Chapter 3: Building an emergency management organization

III. Problems Frequently Encountered by Social Service Organizations. A. Vagueness of goals. B. Vagueness of process. C. Impersonal behavior. D. Lack of rewards and recognition. E. Agency policy and worker discretion. F. Traditions and unwritten rules IV. Newer Approaches to Management and Worker Empowerment. A. Constructing a culture of caring. 1. ................
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