SERVICE PRICE BOOK - Michelin Truck

[Pages:43]SERVICE PRICE BOOK

PASSENGER LIGHT TRUCK TRUCK EARTHMOVER OTR INDUSTRIAL AGRICULTURE RETREADS

? NORTH AMERICA FLEET ACCOUNT ? PUBLIC UTILITY ? GOVERNMENT SALES

Effective June 1, 2005

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INDEX

Michelin North America, Inc. Service Price Book

Effective Date: June 1, 2005

GENERAL INSTRUCTIONS Billing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Michelin Retread Technologies . . . . . . . . . . . . . . . . . . 2 Galaxy Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 MRT Casing Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Emergency Road Service . . . . . . . . . . . . . . . . . . . . . . . . 3 MICHELIN : Bib Net Instuction . . . . . . . . . . 3 Disputes/Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

SECTION 1: Services for Commerical Truck, Off-The-Road, Earthmover, Industrial and Agriculture Vehicles

AGRICULTURAL SERVICES Tire / Vehicle Services . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Service Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Tire / Vehicle Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SECTION 2: Services for Automobiles, Vans, Sport Utility Vehicles and Light Trucks

RATES Labor Rate Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Major Metro Areas Service Rate . . . . . . . . . . . . . . . . . 12

RATES Hourly Labor Service Call Rates . . . . . . . . . . . . . . . . . . 5

TRUCK SERVICES Truck Emergency Road Service Call Rates . . . . . . . . . 5 Truck On Site Service Call Rates . . . . . . . . . . . . . . . . . . 5 Truck Itemized Services . . . . . . . . . . . . . . . . . . . . . . . . . 6 Truck & Vehicle Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Truck & Vehicle Services

(Includes Part with Labor Fee) . . . . . . . . . . . . . . . . . 7 Truck & Vehicle Parts

(Includes Part with Purchase of Part) . . . . . . . . . . . 7 Truck Competitive Brand Tires

& Retread Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

GALAXY PROGRAM Galaxy Program -- MRT Retead Tire Repair,

Radial - Repaired During Retread Process . . . . . 8 Radial - Tire Repair Only . . . . . . . . . . . . . . . . . . . . . . . . 8 Bias - Tire Repair Only . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Galaxy Program -- MRT Retread, Casing Sale,

Casing Credit, Galaxy Retread . . . . . . . . . . . . . . . . 9

OFF-THE-ROAD, EARTHMOVER & INDUSTRIAL SERVICES Service Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Tire / Vehicle Services . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Tire / Vehicle Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SERVICES Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Automatic Transmission . . . . . . . . . . . . . . . . . . . . . . . 37 Bearing & Seal Service . . . . . . . . . . . . . . . . . . . . . . 25-26 Brake Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-24 Car Part Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Emission System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Engine Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Engine Maintenance / Tune-Up . . . . . . . . . . . . . . 29-30 Exhaust System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Fan & Accessory Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Filter Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Fuel System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Lubrication ? Oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Shocks / MacPherson Struts . . . . . . . . . . . . . . . . . . . . 18 Steering System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Suspension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Tire & Wheel Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Universal Joint Service . . . . . . . . . . . . . . . . . . . . . . . . . 27 Windshield Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Wiper Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

The prices shown in this price list are applicable to all North America Fleet Accounts, Public Utility and

Government Agencies. No deviations will be accepted without the North America Fleet Account, Public Utility,

and Government Agency approval.

The certified reference of the current Service Price Book is posted to the Michelin B2B

Portal with all associated Updates. BIBNET Online will reflect all current product/service information. Please reference the Michelin B2B

Portal for current information.

GENERAL INSTRUCTIONS

BILLING INSTRUCTIONS: To insure proper invoice/credit is passed on a timely basis, please adhere to the following instructions:

1. Customer Requirements Refer to North America Fleet Account Directory (Certified/Supported reference is Michelin

B2B Portal Directory/Daily Update and Bib Net On-Line) for specific instructions or limitations for each North America Fleet Account Directory customer (NAFA). Be sure customer has correct authorization for service required, e.g., purchase order number, physical copy of purchase order, Fleet Member Card number or coupon. When additional service or substitutions are necessary or requested by driver, PRIOR approval must be obtained from the North America Fleet Account Directory (NAFA). Consult the North America Fleet Account Directory (Certified/Supported reference is Michelin B2B Portal Directory/Daily Update and Bib Net On-Line) listing for individual customer's specific instructions in obtaining such approval. If no instructions are given, the North America Fleet Account's (NAFA) prior approval is necessary. You MUST show on the Delivery Receipt the date, name and title of the individual giving approval. Drivers do not have the authority for final approval. Be sure the service work requested is not covered by the vehicle manufacturer's warranty.

