as an open and active communication link, working cooperatively with the other members of the building staff, SCAD Security, Physical Resources, Residence Life and Housing, and SCAD in general.
• Distribute, collect, and assist in completing notices, reports, and forms as requested by the RD or Intern in an organized and timely manner.
• Summer Programs (Rising Star and Summer Seminar) will work together as needed. Be prepared to cover additional responsibilities of the other program as needed.
• Keep the RD and Intern notified of time away from the building. The RD and/or Intern must approve your overnight stay away from the building.
• Be alert to safety and security hazards, and take appropriate action to ensure the safety of the Rising Star participants and proper notification of the RD and Intern.
• See that any damages and/or maintenance reports are reported according to the appropriate procedures and are submitted in a timely manner.
• Conduct rounds of the building while on duty in order to ensure that maintenance concerns are addressed, as well as providing emergency assistance as needed.
• Maintain confidentiality while understanding the concept of “need to know.”
• Become extremely familiar with your area and the campus as a whole. Know all the logistics, such as room numbers, layout, etc., of your building.
• Complete all room inventory information and turn it in to your RD in an organized and timely manner.
• The office is to be kept clean and organized at all times.
• Accept additional responsibilities as deemed necessary by the RD and/or Intern.
Accountability:
• Staff members that fail to meet these expectations can expect to be held accountable for their actions. The consequences for not meeting expectations vary depending on the situation. These include, but are not limited to a formal meeting, formal letter, probation, and termination.
General:
• Take care of yourself.
• Ask for explanations of things that you don’t understand, however, know that you may not always agree.
• When in doubt, consult up.
• Remain flexible and adaptable in your role as a staff member.
• Hold yourself and the other members of your staff accountable.
• Communicate.
Rising Star Assistant Training Manual: Customer Service and the SCAD Experience
Introduction: In an effort to meet the needs of the Rising Star participants and College, Rising Star Assistants are responsible for delivering and exercising positive, excellent customer service congruent with the college’s mission, vision and values. Rising Star Assistants will advise, educate, and mentor program participants in a manner consistent with the college’s mission, vision, and values.
Expectations: Rising Star Assistants are responsible for assisting with the development and education of program participants through excellence customer service including: advising, mentoring, and policy enforcement.
SCAD Mission: The Savannah College of Art and Design exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positively oriented university environment.
SCAD Vision: The Savannah College of Art and Design, an institution with distinctive yet complementary locations, will be recognized as a leader in defining art and design education. By employing innovation in all areas, SCAD will provide a superior education through talented and dedicated faculty and staff, leading-edge technology, advanced learning resources and comprehensive support services.
SCAD Values:
• Being a student-centered institution.
• Providing an exceptional education and life-changing experience for students.
• Demonstrating quality and excellence in every aspect of operations.
• Sustaining a respectful and honest college environment.
• Growing while continually improving.
• Being innovative and results-oriented.
• Promoting a cooperative team spirit and a positive "can-do" attitude.
• Going the "extra mile."
Rising Star Assistant Training Manual: Crisis and Emergency Procedures
Introduction: In an effort to ensure the needs of the Rising Star participants and College are met, the Rising Star Assistants will follow the established guidelines listed below in all Crisis/Emergency procedures.
Expectations: Rising Star Assistants will be familiar with crisis/emergency procedures with the ability to follow appropriate procedures as established. In the event of a crisis/emergency Rising Star Assistants will remain available and visible and will assist professional staff in the time of need, safety permitted.
Fire Evacuation-General Procedures:
• Anyone observing flames or excessive smoke should immediately pull the fire alarm.
• Assist in the evacuation of the building and send residents to the hall meeting place.
• Remain calm and encourage residents to remain calm as well.
• Notify the Residence Director on duty if a program Residence Director and/or Intern is not present.
• Never go up into the building to help with evacuation, always descend.
• Do not allow residents to re-enter the building for any reason.
• Assist as needed.
• Re-enter the building only after it has been declared safe by the Residence Director or Fire Department.
• Each Residence Director will have a prepared evacuation plan specific to his/her residence hall. Please read and become familiar with those procedures.
Fire Evacuation- Rising Star Participant Procedures:
• Immediately evacuate the building from present location when alarm is activated.
• Remain calm.
• Exit building immediately.
• Carry a towel to prevent from being overcome by smoke.
• Close doors as exiting the residence hall.
• Evacuate the residence hall and proceed to the predetermined meeting location.
• Enter residence hall only when a fire department or a college official gives approval.
Fire Evacuation-Rising Star Assistants’ Responsibilities:
• Evacuate the residents immediately from the residence hall. Yell “Fire alarm, get out immediately” as you leave by the appropriate exit.
• Direct residents to their specified meeting area. When the last resident has left, report directly to the Residence Director or Intern and wait for instructions. Rising Star Assistants should not be released from assigned duties by anyone except the RESIDENCE DIRECTOR.
• Rising Star Assistants are responsible for watching the walkways to make sure no residents re-enter the building.
Fire Evacuation-Rising Star Assistant on Duty Responsibilities:
• Be the contact person for information until the Rising Star Residence Director, Intern, or Residence Director on Duty arrives.
• Remain visible in designated area.
• Gather information and assign duties to other staff until the intern or Residence Director on duty arrives.
• Report all pertinent information to Residence Director and Fire Department.
Fire Evacuation-Rising Star Summer Intern Responsibilities:
• Be the contact person for information.
• Remain visible in designated area.
• Report all pertinent information to Residence Director and Fire Department.
• Assist the Residence Director as necessary.
Severe Weather Emergency: SCAD follows all procedures regarding mandatory evacuations as instructed by the Chatham County Emergency Management Agency. All college buildings are closed during a mandatory evacuation period. Either the President or the Executive Vice President of the college may authorize the closing of college facilities or evacuation of the residence halls at his or her discretion prior to mandatory evacuation order issued by CEMA. Notices of closing are announced on local television and radio stations, sent by campus email, posted in the buildings and posted on the College web site, scad.edu, which continues to function as the primary means of communication.
Evacuation procedures for Rising Star participants:
• The College will evacuate all residence halls when the request to evacuate is made by local authorities. Students MUST leave the residence halls.
• All college buildings will be closed when a college-wide evacuation is ordered.
• Room preparation: residence hall students living in lower-level rooms should remove as many personal belongings as possible from the floor of their rooms in case of flooding. All blinds should be raised for visibility and security checks. Electrical equipment should be unplugged.
• Packing for college-organized evacuation: change of clothes, minimal toiletries, blanket or sleeping bag, pillow, water, snacks, flashlight, books, playing cards, etc. Students should be prepared to hold all items on their laps.
• Students should gather at Dyson House at designated times to board buses.
• Students should inform their parents of their evacuation plans.
• In case of severe weather, students should check the College safety web site, scad.edu/safety/ for additional information and instructions.
Rising Star Assistant Manual: When to Call the Residence Director
Introduction: In an effort to ensure the needs of the Rising Star participants and College are met, Rising Star Assistants will follow the established guidelines listed below when determining to contact the Residence Director.
Expectations: Rising Star Assistants will maintain open communication with the Residence Director at all times. When in doubt about any situation, Rising Star Assistants will contact the Residence Director without hesitation.
Reasons to Contact the Residence Director on Duty:
• Any flood, tornado, hurricane or other natural disaster warnings or watches in Chatham County
• Any violence, whether verbal, physical or sexual, by a student or towards a student
• Death of a Rising Star participant
• Emotional crisis of a student
• Family emergency of a student
• Fight in the residence hall
• Fire alarm in the residence hall
• Maintenance concerns that cannot wait until business hours the next day
• Medical problem of a student
• Non-compliance with a security officer or a Rising Star Assistant
• Police present at the residence hall (regardless of the reason)
• Suicide attempt or intent of suicide by a student, or anyone in the residence hall
• Suspicion of drugs in the residence hall
• Threat to or harm of a student
• Upon request of a Rising Star Assistant
• Unable to contact the Rising Star Assistant on duty
• If you are unsure of what to do
Information to gather BEFORE contacting the RD on Duty:
• Reason for calling
• Names of all involved: students, RSA/SSA(s), staff, security, guests, etc.
• Current location of all involved
• How to contact all involved
• Telephone number of all involved (note: room number and telephone extension are not the same)
• Location of events
• Who specifically should be contacted
• Other relevant details
NOTE: Understand that the efforts to obtain all of the above information should not be made at the expense of a timely response to an incident of importance. Use good judgment when gathering as much information as possible before calling (i.e. if someone possibly is injured, find out who and where and what happened, Rising Star Assistant should call Campus Safety for the EMT’s and then contact the Residence Director on duty).
Rising Star Assistant Manual: Community Development & Programming
Introduction: In an effort to meet the needs of the Rising Star participants and the College within the residence hall community and outside the classroom, the residence life staff will provide engaging programs while facilitating community development with Rising Star participants to ensure a healthy and positive residential community and holistic pre-college experience.
Expectations: Rising Star Assistants are responsible for creating or selecting and coordinating events to promote community development throughout the Rising Star program.
Budget and Funding: The funding for the majority of the programs/events is provided by the Residence Director overseeing the Rising Star program. He/she receives a petty cash budget from which the Rising Star Assistant receives funding for their nightly programs. After the program, the Rising Star Assistant coordinating the event is responsible for returning all change and receipts to the Residence Director.
Common Room: The common room is a predetermined space that participants use in their free time. It is not unusual for the participants to bring homework and/or games to the common room. Participants are not permitted in the common room without a staff member present.
Location: The primary location for most of the programs/events is the common room. Certain events, such as SCAD 411, are held in other locations designated by the college. The time and location of these special events will be predetermined.
Program Descriptions and Suggestions:
• Move-in Target Shopping Trip: Rising Star Assistants accompany Rising Star participants and parents to Target to purchase items needed for their residence hall room. Throughout the five-week program several students expressed interested in shopping at Target; it would be beneficial to set-up at least two more Target shopping trips.
• Movie Nights: Rising Star Assistants hosted movie nights on Tuesday evenings. Typically two movies were watched by Rising Star Participants. Rising Star Assistants would alternate one movie inside the common room and a second outside in the courtyard.
• Savannah Walking Ghost Tour: Rising Star participants attended a walking ghost tour of Savannah. Participants used this time to become acquainted with the city and begin to learn about the history behind the city.
• Mafia/Board Game Night: Mafia, the group role-playing card game and board games were played one evening. The event was successful at the beginning of the five-weeks as it allowed students to begin to open up and learn about each other in an entertaining way, less intentional then ice breakers or team builders. As a note, the Rising Star participants usually play board games all the time. Making board games readily available everyday might be beneficial to the Rising Star participants.
• Purple Dance Party: The Purple Dance party originated as the Rising Star participants continuously joked about making purple (males on the female side of the building and females on the male side of the building) on the way back from a beach trip. On the bus from the beach the students asked to have a dance party and everyone would wear purple to represent. Almost everyone attended the dance party. With this year’s Rising Star participants, dance parties were successful, if spontaneous.
• Introduction to Video Screening: The Introduction to Video Screening is an opportunity for students in the film class to share their work with all program participants. Every video produced during the program is watched and critiqued by Rising Star participants. The professor of the film class facilitates discussion throughout the critique of the videos.
• Bee Line Tour: The Bee Line Tour is a special admissions’ tour for the Rising Star participants occurring twice during the program. All Rising Star participants are required to attend one of the Bee Line Tours. On the Bee Line Tour, Rising Star participants will tour SCAD buildings throughout Savannah.
• SCAD 411: SCAD holds an information session and portfolio reviews in conjunction with Summer Seminars. Rising Star participants will need to compete with Summer Seminar participants to gain portfolio review time. Rising Star participants should arrive early to make portfolio review appointments.
• Kayaking Trip: Kayaking to Little Tybee Island, one of Georgia's beautiful uninhabited islands, includes observing wildlife such as dolphins, otters, osprey, and a variety of wading and migratory birds. Due to the large number of Rising Star participants it was necessary to split the groups into two.
• Dolphin Tour: A trip with Captain Mike’s Dolphin Tours gave a scenic view of Cockspur lighthouse, historic Fort Pulaski, and the Tybee lighthouse. The tour proceeded out into the ocean until dolphins were spotted. The tour lasts between an hour and an hour and a half. For those Rising Star participants interested in good sunset pictures and an opportunity to take scenic photos of Tybee Island, this is a great opportunity.
• Hilton Head Beach/Coligny Plaza Trip: As a Friday day trip, the Hilton Head Beach/Coligny Plaza trip was an opportunity for Rising Star participants to explore another beach or shop around Coligny Plaza. After participating in this trip, Rising Star participants noted an opportunity to visit outlet malls would be beneficial, Coligny Plaza lacks the shopping scene the Rising Star participants wanted.
• Rising Star Prom: Celebrating the end of the five-weeks occurred at the Rising Star Prom. The prom highlighted great music from the 1970’s – 2000’s. The courtyard of Turner House was used for an outdoor prom with various lighting around the trees and plants.
• Rising Star’s Got Talent: The program’s take on a talent show allowed students to perform in acts every Thursday evening. Each week included elimination of talents with the best talents moving forward. At the end, the best talent received a gift-card. For this event, three judges are needed. Inviting professors or other individuals from outside the residence hall is beneficial.
• Tybee Beach Trips: The beach trip is an opportunity for Rising Star participants to relax, hit the water, and explore Tybee Island. Typically a bus will drop the participants and staff off at the beach and return at an established time to bring people back to Savannah. A total of three Tybee Island beach trips occurred. Two beach trips were short trips, one was all day. Rising Star participants often requested more opportunities to go to the beach for longer periods of time.
• Movie/Mall Trips: Movie/Mall trips are an opportunity for students to shop in the Savannah Mall or see a movie at two nearby movie theaters. Often during Saturday trips, Rising Star participants manage to shop and see a movie in the total time allotted for the entire trip.
• Rising Star’s Sidewalk Arts Festival: Creating an opportunity to participate in a mini-version of SCAD tradition, the Sidewalk Arts Festival. The Rising Star event features a chalk drawing competition on the Turner House Bridge. Rising Star participants capture their SCAD experience and are judged on their ability to relate their work with all five weeks spent at SCAD.
• 4th of July Pool Party: A simple pool party at the Turner Annex pool. Catering provided food for a cookout while Rising Star participants spent hours in the pool.
Past Rising Star Assistant Coordinated Programming:
• T.V. Night
• Life Size Clue and/or Life
• Disco Fever Dance
• Purple Party
• Movie Night
o Genre Theme Nights
• Board Game Night
• Karaoke Night
• Video Game Night
• Artistic Expression
• Murder Mystery
• Artistic Expression
• Giant Twister
• Mafia
• Assassins
• Harry Potter Night
• Coloring Book Night
• Rising Stars’ Got Talent
• Sidewalk Arts Festival
• Bridge Building
• Ductigamia and/or Creative Expression
• Capture the flag
• Savannah/SCAD Walking Tour
Staff Attendance and Participation: While staff is strongly encouraged to participate in every activity, it is not required for them to attend. The Rising Star Assistants on Duty and the Rising Star Assistant assigned to coordinate the event must be at the activity. Special trips or events might require mandatory staff attendance and participation.
Rising Star Assistant Manual: First Floor Meeting
Introduction: In an effort to meet the needs of the Rising Star participants and College within the residence hall community, the residence life staff will empower Rising Star participants to ensure a healthy and positive residential community.
Expectations: Rising Star Assistants will disseminate all information outlined by the first floor meeting agenda and Residence Director to Rising Star participants at the first established floor or community meeting.
Sample First Floor Meeting Agenda:
• Introduction
o Welcome, Icebreakers and Introductions
o Tell your residents something about you
o Have the residents introduce themselves
o Explain your role and your expectations of your residents
o Briefly give your daily availability/schedule
• Community Responsibilities
o Common room location and responsibilities
o Community courtesy and respect
o Emergency Procedures: Fire Alarm, Hurricane Threat, Severe Thunderstorm Warming, and Tornado Warning
o Facilities Issues/Work Orders
o Polices: Alcohol, Curfew, Drugs, Fire Safety, Quiet Hours and Visitation
o Programming
o Roommate agreements
o Trash Removal
o Office number is INSERT APPROPRIATE NUMBER HERE
• General Issues
o Ask for programming ideas
o Mail service – times – need your ID
o Evening Duty – who to contact if your Rising Star Assistant is not available
o Vending refunds
o Transportation – they are not to take their cars from this lot
o Talk about the roles of the Rising Star Assistants, Intern(s), Residence Director, Housekeeping and Maintenance
o Involvement opportunities
Community Development: End your floor meeting on a positive note! Invite residents to socialize and get to know each other afterwards.
