JOB DESCRIPTION FOR JOB TITLE:



|Security Supervisor |

|Job Code: 412001 |FLSA Status: Exempt |Mgt. Approval: C. Corrigan |Date: March 2023 |

|Department: Security Services |HR Approval: S. Whitlock |Date: March 2023 |

|JOB SUMMARY |

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|The Security Supervisor is responsible for supervising, assigning, and evaluating the activities of security officers across the health care system. |

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|The supervisor may be assigned to a specific shift and may also need to work flexible hours and manage various projects according to the needs of the department. If |

|assigned, the supervisor may be responsible for the administration, troubleshooting, evaluation, and training related to security technology systems. A supervisor |

|manages and trains security officers who patrol and respond to security incidents. The supervisor regularly communicates and provides coordination with law enforcement|

|officers and fire department officials and provides emergency assistance as needed. Supervisors have frequent interactions with patients, visitors, volunteers, and |

|staff. Supervisors ensure security officers complete incident reports as needed. A supervisor will need to complete and maintain leader standard work documentation. |

|MAJOR RESPONSIBILITIES |

|Management Duties |

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|Supervise, assign, and evaluate the activities of shift personnel, ensuring adherence to department and UWH policies and procedures. |

|Collaborate to build and maintain the department’s operational schedules. |

|Plan daily assignments and conduct daily briefing for security operations. |

|Assess shift personnel and equipment needs. |

|Monitor shift operations and work to resolve problems as they arise. Delegate specific tasks to security officers and department personnel and inform the Security |

|Manager regarding potential problems/issues and recommend possible solutions. |

|Frequently oversee emergency situations as they arise, notifying and involving the correct leaders throughout the organization. |

|Participate and support the hiring and onboarding of new employees. |

|Evaluate, counsel, and mentor shift personnel on job performance. Conduct staff performance evaluations as required and mentor security officers to performance |

|standards. |

|Monitor the training progress of new security employees and recommend updates and implement changes in the training program. |

|Round with officers in the field and at posts to foster positive collaboration and communication between the supervisor and employee. |

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|Administrative Duties |

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|Maintain an account of departmental property, which is assigned to individual security officers. |

|Review security officer reports for accuracy and adherence to department standards. |

|Complete assigned training programs such as Non-Violent Crisis Intervention, CPR/AED, or other security healthcare programs. |

|Complete special projects including assistance with security investigations. |

|Plan and hold monthly meetings with Senior Officers. |

|Complete assigned training or attain other specialized knowledge of access systems, camera systems, and communications systems. Operate these systems at a high level |

|of proficiency that includes proper response to system compromise or failures. |

|Assist in the creation and revisions of policies and procedures, process documents and visuals to track and display data. |

|Monitor and direct employee performance for managing the Security Department email inbox. |

|Represent Security in Situational Huddles, Disruptive Event Consultation meetings and other meetings, huddles, and outreaches as assigned. |

|Provide on call leadership support as needed or when designated on a rotating basis. |

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|Other Duties |

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|Meet periodically with supervisors and managers from the Emergency Department, Psychiatry Unit, Pharmacy, Pediatric Units, and other security sensitive departments to |

|review and evaluate trends in Security related protocols. |

|Provide appropriate internal and external disaster assistance according to hospital policy and procedures. Understand the UWH Security Management Plan and the role of |

|Security Services in the administration of the plan. Provide support as needed to the Healthcare Command Center. |

|Provide support to personnel investigations in partnership with Human Resources. |

|Security Supervisors may be assigned to assist with staffing coverage as needed. |

|Respond to ED Color Status changes and calls needing additional knowledge or resources. |

|Review reports within the HERO system. Including any investigations or follow up. |

|Complete all other duties and projects as assigned. |

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|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |

|JOB REQUIREMENTS |

|Education |Minimum |High School Diploma |

| |Preferred |College degree in related field |

|Work Experience |Minimum |Two (2) years relevant work-related experience |

| |Preferred |Five (5) years hospital security/supervision experience |

|Licenses & Certifications |Minimum |Valid Wisconsin Driver’s License |

| | |Completion of IAHSS Supervisor Certification within 6 months of hire |

| |Preferred | |

|Required Skills, Knowledge, and Abilities |Must be 21 years of age to drive UW Health Fleet vehicle and must be 25 years of age to drive a UW Health |

| |vehicle rated for 15 or more passengers. |

| |Ability to be insured by Hospital’s risk management insurer which requires (1) a valid Wisconsin Driver’s |

| |License and (2) successfully passing a driving background check. |

| |Ability to don and wear personal protective equipment, such as gloves, face shields, goggles, gowns, masks, |

| |powered air-purifying respirator, and issued ballistic vest protection while on duty. |

| |Knowledge of the laws and rules applicable to Security within UWH; including Wisconsin Statutes, Wisconsin |

| |Administrative Code and ability to learn and enforce UWH policies and procedures, and UWH work rules. |

| |Ability to acquire and retain knowledge of UWH facilities. |

| |Ability to operate radio communications equipment. |

| |Strong communication skills, especially listening and recounting information during high stress conditions. |

| |Knowledge of verbal and non-verbal tactics to safely de-escalate volatile situations and communicate with all |

| |individuals. |

| |Strong written communication skills, including the ability to write accurate and detailed reports. |

| |Skill in operating a motor vehicle in a safe manner. |

| |Knowledge of current crime prevention methods and procedures. |

| |Skill in detecting and locating smoke, unusual odors, and running water, which may indicate safety problems. |

| |Knowledge and skill with computer systems, including the use of spreadsheets, word processing programs, e-mail|

| |systems, and reporting/dispatch documentation software. |

| |Ability to use non-violent crisis intervention techniques, trained defense tactics, restraint tactics to |

| |assist with resolution of disturbances. |

| |Knowledge of security practices used in safeguarding persons and property. This includes a high degree of |

| |knowledge and skill in communications, access, alarms, and camera systems. |

| |Ability to train, coach, motivate, evaluate, document, and direct the work of others. |

|AGE SPECIFIC COMPETENCY (Clinical jobs only) |

|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |

|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |

| |Infants (Birth – 11 months) | |Adolescent (13 – 19 years) |

| |Toddlers (1 – 3 years) | |Young Adult (20 – 40 years) |

| |Preschool (4 – 5 years) | |Middle Adult (41 – 65 years) |

| |School Age (6 – 12 years) | |Older Adult (Over 65 years) |

|JOB FUNCTIONS |

|Review the employee’s job description and identify each essential function that is performed differently based on the age group of the patient. |

|N/A |

|PHYSICAL REQUIREMENTS |

|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |

|disabilities to perform the essential functions of this position. |

|Physical Demand Level |Occasional |Frequent |Constant |

| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |

| |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |

| |lifting and/or carrying such articles as dockets, ledgers and small | | | |

| |tools. Although a sedentary job is defined as one, which involves | | | |

| |sitting, a certain amount of walking and standing is often necessary | | | |

| |in carrying out job duties. Jobs are sedentary if walking and | | | |

| |standing are required only occasionally and other sedentary criteria | | | |

| |are met. | | | |

| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |

| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |

| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |

| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |

| | | |controls | |

|X |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |

| |lifting/and or carrying objects weighing up to 25 pounds. | | | |

| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |

| |and/or carrying objects weighing up to 50 pounds. | | | |

| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |

| |and/or carrying objects weighing over 50 pounds. | | | |

|List any other physical requirements or bona fide occupational qualifications:| |

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

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