2. Procedure Many services have been combined including parts and labor for a single amount. Only the

combined NIMSPN is provided. If the service performed requires both parts and labor, and the labor is not included in the purchase of the part, (or the part is not included in the cost of the labor), both Non-Inventory Michelin Sales Product Number (NIMSPN) catalog numbers must be shown (part and labor)., e.g., Truck Tire Flat Repair, Parts - S0630, Labor - S0638.

For parts and/or labor prices which are listed as PQL/LCP (Price Quoted Locally/Local Competitive Pricing) in the Michelin North America, Inc. "Service Price Book". Do not exceed reference prices in the current "Chilton's Publication".

Note: For truck services Separate Non-Inventory MSPN (NIMSPN) catalog numbers have been published for 30 minute and 1 hour increments. These must be used for whole hours and for partial hours. Partial hours may not be billed less than 30 minute increments. Services for automobiles, vans, light trucks and SUV's will follow the Chilton's Publications requirements for the service performed.

3. PQL/LCP Purchases PQL/LCP purchases must be pre-approved by the NAFA, Public Utility or Government Agency.

The Michelin North America, Inc. "Service Price Book" should be followed when possible. Drivers do not have authority to approve such purchases. Failure to obtain the proper approval and show the individual's name, title and date of approval on the delivery ticket may result in a charge back to the Sales and Service Provider.

4. Delivery Receipt Service Provider must submit Delivery Receipt within thirty (30) days of transaction date.

Carefully record on your Delivery Receipt the description, Michelin Sales Product Number (MSPN) and/or Non-Inventory MSPN (NIMSPN), quantity, P.O. #, signature by customer and vehicle number (if applicable).

Service Provider is responsible for retaining this documentation for a three (3) year time period from date of invoice/credit. If requested, a copy of the "proof of delivery" e.g. Delivery Receipt must be provided to Michelin North America, Inc. or the customer within ten (10) days). In the event of a customer invoice dispute or discrepancy, failure of the Sales and Service Provider to produce the transaction document may result in a reversal of the credit to the Sales and Service Provider.

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GENERAL INSTRUCTIONS

MICHELIN RETREAD TECHNOLOGIES Michelin Predetermined Fleet Pricing vs. Galaxy Program (Sales and Service Provider & fleet "local" negotiated pricing) Michelin Predetermined Pricing: Michelin determines price using an MSPN.

When the fleet customer supplies the casing, and the Sales and Service Provider supplies the MRT Retread, they have a predetermined price with Michelin, list the MSPN for the MRT Retread found in the "Michelin Retread Suggested Fleet Price List" and a completed description (size, tread design, and tread width). No price for the MRT Retread is necessary.

If the Sales and Service Provider supplies the MRT Retread and casing, list the MSPN (predetermined price with Michelin) for the MRT Retread found in the "Michelin Retread Suggested Fleet Price List". Include complete description (size, tread design, and tread width). No price is necessary for the MRT Retread. List the appropriate "G Code" (NIMSPN) by size for the casing provided in the section marked "MRT Casing Sales" on page 9 or the section marked "G Code Casing List' in the "Michelin Retread Suggested Fleet Price List". Include the completed description (size, tread design, and tread width) and the Negotiated Price for the casing.

When billing for MRT Repair (price has been predetermined by Michelin). List the MSPN for the repair found in the section "MRT Retread Tire Repair" on page 8 or in the "Michelin Retread Suggested Fleet Price List" section "Tire Repair". Include the complete description (repair during the retread process). No price for the repair is necessary.

GALAXY PROGRAM: Fleet and Sales/Service Provider determine price using a NI-MSPN (Non-Inventory MSPN) a related MSPN and list Negotiated Price.