Rising Star Assistant Manual: Final Floor Meeting
1. Residents in attendance should sign-in. Please give a copy of the attendance sheet to your RD afterwards.
2. Review the following information as stated in the end of the year notes
• Residence halls close on [insert date here].
• Review the damage claim form and distribute one per room.
• Explain appointment checkout.
3. Damage claim form
• Each room should complete a damage claim form even if there are no damages to be claimed.
• Residence life staff will use this form to ensure damages are charged to the person responsible and to avoid unjust bills. Cleaning should not be indicated on the form as cleaning the room is every resident’s responsibility.
• Additional damages not noted on the form may be charged to the residents if found by residence life staff.
4. Appointment checkout
• You should sign-up for a time when you know all of your belongings will be out of your room.
• Your room will be inspected utilizing the room condition form you signed when you checked in. It should be in the same condition as when you arrived.
• You will be informed of any fees you may be assessed. Please be aware that residence life staff will inspect your room again after you leave and may assess additional fees if necessary.
• You will sign the room/apartment inventory and turn in your room key.
• THIS CHECK OUT OPTION GUARANTEES YOU THE RIGHT TO APPEAL CHARGES IF YOU THINK THEY HAVE BEEN UNJUSTLY APPLIED!
6. Cleaning your room
• Trash should be disposed of in the communal trash cans in the hallway, or in the dumpster in front of the building.
7. You need to return your mail key to Turner Express (where you got it when you checked in). Your mail key will not be accepted in any other form but hand delivered to Turner Express. There is a $35 charge for any mailbox keys not returned.
8. If you need transportation to the airport, train station, or bus terminal, please sign up on the airport sign up sheet with the appropriate information.
9. Do not forget to take your bicycle. Any bicycles left behind will be removed and donated to a local charity.
10. Make sure to fill out your superlative ballot and deliver it to the office by Wednesday at noon to vote for prom king and queen. Instructions are on the ballot.
11. What would you like the prom theme to be? (Write down the ideas on a piece of paper and bring to the office).
Items you need for your floor meeting
• Copy of this agenda
• Sign-in sheet to take attendance
• Pens/pencils
• Checkout appointment sheet
• Enough copies of the damage claim form for each room
• Sign up sheet for airport transportation
• Superlative voting ballots
Crisis and Emergency Procedures
Introduction: In an effort to ensure the needs of the Summer Seminar participants and College are met, the Summer Seminar Assistants will follow the established guidelines listed below in all Crisis/Emergency procedures.
Expectations: Summer Seminar Assistants will be familiar with crisis/emergency procedures with the ability to follow appropriate procedures as established. In the event of a crisis/emergency Summer Seminar Assistants will remain available and visible and will assist professional staff in the time of need, safety permitted.
Fire Evacuation-General Procedures:
• Anyone observing flames or excessive smoke should immediately pull the fire alarm.
• Assist in the evacuation of the building and send residents to the hall meeting place.
• Remain calm and encourage residents to remain calm as well.
• Notify the Residence Director on duty if a program Residence Director and/or Intern is not present.
• Never go up into the building to help with evacuation, always descend.
• Do not allow residents to re-enter the building for any reason.
• Assist as needed.
• Re-enter the building only after it has been declared safe by the Residence Director or Fire Department.
• Each Residence Director will have a prepared evacuation plan specific to his/her residence hall. Please read and become familiar with those procedures.
Fire Evacuation- Rising Star Participant Procedures:
• Immediately evacuate the building from present location when alarm is activated.
• Remain calm.
• Exit building immediately.
• Carry a towel to prevent from being overcome by smoke.
• Close doors as exiting the residence hall.
• Evacuate the residence hall and proceed to the predetermined meeting location.
• Enter residence hall only when a fire department or a college official gives approval.
Fire Evacuation-Summer Seminar Assistants’ Responsibilities:
• Evacuate the residents immediately from the residence hall. Yell “Fire alarm, get out immediately” as you leave by the appropriate exit.
• Direct residents to their specified meeting area. When the last resident has left, report directly to the Residence Director or Intern and wait for instructions. Summer Seminar Assistants should not be released from assigned duties by anyone except the RESIDENCE DIRECTOR.
• Summer Seminar Assistants are responsible for watching the walkways to make sure no residents re-enter the building.
Fire Evacuation-Summer Seminar Assistant on Duty Responsibilities:
• Be the contact person for information until the Summer Seminar Residence Director, Intern, or Residence Director on Duty arrives.
• Remain visible in designated area.
• Gather information and assign duties to other staff until the intern or Residence Director on duty arrives.
• Report all pertinent information to Residence Director and Fire Department.
Fire Evacuation-Summer Seminar Intern Responsibilities:
• Be the contact person for information.
• Remain visible in designated area.
• Report all pertinent information to Residence Director and Fire Department.
• Assist the Residence Director as necessary.
Severe Weather Emergency: SCAD follows all procedures regarding mandatory evacuations as instructed by the Chatham County Emergency Management Agency. All college buildings are closed during a mandatory evacuation period. Either the President or the Executive Vice President of the college may authorize the closing of college facilities or evacuation of the residence halls at his or her discretion prior to mandatory evacuation order issued by CEMA. Notices of closing are announced on local television and radio stations, sent by campus email, posted in the buildings and posted on the College web site, scad.edu, which continues to function as the primary means of communication.
Evacuation procedures for Summer Seminar participants:
• The College will evacuate all residence halls when the request to evacuate is made by local authorities. Students MUST leave the residence halls.
• All college buildings will be closed when a college-wide evacuation is ordered.
• Room preparation: residence hall students living in lower-level rooms should remove as many personal belongings as possible from the floor of their rooms in case of flooding. All blinds should be raised for visibility and security checks. Electrical equipment should be unplugged.
• Packing for college-organized evacuation: change of clothes, minimal toiletries, blanket or sleeping bag, pillow, water, snacks, flashlight, books, playing cards, etc. Students should be prepared to hold all items on their laps.
• Students should gather at Dyson House at designated times to board buses.
• Students should inform their parents of their evacuation plans.
• In case of severe weather, students should check the College safety web site, scad.edu/safety/ for additional information and instructions.
Critical Incident Protocol
|SCAD Mission, Vision and Values |
|SCAD Mission |Prepare talented students for professional careers |
| |Emphasize learning |
| |Individual attention |
| |Positively oriented university environment |
|SCAD Vision |Defining art and design education |
| |Employing innovation |
| |Providing superior education through talented and dedicated faculty and staff |
| |Leading-edge technology |
| |Advanced learning resources |
| |Comprehensive support services |
|SCAD Values |Being a student-centered institution |
| |Providing an exceptional education and life-changing experience for students |
| |Demonstrating quality and excellence in every aspect of operations |
| |Sustaining a respectful and honest college environment |
| |Growing while continually improving |
| |Being innovative and results-oriented |
| |Promoting a cooperative team spirit and a positive can do attitude |
| |Going the “extra mile” |
Introduction: In an effort to ensure the best interests of the Summer Seminars participants and College are met in regards to SCAD, city, state or federal law violations, the On Call Manager (OCM) will follow the established guidelines listed below.
Expectations: All staff will act in a manner that supports the college, division and department’s mission and values. Staff will respond in a timely and effective manner to address Summer Seminars participant(s) behavior, while acknowledging the sensitive and difficult nature of conversations with participants and their families. In all situations, staff will collect appropriate information, provide support to those impacted and ensure a high level of efficient and effective communication to all college administrators, participants and family, as necessary
Policy or Law Violation Likely Resulting in Dismissal from Program:
1. The buying, selling, distribution, possession or use of any illegal or prohibited substance, including but not limited to alcohol, drugs or weapons. Providing assistance to other participants in order to accomplish any of the aforementioned may also result in dismissal from the program.
2. Violation of any city, federal, state or SCAD law or policy including but not limited to assault, driving under the influence, false identification, harassment, trespassing and theft.
Upon Receiving Notification of a Possible Violation of Policy or Law:
1. Ask the Residence Director (RD) and ACUHO-I intern of the program to conduct an initial investigation of the alleged behavior and incident.
2. For behavior and incidents that would traditionally be considered housing license agreement violations, an incident report should be filed with the RD and the student(s) may be dismissed from the program immediately.
3. The RD in consultation with the ACUHO-I intern should decide, if an actual violation occurred. If yes, the RD must determine if the violation should result in dismissal.
4. If a decision of dismissal is reached, the RD should contact the Dean of Students and/or Associate Dean of Students, based on availability to confirm the decision and provide student information.
5. The RD will communicate the decision of dismissal to the student.
When Contacting Parents for Dismissal of Participant:
1. The RD will ask the student to contact his/her parent and/or guardian and explain the situation while he/she is in the room with the student.
2. The RD will let the student know he/she will speak to the student’s parent and/or guardian after the student has finished speaking with them.
3. The RD will ask the student to coordinate a departure time no later than 24 hours after the call, if not sooner. Explain once the student is dismissed, he/she can no longer stay on campus. At the discretion of the RD of the program, the student may be allowed to participate in remaining program activities (if it is believed to be in the best interest of the student and will not hinder other participants’ experiences). The parent and/or guardian is expected to make travel arrangements for their student, not the college.
4. The RD will speak with the parent and/or guardian to confirm what the student said and add additional information that the RD feels is important for the parent and/or guardian to know.
5. The RD will emphasize the decision is made after consultation with other college administrators and has been a standard practice since the inception of the program. In addition, the RD will let the student and parent and/or guardian know the decision does not prevent the student from applying and attending SCAD in the future is not part of a permanent conduct record and the decision may not be appealed.
6. Questions regarding refunds or program details should be directed to Danielle Debien in Admission. In general, students dismissed from the program receive no refund of monies paid.
7. SCAD Transportation will bring the student to the airport, train, or bus station. The RD of the program should coordinate with Transportation for pick up and transport. The RD, ACHUHO-I intern, or an assigned SSA of the program must accompany the student if SCAD Transportation is utilized to ensure the student reaches his/her destination.
Following Dismissal:
4. The RD and ACUHO-I intern for the program should coordinate a check out time with the student.
5. The RD and ACUHO-I intern for the program should notify appropriate student staff members that the student will no longer be participating in the program to update expected program attendance, be aware of possible participant concerns and to assist in accounting for the dismissed student’s actions and whereabouts until the student checks out.
6. The RD and ACUHO-I intern for the program should be present with the student staff member for the checkout in order to address any parent and/or guardian questions or concerns. Staff should avoid discussing the situation further at the check out.
Other Factors to Consider:
1. Determine the emotional well-being of the student and other participants. Err on the side of involving Counseling and Student Support Services staff if anyone feels the student may react uncontrollably or need additional support to process the decision. Keep in mind other participants may react negatively to the decision or be impacted in a way that they may also seek or should be encouraged counseling assistance.
2. Ensure, as RD, you have all of the facts regarding the behavior and incident and include the ACUHO-I of the program in the meeting with you.
3. Determine as quickly as possible the appropriate decision, considering all facts. For incidents that occur or are disclosed at night, it may be appropriate to make the decision at that moment or delay a meeting and decision to the following morning.
4. A final decision, timeline and notification are left at the discretion of the RD.
SCAD Summer Seminars Procedures for Contacting Students:
Upon their check-in all Summer Seminar Assistants (SSAs) are required to obtain cell phone numbers for their students. They are also to provide their Residence Director (RD) and program intern with these numbers. In the event that a student is not in class or able to be located in the residence hall or common room, SSAs should inform the intern on duty and then call the cell phone of the student. If student is still not able to reached, the SSA should reports this to the intern who will then contact the appropriate staff members and/or parents.
Procedures for Contacting Parents:
In the event that parents must be contacted all calls will be made by the Intern or the RD of the program. Always contact Danielle Debien in Admission when it is necessary to contact parents.
Program Specifics: Summer Seminars
Community Development & Programming
Introduction: In an effort to meet the needs of the summer program participants and College, the residence life staff will provide engaging programs while facilitating community development to ensure a healthy and positive residential community and holistic pre-college experience.
Expectations: Summer Seminar Assistants are responsible for creating or selecting and coordinating events to promote community development throughout the Rising Star program.
Budget and Funding: The funding for the majority of the programs/events is provided by the Residence Director overseeing the Summer Seminar program. He/she receives a petty cash budget from which the Summer Seminar Assistant receives funding for their nightly programs. After the program, the Summer Seminar Assistant coordinating the event is responsible for returning all change and receipts to the Residence Director. All funding requests must be proposed before supplies are purchased for a program.
Expectations: The Summer Interns are responsible for overseeing the complete coordination of events, serving as a chaperone or professional staff in charge at events and promoting community development throughout the summer programs.
Budget and Funding: The funding for the majority of the programs/events is provided by the Residence Director overseeing the summer program. He/she receives a petty cash budget from which the program assistants receive funding for their nightly programs. After the program, the program assistants coordinating the event are responsible for returning all change and receipts to the Residence Director.
Common Room: The common room is a predetermined space that participants use in their free time. It is not unusual for the participants to bring homework and/or games to the common room. Participants are not permitted in the common room without a staff member present.
Location: The primary location for most of the programs/events is the Dyson Lounge. Other areas within Dyson Hall, must be previously approved. All off campus locations must be approved prior to the start of a program. Certain events, such as SCAD 411, are held in other locations designated by the College. The time and location of these special events will be predetermined.
Program Descriptions and Suggestions:
• Walking Trip to River Street
• Walking Trip to Ex Libris
• Walking Trip to Shop SCAD
• Tye Dye Thursdays
• Sand Volleyball at Boundary Village
• Video Game Workshop
• Maya Modeling Workshop
Program Descriptions and Suggestions: The following are programs that traditionally occur during each program. Use these as suggestions to develop the programs that will work best for your group!
• Move-in Target Shopping Trip: Rising Star Assistants accompany Rising Star participants and parents to Target to purchase items needed for a residence hall room. During past programs several students expressed interest in shopping at Target; it would be beneficial to set-up at least two more Target shopping trips once the program begins.
• Movie Nights: Rising Star Assistants hosted movie nights on Tuesday evenings. Typically two movies were watched by Rising Star participants. In the second week of the program, Rising Star Assistants would alternate one movie inside the common room and one outside in the courtyard.
• Savannah Walking Ghost Tour: Rising Star participants attended a walking ghost tour of Savannah. Participants used this time to become acquainted with the city and begin to learn about interesting history behind the city.
• Mafia/Board Game Night: Mafia, the group role-playing card game and board games were played one evening. The event was successful at the beginning of the five-weeks as it allowed students to begin to open up and learn about each other in an entertaining way – a less intentional approach then ice breakers or team builders. As a note, the Rising Star participants usually play board games all the time. Making board games readily available everyday might be beneficial to the Rising Star participants.
• Purple Dance Party: The Purple Dance party originated as the Rising Star participants continuously joked about making purple (males on the female side of the building and females on the male side of the building) on the way back from a beach trip. On the bus from the beach the students asked to have a dance party and everyone would wear purple to represent. Almost everyone attended the dance party. With last year’s Rising Star participants, dance parties were successful when spontaneous.
• Introduction to Video Screening: The Introduction to Video Screening is an opportunity for students in the film class to share their work with all program participants. Every video produced during the program is watched and critiqued by Rising Star participants. The professor of the film class facilitates discussion throughout the critique of the videos.
• Bee Line Tour: The Bee Line Tour is a special admissions tour for the Rising Star participants occurring twice during the program. All Rising Star participants are required to attend one of the Bee Line Tours. On the Bee Line Tour, Rising Star participants will tour SCAD buildings throughout Savannah.
