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Job Title: Cisco TelePresence and Unified Communications Systems Engineer (Pre Sales)Location: UNITED STATES Northeast/Mid-Atlantic (NJ/NYC) Reports to: VP- Chief TechnologistLevel of Experience: Experienced Individual Contributor (Non Manager)Role Summary:To provide pre-sales technical leadership, excellence and support in the area of unified communications and collaboration with an emphasis in video and visual communications solutions to our customers and cross functional teams members at our company and manufacturers we represent. Perform as a technical expert and sales support resource focused on pre-sales solution development, customer demos/trials, design and statement of work development and pre-sales customer support. Some experience and exposure to post-sales, project implementation and training/certification roles and activities can be expected.Professional Experience:Maintain a current expert knowledge of all CISCO TelePresence & Business Video products and servicesMaintain a working knowledge of Unified Communications and Collaboration with a focus on our CISCO TELEPRESENCE products and services around video collaboration integrated with other relevant technologies and solutionsMaintain a working knowledge of non-Cisco products and services and of emerging trends in the video, unified communications and collaboration industry overallAssist with and participate in customer strategies that result in sales revenues and customer successDevelop and maintain relationships and rapport with all levels of customer business and technical personnelMeet established sales goals and managed business objectives (MBOs)Using a consultative and educational style, work with customers and prospects on how to best utilize CISCO TelePresence and Unified Communications products, technology and solutionsPerform as a senior, hands-on expert in pre-sales activities and sales opportunities with some post-sales, consulting and training activities and involvement as assignedPerform as a senior pre-sales expert in video and UC solutions from an architecture, design and implementation standpoint including solutions and products involving homogeneous and heterogeneous on-premise, cloud and managed servicesAbility to travel and effectively balance self-directed activities within the domestic U.S. including customer sites, company offices and home office work environmentsProfessional Skills and Abilities:Excellent professional, interpersonal and relationship building skillsExcellent written and verbal communication, presentation and consultative skillsDemonstrate professional and technical excellenceStrong individual contributor as well as working in a team and working with other cross functional disciplinesExperience working with enterprise customersStrong ability to multi-task, prioritize, manage time and work in a self-directed mannerStrong technical aptitude and ability to be a self-driven learnerMentor and aid in the development of junior and mid-level technical personnelAbility to organize and lead technical teams is a plusExperience in preparing and delivering leader-led and 1:1 training classes is a plusExperience in preparing solution design documents, statements of work, written documentation, technical documents, diagrams and reports is essentialPast employment and experience working in end-user, manufacturer and partner organizations desiredTechnical Skills and Abilities:Highly computer literateProficient as a user with Microsoft server and desktop operating systems and applicationsAdministrator experience with Microsoft operating systems and applications including Active Directory, Exchange, IIS, SQL, etc. a plusProficient as a user with Microsoft Outlook, Office, Visio, OCS/LyncExperience using network and protocol analyzers and troubleshooting tools Knowledge and understanding of the H.32X and SIP suite of standardsIP communications and protocols including TCP, UDP, RTP, etc.Experience with firewalls, switching and routing technology and devicesFull understanding of the OSI modelHands-on design and implementation experience with emerging technologies, such as VoIP, wireless, streaming and social media desiredProven and demonstrable experience in Unified Communications concepts, products, technologies and solutionsExperience with Cisco (and TANDBERG) CTS TelePresence Video Conferencing Solutions – Minimum 3 years REQUIREDExperience with Cisco Unified Communications suite of solutions, products and technologies including all products and solutions especially CUCM, Unity Connection, voice gateways, etc.Experience working with Polycom, Lifesize, and/or other VC manufacturers is a plusExperience working with Microsoft OCS/Lync Solutions is a plusExperience with audio/visual design and implementation is plusEducation/Certification:Bachelor of Science degree in Electrical/Computer Engineering, Computer Science or equivalent strongly desired. Master of Science in Electrical/Computer Engineering, Computer Science or equivalent preferred.7-10 years of professional and industry experience required in unified communications Cisco CCNx, CCDx, CCIE certifications or equivalent knowledge desired with focus of Unified Communications with strong experience and exposure to video conferencing and TelePresence desiredOther industry, manufacturer and technology certifications a plus** Please send your resume including salary history and requirements ................
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