When the fleet customer supplies the casing and the Sales and Service Provider supplies the MRT Retread and the price will be negotiated between the fleet customer and the Sales and Service Provider list G7874 found in the section marked "Galaxy Program MRT Retread" on page 9. A related MSPN must be listed; this can be found in the "Michelin Retread Suggested Fleet Price List". Include the complete description (size, tread design, and tread width) along with the Negotiated Price.

If the Sales and Service provider supplies the MRT Retread and casing, list G7874 found in the section marked "Galaxy Program MRT Retread" on page 9 for the MRT Retread. A related MSPN must be listed; this can be found in the "Michelin Retread Suggested Fleet Price List", also list the complete description (size, tread design, and tread width) along with the Negotiated Price. List the appropriate "G Code" (NIMSPN) by size for the casing from the list provided in the section marked "MRT Casing Sales" on page 9 or the section marked "G Code Casing List" in the "Michelin Retread Suggested Fleet Price List". Include the complete description (size, tread design, and tread width) and the Negotiated Price for the casing.

When billing for MRT repairs list the appropriate "R Code" (NIMSPN) found in the section "MRT Retread Tire Repair" on p age 8 or in the "Michelin Retread Suggested Fleet Price List" section "Tire Repair". Include the complete description (repair during the retread process) and the Negotiated Price.

MRT Casing Credit Crediting a fleet customer for a casing.

When purchasing a casing from a fleet customer, list G8140 found in the section marked "MRT Retread Casing Credit" on page 9. Include the complete description (size, tread + "Casing") and the Negotiated Credit Price.

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GENERAL INSTRUCTIONS

Emergency Road Service Indicate the exact mileage and location where the service work was performed and service hours

(hours in 30 minute increments) at the location. If an emergency road service call is charged and includes drive time, service vehicle mileage cannot be included. You may also request credit for emergency towing service charges paid to an outside vendor, as approved by the NAFA, Public Utility and Government Agency.

Regular Hours of Service: 7:00 am - 5:00 pm (local time) Monday ? Friday. After Hour Service: 5:01 pm - 6:59 am (local time) as well as Saturdays, Sundays, and Holidays, i.e.

New Year, Memorial, Independence, Labor, Thanksgiving, and Christmas.

All emergency road service calls include at NO CHARGE the following: ? Mount/Dismount charges (S0633, S0634, S0636) ? Install/Remove Wheel Assembly (S0813, S0814, S0815) ? Flat Repair labor and parts, exp. patches/cement (S0638, S0630, and S0637) ? Miscellaneous labor (S0153) ? Inside Dual charges (S0779) ? Section Repairs (S0644, S0649) ? Spot repairs (S0645, S0659) ? Nail Hole Repair (S0646, S0651) ? Retread Part (S0648)

NAFA, Public Utility and Government Agency Customer Information: It is the policy of Michelin North America, Inc. that the independent retailer or distributor shall properly and safely service every vehicle, and in the interest of highway safety, the right is reserved to refuse to service any vehicle if it cannot be made completely safe and road-worthy. Automotive parts and service limited warranties are available and provided by the servicing retailer or distributor. If retailer or distributor recommends certain specific parts or service required for satisfactory performance of work and such is declined by an authorized representative of your company and so noted on the delivery receipt, the parts or service warranty offered through the retailer or distributor on the work done and parts installed could be void.

BIB NET INSTRUCTIONS

SALES AND SERVICE PROVIDER'S RESPONSIBILITIES: 1. Complete Delivery Receipt form. Refer to the North America Fleet Account Directory for specific

instructions or limitations for each NAFA Customer. The only certified reference is the current Fleet Account Directory posted to the Michelin B2B Portal and the associated Daily Updates. BIB NET OnLine will reflect all current account/product/service information. The DR form must be signed and have a P.O. # and vehicle # if required by NAFA. 2. Provide a copy of the Delivery Receipt to the NAFA, Public Utility and Government Agency customer, and maintain a file of signed Delivery Receipts for future validation purposes for a period of three (3) years. 3. Ensure that Delivery Receipt is submitted to "BIB NET" in a timely manner to avoid delays in processing (within six days of the transaction). DO NOT MAIL IN BIB NET DR's. 4. Provide Michelin access to Delivery Receipts upon request with in 10 working days. 5. Transactions must be submitted within thirty (30) days of transaction date. This program is currently ONLY available for standard Delivery Receipt transactions such as Public

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GENERAL INSTRUCTIONS Utility (DU), Military Exchange (MX), Military Exchange Return (MR), North American Fleet Accounts (DR), Government (DG), Government Sales Support Claim (GS), and Utility Sales Support Claim (GU) excluding exception noted below. Transaction that is excluded is as follow: Cross Border Transactions (CB).