• SCAD 411: Savannah College of Art and Design informational sessions and portfolio reviews in conjunction with Summer Seminars. Rising Star participants will need to compete with Summer Seminar participants to gain portfolio review time. Rising Star participants should arrive early to make portfolio review appointments.
• Kayaking Trip: Kayaking to Little Tybee Island, one of Georgia's beautiful uninhabited islands, includes observing wildlife such as dolphins, otters, osprey, and a variety of wading and migratory birds. Due to the large number of Rising Star participants it was necessary to split the groups into two.
• Dolphin Tour: A trip with Captain Mike’s Dolphin Tours gave a scenic view of Cockspur lighthouse, historic Fort Pulaski, and the Tybee lighthouse. The tour proceeded out into the ocean until dolphins were spotted. The tour lasts between an hour and an hour and a half. For those Rising Star participants interested in good sunset pictures and an opportunity to take scenic photos of Tybee Island, this is a great opportunity.
• Hilton Head Beach/Coligny Plaza Trip: As a Friday day trip, the Hilton Head Beach/Coligny Plaza trip was an opportunity for Rising Star participants to explore another beach or shop around Coligny Plaza. After participating in this trip, Rising Star participants noted an opportunity to visit outlet malls would be beneficial, Coligny Plaza lacks the shopping scene the Rising Star participants wanted.
• Rising Star Prom: Celebrating the end of the five-weeks occurred at the Rising Star Prom. The prom highlighted great music from the 1970’s – 2000’s. The courtyard of Turner House was used for an outdoor prom with various lighting around the trees and plants.
• Rising Star’s Got Talent: The program’s take on a talent show allowed students to perform in acts every Thursday evening. Each week included elimination of talents with the best talents moving forward. At the end, the best talent received a gift-card. For this event, three judges are needed. Inviting professors or other individuals from outside the residence hall is beneficial.
• Tybee Beach Trips: The beach trip is an opportunity for Rising Star participants to relax, hit the water, and explore Tybee Island. Typically a bus will drop the participants and staff off at the beach and return at an established time to bring people back to Savannah. A total of three Tybee Island beach trips occurred. Two beach trips were short trips, one was all day. Rising Star participants often requested more opportunities to go to the beach for longer periods of time.
• Movie/Mall Trips: Movie/Mall trips are an opportunity for students to shop in the Savannah Mall or see a movie at two nearby movie theaters. Often during Saturday trips, Rising Star participants manage to shop and see a movie in the total time allotted for the entire trip.
• Rising Star’s Sidewalk Arts Festival: Creating an opportunity to participate in a mini-version of SCAD tradition, the Sidewalk Arts Festival. The Rising Star event features a chalk drawing competition on the Turner House Bridge. Rising Star participants capture their SCAD experience and are judged on their ability to relate their work with all five weeks spent at SCAD.
• 4th of July Pool Party: A simple pool party at the Turner Annex pool. Catering provided food for a cookout while Rising Star participants spent hours in the pool.
• Additional Program Ideas: T.V. Night, Life Size Clue and/or Life, Disco Fever Dance, Karaoke Night, Video Game Night, Artistic Expression and Murder Mystery, Artistic Expression, Giant Twister, Harry Potter Night, Coloring Book Night, Bridge Building, Ductigamia and/or Creative Expression, Capture the Flag and Savannah/SCAD Walking Tours.
Appendix C: SCAD Summer Seminars Specifics
SCAD Summer Seminars Critical Incident Protocol
SCAD Summer Seminars Intern Duty Procedures
Duty Procedures: SCAD Summer Seminars
SCAD Summer Seminars Detailed Program Schedule
Intern-to-Intern Tips
Frequently Asked Questions by Students and Parents
Can I pick my child up for lunch or dinner?
Parents are allowed to take their children to lunch or dinner but must sign a parental check-out form in the office. They must also return students by the designated curfew times.
Are we allowed to go out unsupervised in Savannah?
Summer Seminar students are not allowed to travel alone during their stay. The only unsupervised outings can be done during their lunch hour between 11 A.M. and 1 P.M. Rising Star students are allowed to go out unsupervised but must adhere to the curfew.
Will I be able to have my portfolio reviewed?
Portfolio reviews are done during the scheduled SCAD 411 informational sessions. Rising Star students would need to schedule an appointment with the Admissions office.
Are the evening programs mandatory?
For Summer Seminar students all evening events are mandatory. For Rising Star the evening programs are not mandatory.
Duty Procedures
Introduction: The following is a list of duties and procedures for Summer Seminar Aassistants (SSA’s). These procedures are to be followed every night of the program. The purpose of these procedures is to ensure that we are available and visible in the common room while still being present on the floors of the building.
1. Each night there will be two staff members on duty. One of these staff members will be assigned the duty phone.
2. Duty begins at 5:30 pm. At 5:30 pm, those staff members on duty need to meet in the Dyson House RA Ooffice to check in with the intern when they pick up the phone. The SSA on Dduty must be in Dyson House. CaféSCAD for dinner is permitted.
3. SSA’s should pick up the duty phone and duty logbook no later than 5:30 pm in the RD’s Office in Dyson House. These items should be returned to the office no later than 9:00 am the following day to the RD. (The duty phone should be in the possession of the correct staff member no later than 5:30 pm)
4. SSA’s should remain in the building throughout their designated duty time. They should always have the duty phone in their possession and answer it at all times. All SSA’s who are on duty but are not assigned the duty phone are expected to be present in the building and have the same guidelines as the staff member with the phone.
5. Each night, roster curfew and rounds should be completed. Each night at 11 pm, all SSA’s will return to their floors and ensure that all residents have signed in on rosters that will be placed on the SSA’s doors. All SSA’s should confirm with the duty SSA that their students are accounted for by a phone call to the duty cell or via in-person contact with the SSA on duty.
6. The SSA’s on duty will then complete rounds. Rounds consist of three sets of walk-throughs on all Summer Seminar floors.
• 11:15 pm: the first set of rounds should be completed. During the first set of rounds the SSA’s on duty will do a bed-check with a master roster to ensure that students are in their assigned rooms. SSA’s on duty will also collect old sign-in rosters and replace with new rosters for the following evening.
• Midnight: the second set of rounds should be done on all Summer Seminar floors
• 12:30am: the final set of rounds for the night. Ensure that all residents are in their rooms and not in hallways and other places.
SSA’s should never do their rounds alone.
7. On each round, SSA’s on duty should walk down each hallway and be sure to address any safety concerns or issues.
8. After each round the duty log should be completed.
9. SSA’s should be dressed presentably during rounds (no pajamas) and each SSA should wear a nametag and identification.
10. Duty changes should be made 48 hours in advance of the scheduled night. All changes must be made with Courtney or Jana and on the master duty calendar.
11. Program attendance: SSA’s attendance is expected at all evening programs as well as lunch time activities. For evening programs, SSA’s will alternate attendance. Each night 7 SSA’s must attend a program. The next night, the other 8 will attend that night’s program. We will continue this pattern the remainder of Summer Seminar.
If issues arise in the building that are beyond the scope of the SSA, they are to contact the Intern on Dduty.
Courtney James- – (912-)398-5840
Jana McCarthy- – (912-)713-5901
Duty for the summer programs interns begins at 11pm. Duty is handled on a rotation with one intern on duty for three days at a time. Typical duty procedures for the intern involve staying within the residence hall or approved program location until the end of duty, being visible within the building and common rooms, and handling any issues or crisis that may arise during the evening.
As the intern on duty you are the first person contacted by the student staff when a situation arises. In many instances you will be able to handle the situation on your own such as disrespectful students or students not answering the door for bed checks. In other situations it may be necessary to contact the RD on call. These situations include medical transport, missing students, and violations of the relationship ordinances.
It is not necessary to do rounds as the intern on call but it is recommended that you make your presence known to both students in the program as well as staff.
Intern Duty Phone
As an intern for the summer programs you will be provided with an on call phone. It is important that you keep this phone with you at all times and that you answer it whenever possible. As this is a work phone it is important that you answer the phone professionally and that you return any voice mails in an expedited fashion. The phone is the contact line for student staff, admissions, SCAD security, and in many cases parent phone calls will be forwarded to that line.
Incident Reports
In some instances when responding to a situation you may need to write an incident report. That report should be filed by 8:30 am the following morning and with as much detail as possible from the incident itself. As this report will be seen by administration throughout the college it is important to write concise, succinct and professionally. The Incident Report Form can be accessed via your MySCAD account on the main SCAD website.
Programming
SCAD Summer Seminar programs are divided into two categories based on the time: evening and lunch time. Lunch time activities are mostly voluntary for students. The exceptions to this include the SCAD 411 program and any programs where attendance is deemed necessary. The lunch period is also the only time when students are able to go off unescorted to explore Savannah. It’s important to keep this in mind so as not to schedule mandatory events that will take up the entire lunch period. It is also important to schedule some programs that involve staff taking students places in the city so that the students can explore in a well supervised environment.
Evening activities are all mandatory events. They are typically scheduled from 6:30 pm until 11 pm. These events include: movie nights, ghost tours, beach trips, and field days. The evening activities are planned in advance by Admissions but are run by the Residence Life staff of the Summer Seminar Program. In some instances it may be prudent to allow students to leave evening events and return to the building. This was the case for the dance as not all students enjoy dancing and it was a late night program the night before the departure/check out.
Staff Attendance
It is not necessary for all SSA’s to attend all of the programs. It is, however, important to maintain enough coverage of the program as well as the building. Lunch time events may or may not require staff attendance (for instance the SCAD 411 does not). The tours of Savannah attractions require staff attendance. Setting up a rotation for program attendance is beneficial for the staff as it allows you enough staff to cover the event and allows the other staff the night off. Splitting the staff into two groups and rotating the program day to be day 1 and 2 then back to 1 allowed for staff to attend different programs each week and not the same one four times.
Common Room
The common room used for the Summer Seminars Program is the Dyson Lounge. The room is opened by a staff member for evenings only. Staff typically head over to the lobby at 6 pm. Each night one of the two staff members who are on duty must be in the hall and the other remains in the Dyson Lobby unless the night event is mandatory, in which case both are in the Dyson Lobby. It is important to make sure that more than one SSA is in the common room at any given point and that the number of staff increases or decreases with the number of students in the hall. While in the hall students can watch movies, play games, use the provided lap tops, or participate in the evening activities. Snacks are provided by Admissions on a nightly basis. In some situations it may become necessary to escort students to and from the common room and the building.
Program Schedule
The following is a tentative weekly schedule for the 2009 SCAD Summer Seminars program. Please note that some of this information may change based on the needs of your staff, residents and program. * This is an outline for the summer schedule, to be used as a reference tool.
Sunday:
• Prior to check-in (usually during Saturday morning check-outs) pull keys for student rooms, label key envelopes with student information, print off SSA welcome letters, and alphabetize all materials; SSAs must create and hang themed door decs on each student room.
• Throughout the day: Provide SSAs with bus pick-up schedules (one SSA rides each bus)
• 12:00 p.m.: All SSAs must be present at Dyson House to prepare for new arrivals.
• 12:00 p.m. - 2:00 p.m.: SSAs check each room to make sure they are clean and that there are no damages
o Any issues are reported to Interns, who contact the maintenance staff
• 3:00 p.m.: Prepare Dyson Lobby for registration/check-in (the first week Admissions will set it up; following weeks residence life staff will be responsible for set-up)
• 4:00 p.m.-5:00 p.m.: Registration/Check-in
o Interns supervise the whole process, work with Admissions to troubleshoot issues, address parent concerns, etc.
• 5:00 p.m.: SSAs hold floor meetings to discuss rules and regulations, icebreakers, etc.
• 7:00 p.m.: Everyone meets at designated location - discuss policies and weekly programs
o Interns available to answer questions/run meeting
• Until 11:00 p.m.: One intern and SSAs supervise evening activities
• SSA Duty: The two SSAs on duty will hang rosters at 10:30 p.m., make a round at 11:30 p.m. to pick up curfew rosters and make sure students are on their wings, and make a round at 12:30 a.m. to make sure students are in their rooms with lights out.
• Before curfew, final rosters need to be created and printed for the SSA duty binder for the whole week (rosters are posted on each SSA room door at 10:30 p.m. every night)
Monday:
• 7:15 a.m.: One intern and the two SSAs who were on duty the night before meet buses; help students find the correct bus line according to their class schedules; if a student misses the bus, call Transportation to make arrangements to transport the student to class. One SSA checks for stragglers.
• 10:30 a.m.: The two SSAs who were on duty the night before meet buses; direct students toward lunch at Café SCAD; remind students of afternoon programming.
• 11:30 a.m. - 1:15 p.m.: Afternoon programming arranged by SSA staff (Summer 2008 they had a trip to Broughton Street planned for this day every week).
• 1:15 p.m.- 1:45 p.m.: One SSA meet buses and one SSA checks for stragglers.
• 2:00 p.m.: Professional All-Staff meeting for Residence Life and Housing Department (in O-House ballroom).
• Before 4:30 p.m.: Post list of SSAs and corresponding tour groups in Dyson Lobby and Café SCAD doors to remind students of when they will be departing for their tours.
• 4:30 p.m.: One intern and all SSAs meet buses in Dyson parking lot to direct students to dinner and remind students of evening activities.
• 5:00 p.m.-7:00 p.m.: Dinner in Café SCAD.
• 7:30 p.m.: Group 1 leaves from Café SCAD for ghost tours (Group 2 in Dyson Lobby).
• 8:45 p.m.: Group 2 leaves from Dyson Lobby for ghost tours (Group 1 in Dyson Lobby)
o Preferably aAn intern (or other professional staff member) will participate in each ghost tour to ensure safety.
o In case of rain/bad weather contact Ghost Talk Ghost Walk to determine options.
• Until 11pm: one intern and SSAs supervise evening activities.
• SSA Duty: The two SSAs on duty will hang rosters at 10:30 p.m., make a round at 11:30 p.m. to pick up curfew rosters and make sure students are on their wings, and make a round at 12:30 a.m. to make sure students are in their rooms with lights out.
Tuesday:
• 7:15 a.m.: One intern and the two SSAs and intern who were on duty the night before meet busses and one SSA checks for stragglers.
• 10:30 a.m.: One professional staff member and two SSAs who were on duty the night before SSAs meet buses; direct students to lunch at Café SCAD and remind them of afternoon programming.
• 11:30 a.m.: Afternoon programming arranged by SSA staff
• 1:15 p.m.- 1:45 p.m.: One SSA meet buses and one SSA checks for stragglers.
• (Summer 2008 they had a Clue type murder mystery planned for this day every week where the students gathered clues from different staff members to figure out who murdered the victim…the clues were typed out ahead of time by the SSAs).
o In the afternoon interns make arrangements to set-up Student Center for movie night; SSAs may need to set up AV equipment beforehand (the large projector screen worked much better than the four TV system that is in the Student Center).
• 4:30 p.m.: One intern and the two SSAs who will be on duty that night meet buses; direct students to dinner in Café SCAD and remind them of evening programming.
• 6:45 p.m.: Meet in lobby to walkgo to Student Center after SSAs have done a head count.
• 7:00 p.m.: Movie begins.
o Assign a staff member to sit outside the glass doors to keep students from wandering out; direct students to use bathroom on second floor
o Get an accurate student head count before departing from Student Center.
• Until 11:00 p.m. (after movie): one intern and SSAs supervise evening activities.
• SSA Duty: The two SSAs on duty will hang rosters at 10:30 p.m., make a round at 11:30 p.m. to pick up curfew rosters and make sure students are on their wings, and make a round at 12:30 a.m. to make sure students are in their rooms with lights out.
Wednesday:
• 7:15 a.m.: One One intern and the two SSAs who were on duty the night beforeSSA meeets buses and one SSA checks for stragglers.
• 10:30 a.m.: The two SSAs who were on duty the night beforeSSA meeet buses; direct students to lunch at Café SCAD and remind them of afternoon programming.
• 11:30 a.m. - 1:15 p.m.: Afternoon programming arranged by SSA staff
• 1:15 p.m.- 1:45 p.m.: One SSA meet buses and one SSA checks for stragglers.
• 4:30 p.m.: SSAs meet buses; direct students to dinner in Café SCAD and remind them of evening programming.
