Passenger Service Employees - Iam141

Passenger Service Employees

2016 ¨C 2021 Agreement

Between United Airlines and

The International Association of Machinists

And Aerospace Workers (IAMAW)

2016 - 2021 PASSENGER SERVICE AGREEMENT

PREAMBLE

This Agreement is made and entered into in accordance with the provisions of

Title II of the Railway Labor Act, as amended, by and between United Airlines, Inc.

(referred to in this Agreement as the ¡°Company¡±) and the International Association of

Machinists & Aerospace Workers (referred to in this Agreement as the ¡°Union¡±)

representing the employees comprising the craft or class of Passenger Service Employees

as certified by the National Mediation Board in Case R-7313 on March 8, 2012.

The Company and the Union pledge their best efforts to promote the highest

degree of safety and customer service, operational efficiency, dignity and respect for

employees working under reasonable conditions for competitive pay and benefits, and

partnership between the Company and the Union dedicated to the success of United and

its co-workers and stakeholders.

This Agreement is designed to provide clear and understandable rules as to the

expectations, rights and obligations of Passenger Service Employees, the Union, and the

Company. To facilitate identification of provisions that govern specific terms and

conditions or that may apply in various circumstances, the Agreement is organized as

follows:

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Article 1 ¨C Classifications & Vacancies

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Article 2 ¨C Job Security

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Article 3 ¨C Compensation & Benefits

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Article 4 ¨C Hours of Service & Overtime

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Article 5 ¨C Vacation & Holidays

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Article 6 ¨C Leaves of Absence & Sick Leave

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Article 7 ¨C Seniority

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Article 8 ¨C Union Representation

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Article 9 ¨C Investigations, Grievances and Arbitration

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Article 10 ¨C General and Miscellaneous

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Article 11 ¨C Effective Date and Duration

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2016 - 2021 PASSENGER SERVICE AGREEMENT

LOA TABLE OF CONTENTS

LOA #

TITLE

PAGE

1

Implementation

LOA#1-1

2

Lump Sum Payment

LOA#2-1

3

2014 Special Enrollment

Removed

4

IAM Board Of Directors Seat

LOA#4-1

5

Full-Time Commitment

6

LAX & SFO Staffing Commitment

LOA#6-1

7

CSR¡¯s Bidding Fleet Service Or Passenger

Service Positions

LOA#7-1

8

Operations Coordinators Transfer To Passenger

Service Agreement

LOA#8-1

9

Job Protections

LOA#9-1

10

Restoration Of Benefits And Work Rules

LOA#10-1

11

Tool Room Protection

Fleet & Stores

Only

Storekeepers

Only

ii

2016 - 2021 PASSENGER SERVICE AGREEMENT

ARTICLE 1

CLASSIFICATIONS & VACANCIES

ARTICLE 1:

A.

CLASSIFICATIONS & VACANCIES

Classifications and Positions

1. Each employee is assigned to a classification and a position within that

classification. Classifications covered by this Agreement may include, but are not

limited to: Customer Service, Baggage Resolution Center, Airport Support

Services, Customer Services Clerk, Valet Room Attendant, Reservations, and

City Ticket Office.

2. Positions within a classification may be established in 3 categories: basic,

Lead or Specialty positions. The basic position is the primary function within a

classification.

Lead and Specialty positions are dedicated functions or

responsibilities that require leadership or special skills closely aligned with the basic

position. Each classification and/or position may have a Lead role as determined by

the Company. Employees covered by this Agreement may be assigned to perform

duties across classification lines and to give instruction and on the job training to

employees in the same or other classifications, regardless of the specific position

they hold. An employee who possesses or obtains a language qualification may be

required to use such skill in the course of performing their assigned duties.

Positions covered under this Agreement, and brief descriptions of the work

performed, may include, but are not limited to, the following:

a. Customer Service Representative (CSR) is a basic position within

the Customer Service classification. CSRs provide airport customer contact

and assistance, and perform operational duties in specific areas, including but

not limited to:

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Lobby, gate, domestic and international arrivals and departures,

concourse, customs, operations center, baggage service,

operations planning, and service recovery.

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In the absence of assigned specialty positions at a location,

CSRs may be required to fulfill these functions.

(i) Lead Customer Service Rep (Lead CSR) is a Lead position

within the Customer Service classification. A Lead CSR supports and

assists in leading others, planning, coordinating, instructing, training or on

the job training, and delegating tasks and assignments within the Customer

Service classification, while also performing CSR work.

(ii) Specialty Positions Where designated by the Company,

Specialty positions within the CSR classification may include but are not

limited to: Global Services, United Club, Concierge, Interpreters,

Centralized Help Desk, Station Operations Representative, and Aircraft

Appearance Coordinators. Specialty positions will include specific

qualifications and selection criteria.

b. The following are additional classifications and basic positions under

this Agreement focused on servicing airport Locations, each of which may have

a Lead position within the classification:

1-1

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