ITIL - A Service Catalog Overview - Mainframe Analytics
ITIL - A Service Catalog Overview
Reg Harbeck CA
Monday, February 25, 2008 Session Number 5312
Abstract
? Many organizations have been looking to Best Practices to assist them with in aligning IT to the Business.
? This session will discuss the role of the Service Catalog, its relationship to SLM, what the key components are and how to implement and automate them.
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Trademark Notice
ITIL? is a registered trademark of OGC - the Office of Government Commerce.
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Once you have Service Level Agreements you'll want to monitor
them
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