• (Summer 2008, the students had SCAD 411, portfolio reviews, and a group picture planned for this day every week).
• 4:30 p.m.: One intern and the two SSAs who will be on duty that night meet buses; remind students to prepare for trip to beach.
• 5:15 p.m.: One staff member should drive to the pier on Tybee before students arrive to make sure catering and lifeguard staff are arranged and ready to go
• 5:15 p.m.: Load buses to ride to Tybee Island; at least one SSA must be on each bus (two SSAs on the bigger buses).
o Don’t forget beach toys!
o Students must stay on pier until lifeguard explains the rules.
• 8:20 p.m.: Students congregate on pier for head count.
• 8:30 p.m.: Load buses; return to Dyson; one SSA must be on each bus (two on the bigger buses).
• Until 11:00 p.m.: One intern and SSAs supervise evening activities.
• SSA Duty: The two SSAs on duty will hang rosters at 10:30 p.m., make a round at 11:30 p.m. to pick up curfew rosters and make sure students are on their wings, and make a round at 12:30 a.m. to make sure students are in their rooms with lights out.
Thursday:
• 7:15 a.m.: One SSA meets buses and one SSA checks for stragglers.
• 10:30 a.m.: SSA meet buses; direct students to lunch at Café SCAD and remind them of afternoon programming.
• 11:30 a.m. - 1:15 p.m.: Afternoon programming arranged by SSA staff
• 1:15 p.m.- 1:45 p.m.: One SSA meet buses and one SSA checks for stragglers.
• 4:30 p.m.: SSAs meet buses; direct students to dinner in Café SCAD and remind them of evening programming.
• 7:15 a.m.: One intern and the two SSAs who were on duty the night before meet buses.
• 10:30 a.m.: The two SSAs who were on duty the night before meet buses; direct students to lunch at Café SCAD and remind them of afternoon programming.
• 11:30 a.m. - 1:15 p.m.: Afternoon programming arranged by SSA staff (Summer 2008 they had a “SCADvenger” hunt planned for this day every week).
• Afternoon: Interns work on any preparations for “field night” (SSAs and interns develop game plan for field night during training week…Summer 2008 we did skits that each floor planned and performed each week. There was a different topic that each SSA picked out of a hat…for example one week was reality TV shows and each SSA picked a different reality TV show out of a hat for their floor to create a skit off of).
• 4:30 p.m.: One intern and the two SSAs who will be on duty that night meet the buses; direct students to dinner at Café SCAD; remind students of evening activities.
• 7:30 p.m.: Meet in venue for field nightPool Party.
• Until 11:00 p.m.: One intern and SSAs supervise evening activities.
• SSA Duty: The two SSAs on duty will hang rosters at 10:30 p.m., make a round at 11:30 p.m. to pick up curfew rosters and make sure students are on their wings, and make a round at 12:30 a.m. to make sure students are in their rooms with lights out.
Friday:
• 7:15 a.m.: One SSA meets buses and one SSA checks for stragglers.
• 10:30 a.m.: SSA meet buses; direct students to lunch at Café SCAD and remind them of afternoon programming.
• 11:30 a.m. - 1:15 p.m.: Afternoon programming arranged by SSA staff
• 1:15 p.m.- 1:45 p.m.: One SSA meet buses and one SSA checks for stragglers.
• 4:30 p.m.: SSAs meet buses; direct students to dinner in Café SCAD and remind them of evening programming.
• 7:15 a.m.: One intern and the two SSAs who were on duty the night before meet the buses.
• 10:30 a.m.: One staff member and the two SSAs who were on duty the night before meet buses; direct students to lunch at Café SCAD and remind them of afternoon programming.
• 11:30 a.m. - 1:15 p.m.: Afternoon programming arranged by SSA staff (summer 2008 they had a trip to River Street planned for this day every week).
• 4:30 p.m.: One intern and the two SSAs who will be on duty that night meet the buses; direct students to dinner in Café SCAD; remind students of evening activities.
• 6:45 p.m.: First buses leave for Art Exhibition.
o Parents will be arriving for this event and many students will be checking out after the exhibition
• 7:30 p.m. (approx.): At least one staff member needs to be stationed in the office to handle check-outs (collect room keys and IDs, mark them off of a roster list).
• 8:00 p.m.: SSAs are responsible for setting up ballroom for dance
• 9:00 p.m.: Dance begins.
o One intern supervises dance
• SSA Duty: The two SSAs on duty will hang rosters at 10:30 p.m., make a round at 11:30 p.m. to pick up curfew rosters and make sure students are on their wings, and make a round at 12:30 a.m. to make sure students are in their rooms with lights out.
o This night tends to get a little crazy. Students are wound up and prone to mischief. SSAs on duty should be aware of possible issues such as opposite genders on floors, alcohol, etc.
Saturday:
• Bus shuttles run according to when students have flights leaving. The group responsible for shuttles for check in and check out will be responsible to see that every student is accompanied to his or her travel accommodations.;
these schedules should be provided to the group of SSAs responsible for shuttle runs a couple days prior to today.
• 6:00 a.m. - 10:00 a.m.: Office opens for check-outs.
o One intern must be present for check-out time.
o Collect all keys from students (they must be moved out of their rooms by 10:00 a.m. even if their flights depart later).
o Label key envelopes (it’s helpful to have the labels ready ahead of time) with information for the next session for check-in the next afternoon (put in alphabetical order after they have been re-labeled).
o Print out welcome letters from for your new residentsSSAs (alphabetize).
o Make a list of any missing/lost keys from the session so a work order can be placed. Give this information to your supervising intern.
o Have SSAs tTake down old door decorations and replace them with new ones for the next session.
o When all students have checked out, have SSAs check each room for issues of cleanliness and maintenance; and report any issues to your intern supervisor. call maintenance/security to take care of issues.
SCAD Summer Seminars: Intern-to-Intern Tips
• All four interns will be living in one section of Dyson. The two interns for Summer Seminars should divide the students in half.
• There are two SSAs assigned to be on duty each night of the week except Saturdays (because there are no students here on that day). A schedule should be developed before SSA training of who is on duty which night(s) for each week of the program (we used month long calendars in Publisher so we could give the SSAs the duty schedule for the entire program). Preferably have the SSAs working with different SSAs on duty every week so they have the opportunity to work with different people.
• Program all SSA phone numbers and other important contacts into work cell phone ASAP; important phone numbers can be found in the “Contact Information” section of the manual.
• Samples of all necessary forms for the program can be found in the “Forms” section of the manual.
• SSAs should meet with their students on their floors 10 minutes prior to evening programs and get a full head count before bringing their group to the lobby for departure.
• Remind SSAs to inform students to empty dehumidifiers regularly and report any malfunctions.
• Students often become stir crazy being confined to Dyson; if possible, make afternoon programming an optional opportunity to explore Savannah while being supervised by SSAs (Broughton Street, River Street, Forsyth Park, etc.).
• Creating a theme for the camp is recommended for cohesiveness; if possible, incorporate theme into door decorations, field night, and other programming activities (decided by the staff during SSA training).
• Preparation for group activities (e.g. field night) can be completed during anytime spent in the lobby/downtime (this can be a good method of community building among a floor).
• Provide SSAs with bus shuttle schedules at least a couple days in advance so they can be ready for their assignments.
• For check in days SSAs will be broken into three groups; one group will be responsible for manning check-in tables in the lobby, one group will be riding the bus shuttles and one group will be roaming the residence hall floors answering questions and troubleshooting.
• For all other purposes, SSAs are split into two groups that take turns with tasks such as afternoon programming and lobby supervision/duty.
• Interns are responsible for assigning group duties; group assignments should be documented and provided at weekly staff meetings.
• During training staff needs to set a time for a weekly meeting to discuss strengths and weaknesses of the program and assign weekly duties.
• There are suggestions for afternoon activities of what has been done summer 2008, but towards the end of the program we found it to be better to split up the SSAs to go to different activities/places and allow the students to choose which SSA to go with (i.e. one SSA would take a group to River Street while another SSA would take a group to Forsyth Park to play basketball, etc.)
• We found it very helpful to split up which Intern was the main contact for either group 1 or 2 of the SSAs for the questions/concerns that came up between the hours of 8:00 a.m.-11:00 p.m. This is how we assigned which SSAs contacted either an Intern or the RD:
o Monday – Friday, 8:30 a.m. - 1:30 p.m.: SSAs contact the RD with any questions.
o Monday – Friday, 1:30 p.m. - 5:30 p.m.: SSAs contact Intern in office.
o Monday-Friday, 5:30 p.m. - 11:00 p.m.: SSAs contact the Intern on Duty.
o If the SSA cannot get in contact with the Intern, they must call the RD on Duty.
Feedback from SSAs after training:
Successes:
• Camaraderie/spirit among staff
• Efficiency - brief training
• Behind closed doors
• Hands on prep
• Training together
• Fabulous interns
• Yay! Leadership training!
Challenges:
• Revise training schedule (start later, fuller days)
• More team builders
• Materials provided ahead of time
• More detailed job descriptions
• More prep time for behind closed doors
• Staff development activities (more)
Important Contact Information
• SCAD: Savannah Switchboard 912.525.5000
• SCAD: Savannah Admissions 912.525.5100
• On Call Manager 912.308.5440
• Residence Director on Duty 912.398.0557
• SCAD Security 912.525.4500
• Café SCAD 912.525.7270
• J.O.’s 912.234.7004
• Residence Life & Housing 912.525.7000
• Counseling & Disability Services 912.525.6971
• Club SCAD 912.525.6001
• Registrar 912.525.6136
• SCAD Student Health Center 912.231.9956
• Jen Library 912.525.4700
• English as a Second Language 912.525.7141
• Ex LIbris Bookstore 912.525.7550
• Package Center 912.525.7296
• SCAD Card (Turner Express) 912.525.8406
• SCAD Card (York Hall) 912.525.6153
• Memorial Student Health Clinic 912.231.9956
• Help Desk 912.525.4567
• Judicial Affairs 912.525.6244
Rising Star Critical Incident
|SCAD Mission, Vision and Values |
|SCAD Mission |Prepare talented students for professional careers |
| |Emphasize learning |
| |Individual attention |
| |Positively oriented university environment |
|SCAD Vision |Defining art and design education |
| |Employing innovation |
| |Providing superior education through talented and dedicated faculty and staff |
| |Leading-edge technology |
| |Advanced learning resources |
| |Comprehensive support services |
|SCAD Values |Being a student-centered institution |
| |Providing an exceptional education and life-changing experience for students |
| |Demonstrating quality and excellence in every aspect of operations |
| |Sustaining a respectful and honest college environment |
| |Growing while continually improving |
| |Being innovative and results-oriented |
| |Promoting a cooperative team spirit and a positive can do attitude |
| |Going the “extra mile” |
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met in regards to SCAD, city, state or federal law violations, the On Call Manager (OCM) will follow the established guidelines listed below.
Expectations: All staff will act in a manner that supports the college, division and department’s mission and values. Staff will respond in a timely and effective manner to address Rising Star participant(s) behavior, while acknowledging the sensitive and difficult nature of conversations with participants and their families. In all situations, staff will collect appropriate information, provide support to those impacted and ensure a high level of efficient and effective communication to all college administrators, participants and family, as necessary
Policy or Law Violation Likely Resulting in Dismissal from Program:
3. The buying, selling, distribution, possession or use of any illegal or prohibited substance, including but not limited to alcohol, drugs or weapons. Providing assistance to other participants in order to accomplish any of the aforementioned may also result in dismissal from the program.
4. Violation of any city, federal, state or SCAD law or policy including but not limited to assault, driving under the influence, false identification, harassment, trespassing and theft.
Upon Receiving Notification of a Possible Violation of Policy or Law:
9. Ask the Residence Director (RD) and ACUHO-I intern of the program to conduct an initial investigation of the alleged behavior and incident.
10. For behavior and incidents that would traditionally be considered housing license agreement violations, an incident report should be filed with the RD and the Director of Student Conduct will schedule a follow up meeting with the student(s) to discuss his/her/their behavior and the impact further violations may have on his/her/their participation in the program.
11. For behavior and incidents that are violations of the SCAD Code of Student Conduct or city, federal or state laws, an incident report should be filed and an immediate meeting should be called for the On Call Manager to talk with the student. Pending the time of notification, the meeting may be held via phone, but should be in person whenever possible. A meeting by phone must have the RD of the program present with the student. If the meeting is postponed to the next business day, the meeting should be scheduled for 11 AM in the hall office where the program is housed.
12. Prior to the meeting with the student, the OCM or RD should contact Debbie Bradley in Admission, regardless of the time of the incident. All information available should be discussed at that time and the possible outcomes based on additional information that may further become available.
13. The OCM should decide, in consultation with the RD and/or ACUHO-I intern, if an actual violation occurred. If yes, the OCM must determine if the violation should result in dismissal.
14. Debbie Bradley will coordinate the dissemination of information to other Admission staff and confirm if a decision of dismissal will be supported.
15. If a decision of dismissal is reached, the OCM should contact the Dean of Students and/or Associate Dean of Students, based on availability to confirm the decision and provide student information.
16. The OCM will communicate the decision of dismissal to the student.
When Contacting Parents for Dismissal of Participant:
8. The OCM will ask the student to contact his/her parent and/or guardian and explain the situation while he/she is in the room with the student.
9. The OCM will let the student know he/she will speak to the student’s parent and/or guardian after the student has finished speaking with them.
10. The OCM will ask the student to coordinate a departure time no later than 24 hours after the call, if not sooner. Explain once the student is dismissed, he/she can no longer stay on campus. At the discretion of the OCM and RD of the program, the student may be allowed to participate in remaining program activities (if it is believed to be in the best interest of the student and will not hinder other participants’ experiences). The parent and/or guardian is expected to make travel arrangements for their student, not the college.
11. The OCM will speak with the parent and/or guardian to confirm what the student said and add additional information that the OCM feels is important for the parent and/or guardian to know.
12. The OCM will emphasize the decision is made after consultation with other college administrators and has been a standard practice since the inception of the program. In addition, the OCM will let the student and parent and/or guardian know the decision does not prevent the student from applying and attending SCAD in the future is not part of a permanent conduct record and the decision may not be appealed.
13. Questions regarding refunds, anticipated college credit or program details should be directed to Debbie Bradley in Admission. In general, students dismissed from the program receive no refund of monies paid or college credit.
14. SCAD Transportation will bring the student to the airport, train or bus station. The RD of the program should coordinate with Transportation for pick up and transport. The RD or ACHUHO-I intern of the program must accompany the student if SCAD Transportation is utilized to ensure the student reaches his/her destination.
Following Dismissal:
7. The RD and ACUHO-I intern for the program should coordinate a check out time with the student.
8. The RD and ACUHO-I intern for the program should notify appropriate student staff members that the student will no longer be participating in the program to update expected program attendance, be aware of possible participant concerns and to assist in accounting for the dismissed student’s actions and whereabouts until the student checks out.
9. The RD and ACUHO-I intern for the program should be present with the student staff member for the checkout in order to address any parent and/or guardian questions or concerns. Staff should avoid discussing the situation further at the check out.
Other Factors to Consider:
5. Determine the emotional well-being of the student and other participants. Err on the side of involving Counseling and Student Support Services staff if anyone feels the student may react uncontrollably or need additional support to process the decision. Keep in mind other participants may react negatively to the decision or be impacted in a way that they may also seek or should be encouraged counseling assistance.
6. Ensure, as OCM, you have all of the facts regarding the behavior and incident and include the RD of the program in the meeting with you.
7. Determine as quickly as possible the appropriate decision, considering all facts. For incidents that occur or are disclosed at night, it may be appropriate to make the decision at that moment or delay a meeting and decision to the following morning.
8. A final decision, timeline and notification are left at the discretion of the OCM.
Employee Identification/SCAD Card
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met within the residence hall community, the residence life staff will follow the established duty procedures.
Expectations: Rising Star Assistants will remain available and visible within the residence hall; including the common room, floors, and other community locations Rising Star participants utilize within the residence hall.
