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1.(p.?130).?Chapter 06 ~ 07 ~ 08 ?True / False Questions?The ability to communicate well on the job is an important job skill for employees?2.(p.?131)The personalization and "tone" of messages can get lost in brief e-mail or text messages.???3.(p.?132)Information overload is one of the fallouts of selective listening.???4.(p.?133)Red flag words contribute to reducing instances of miscommunication.???5.(p.?133)A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization.???10.(p.?134)Timing can be a major factor when a message becomes distorted and misunderstood.???14.(p.?135)Relevance timing means that communication should fit the other topics being discussed.???15.(p.?135)Filtering reflects what a person decides to hear only what he or she wants to hear.??19.(p.?136)Much of what a person communicates is done unconsciously.???20.(p.?137)When you communicate unconsciously, your internal climate is likely to give you away.????23.(p.?138)Illustrators are the gestures that are used to control the flow of communication.???24.(p.?139)Displays involve facial expressions and general body movements.???26.(p.?140)In the United States, eighteen inches to four feet is the accepted distance when communicating with business associates and casual acquaintances.?28.(p.?141)Grapevine is best described as a gossip network that produces false information.???29.(p.?142)In a high-context culture, one must be very careful about cultural norms and nonverbal behaviors on both sides.???30.(p.?146)People in high-context cultures need to know how to put you into context.???2.(p.?156)A planning team at a workplace is an example of a formal group.???6.(p.?157)Group process is the assignment of tasks to get a job done.???10.(p.?157)More conflicts take place in the coordinating stage of the group development process than in any other stage.???15.(p.?158)One reason members of groups conform is to avoid pressure or rejection by the rest of the group.???16.(p.?158)Too much of conformity can kill creativity and discourage people from saying what is really on their minds.???19.(p.?160-161)The autocratic, consultative, participative, and free-rein styles of leadership are based mostly on the extent to which the leader includes others in the process of making decisions.??22.(p.?161)For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.? ?1.(p.?182)Intelligence is exclusively based on a person's reasoning ability.???5.(p.?183)Ideas and concepts form the basis of spatial reasoning.???8.(p.?185)According to Daniel Goleman, intelligence quotient is a much better predictor of success in nearly every area of life, as compared to emotional intelligence.???10.(p.?185)According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence.? ??13.(p.?187)Self-managed people are least likely to hide their temper.???16.(p.?188)Anger becomes harmful when you are convinced that other people are to blame for deliberately and unnecessarily causing you trouble.???19.(p.?189)Aggressiveness involves hurting others and putting them on the defensive.???22.(p.?192)According to transactional analysis, much of what we do and say in our daily lives is based on scripts that most people heard repeatedly as children.??27.(p.?195)In terms of intensity, first-degree games are usually quite harmless.???28.(p.?195)The "Wooden leg" game makes an art out of creating excuses.??Multiple Choice Question31.(p.?130)Which of the following statements is true about communication???A.?If a speaker's nonverbal signals disagree with the words being said, it is best to believe the words.B.?Communication includes listening as well as speaking.C.?In a formal communication, nonverbal expressions should ideally be avoided.D.?The main cause of selective listening during communication is lack of information.?34.(p.?132)Selective listening is justifiable when:??A.?the listener assumes that a subject is too difficult or easy to understand.B.?the listener wants something to be true so badly that he or she interprets the message so as to make it true.C.?the listener is overwhelmed with incoming information and has to decide which information will be processed and remembered.D.?the listener refuses to listen to other people due to prejudice.??37.(p.?132)The Ebbinghaus curve shows that:??A.?we remember less than half of what we've heard after an hour and about one-fourth after a week.B.?we are capable of recalling two-thirds of the information we receive on the day after receiving the information.C.?we remember more than two-thirds of the information we receive after an hour, about a half after a day, and about a third after a week.D.?we cannot remember half of what we hear after an hour, they can remember about a two-third after one day of receiving the information.?38.(p.?132)People have a tendency to allow their minds to wander while attending a conference or a business seminar because:??A.?much of what people say is expressed by nonverbal.B.?people are in the habit of indulging in selective listening.C.?most humans have a capacity for listening at a speed that far exceeds the ability of the fastest speaker.D.?from childhood, most people are trained to listen with less tolerance for distractions and more feedback to the speaker.41.(p.?133)According to the listening expert Anthony Allesandra, which of the following is the major cause that underlies most poor listening habits???A.?Most people are trained to use red flag words to bring out strong emotional response from the listener.B.?In modern society, everyone is constantly bombarded with messages and no one can possibly give full attention to every message.C.?Most people are taught from childhood that talking requires energy, attention, and organization, but listening is a passive behavior.D.?Most people hear only what they want to hear because of their low self-esteem.?44.(p.?134)Jeremy, the manager of a manufacturing company, is in a very bad mood over a contract that the company lost. In this situation, one of his employees asks him for a day off. Jeremy refuses to listen to the employee's reason for the leave application and rejects the request. The employee's failure to communicate the reason for the leave application can best be attributed to:??A.?relevance timing.B.?prejudice.C.?selective listening.D.?emotional timing.??46.