Responding to COVID-19 - EY

[Pages:7]Responding to COVID-19

Enabling secure remote working powered by Microsoft, EY's Global Technology Alliance Partner

March 2020

Crisis Management: Remote Working powered by Microsoft 365 and Virtual Desktop Infrastructure

The COVID-19 situation continues to evolve daily around the globe. Organizations, institutions, educational facilities and others have been directly affected by the coronavirus outbreak. Adopting a modern workplace removes physical

boundaries and allows a mobile workforce to continue to be productive.

Main Components include: Microsoft 365 Suite, a secure, robust, and scalable Software as a Service

including but not limited to Teams, OneDrive, and Office Suite (Word, Excel, PowerPoint Online) Microsoft Virtual Desktop Infrastructure (VDI) to run (multi-session) desktops and applications from anywhere Security and monitoring of your expanded IT infrastructure including provisions of Bring Your Own Device (BYOD) paradigm

Additional components to respond to COVID-19: Company Communicator Application (in Teams) Microsoft Crisis Management Application (PowerApp) Additional Microsoft applications including COVID-19 Chatbots which assist

HR Business Units and Helpdesks respond to inquiries Organization wide Teams implementation (up to 5000 employees)

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Remote Working powered by Microsoft 365 Main pillars and activities for rapid deployment

Initially Azure Active Directory needs to be activated. EY will work with you to

Enable all identities to Azure Active Directory

Rapidly assess main pillars of the current infrastructure to support O365 , including endpoints, network bandwidth, etc.

Management of identities and devices powered by InTune / Company Portal. We will work with you to:

Implement the security configuration to safeguard corporate data on personal and corporate devices based on the organization's policies (e.g. multi-factor authentication, sandboxing, etc)

Implement the BYOD policy, to accommodate the lack of hardware resources (workstations)

Awareness and Adoption guidance for users to quickly use Teams and get up to speed with the modern workplace.

How to enroll devices in the modern workplace (Do-it-yourself)

How to setup an Audio/ Video Calls

How to setup a Teams team

How to share files via OneDrive

Security tips and cyber hygiene

Monitor the expanded IT environment to protect your data and secure your organization's environment: Enhance security monitoring for Office 365 with Cloud App Security Manage group memberships/ role assignments and access to applications with Access Review Activate Azure Sentinel to analyze security events generated by O365 and Cloud usage, leveraging

Microsoft Global Threat Intelligence

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Microsoft Virtual Desktop Infrastructure (VDI)

Microsoft Virtual Desktop Infrastructure (VDI) allows you to run your corporate Windows 10 (multi-session) desktops and applications anywhere from personal devices (BYOD), scale quickly and dynamically your virtual machines to meet needs, and protect and secure your sensitive corporate resources.

Key features include:

Deliver the only multi-session Windows 10 virtual desktop experience

Provide your users with the multi-session Windows 10 desktop virtualized in the cloud that's highly scalable, always up to date, and available on any device

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Enable optimizations for Office 365 ProPlus

Deliver Office 365, with multi-session virtual desktop scenarios to provide productive virtualized workloads for your users

Migrate Windows Server remote desktops and apps to Azure

Migrate your organizations Remote Desktop Services (RDS) with a quick management and deployment functionality on Azure.

Flexible deploy and scale

Quickly virtualize and deploy legacy desktop apps to the cloud with unified management in the Azure portal

Optional Component: Microsoft Crisis Management Application

This prototype solution combines capabilities of Power Apps, Power Automate, Teams, and SharePoint. It can be used on the web, mobile or in Teams.

Easy to distribute to all, supported by any device (BYOD)

Does not rely on the organizations' technology infrastructure (out-of-band)

Easily integrated with the organization's IT environment

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Key features include:

Within the application, integrate the organization's business continuity plans and crisis management plans.

Mobilize the crisis team and organize/ host emergency and crisis meetings.

Employees can report their work status (e.g., working from home) and make requests.

Admins can use the app to push news, updates, and content, and can provide emergency contacts per location.

The app includes the ability to add RSS feeds of up-to-date information.

Other useful initiatives to assist in the crisis management response

Proposed Teams Conversational Bots

Conversational Bots1 allow users to interact with your web service through text, interactive cards, and task modules. These prototype bots are typically useful in scenarios such as automated notifications, feedback scenarios, and interaction that can be resolved in a single request-response cycle. For example: The Health Bot Service is a prototype AI-powered,

extensible, secure and compliant healthcare experience with pre-built templates for COVID-19 assisting users in getting access to trusted and relevant healthcare services HR Support bot is a friendly Q&A bot that brings a support professional/expert from the HR team in the loop when it is unable to help,

1 Bots for Microsoft Teams are built on the Microsoft Bot Framework.

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Proposed Microsoft Teams Structure:

Organization wide Team: Create a special single team for the whole organization (up to 5000 limitation by Teams) which will be customized to accommodate approved activities per role and crisis management team.

BCP Response Team: A single Team so that all core participants of the BCP / COVID 19 response virtual team can internally coordinate across departments

Teams per functional area/BU: Create a Team per functional area so that managers can effectively work together and communicate with their team and direct reports

Company Communicator App: The Company Communicator app enables corporate teams to create and send messages intended for multiple teams or large number of employees over chat allowing organization to reach employees right where they collaborate.

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