SCAD Card Overview: The SCAD Card is a multifunctional identification card with a magnetic strip encoded like a credit or ATM card. For the busy SCAD student, faculty or staff member, nothing is more convenient than the SCAD Card! Not only is SCAD Card your ID, but it also may be used as a debit card at college facilities and with retailers who participate in the SCAD Card program.
This identification card is your SCAD Card. Use it to access card-secure college buildings (including residence halls), attend college-sponsored events, use your meal plan, and check out books from the library. Faculty and staff are issued cards when they begin employment with the college.
How to Use your SCAD Card: Using SCAD Card is easy! Once you have your SCAD Card, take it with you everywhere. To use, simply swipe SCAD Card through the card reader or scanner at any location that accepts it. Your balance is displayed or printed after each transaction.
Other Important SCAD CARD Information:
• The card may be used to purchase soda, snacks and laundry service at most residence halls. It can also be used at designated local retail establishments.
• Protect your card as you would any credit card. Keep out of extremely hot temperatures and away from magnetic fields.
• Do not punch holes in your card for any reason.
• Cash withdrawals are not permitted.
Where At SCAD Is The SCAD Card Accepted?
• Jen Library (to check out library books), 201 E. Broughton St.
• Oglethorpe and Weston snack bars and dining halls, 201 W. Oglethorpe Ave., and 231 W. Boundary St.
• Snack, laundry and vending machines in most residence halls
• Ex Libris, 228 Martin Luther King Jr. Blvd.
• SCAD Travel, 115 E. York St.
• Gryphon Tea Room, 337 Bull St.
Other Important SCAD CARD Information:
• The card may be used to purchase soda, snacks and laundry service at most residence halls. It can also be used at designated local retail establishments.
• Protect your card as you would any credit card. Keep out of extremely hot temperatures and away from magnetic fields.
• Do not punch holes in your card for any reason.
• Cash withdrawals are not permitted.
Where is the SCAD Card Accepted On-Campus?
|Bobbie's Diner (restaurant) |PhotoSCAD™ (photography shop) |
|1402 Habersham St. |101 Martin Luther King Jr. Blvd., Bergen Hall |
|912.525.6640 |912.525.5490 |
|Byte Café (restaurant) |Postal Services |
|3515 Montgomery St. |22 E. Lathrop Ave. |
|912.525.8580 |912.525.5098 |
|Café SCAD (dining hall) |ShopSCAD |
|231 W. Boundary St. |340 Bull St. |
|912.525.7270 |912.525.5180 |
|Ex Libris (bookstore) |Streamliner Diner (restaurant) |
|228 Martin Luther King Jr. Blvd. |120 W. Henry St. |
|912.525.7550 |912.525.6671 |
|Gryphon Tea Room (restaurant) |Turner House Express (convenience store) |
|337 Bull St. |302 W. Boundary St. |
|912.525.5880 |912.525.8410 or 912.525.8401 |
|J.O.'s (dining hall) |Weston House (dining hall and snack bar) |
|201 W. Oglethorpe Ave. |231 W. Boundary St. |
|912.525.7004 |912.525.7250 |
|Oglethorpe House (dining hall and snack bar) | |
|201 W. Oglethorpe Ave. | |
|912.525.7000 | |
Where is the SCAD Card Accepted Off-campus?
|Akins and Bob Motors (auto repair) |Memorial Health (health care) |
|2309 Skidaway Road |300 Bull St. |
|912.234.1314 |912.231.9956 |
| | |
| | |
| | |
|B&D Burgers |Juarez (restaurant) |
|13 E. Broughton St. |420 E. Broughton St. |
|912.231.0986 |912.236.0530 |
|Back in the Day Bakery |Metro Coffee House (coffee house) |
|2403 Bull St. |402 Martin Luther King Jr. Blvd. |
|912.495.9292 |912.232.9545 |
|Blimpie's Sub Shop |Mr. Pizza (restaurant) |
|118 Bull St. |214 W. Boundary St. |
|912.234.5820 |912.233.9980 |
|Brown's Chevron Food Mart |Murphy's Law (restaurant) |
|147 Martin Luther King Jr. Blvd. |409 W. Congress St. |
|912.232.2400 |912.443.0855 |
|Bull Street Station (art supplies) |Options for Hair, Skin and Nails |
|151 Bull St. |310 Drayton St. |
|912.236.4344 |912.236.2611 |
|Café Gelatohhh! (ice cream) |Parker's Market |
|202 W. St. Julian St. |222 Drayton St. |
|912.234.2344 |912.233.1000 |
|Carlito's Mexican Grill |Parker's Market |
|119 Martin Luther King Jr. Blvd. |325 Martin Luther King Jr. Blvd. |
|912.232.2525 |912.233.1000 |
|Creative Approach |Primary Art Supply |
|306 Jefferson St. |14 E. Broughton St. |
|912.233.8300 |912.233.7624 |
|CVS Pharmacy |Quizno's (restaurant) |
|119 Bull St. |131 E. Broughton St. |
|912.238.1494 |912.236.8222 |
|Domino's Pizza (pizza delivery) |Sassy Nails (nail salon) |
|4602 Augusta Road, Garden City |23 W. Broughton St. |
|912.964.1455 |912.238.1120 |
|Domino's Pizza (pizza delivery) |Shiv's Convenience Store |
|1900 E. Victory Dr. |44 Abercorn St. |
|912.651.6001 |912.495.0031 |
|Dr. Carol Williams Brown (optometrist) |Smooth (deli) |
|1320 Abercorn St. |143 Bull St. |
|912.236.4898 |912.231.8100 |
|Dr. J. W. Jamerson, D.D.S. (dentist) |Smoothie King (smoothies) |
|315 E. Henry St. |103 W. Broughton St. |
|912.232.6171 |912.232.2070 |
|Express Café & Bakery Inc. |State Street Café (restaurant) |
|39 Barnard St. |16 W. State St. |
|912.233.4683 |912.238.9977 |
|Fat Pat's (pizza) |Tanner's Taste of Chicago (restaurant) |
|18 E. State St. |21 E. Broughton St. |
|912.341.0200 |912.234.8111 |
|Image Is Everything (print shop) |Tony Roma's (restaurant) |
|223 Martin Luther King Jr. Blvd. |7 E. Bay St. |
|912.495.9222 |912.341.7427 |
|James Gunn Clothing |Vixen (salon) |
|112 W. Broughton St. |4401 Habersham St. |
|912.790.7500 |912.351.0600 |
|Jittery Joe's (Located in Ex Libris bookstore) |Wild Wings Café (restaurant) |
|228 Martin Luther King Jr. Blvd. |27 Barnard St. |
|912.525.7550 |912.790.9465 |
|Islands Bikes & Boards Inc. | |
|14 W. State St. | |
|912.236.8808 | |
How Do I Monitor my SCAD Card Transactions?
Visit the online SCAD Card Office at:
Safety in Savannah
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met, the Rising Star Intern will follow the established guidelines listed below when educating Rising Star Assistants and program participants about safety in Savannah.
Expectations: Rising Star Intern will inform Rising Star Assistants and participants of safe and typical ways to travel when commuting within Savannah.
Tips on Being Safe in Savannah:
• Be aware of surroundings. Take steps to be safer. Don’t walk in neighborhoods unknown or unfamiliar neighborhoods.
• Provide good examples of where Rising Star participants should avoid when traveling in the day or night. These areas might include:
o The squares
o Vacant lots/warehouses
o Dimly lit areas
o Alleys and access lanes
• Promote Rising Star Assistants and participants to travel in groups.
• Do no befriend random people throughout the city
• Do not leave valuable items or loose change in vehicles.
• Never leave a vehicle running when vehicle is unattended.
• Lock bike with chain and lock, register bike with SCAD Security.
• Encourage Rising Star participants to use SCAD shuttles when traveling to remote buildings or traveling at night, going to class/seminars
• Always carry your SCAD ID.
Crime Statistics in Savannah:
• Every year in Chatham County, there approximately 914 assaults and 9024 thefts are reported.
• There were 895 robberies and 2,631 burglaries reported last year.
• Savannah’s crime index is twice the national average.
• In Savannah, a motor vehicle is stolen every 5.69 hours
• Every 9.6 hours someone in Chatham County is the victim of aggravated assault
• Every 45 minutes someone is the victim of a theft, robbery or burglary.
General Information:
• The crime statistics in Savannah is used as a scare tactic. It will help Rising Star participants understand the realities of living in an urban environment and prepare participants to be cautious.
About SCAD College Security:
• They observe and report situations, but can’t interfere
• They check SCAD ID’s as people enter SCAD buildings.
• If you forget your ID they will ask you to sign in on a register.
• If you see any suspicious activity, report them to a person in position of authority. Security will report any incident to the RD
• If you can’t locate a Rising Star Assistant, RD, or Intern report situations to security.
Community Development & Programming
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met within the residence hall community and outside the classroom, the residence life staff will provide engaging programs while facilitating community development with Rising Star participants to ensure a healthy and positive residential community and holistic pre-college experience.
Expectations: The Rising Star Intern is responsible for overseeing the complete coordination of events, serve as a chaperone or professional staff in charge at events, and promote community development throughout the Rising Star program.
Budget and Funding: The funding for the majority of the programs/events is provided by the resident director overseeing the Rising Star program. He/she receives a petty cash budget from which the Rising Star Assistant receives funding for their nightly programs. After the program, the Rising Star Assistant coordinating the event is responsible for returning all change and receipts to the Resident Director.
Common Room: The common room is a predetermined space that participants use in their free time. It is not unusual for the participants to bring homework and/or games to the common room. Participants are not permitted in the common room without a staff member present.
Location: The primary location for most of the programs/events is the common room. Certain events, such as SCAD 411, are held in other locations designated by the college. The time and location of these special events will be predetermined.
Program Descriptions and Suggestions:
• Move-in Target Shopping Trip: Rising Star Assistants accompany Rising Star participants and parents to Target to purchase items needed for residence hall room. Throughout the five-week program several students expressed interested in shopping at Target, it would be beneficial to set-up at least two more Target shopping trips.
•
• Movie Nights: Rising Star Assistants hosted movie nights on Tuesday evenings. Typically two movies were watched by Rising Star Participants. Into the second week of the program Rising Star Assistants would alternate one movie inside the common room and a second outside in the courtyard.
•
• Savannah Walking Ghost Tour: Rising Star participants attended a walking ghost tour of throughout the city of Savannah. Participants used this time to become acquainted with the city and begin to learn about this history behind the city.
•
• Mafia/Board Game Night: Mafia, the group role-playing card game and board games were played one evening. The event was successful at the beginning of the five-weeks as it allowed students to begin to open up and learn about each other in an entertaining way less intentional as ice breakers or team builders. As a note, the Rising Star participants usually play board games all the time. Making board games readily available everyday might be beneficial to the Rising Star participants.
•
• Purple Dance Party: The Purple Dance party originated as the Rising Star participants continuously joked about making purple (males on the female side of the building and females on the male side of the building) on the way back from a beach trip. On the bus from the beach the students asked to have a dance party and everyone would wear purple to represent. Almost everyone attended the dance party. With this year’s Rising Star participants, dance parties were successful if spontaneous.
•
• Introduction to Video Screening: The Introduction to Video Screening is an opportunity for students in the film class to share their work all program participants. Every video produced during the program is watched and critiqued by Rising Star Participants. The professor of the film class facilitates discussion throughout the critique of the videos.
•
• Bee Line Tour: The Bee Line Tour is a special admissions tour for the Rising Star Students occurring twice during the program. All Rising Star participants are required to attend one of the Bee Line Tours. On the Bee Line Tour, Rising Star participants will tour SCAD buildings throughout Savannah.
•
• SCAD 411: Savannah College of Art and Design informational sessions and portfolio reviews in conjunction with Summer Seminars. Rising Star participants will need to compete with Summer Seminar participants to gain portfolio review time. Rising Star participants should arrive early to make portfolio review appointments.
•
• Kayaking Trip: Kayaking to Little Tybee Island, one of Georgia's beautiful uninhabited islands and observe wildlife such as dolphins, otter, osprey, and a variety of wading and migratory birds. Due to the large number of Rising Star participants it was necessary to split the groups into two.
•
• Dolphin Tour: A trip with Captain Mike’s Dolphin Tours gave a scenic view of Cockspur lighthouse, historic Fort Pulaski, and the Tybee lighthouse. The tour proceeded out into the ocean until sighting dolphins. The tour lasts between an hour and an hour and a half. For those Rising Star participants interested in good sunset pictures and an opportunity to take scenic photos of Tybee Island, this is a great opportunity.
•
• Hilton Head Beach/Coligny Plaza Trip: As a Friday day trip, the Hilton Head Beach/Coligny Plaza trip was an opportunity for Rising Star participants to explore another beach or shop around Coligny Plaza. After participating in this trip, Rising Star participants noted an opportunity to visit outlet malls would be beneficial, Coligny Plaza lacks the shopping scene the Rising Star participants wanted.
•
• Rising Star Prom: Celebrating the end of the five-weeks occurred at the Rising Star Prom. The prom highlighted great music from the 1970’s – 2000’s. The courtyard of Turner House was used for an outdoor prom with various lighting around the trees and plants.
• Rising Star’s Got Talent: The program’s take on a talent show allowed students to perform in acts every Thursday evening. Each week included elimination of talents with the best talents moving forward. At the end, the best talent received a gift-card. For this event, three judges are needed. Inviting professors or other individuals from outside the residence hall is beneficial.
•
• Tybee Beach Trips: The beach trip is an opportunity for Rising Star participants to relax, hit the water, and explore Tybee Island. Typically a bus will drop the participants and staff off at the beach and return at an established time to bring people back to Savannah. A total of three Tybee Island beach trips occurred. Two beach trips were short trips, one was all day. Rising Star participants often requested for more opportunities to go to the beach for longer periods of time.
•
• Movie/Mall Trips: Movie/Mall trips are an opportunity for students to shop in the Savannah Mall or see a movie at two nearby movie theaters. Often Saturday trips, Rising Star Participants manage to shop and see a movie in the total time allotted for the entire trip.
•
• Rising Star’s Sidewalk Arts Festival: Creating an opportunity to participate in a mini-version of SCAD tradition, the Sidewalk Arts Festival. The Rising Star event features a chalk drawing completion on the Turner House Bridge. Rising Star participants capture their SCAD experience and are judged on their ability to relate their work with all five weeks spent at SCAD.
•
• 4th of July Pool Party: A simple pool party at the Turner Annex pool. Catering provided food for a cookout while Rising Star participants spent hours in the pool.
Past Rising Star Assistant Coordinated Programming:
|T.V. Night |Giant Twister |
|Life Size Clue and/or Life |Mafia |
|Disco Fever Dance |Harry Potter Night |
|Purple Party |Coloring Book Night |
|Movie Night |Rising Stars’ Got Talent |
|Board Game Night |Sidewalk Arts Festival |
|Karaoke Night |Bridge Building |
|Video Game Night |Ductigamia and/or Creative Expression |
|Artistic Expression |Capture the flag |
|Murder Mystery |Savannah/SCAD Walking Tour |
|Artistic Expression | |
Staff Attendance and Participation: While staff is strongly encouraged to participate in every activity, it is not required for them to attend. The Rising Star Assistants on duty and the Rising Star Assistant assigned to coordinate the event must be at the activity. Special trips or events might require mandatory staff attendance and participation.
Helpful Hints
• I found it really important to get to know each and every Rising Star participant as much as possible. With the entire staff taking an interest in each student we were able to establish a level of respect quickly.
• Work with the security staff as much as possible and get to know them. They can be a great asset when working with high school students.
• Attend as many community development/programming activities as possible; this is essential in building rapport with the students.
• Work with Resident Director to establish a level of shared responsibilities that work for both of you.
• Depending on the placement of the program, take time to get to know the staff in the Residence Life and Housing office.
• Have fun with the high school students and student staff.
• Be prepared to take your think outside the box with everything you might have learned in your graduate program.
• Learn about the program participants’’ homework and projects. This helps the students realize you are interested in their success and you might learn something you did not know.
• Find time to take off and do your own thing and plan in advance to guarantee you get time off.
