MORTGAGE INSURANCE TELEPHONE SCRIPT #1

[Pages:2]MORTGAGE INSURANCE TELEPHONE SCRIPT #1

"Hello, my name is ________________with Liberty National Life. May I speak with ____________ ______? I'm calling you concerning the mortgage you have with ________________ Mortgage Company. I assume that you've purchased Homeowner's Insurance that protects your home in case of fire, wind or other damage?" (Wait for response)

"Are you aware that the chance of your family losing your home due to DEATH may be four times greater than the chance of losing your home due to fire?" (Wait for response)

"I'll be working in your area this week and I would like to drop off a personalized proposal and show you how you can protect your family against this type of loss. What's generally better for you, morning, afternoon or evening?" (Wait for response)

"I look forward to meeting with you this week."

OR

MORTGAGE INSURANCE TELEPHONE SCRIPT #2

"Hello, my name is ________________with Liberty National Life. May I speak with ____________ ______? I'm calling you concerning the mortgage you have with ________________ Mortgage Company. Are you aware that Homeowner's Insurance does NOT pay off your mortgage when you die?" (Wait for response)

"I'll be working in your area this week and I would like to drop off a personalized proposal and show you how you can provide your family with a debt-free home in the event of your death. What's generally better for you, morning, afternoon or evening?" (Wait for response)

"I look forward to meeting with you this week."

Ed. 04/09

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ANSWERS TO MORTGAGE TELEPHONE OBJECTIONS

"What is this about?"

"Mr./Ms. ____________, that's what I'd like to show you. Which is better for you, morning or afternoon?"

"Mail/Send me the information." "Since I will be in your area this week and this is such a valuable

tool, I would like to personally deliver it and explain how it works.

Which is better for you, morning or afternoon?"

"I'm too busy."

"Mr./Ms. _______________, I thought you might be busy. That's why I'm calling. I would like to schedule a time that is convenient for you. Which is better for you, morning or afternoon?"

"How long will this take?"

"It won't take long unless you have a lot of questions. Which is better for you, morning or afternoon?"

Ed. 04/09

Page LNL0641I 0409

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