DISPUTES/IMPACT: 1. Delivery Receipt Disputes must be made to Michelin Customer Service Department within 30 days

from date of processing. 2. If a Delivery Receipt is disputed by the NAFA, Public Utility or Government Agency customer

(either by occurrence of transaction, quantity of goods, or parts or services), a copy of the Delivery Receipt will be requested by a Michelin Customer Service Representative. If a copy of the DR is not received with in 10 working days the transaction will be reversed, resulting in a charge back to theSales and Service Provider. 3. Repeated occurrences of disputed transactions with the NAFA, Public Utility and Government Agencies may, at Michelin's discretion, result in Bib-Net and/or the phone-in service being discontinued. 4. Misuse or abuse of this program will result in a charge back for all credits not rightfully earned and the forfeiture of all bonuses, commissions, and discounts; and, at Michelin's discretion, immediate termination. The following transactions will be submitted on a Michelin Delivery Receipt (DR) form: NAFA (DR), Public Utility (DU), Government (DG), NAFA return/refund request (NR), NAFA to Retailer to Truck Plaza (NT), and Original Equipment Express Delivery.

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Section 1

Truck Emergency Road Service, Truck On Site Service

SECTION 1:

Services for Commercial Truck, Off-The-Road, Earthmover, Industrial

and Agricultural Vehicles

Hourly Labor Service Call Rates

All emergency road service calls include at NO CHARGE the following: Flat Repair labor and parts, exp. patches/cement (S0630, S0638, S0637). Mount and/or Dismount on wheel (S0636, S0633, S0634). Install and/or Remove wheel assembly (S0813, S0814, S0815). Wide Base Mount and/or Dismount (S0780, S0781). Miscellaneous labor (S0153). Inside Dual charges (S0779). Wheel Balance (S0639, S0640). Section Repairs (S0644, S0649), Spot repairs (S0645, S0659), Nail Hole Repair (S0646, S0651), Retread Part (S0648).

Mileage charges for Road calls under 20 miles can not be charged. Additional mileage beyond 20 miles will be excepted.

NI-MSPN

S0791 S0511 S0794 S0512 S0510 S0514 S0513 S0525

Truck Emergency Road Service Call Rates

(for service initiated outside of Michelin OnCall 1-800-TIRE-911)

TK ERS 7:00A-5:00P 1/2 HOUR MONDAY - FRIDAY TK ERS 7:00A-5:00P 1 HOUR MONDAY - FRIDAY TK ERS 5:01P-6:59A 1/2 HOUR MONDAY - FRIDAY, WEEKEND, HOLIDAY TK ERS 5:01P-6:59A 1 HOUR MONDAY - FRIDAY, WEEKEND, HOLIDAY TK MILEAGE - PER MILE TK TOWING TK TOLLS TK DISPATCH FEE

NI-MSPN

S0784 S0782 S0788 S0786

Truck On Site Service Call Rates

(for service work performed at a Fleets Location)

TK STD 7:00A-5:00P 1/2 HOUR MONDAY - FRIDAY TK STD 7:00A-5:00P 1 HOUR MONDAY - FRIDAY TK STD 5:01P-6:59A 1/2 HOUR MONDAY - FRIDAY ,WEEKEND, HOLIDAY TK STD 5:01P-6:59A 1 HOUR MONDAY - FRIDAY, WEEKEND, HOLIDAY

Price $37.50 $75.00 $50.00 $100.00

$1.00 PQL PQL PQL

Price $30.00 $60.00 $42.50 $85.00

PQL = Price Quoted Locally Dealer must have the Fleet Customers approval for all itemized charges.

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