Appendix A: Rising Star Assistant Training Manual
Employment Expectations 28
Customer Service and the SCAD Experience 32
Crisis and Emergency Procedures 33
When to Call the Residence Director 36
Community Development & Programming 38
First Floor Meeting 42
Final Floor Meeting 44
Employment Expectations
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met, Rising Star Assistants will perform job duties in a manner that supports the college, division and department’s mission and values.
Academics:
You are allowed to take one class during the summer quarter. This class must occur at the same time as those classes taken by Rising Star participants.
Manage your academic requirements in an organized and timely manner.
Maintain open communication with your Residence Director (RD) and Intern regarding any academic concerns, or conflicts between your job and your academic expectations.
Ethics and Integrity:
The role of Summer Program Staff requires many levels of trust. Your RD must trust you. Your Intern must trust you. Your residents must trust you. Violating that trust impedes your ability to do your job effectively and to maintain the relationships you have developed.
You are expected to maintain your integrity when working with staff and students. You are also expected to make appropriate decisions as if everyone would know about your choice.
Staff Development:
Attend and actively participate in all pre-service and in-service training sessions, staff meetings and individual one-on-one conferences.
Be on time to all meetings and staff events.
Be prepared to participate in Admissions programming as deemed necessary for the summer program with which you are working.
Bring paper and something to write with to every staff meeting.
Know, articulate, and adhere to all Federal, State and College policies and procedures.
Be aware of the resources available to students.
Assure continuity in keeping records and reports about major activities of your area for the benefit of both present and future staff.
Maintain direct communication with your RD and Intern by following up on concerns and problems, providing the RD and Intern with feedback, completely informing the RD and Intern of the environment of your hall, establishing solid lines of communication, and serving as a liaison to program participants.
Student Development:
Show concern for the welfare and development of each student and demonstrate a strong commitment to the goals of the SCAD Office of Residence Life and Housing.
Become familiar with and build rapport with each resident and encourage students to develop both personally and socially.
Attempt to recognize those Rising Star participants with social, personal, academic, health, or other concerns or needs, and assist those students by communicating concerns to your RD and Intern.
Be available in your area, especially in the evenings. Assist residents, answer questions, maintain frequent contact with all residents, and provide leadership and assistance in emergency situations. Visibility and participation in programming is the core of the Summer Program Staff position.
Foster a positive and cooperative environment in your area and assist, when necessary, in resolving conflicts.
Respond in an appropriate fashion to inappropriate behavior on your hall and on campus, as well as encourage and reinforce responsible and mature behavior, and routinely explain the rationale supporting College policies and procedures.
Be consistent with your residents; do not show favoritism toward anyone on your hall.
Conduct yourself professionally with your residents. Staff/Rising Star participant relationships beyond friendship are strictly prohibited. You will be terminated if this occurs.
Get to know the strengths and weaknesses of the Rising Star participants living in your area by observing the general relationships among residents and by recognizing those who are willing and able to accept additional responsibility.
Assist Rising Star participants in meeting their academic responsibilities by challenging them to academic excellence and intellectual curiosity in every way.
Work with the area to bring about self-responsibility for quiet hours and other College policies.
Encourage and facilitate the planning of a wide variety of programs and activities based on the needs and interests of the residents.
Plan programs based on the needs of your Rising Star participants to achieve the requirements established by Residence Life and Housing and Admissions.
Actively participate in activities and programs sponsored in your area.
Assist in the enforcement of curfew policies on a nightly basis.
Administrative:
Check your voicemail regularly.
Check your mailbox daily.
Check your email twice daily (lunch and dinner time). Any important information that requires same-day attention will be in your email box by noon each day. If something comes up that requires assistance afternoon, you will be contacted via telephone.
Participate equally in a duty schedule rotation.
Perform a minimum of two office hours per week, but more as needed by the department.
Wear staff polo to office hours and official functions as indicated by the RD and/or Intern.
Duty Nights are your responsibility. It is not up to the RD or Intern to find someone to cover a shift. (Exceptions, such as family emergencies, do exist) Communicate duty switches in an email to the RD and CC the Intern.
Serve as an open and active communication link, working cooperatively with the other members of the building staff, College Security, Maintenance and Facilities, the Office of Residence Life and Housing, and the College in general.
Distribute, collect, and assist in completing notices, reports, and forms as requested by the RD or Intern in an organized and timely manner.
Summer Programs (Rising Star and Summer Seminar) will work together as needed. Be prepared to cover additional responsibilities of the other program as needed.
Keep the RD and Intern notified of time away from the building.
The RD and/or Intern must approve your overnight stay away from the building.
Be alert to safety and security hazards, and take appropriate action to ensure the safety of the Rising Star participants and proper notification of the RD and Intern.
See that any damages and/or maintenance reports are reported according to the appropriate procedures and are submitted in a timely manner.
Conduct rounds of the building while on duty in order to ensure that maintenance concerns are addressed, as well as providing emergency assistance as needed.
Maintain confidentiality while understanding the concept of “need to know.”
Become extremely familiar with your area and the campus as a whole. Know all the logistics, such as room numbers, layout, etc., of your building.
Complete all room inventory information and turn it in to your RD in an organized and timely manner.
The office is to be kept clean and organized at all times.
Accept additional responsibilities as deemed necessary by the RD and/or Intern.
Accountability:
Staff members that fail to meet these expectations can expect to be held accountable for their actions. The consequences for not meeting expectations vary depending on the situation. These include, but are not limited to a formal meeting, formal letter, probation, and termination.
General:
Take care of yourself.
Ask for explanations of things that you don’t understand, however, know that you may not always agree.
When in doubt, consult up.
Remain flexible and adaptable in your role as a staff member.
Hold yourself and the other members of your staff accountable.
Communicate
Customer Service and the SCAD Experience
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met, Rising Star Assistants are responsible for delivering and exercising positive excellence customer service congruent with the college’s mission, vision and values. Rising Star Assistants will advise, educate, and mentor program participants in a manner congruent with the college’s mission, vision, and values.
Expectations: Rising Star Assistants are responsible for assisting with the development and education of program participants through excellence customer service including: advising, mentoring, and policy enforcement.
SCAD Mission: The Savannah College of Art and Design exists to prepare talented students for professional careers, emphasizing learning through individual attention in a positively oriented university environment.
SCAD Vision: The Savannah College of Art and Design, an institution with distinctive yet complementary locations, will be recognized as a leader in defining art and design education. By employing innovation in all areas, SCAD will provide a superior education through talented and dedicated faculty and staff, leading-edge technology, advanced learning resources and comprehensive support services.
SCAD Values:
Being a student-centered institution.
Providing an exceptional education and life-changing experience for students.
Demonstrating quality and excellence in every aspect of operations.
Sustaining a respectful and honest college environment.
Growing while continually improving.
Being innovative and results-oriented.
Promoting a cooperative team spirit and a positive "can-do" attitude.
Going the "extra mile."
Crisis and Emergency Procedures
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met, the Rising Star Assistants will follow the established guidelines listed below in all Crisis/Emergency procedures.
Expectations: Rising Star Assistants will be familiar with crisis/emergency procedures with the ability to follow appropriate procedures as established. In the event of a crisis/emergency Rising Star Assistants will remain available and visible and will assist professional staff in the time of need, safety permitted.
Fire Evacuation-General Procedures:
Anyone observing flames or excessive smoke should immediately pull the fire alarm.
Assist in the evacuation of the building and send residents to the hall meeting place
Remain calm and encourage residents to remain calm as well.
Notify the Resident Director on duty if a program Resident Director and/or Intern is not present.
Never go up into the building to help with evacuation, always descend.
Do not allow residents to re-enter the building for any reason.
Assist as needed.
Re-enter the building only after it has been declared safe by the resident director or Fire Department.
Each resident director will have a prepared evacuation plan specific to his/her residence hall. Please read and become familiar with those procedures.
Fire Evacuation- Rising Star Participant Procedures:
Immediately evacuate the building from present location when alarm is activated.
Remain calm.
Exit building immediately.
Carry a towel to prevent from being overcome by smoke.
Close doors as exiting the residence hall.
Evacuate the residence hall and proceed to the predetermined meeting
Enter residence hall only when a fire department or a college official gives approval.
Fire Evacuation-Rising Star Assistant Procedures:
Number of residence life assigned to the residence hall (Summer 2008:1 intern, 6 Rising Star Assistants).
Alarm system.
Designated location for meeting residents
Number of rooms being used for the program, and areas of responsibility.
Sequence of room numbers (where rooms are located, which direction they face, etc)
Number of students total in the program
Specific problems areas.
Number of exits and location of exits.
Location of fire extinguishers.
Fire Evacuation-Rising Star Assistants’ Responsibilities:
Evacuate the residents immediately the residence hall. Knock on doors only on the floor you are on and leave by the appropriate exit.
Direct residents to their specified meeting area. When the last resident has left, report directly to the Resident Director or Intern and wait for instructions. Rising Star Assistants should not be released from assigned duties by anyone except the RESIDENT DIRECTOR.
Rising Star Assistants are responsible for watching the walkways to make sure no residents re-enter the building.
Fire Evacuation-Rising Star Assistant on Duty Responsibilities:
Be the contact person for information until the Rising Star Resident Director, Intern, or Resident Director on duty arrives.
Remain visible in designated area.
Gather information assign duties to other staff until the intern or Resident Director on duty arrives.
Report all pertinent information to Resident Director and Fire Department.
Fire Evacuation-Rising Star Summer Intern Responsibilities:
Be the contact person for information
Remain visible in designated area.
Report all pertinent information to Resident Director and Fire Department
Assist the Resident Director as necessary.
Severe Weather Emergency: The College follows all procedure regarding mandatory evacuations as instructed by the Chatham County Emergency Management Agency. All college buildings are closed during a mandatory evacuation period. Either the president or the executive vice president of the college may authorize the closing of college facilities or evacuation of the residence hall at his or her discretion prior to mandatory evacuation order issued by CEMA. Notices of closing are announced on local television and radio stations, sent by campus-mail, posted in the buildings and posted on the College web site, scad.edu, which continues to faction as the primary means of communication.
Evacuation procedures for Rising Star participants:
The College will evacuate all residence halls when the request to evacuate is made by local authorities. Students MUST leave the residence halls.
All college buildings will be closed when a college-wide evacuation is ordered.
Room preparation: residence hall students living in lower-level rooms should remove as many personal belongings as possible from the floor of their rooms in case of flooding. All blinds should be raised for visibility and security checks. Electrical equipment should be unplugged.
Packing for college-organized evacuation: change of clothes, minimal toiletries, blanket or sleeping bag, pillow, water, snacks, flashlight, books, playing cards, etc. Students should be prepared to hold all items on their laps.
Students should gather at Oglethorpe House or Weston House at designated times to board buses.
Students should inform their parents of their evacuation plans.
In case of severe weather, students should check the College safety web site, scad.edu/safety/ for additional information and instructions.
When to Call the Residence Director
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met, Rising Star Assistants will follow the established guidelines listed below when determining to contact the Residence Director.
Expectations: Rising Star Assistants will maintain open communication with the Residence Director at all times. When in doubt about any situation, Rising Star Assistants will contact the Residence Director without hesitation.
Reasons for Contact the Residence Director on Duty:
Death of a Rising Star participant
Emotional crisis of a student
Family emergency of a student
Fight in the residence hall
Fire alarm in the residence hall
Medical problem of a student
Non-compliance with a security officer or a Rising Star Assistant
Police present at the residence hall (regardless of the reason)
Suicide attempt or intent of suicide by a student, or anyone in the residence hall
Suspicion of drugs in the residence hall
Threat to or harm of a student
Any violence, whether verbal, physical or sexual, by a student or towards a student
Maintenance concerns that cannot wait until business hours the next day
Upon request of a Rising Star Assistant
Unable to contact the Rising Star Assistant on duty
Any flood, tornado, hurricane or other natural disaster warnings or watches in Chatham County
If you are unsure, contact the Resident Director
Information to gather BEFORE contacting the RD on Duty:
Reason for calling
Names of all involved: students, RSA/SSA(s), staff, security, guests, etc
Current location of all involved
How to contact all involved
Telephone number of all involved (note: room number and telephone extension are not the same)
Location of events
Who specifically should be contacted
Other relevant details
NOTE: Understand that the efforts to obtain all of the above information should not be made at the expense of a timely response to an incident of importance. Use good judgment when gathering as much information as possible before calling (i.e. if someone possibly is injured, find out who and where and what happened, Rising Star Assistant should call Campus Safety for the EMT’s and then contact the Residence Director on duty).
Community Development & Programming
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met within the residence hall community and outside the classroom, the residence life staff will provide engaging programs while facilitating community development with Rising Star participants to ensure a healthy and positive residential community and holistic pre-college experience.
Expectations: Rising Star Assistants are responsible for creating or selecting and coordinating events to promote community development throughout the Rising Star program.
Budget and Funding: The funding for the majority of the programs/events is provided by the resident director overseeing the Rising Star program. He/she receives a petty cash budget from which the Rising Star Assistant receives funding for their nightly programs. After the program, the Rising Star Assistant coordinating the event is responsible for returning all change and receipts to the Resident Director.
Common Room: The common room is a predetermined space that participants use in their free time. It is not unusual for the participants to bring homework and/or games to the common room. Participants are not permitted in the common room without a staff member present.
Location: The primary location for most of the programs/events is the common room. Certain events, such as SCAD 411, are held in other locations designated by the college. The time and location of these special events will be predetermined.
Program Descriptions and Suggestions:
Move-in Target Shopping Trip: Rising Star Assistants accompany Rising Star participants and parents to Target to purchase items needed for residence hall room. Throughout the five-week program several students expressed interested in shopping at Target, it would be beneficial to set-up at least two more Target shopping trips.
Movie Nights: Rising Star Assistants hosted movie nights on Tuesday evenings. Typically two movies were watched by Rising Star Participants. Into the second week of the program Rising Star Assistants would alternate one movie inside the common room and a second outside in the courtyard.
Savannah Walking Ghost Tour: Rising Star participants attended a walking ghost tour of throughout the city of Savannah. Participants used this time to become acquainted with the city and begin to learn about this history behind the city.
Mafia/Board Game Night: Mafia, the group role-playing card game and board games were played one evening. The event was successful at the beginning of the five-weeks as it allowed students to begin to open up and learn about each other in an entertaining way less intentional as ice breakers or team builders. As a note, the Rising Star participants usually play board games all the time. Making board games readily available everyday might be beneficial to the Rising Star participants.
Purple Dance Party: The Purple Dance party originated as the Rising Star participants continuously joked about making purple (males on the female side of the building and females on the male side of the building) on the way back from a beach trip. On the bus from the beach the students asked to have a dance party and everyone would wear purple to represent. Almost everyone attended the dance party. With this year’s Rising Star participants, dance parties were successful if spontaneous.
Introduction to Video Screening: The Introduction to Video Screening is an opportunity for students in the film class to share their work all program participants. Every video produced during the program is watched and critiqued by Rising Star Participants. The professor of the film class facilitates discussion throughout the critique of the videos.
Bee Line Tour: The Bee Line Tour is a special admissions tour for the Rising Star Students occurring twice during the program. All Rising Star participants are required to attend one of the Bee Line Tours. On the Bee Line Tour, Rising Star participants will tour SCAD buildings throughout Savannah.
SCAD 411: Savannah College of Art and Design informational sessions and portfolio reviews in conjunction with Summer Seminars. Rising Star participants will need to compete with Summer Seminar participants to gain portfolio review time. Rising Star participants should arrive early to make portfolio review appointments.
Kayaking Trip: Kayaking to Little Tybee Island, one of Georgia's beautiful uninhabited islands and observe wildlife such as dolphins, otter, osprey, and a variety of wading and migratory birds. Due to the large number of Rising Star participants it was necessary to split the groups into two.
Dolphin Tour: A trip with Captain Mike’s Dolphin Tours gave a scenic view of Cockspur lighthouse, historic Fort Pulaski, and the Tybee lighthouse. The tour proceeded out into the ocean until sighting dolphins. The tour lasts between an hour and an hour and a half. For those Rising Star participants interested in good sunset pictures and an opportunity to take scenic photos of Tybee Island, this is a great opportunity.
