MIDLAND COUNTY SCHOOL EMPLOYEES CREDIT UNION
MEMBERS FIRST CREDIT UNION
Position Description
Payment Systems Manager
Exempt
Reports to: Vice President of Finance
Position Overview:
The primary purpose of this position is to assist Members First Credit Union in delivering our mission of Making a Positive Difference in the Lives of our Members and our Community by successfully leading our payment channels portfolio in alignment with the strategic plan. To achieve this mission, the position must deliver high quality service to both internal and external members.
Major functions:
• Own the performance of the credit union’s payment channels portfolio.
• Provide strategic direction in the development of current and new payment services.
• Create and maintain a positive and empowering environment for the Payments team.
• Deliver on the credit union’s service promises and standards in every situation.
Duties/Responsibilities:
• Deliver on our Service Promises in every internal and external member contact.
- I promise to treat you as an honored guest
- I promise to take responsibility for your request
- I promise to make it easy to do business with us.
- I promise to respond to your requests in a timely manner.
- I promise to identify your needs and suggest a solution that will help you achieve your financial goals.
- I promise to ensure the security of your financial information.
- I promise to show my appreciation for allowing me to serve you.
- I promise to exceed your expectations at every encounter
• Responsible for the payment channels including but not limited to ACH, debit and credit cards, wires and checks. Work in collaboration with all areas of the credit union on member facing technology and channels including online banking, bill payment, remote deposit capture, etc.
• Support member payments through new and existing functionalities. This includes the future vision, planning processes and operations of these areas.
• Work closely with management to ensure that high standards for member service are met along with special projects involving research, preparation and follow-up.
• Build and manage relationship with payment systems related vendors.
• Manage vendor relationships to ensure the full utilization of available products and services by members.
• Knowledgeable of the laws, regulations, accounting standards and credit union policies and procedures pertaining to the payment system areas, as well as establishing and monitoring procedures for fraud monitoring and reporting requirements.
• Perform cost/benefit analyses for projects and performance improvement plans.
• Responsible for research, development and maintenance of programs enhancing delivery of member service relating to payment systems and related loss prevention.
• Lead and coach employees to ensure that they are meeting minimum expectations and striving to exceed expectations by seeking improvement through action plans. Make recommendations for training/disciplinary action if necessary.
• Write, update, and conduct yearly performance evaluations for department staff, including 6-month progress reviews.
• Ensure payment team members are trained and cross trained in other related positions. Assist in the training and orientation for new department employees pertaining to the payments systems.
• Provide written documentation of policy and procedural violations or inadequate performance of employees and recommend disciplinary action to the VP of Finance and Human Resources before the action is taken.
• Schedule and delegate departmental activities to ensure accomplishment of required duties and responsibilities. May occasionally assist staff with the performance of their assigned duties.
• Attend educational opportunities and meetings as required. Prepare pre and post write-ups on the educational experience and ideas for implementation.
These duties are normal for this position. These are not being construed as exclusive or all-inclusive. Other duties may be required or assigned.
Education, Experience, Skill Qualifications:
• Bachelor’s Degree or equivalent management experience in an area directly related.
• Minimum of two years of experience in managing an operational or accounting area.
• Two years of previous financial institution or directly related experience preferred.
• A clear understanding of financial institution operations preferred.
• Understands all deadlines and does what is necessary to meet them.
• Excellent written and verbal communication skills.
• Strong leadership and analytic skills.
• Ability to focus, direct and delegate work.
• Ability to deliver high customer service results.
• Ability to mentor, train and motivate staff to gain measureable results.
• Must be bondable.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Normal office environment where there is little discomfort or exposure to hazards due to temperature, dust, noise etc.
• While performing the duties of this job, the employee is regularly required to walk; use hands and fingers, reach with hands and arms.
• The employee consistently is required to stand and sit, view computer screen, talk and hear, and lift/move up to 25 pounds.
• Ability to work occasionally beyond normal working hours, attend meetings, seminars and travel.
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