Passenger Service Employees - Iam141
嚜燕assenger Service Employees
2016 每 2021 Agreement
Between United Airlines and
The International Association of Machinists
And Aerospace Workers (IAMAW)
2016 - 2021 PASSENGER SERVICE AGREEMENT
PREAMBLE
This Agreement is made and entered into in accordance with the provisions of
Title II of the Railway Labor Act, as amended, by and between United Airlines, Inc.
(referred to in this Agreement as the ※Company§) and the International Association of
Machinists & Aerospace Workers (referred to in this Agreement as the ※Union§)
representing the employees comprising the craft or class of Passenger Service Employees
as certified by the National Mediation Board in Case R-7313 on March 8, 2012.
The Company and the Union pledge their best efforts to promote the highest
degree of safety and customer service, operational efficiency, dignity and respect for
employees working under reasonable conditions for competitive pay and benefits, and
partnership between the Company and the Union dedicated to the success of United and
its co-workers and stakeholders.
This Agreement is designed to provide clear and understandable rules as to the
expectations, rights and obligations of Passenger Service Employees, the Union, and the
Company. To facilitate identification of provisions that govern specific terms and
conditions or that may apply in various circumstances, the Agreement is organized as
follows:
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Article 1 每 Classifications & Vacancies
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Article 2 每 Job Security
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Article 3 每 Compensation & Benefits
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Article 4 每 Hours of Service & Overtime
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Article 5 每 Vacation & Holidays
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Article 6 每 Leaves of Absence & Sick Leave
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Article 7 每 Seniority
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Article 8 每 Union Representation
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Article 9 每 Investigations, Grievances and Arbitration
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Article 10 每 General and Miscellaneous
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Article 11 每 Effective Date and Duration
i
2016 - 2021 PASSENGER SERVICE AGREEMENT
LOA TABLE OF CONTENTS
LOA #
TITLE
PAGE
1
Implementation
LOA#1-1
2
Lump Sum Payment
LOA#2-1
3
2014 Special Enrollment
Removed
4
IAM Board Of Directors Seat
LOA#4-1
5
Full-Time Commitment
6
LAX & SFO Staffing Commitment
LOA#6-1
7
CSR*s Bidding Fleet Service Or Passenger
Service Positions
LOA#7-1
8
Operations Coordinators Transfer To Passenger
Service Agreement
LOA#8-1
9
Job Protections
LOA#9-1
10
Restoration Of Benefits And Work Rules
LOA#10-1
11
Tool Room Protection
Fleet & Stores
Only
Storekeepers
Only
ii
2016 - 2021 PASSENGER SERVICE AGREEMENT
ARTICLE 1
CLASSIFICATIONS & VACANCIES
ARTICLE 1:
A.
CLASSIFICATIONS & VACANCIES
Classifications and Positions
1. Each employee is assigned to a classification and a position within that
classification. Classifications covered by this Agreement may include, but are not
limited to: Customer Service, Baggage Resolution Center, Airport Support
Services, Customer Services Clerk, Valet Room Attendant, Reservations, and
City Ticket Office.
2. Positions within a classification may be established in 3 categories: basic,
Lead or Specialty positions. The basic position is the primary function within a
classification.
Lead and Specialty positions are dedicated functions or
responsibilities that require leadership or special skills closely aligned with the basic
position. Each classification and/or position may have a Lead role as determined by
the Company. Employees covered by this Agreement may be assigned to perform
duties across classification lines and to give instruction and on the job training to
employees in the same or other classifications, regardless of the specific position
they hold. An employee who possesses or obtains a language qualification may be
required to use such skill in the course of performing their assigned duties.
Positions covered under this Agreement, and brief descriptions of the work
performed, may include, but are not limited to, the following:
a. Customer Service Representative (CSR) is a basic position within
the Customer Service classification. CSRs provide airport customer contact
and assistance, and perform operational duties in specific areas, including but
not limited to:
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Lobby, gate, domestic and international arrivals and departures,
concourse, customs, operations center, baggage service,
operations planning, and service recovery.
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In the absence of assigned specialty positions at a location,
CSRs may be required to fulfill these functions.
(i) Lead Customer Service Rep (Lead CSR) is a Lead position
within the Customer Service classification. A Lead CSR supports and
assists in leading others, planning, coordinating, instructing, training or on
the job training, and delegating tasks and assignments within the Customer
Service classification, while also performing CSR work.
(ii) Specialty Positions Where designated by the Company,
Specialty positions within the CSR classification may include but are not
limited to: Global Services, United Club, Concierge, Interpreters,
Centralized Help Desk, Station Operations Representative, and Aircraft
Appearance Coordinators. Specialty positions will include specific
qualifications and selection criteria.
b. The following are additional classifications and basic positions under
this Agreement focused on servicing airport Locations, each of which may have
a Lead position within the classification:
1-1
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