Hilton Head Beach/Coligny Plaza Trip: As a Friday day trip, the Hilton Head Beach/Coligny Plaza trip was an opportunity for Rising Star participants to explore another beach or shop around Coligny Plaza. After participating in this trip, Rising Star participants noted an opportunity to visit outlet malls would be beneficial, Coligny Plaza lacks the shopping scene the Rising Star participants wanted.
Rising Star Prom: Celebrating the end of the five-weeks occurred at the Rising Star Prom. The prom highlighted great music from the 1970’s – 2000’s. The courtyard of Turner House was used for an outdoor prom with various lighting around the trees and plants.
Rising Star’s Got Talent: The program’s take on a talent show allowed students to perform in acts every Thursday evening. Each week included elimination of talents with the best talents moving forward. At the end, the best talent received a gift-card. For this event, three judges are needed. Inviting professors or other individuals from outside the residence hall is beneficial.
Tybee Beach Trips: The beach trip is an opportunity for Rising Star participants to relax, hit the water, and explore Tybee Island. Typically a bus will drop the participants and staff off at the beach and return at an established time to bring people back to Savannah. A total of three Tybee Island beach trips occurred. Two beach trips were short trips, one was all day. Rising Star participants often requested for more opportunities to go to the beach for longer periods of time.
Movie/Mall Trips: Movie/Mall trips are an opportunity for students to shop in the Savannah Mall or see a movie at two nearby movie theaters. Often Saturday trips, Rising Star Participants manage to shop and see a movie in the total time allotted for the entire trip.
Rising Star’s Sidewalk Arts Festival: Creating an opportunity to participate in a mini-version of SCAD tradition, the Sidewalk Arts Festival. The Rising Star event features a chalk drawing completion on the Turner House Bridge. Rising Star participants capture their SCAD experience and are judged on their ability to relate their work with all five weeks spent at SCAD.
4th of July Pool Party: A simple pool party at the Turner Annex pool. Catering provided food for a cookout while Rising Star participants spent hours in the pool.
Past Rising Star Assistant Coordinated Programming:
T.V. Night
Life Size Clue and/or Life
Disco Fever Dance
Purple Party
Movie Night
Genre Theme Nights
Board Game Night
Karaoke Night
Video Game Night
Artistic Expression
Murder Mystery
Artistic Expression
Giant Twister
Mafia
Assassins
Harry Potter Night
Coloring Book Night
Rising Stars’ Got Talent
Sidewalk Arts Festival
Bridge Building
Ductigamia and/or Creative Expression
Capture the flag
Savannah/SCAD Walking Tour
Staff Attendance and Participation: While staff is strongly encouraged to participate in every activity, it is not required for them to attend. The Rising Star Assistants on duty and the Rising Star Assistant assigned to coordinate the event must be at the activity. Special trips or events might require mandatory staff attendance and participation.
First Floor Meeting
Introduction: In an effort to ensure the best interests of the Rising Star participants and College are met within the residence hall community, the residence life staff will empower Rising Star participants to ensure a healthy and positive residential community.
Expectations: Rising Star Assistants will disseminate all information outlined by the first floor meeting agenda and Residence Director to Rising Star participants at the first established floor or community meeting.
Sample First Floor Meeting Agenda:
Introduction
Welcome, Icebreakers, Introductions
Tell your residents something about you
Have the residents introduce themselves
Explain your role and your expectations of your residents
Briefly give your daily availability/schedule
Community Responsibilities
Common room location and responsibilities
Community courtesy and respect
Emergency Procedures: Fire Alarm, Hurricane Threat, Severe Thunderstorm Warming, and Tornado Warning,
Facilities Issues/Work Orders
Polices: Alcohol, Curfew, Drugs, Fire Safety, Quiet Hours, Visitation
Programming
Roommate agreements
Trash Removal
Office number is INSERT APPROPRIATE NUMBER HERE
General Issues
Ask for programming ideas
Mail service – times – need your ID
Evening Duty – who to contact if your Rising Star Assistant is not available
Vending refunds
Transportation – they are not to take their cards from this lot
Talk about the roles of the Rising Star Assistants, Intern(s), Resident Director , Custodians, and Maintenance
Involvement opportunities
Community Development: End your floor meeting on a positive note! Invite residents to socialize and get to know each other afterwards.
Final Floor Meeting
Residents in attendance should sign-in. Please give a copy of the attendance sheet to your RD afterwards.
2. Review the following information as stated in the end of the year notes
Residence halls close at INSERT APPROPRIATE DATE HERE.
Review the damage claim form and distribute one per room.
Explain the two checkout options for checkout.
3. Damage claim form
Each room should complete a damage claim form even if there are no damages to be claimed.
Residence life staff will use this form to ensure damages are charged to the person responsible and to avoid unjust bills. Cleaning should not be indicated on the form as cleaning the room is every resident’s responsibility.
Additional damages not noted on the form may be charged to the residents if found by residence life staff.
4. Option 1 – Express checkout
Once you have removed all belongings from the room, you will complete the express checkout form and drop in your room key. You may pick one up at the hall office.
You will turn in the envelope/form to the hall office. There will be a drop box outside the office if you leave when the office is closed.
By choosing the express checkout option, you are waiving your right to appeal any damages not noted on the damage claim form.
Your room will be inspected utilizing the room/apartment condition form you signed when the room is empty. It should be in the same or better condition as when you arrived.
EXPRESS CHECK OUT ENVELOPES MUST BE DELIVERED TO YOUR RSA OR THE TURNER OFFICE BEFORE YOU LEAVE AT 10AM ON SATURDAY, JULY 26, 2008. DO NOT LEAVE THEM IN THE ROOM! A LATE CHECK OUT FEE OF $100 WILL BE CHARGED IF YOU ARE NOT OUT BY 10AM ON SATURDAY. SEE ANGELA ASAP IF YOU NEED TO LEAVE LATER THAN THAT DUE TO A LATE FLIGHT!
5. Option 2 – Appointment checkout
You should sign-up for a time when you know all of your belongings will be out of your room.
Your room will be inspected utilizing the room/apartment condition form you signed when you checked in. It should be in the same condition as when you arrived.
You will be informed of any fees you may be assessed. Please be aware that residence life staff will inspect your room again after you leave and may assess additional fees if necessary.
You will sign the room/apartment inventory and turn in your room key.
THIS CHECK OUT OPTION GUARANTEES YOU THE RIGHT TO APPEAL CHARGES IF YOU THINK THEY HAVE BEEN UNJUSTLY APPLIED! IF YOU USE OPTION 1, YOU WAIVE THIS RIGHT TO APPEAL.
6. Cleaning your room
Trash should be disposed of in the communal trash cans in the hallway, or in the dumpster in front of the building.
7. You need to return your mail key to Turner Express (where you got it when you checked in). Your mail key will not be accepted in any other form but hand delivered to Turner Express. There is a $35 charge for any mailbox keys not returned.
8. If you need transportation to the airport, train station, or bus terminal, please sign up on the airport sign up sheet with the appropriate information.
9. Do not forget to take your bicycle. Any bicycles left behind will be removed and donated to a local charity.
10. Make sure to fill out your superlative ballot and deliver it to the office by Wednesday at noon to vote for prom kind and queen. Instructions are on the ballot.
11. What would you like the prom theme to be? (write down the ideas on a piece of paper and bring to the office)
Items you need for your floor meeting
Copy of this agenda
Sign-in sheet to take attendance
Pens/pencils
Checkout appointment sheet
Enough copies of the damage claim form for each room
sign up sheet for airport transportation
superlative voting ballots
Appendix D: SCAD Summer Seminars Assistant Training Manual
Employment Expectations
Floor Meeting Agenda
Program Attendance and Check-in/out Rotation
SSA Group Rotation Schedule
Floor Meeting Agenda
The following is a list of items that should be addressed in your floor meetings:
1. Welcome! Welcome your residents and let them know you are here to assist in any way.! Introduce yourself and your contact info. Tell them a little about our theme this summer.
2. Inappropriate Behavior: Remind your residents that certain behavior such as consuming alcohol, sexual intercourse, illegal drug use, and smoking is not permitted.
3. Curfew/quiet hours: Please inform them curfew is at 11 pm – meaning they must be in the building by 11 pm and in their rooms by midnight. NO Exceptions! Curfew will be strictly adhered to; quiet hours are 24 hours a day.
4. Transportation: Inform your residents of the daily bus schedule and where the appropriate bus stop is located. Let them know that you will be meeting them Monday morning at 7:15 am SHARP to walk them to the bus.
5. Evening Activities: Inform residents of the upcoming activities – let them know about the newsletter and how it is an update and information tool. Please be sure to mention location and times of activities.
6. Maintenance: Please instruct your residents on how to make a report.
7. Emergency Contact: Inform residents that there is an SSA on duty every evening beginning at 5:30 pm. Also inform them that you are ALWAYS there for assistance and that they may stop by your room any time.
8. Dining Hall: Inform your residents of the location and hours for Café SCAD. Meal times are:
a. Monday – Friday:
i. Breakfast: 6:30 – 8 AM
ii. Lunch: 11 am – 1:30 pm
iii. Dinner:5 – 7 pm
b. Saturday – Sunday:
i. Brunch: 11 am – 1:30 pm
ii. Dinner: 5 – 7 pm
SCAD Summer Seminars Assistant Manual: Program Attendance and Check-In Duty Rotation
Program Attendance:
|Group 1 |Group 2 |
|Katie Creasey |Ryan DowlingSoka |
|Brady Ginn |Esther Kim |
|Jung-Ha Kim |Yoshi Kidd |
|Jeff Pruitt |Tim Schneider |
|Jennifer Sparkman |Victoria Strayhorn |
|Sarah Williams |Jordyn Crawford |
|Miranda Marquez |Jennifer McSpadden |
|Kyle Steinike | |
Check-In/Out Day group Rotation:
|Group 1 |Group 2 |Group 3 |
|Katie Creasey |Yoshi Kidd |Sarah Williams |
|Ryan DowlingSoka |Jeff Pruitt |Jordyn Crawford |
|Brady Ginn |Tim Schneider |Miranda Marquez |
|Esther Kim |Jennifer Sparkman |Jennifer McSpadden |
|Jung-Ha Kim |Victoria Strayhorn |Kyle Steinike |
• Check in at Dyson House Lobby
• Floor Floaters
• Airport Runs
When we discuss who is where on the agenda, the group numbers will be listed. Please pay attention to your group in order to know which rotation you are on weekly.
Program Attendance:
|Group 1 |Group 2 |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
Check-In/Out Day Group Rotation:
|Group 1 |Group 2 |Group 3 |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
• Check in at Dyson Lobby
• Floor Floaters
• Airport Runs
When we discuss who is where on the agenda, the group numbers will be listed. Please pay attention to your group in order to know which rotation you are on weekly.
SCAD Summer Seminars Assistant Manual: SSA Group Rotation Schedule
Session :
|Event |Task |Group |
|Check-in/Out |Check-in Table |Group 1 |
| |Bus Riders |Group 2 |
| |Floor Greeters |Group 3 |
|Program Attendance | | |
|Sunday |Activity Room |Group 1 (9-11pm) |
|Monday |Ghost Tours |Group 1 (1st Tour) |
| | |Group 2 (2nd Tour) |
| | |Group 2 (Activity Room, 10-11pm) |
|Tuesday |Movie Night |Group 1 |
| | |Group 1 (Activity Room, 10-11pm) |
|Wednesday |Dinner at Tybee |Group 1 and 2 |
| | |Group 2 (Activity Room, 9-11pm) |
|Thursday |Thursday Night Program |Group 1 and 2 |
| | |Group 1 (Activity Room, 10-11pm) |
|Friday |Closing Exhibition |Group 1 and 2 |
| |Dance |Group 2 |
You can use this model and rotate the groups among your sessions so everyone has a chance to do everything.
Appendix E: Additional Staff Training Resources
IntroLibs
Hello, my name is ______________________. I am ________ years old and I am majoring in _______________. My hometown is ___________________ and I really______________________ it there because _____________________. I was born on __________ and I was told that I was ______________ when I was little. As I was growing up I loved playing ____________. I was closest with ___________. My favorite memory as a child was _______________. I always dreamed that someday I would ________________________, and that dream has _______ true. _________________ is my favorite food, ________________ is my favorite CD and I like to be recognized for a job well done by __________________. Some things that I like to do include _________________ and one thing that I’ve always wanted to do but haven’t done yet is _____________. There are many things I am good at and one of them that I am most proud of is ___________________. __________________ is one of the most important things in my life. The one thing that I want to be remembered for is ____________. As far as future plans are concerned, I hope to be ______________ someday. I am _____________ to be here right now because _______________. One of my goals for this year is to _____________________.
Behind Closed Doors
Training Simulations
Behind Closed Door Groups (For Example Purposes Only)
Names that are bolded and italicized denotes the group leader. This person will read the scenario to the RSA/SSA handling the situation. The group leader will escort the group to each room. The actors in each scenario will give a debriefing of questions at the end of their scenario.
Group One
Jennifer McSpadden
Christianne Goudreau
Xavier Neuner
Kelly Smith
Group Two
Luz Perez
Nick Currer
Susan Nelson
TJ Liedel
Group Three
Connor Scott
Dianne Johnson
Lizzy Edwards
Thomas Schmuck
Group Four
Tanisha Bess
Kristen Ginn
Jeremy Caldwell
Group Five
Kyle Downs
Emerson Granillo
Zach Tarrant
Morgan Lambert
| |9:15am |9:40am |10:05am |10:25am |11:05am |
|Group Two |319 |Dyson Lobby |331 |314 |339 |
|Group Three |314 |319 |Dyson Lobby |331 |314 |
|Group Four |339 |314 |319 |Dyson Lobby |331 |
|Group Five |331 |339 |314 |319 |Dyson Lobby |
Sexual Assault
A resident has come to you because she is concerned about her roommate. She reports that the roommate was with a guy from Savannah that she met from MySpace. The two were together earlier in the evening. They may have gone to a bar, but the resident is not sure. The student reports that her roommate got back roughly a half an hour ago and has been curled up on the bed under her covers, and she reports being able to hear her roommate sniffle and weep. The student reports that her roommate did not respond when asked about the night, and she has not responded when being prompted for conversation since coming home.
The following information is for the actor of this scenario:
The roommate meets the RSA/SSA in the hallway and reports the above events.
The assault survivor is under covers, curled up, and possibly with a favorite stuffed animal or blanket. She does not want to talk, and when she does speak, she is barely audible.
Assault survivors are usually very scared and do not like to be touched or even sat next to. They may want to be left alone.
Assault victims may feel “dirty” and like they are to blame
Assault victims may feel very embarrassed and ashamed. They often feel disempowered after such an incident.
Process Questions
Identify some things the RSA/SSA did well.
Identify ways that the situation may have been handled differently.
At what point, if at all, do you involve a back up staff member or intern?
Realize that this individual feels out of control of the situation. Give control back by asking before you do anything. Allow the individual to make decisions.
Never touch an alleged victim. Even to give emotional support or encouragement.
Never promise confidentiality in this situation but promise that you will only share the information with caring professionals who wish to support and assist.
Be a good listener and try to gather as much information as possible.
As soon as possible, inform the intern on call.
Stay with the student until the intern arrives.
Encourage them to avoid cleaning up, showering, or washing any clothing.
If necessary or applicable, call on a female RSA/SSA to take away any negative feelings due to the sensitive nature of this incident.
Remember that an incident like this can affect you in having to deal with it. Do not hesitate to seek help for yourself if necessary.
Roommate Conflict
A resident that came to you earlier in the week reporting that he wanted to move out of his room. This surprised you because you thought he and his roommate got along very well, as you had frequently seen them together at social events. They are often seen together at events, in Café SCAD, and they are always together during their free time. You are approaching their room to have a conversation about these roommate issues.
The following information is for the actor in this scenario:
Not known to the RSA/SSA, the underlying roommate conflict centers around the fact that one roommate was recently told by a female in the program that the other was homosexual. This is obviously a highly sensitive subject, and should be treated as such. The roommate is not volatile, but is insistent that he is unable to live with a “fag”. He makes not that his parents know if this situation and they are not comfortable with him living with this type of person.
Process Questions
Identify some things the RSA/SSA did well.
Identify ways that the situation may have been handled differently.
At what point, if at all, do you involve a back up staff member or intern?
If too much discussion is occurring where others can overhear the conversation, take the conversation into a room or neutral place. Do not be afraid to separate residents to talk to them on a one on one basis.
If the residents cannot come to an agreement, or the name calling gets out of control, contact the intern on call.
Medical Emergency
While standing on the fifth floor sidewalk at 1:00 am with some fellow staff members, you notice a student walking outside her room. You walk over to the room, and she appears to be sleep-walking. While talking to her, you notice that she is groggy/drunk-like. You get the student back into her room and get her to lie on the bed. She is unresponsive, appears drunk, and has black rings around her eyes.
The following information is for the actor in the scenario:
An empty bottle of anti depressants should be next to the bed.
This situation can be one of several medical or emotional emergencies. The main concern is for the student’s health and that she was outside of her room sleep walking.
The actor should possess signs of high blood pressure, fatigue, and little response.
You are slurring your speech, and it seems to take moments for you to understand and respond to a question.
You are seemingly confused.
Process Questions
Identify some things the RSA/SSA did well.
Identify ways that the situation may have been handled differently.
At what point, if at all, do you involve a back up staff member or intern?
What were the concerns in this situation? Which ones will you handle first?
File and incident report following the situation. Be sure to take notes from the incident.
Policy Violation
You are conducting rounds one night when you think you smell smoke coming from a room. You find the room from which you believe it is coming and knock on the door. When you enter the room, there is a candle burning and the room smells of smoke. While in the room, you notice a Dasani water bottle that has been cut into the shape of a bong. When you observe the piece, you notice the plastic has been burned.
The following information is for the actor in the scenario:
You deny that you have been smoking
You apologize for the candle, but explain that you are burning it because the room smells like old garbage.
Process Questions
Identify some things the RSA/SSA did well.
Identify ways that the situation may have been handled differently.
At what point, if at all, do you involve a back up staff member or intern?
If there is music/loud noise in the room, ask the residents to turn it off once you enter the room. This will make the situation easier to handle.
State the obvious that is noticeable in the room. Ask how the smoke got into the room.
Respect/Attitude
During a Friday night activity, you notice a student walking towards Working Class Studio. You notice as the student nears the recycling dumpster, she begins smoking. When you go to confront the student, she calls you a punk ass and tells you to fuck off. You attempt to get the student to calm down, but this student becomes more volatile. You have experienced similar situations with this student during the week, and this is not the first situation where she has been smoking.
The following information is for the actors:
You are volatile towards this staff person because you feel that they have been on your back all week.
Your father is a close friend to one of the deans to an academic department, and you make sure that the RSA/SSA knows this information. You know that you have been favored during the week.
Each time that the SSA/RSA asks that you remain/become calm, you become more irate and yell. After bickering and tearing down the RSA/SSA, you eventually walk away from staff person. Walk in the direction away from Dyson House.
Process Questions
Identify some things the RSA/SSA did well.
Identify ways that the situation may have been handled differently.
At what point, if at all, do you involve a back up staff member or intern?
How do you remain calm when a student is speaking aggressively towards you?
What do you do if the student attempts to hit you or come at you with violence?
Speak in a calm, monotone voice.
Use speech such as “I need you to calm down” or “I need for you to come with me back into the building”.
What do you do when a student leave the scene? Does this become a missing student protocol?
File an incident report at the end of the incident. Take detailed notes and direct quotes to use in the report.
The Wizard of Oz:
[pic]
Group & Staff Dynamics
Advantages and Disadvantages of Working on a Team
Silently think about all the experiences you’ve had working in groups or teams, such as sports teams, committees, group projects, etc. First, think about the problems and or bad experiences you’ve had. List all the things you don’t like or you find to be unproductive when working in a team or group. Then, think about the positive experiences you’ve had working in teams and groups and list the advantages of working with others.
Disadvantages Advantages
Bruce Tuckman
Bruce Tuckman is a respected educational psychologist who first described the four stages of group development in 1965, soon after leaving Princeton. He studied the behavior of small groups in a variety of environments, he recognized the distinct phases they go through, and suggested they need to experience all four stages before they achieve maximum effectiveness as a group
Patrick Lencioni’s Five Dysfunctions of a Team
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Dysfunction #1: Absence of Trust
This occurs when team members are reluctant to be vulnerable with one another and are unwilling to admit their mistakes, weaknesses or needs for help. Without a certain comfort level among team members, a foundation of trust is impossible.
Dysfunction #2: Fear of Conflict
Teams that are lacking on trust are incapable of engaging in unfiltered, passionate debate about key issues, causing situations where team conflict can easily turn into veiled discussions and back channel comments. In a work setting where team members do not openly air their opinions, inferior decisions are the result.
Dysfunction #3: Lack of Commitment
Without conflict, it is difficult for team members to commit to decisions, creating an environment where ambiguity prevails. Lack of direction and commitment can make employees, particularly star employees, disgruntled.
Dysfunction #4: Avoidance of Accountability
When teams don't commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team.
Dysfunction #5: Inattention to Results
Team members naturally tend to put their own needs (ego, career development, recognition, etc.) ahead of the collective goals of the team when individuals aren't held accountable. If a team has lost sight of the need for achievement, the business ultimately suffers.
Roles of Group Members: Where do you see yourself?
Initiator Contributor:
You have plenty of ideas; you know it, and so does the rest of the group.
You do not try to dominate; you are patient; explaining points carefully and answering all questions.
As the discussion progresses, your patience may grow short; you talk more often and in more positive terms. If the group doesn't accept your ideas you may feel that they do not understand you.
Coordinator:
As a coordinator member of a discussion group, you consider the needs of the group and its goal; you make every effort to help the group reach the goal. Your contributions are candid and brief.
You make sure that others understand your ideas, and you try to understand theirs.
You provide leadership services when you can and you do so most appropriately. You are aware of other members, and you try to help them make their greatest contributions to the group.
Feeling Expresser:
You react strongly to the contributions of others. Ideas are either "just right down your valley" or "dead wrong."
You make statements like, "That just doesn't seem right, somehow," "People who talk like that make me ill," "I can't stand that point of view!" You have built-in guides to your opinions, and they aren't always logical.
You are the first to let everyone know how you feel about every point.
Information Giver:
You are interested in reaching a solution quickly by giving plenty of ideas as to what needs to be done. You value efficiency and speed.
Sometimes you are impatient with those that wish to take time to discuss a point. You want to keep on task and get things done.
Silent One:
For many reasons, you will not talk in a group. You may believe that you have nothing to say, that others have more important contributions, or you may simply be shy.
Although you may answer a question briefly, you will not initiate discussion. You just don't want to talk.
Talker:
You have a great deal that you feel you must say and you are articulate. You seem to have made more preparation than other members and want to report everything you studied.
You are interested in reaching a satisfactory conclusion, and you feel that your material is necessary for that conclusion.
Compromiser:
You agree with everything that is said. You make contributions and you think everyone else's remarks are very good.
Because you wish to please everyone, you try to avoid disagreements; therefore, you are not at all critical of contributions. If you are asked, you think that the group is "just splendid."
Recognition Seeker:
You are ambitious and capable. You like to have an audience, and you view discussion as an opportunity to become better known. Your remarks are intended not to advance the discussion, but to draw attention to yourself.
You will think that discussion has been successful if you have met important people, been recognized by Mr. Big, or been elected chair for the next meeting.
Aggressive One:
More than anything else, you would like to be able to say that your ideas were accepted and your solution adopted.
You regard discussion as a fight for your views. You are willing to use any tactics to fight. You think of yourself as "tough-minded," one who demands results.
Harmonizer:
You regard the discussion meeting as a social occasion. You enjoy people and believe that they like you.
Discussions, you think, are boring, but they can be fun if no one is too serious.
You see yourself as the joker, poking fun at other members and helping every one have a good time. You are the life of the party, and you leave serious thinking to others.
Debunker:
You have nothing to contribute, and in your opinion, neither does anyone else. You find fault with everything that is said.
Unconsciously, you try to bring the group down to your level. You have no ideas, and you would be jealous if you thought that others did; therefore, you attempt to demonstrate that everyone has as little to contribute as you have.
Challenger:
You oppose the leader as a matter of principle. You stir up disagreements, develop a following, and take over leadership of the group.
Your means is overstatement, claiming that you know the "inside story," and presenting startling facts.
Roles of a Group Member
Task Roles
Initiator – contributor
Information seeker
Information giver
Opinion seeker
Opinion Giver
Elaborator (clarifies via personal experiences)
Coordinator (pulls ideas together)
Orienter – summarizer (creates coherence)
Standard setter (sets goals)
Evaluator – Critic
Procedural Assistant (gopher)
Recorder
Social Roles
Encourager
Harmonizer (manages people)
Compromiser (manages ideas)
Tension releaser
Energizer
Gatekeeper (controls excessive talkers, invites non-talkers to participate)
Feeling expresser
Disruptive Roles
Playboy – constantly socially oriented. Too cool for the group.
Dominator – shares opinion on every idea.
Joker – never takes things seriously, needs to be the center of attention.
Blocker – negative “can’t do” attitude but never offers alternative.
Left Fielder – comes up with the most bizarre ideas.
Basic Guidelines to Problem Solving and Decision Making
1. Define the problem
2. Look at potential causes for the problem
3. Identify alternatives for approaches to resolve the problem
4. Select an approach to resolve the problem
5. Plan the implementation of the best alternative (this is your action plan)
6. Monitor implementation of the plan
7. Verify if the problem has been resolved or not
Crazymakers
by George Bach
|Avoider |Refuses to fight |
|Pseudoaccommodator |Pretends to give in and continues to act the same way |
|Guiltmaker |Try to make others feel responsible for causing pain. "It's OK, don't worry about me..." |
|The Mind Reader |Go into character analysis and say what their partner really means or what's wrong with their |
| |partner. |
|Trapper |Set up a desired behavior for their partners and then, when it’s met, attacking the very |
| |behavior they requested. "Let's be totally honest with each other.." and then attacks the self |
| |disclosure |
|Crisis Tickler |Almost bring about what's bothering them but never quite express themselves. If someone is |
| |concerned about finances, "Gee, how much did that cost?" |
|Gunnysacker |They put their resentments into a sack which they pour out at later date and overwhelm an |
| |unsuspecting victim |
|Trivial Tyrannizer |Do things that they know will get their partners goat --leaving dirty dishes in the sink, |
| |fingernail clippings in the bed, turning up the TV too loud, etc. |
|Beltliner |Strike blow the psychological belt lining by using intimate knowledge to hurt their partner |
|Joker |Kid with partners and block the expression of important feelings |
|Withholder |Instead of expressing anger honestly and directly they hold back something--courtesy, |
| |affection, sex. |
|Benedict Arnold |Get partners back by sabotage, by failing to defend them or encouraging ridicule from others. |
ON LISTENING
By ROBERT ROUGHTON
When I ask you to listen to me and you start by giving advice, you have not done what I asked.
When I ask you to listen to me and you begin to tell me why I shouldn’t feel that way, you are trampling on my feelings.
When I ask you to listen to me and you feel you have to do something to solve my problems, you have failed me, strange as it may seem.
LISTEN! All I ask is that you listen, not talk or do…just hear me.
When you do something for me that I can and need to do for myself, you contribute to my fear and inadequacy.
And I can do for myself. I am not helpless. Maybe discouraged and faltering, but not helpless.
But when you accept as simple fact that I do feel, no matter how irrational, that I can quit trying to convince you and get about the business of understanding what’s behind this irrational feeling. And when that’s clear, the answers are obvious and I don’t need advice.
Irrational feeling make sense when we understand what’s behind them.
Perhaps that’s why prayer works, sometimes, for some people…because God is mute, and He or She doesn’t give advice or try to fix things. God just listens and lets you work it out for yourself.
So, please listen and hear me. And if you want to talk, wait a minute for your turn, and I’ll listen to you.
THE CHALLENGE:
To make the most of another year on staff
As a returning staff member you have the opportunity to add even more skills to those you have already developed in your previous experiences. You can do this by challenging yourself in what you are doing. Challenge is what makes life and our jobs interesting. Challenge is something that we can only create for ourselves. As you return for another year on staff, you have the unique chance to reflect on your experiences in the past and use those to further your professional development. Reflect back on what has gone right and what has gone wrong. Then discover what things you can change in yourself and in your job to make this year a new, fresh, exciting experience.
Reflection:
I became a staff member because:
I chose to stay on staff for another year because:
Staying for another year makes me excited because:
Staying for another year makes me nervous because:
Some areas of my position that I have developed strengths in are:
I could use these strengths this year by:
The most challenging areas of my job performance in previous year(s) were:
Some ways I could work on these areas this year would be to:
Goals:
(Please use the space below to set several goals that you feel will be new challenges for you.)
Accountability:
How can I motivate myself to make sure I achieve my challenge goals?
Who can support me in making sure I achieve my goals?
What benefits will I achieve by reaching my goals?
SCADVENGER HUNT!
Hopefully you brought more things with you on your trip to Savannah other than an iPod or a Nintendo DS. Some of your lesser items have another use: they may be your ticket to winning the SCADvenger Hunt! Here is a list of some obscure items that you or your fellow teammates might have. Some of these items may not do you any good by just HAVING it; they might be better than another team’s item. Please ask permission before using anyone’s stuff besides your own and remember where you got it from.
Good luck on your hunt!
Sock
Tape (any kind)
1983 Quarter
Bible OR picture of the Pope (former or current)
Magnet
2 shoestrings
Item of clothing with a cartoon character
Battery
Picture of a pet (can be on your digital camera)
Keychain with the most key rings
Colgate toothbrush
Curling iron
Anything that has a SCAD logo
Nail polish remover
Library card
Purple hair tie
King of Diamonds
Anything chocolate
Lotion
Shopping bag
Anything with a price tag still attached
Belt
Coke product
Oldest movie ticket
Bag of chips
A receipt with the closest sales total to $10.43
Sunglasses
6B pencil
A novel
A photo with your SSA
Black earphones
Stuffed animal (mammal or amphibian only)
SSAs room number
Farthest state driver’s license
Plaid pajamas
Magazine or newspaper
Appendix A: Maslow’s Hierarchy of Needs as Applied to SCAD Summer Programs
When students arrive to SCAD Summer Programs, they are most likely entering a new environment where they may or may not know anyone. To add to that, the students often find themselves in a physical setting that has the potential to be intimidating as they participate in collegial level programs for the first time in their lives. It is your job as Summer Seminar Assistants and Rising Star Assistants to create a welcoming environment that meets all of the physical, psychological, and cultural needs of the students that you will be working with.
In 1943, Abraham Maslow created a Hierarchy of Needs that distinguishes between five levels of human needs. The needs in the bottom level, physiological, must be met in order for a person to feel comfortable and confident in a new environment. Below is Maslow’s Hierarchy of Needs, which displays the physiological needs at the bottom of the pyramid. Once those needs are met, other levels of needs including safety, belonging, self-esteem, and self-actualization can be met and a person can truly feel comfortable and succeed in an environment.
[pic]
This Hierarchy of Needs is very applicable to our students’ time here in the Summer Programs. In Summer Seminars and Rising Star, we have to first meet physiological needs before we can focus on the other needs that our students will have. On the following worksheet, you will find a pyramid where you can evaluate how you can help your students meet their needs throughout their time at SCAD this summer. Start from the bottom with the physiological needs and work your way up to self-actualization. Remember, though, that time periods for Summer Seminars and Rising Star will present different obstacles and challenges to fulfill a student’s Hierarchy of Needs.
The SCAD Summer Programs Student’s Hierarchy of Needs
Self-Actualization
What can you do or what does SCAD offer to foster students’ self actualization throughout the summer programs?
Self-Esteem
What can you do or what does SCAD offer to foster students’ self esteem throughout the summer programs?
Belonging/Love
What can you do or what does SCAD offer to create those feelings of belonging and love for our students?
Safety
What can you do or what does SCAD offer to meet the concerns with safety that our student have?
Physiological
What can you do or what does SCAD offer to meet the physiological needs of our students?
[pic]
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1
2
3
4
Forming
Storming
Norming
Performing
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