(p.?135)When Jack proposed an excellent business idea to his boss in a crowded elevator, his boss just nodded his head and then forgot all about the idea. Jack's idea did not receive the response he had expected because of:??A.?information overload.B.?cognitive dissonance.C.?bad situational timing.D.?poor filtering.49.(p.?135)During his performance appraisal meeting, Roger's manager appreciated that he was being proactive. However, Roger was also advised to improve his interpersonal skills. Roger chose to hear and retain only the good part. As a result, he decided to tell his colleagues only about the good feedback he received from the manager. This is an example of:??A.?self-efficacy.B.?cognitive dissonance.C.?filtering.D.?active listening.?51.(p.?137)According to Albert Mehrabian, which of the following is a function of nonverbal communication???A.?Reducing information overloadB.?Reducing instances of selective listeningC.?Clarifying messagesD.?Improving passive listening?54.(p.?138)Which of the following best defines illustrators???A.?Gestures that are used to control the flow of communicationB.?Gestures that are used like nonverbal punctuation marksC.?Gestures that are used to clarify a pointD.?Gestures that are used in a specific manner because they have a specific meaning?55.(p.?138)Which of the following is an example of a regulator gesture???A.?Pointing the way down the street when giving directionsB.?Raising a hand in a class to get the instructor's attentionC.?Pounding one's fist on a tableD.?Peace signs used by war protesters?56.(p.?139)Which of the following gestures is used in a specific manner because it has a specific meaning???A.?An illustratorB.?A regulatorC.?A displayD.?An emblem59.(p.?141)Which of the following best defines a grapevine???A.?Messages that are communicated between you and your equals in a formal organizationB.?A network within an organization that communicates incomplete, but usually somewhat accurate informationC.?A gossip network in an organization that produces mostly false informationD.?Messages that are communicated in keeping with an organization's chain of command by flowing both upward and downward?60.(p.?144)Which of the following statements is true of cultures across the globe???A.?Success with clients from high-context cultures depend on several factors other than the products or services being offered.B.?In a low-context culture, a written agreement, such as a contract, cannot be taken at face value.C.?In a low-context culture, people lay greater emphasis on nonverbal signals as compared to high-context culture.D.?For clients from high-context cultures, a written agreement is much more important than the social context surrounding the contract.???32.(p.?156)Which of the following is an example of a formal group in a workplace???A.?A grapevine networkB.?An ad hoc task forceC.?A trekking groupD.?A rumor mill?35.(p.?156)When she is at work, Sara prefers having lunch with two of her colleagues because she likes to be identified as part of a group. In this case, Sara is trying to fulfill a(n):??A.?assertiveness need.B.?cognitive need.C.?creativity need.D.?affiliation need.?37.(p.?156)Which of the following is a characteristic of a formal group???A.?It is typically formed around common personality traits.B.?Its members are unaffected by organizational boundaries.C.?It is governed by official rules and unspoken norms.D.?Its members always have the final say about their membership.?40.(p.?157)How do group members act in the forming stage of the group development process???A.?Members discuss about issues from the redefining stage.B.?Members adjust themselves in terms of what behaviors are expected of them.C.?Members collect information and translate it into group objectives.D.?Members reexamine tasks as a group problem.?42.(p.?157)Which of the following is the last stage of the group development process in which the group performs meaningfully???A.?FormalizingB.?CoordinatingC.?RedefiningD.?Forming45.(p.?158)Which of the following is a disadvantage associated with conformity???A.?Group processB.?Cognitive dissonanceC.?GroupthinkD.?Hidden agenda?47.(p.?159)Which of the following best describes hidden agendas???A.?Individual members' secret agendas that are indirectly in line with a group objectiveB.?Discreet agendas, whose fulfillment lead to accomplishment of the group objectiveC.?Norms that a group member discreetly conforms to but opposes it publiclyD.?Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group?49.(p.?161)Which type of leader does not expect his or her position in the organization to be questioned???A.?Autocratic leaderB.?Consultative leaderC.?Participative leaderD.?Free-Rein leader?51.(p.?161)The similarity between an autocratic and a consultative leader is that:??A.?both types of leaders spend a great deal of time and energy getting information from followers.B.?both types of leaders are good listeners.C.?both types of leaders delegate certain tasks to their subordinates.D.?both types of leaders are solely responsible for taking final decisions.?53.(p.?161)Which of the following is a defining characteristic of laissez-faire leaders???A.?These leaders are not comfortable delegating authority and take sole responsibility for their decisions.B.?These leaders make it very clear that they are in charge and their followers usually have little or no freedom to disagree or to disobey.C.?These leaders consult with followers to get information about organizational decisions but they take sole responsibility for the final decisions.D.?These leaders act as representatives for the group members, while allowing them to plan, control, and complete their tasks as they wish.?55.(p.?163)Which type of power is typically used to enforce policies and regulations???A.?Coercive powerB.?Expert powerC.?Charismatic powerD.?Networking power?58.(p.?165)Which of the following steps is likely to help build an effective team???A.?Encouraging the team members to practice groupthinkB.?Building the trust of the team membersC.?Promoting ethnocentrism among the team membersD.?Rewarding efforts of boss massaging by over those of team members59.(p.?166)_____ is the network of shared values in an organization.??A.?Hidden agendaB.?Group dynamicsC.?Corporate cultureD.?Valence60.(p.?170)A way of describing the extent to which managers and others are truly willing to put the shared values and expectations of a culture into action is known as ____.??A.?justiceB.?influenceC.?integrityD.?equity31.(p.?182)Which of the following statements is true of intelligence???A.?Intelligence is a one-dimensional concept.B.?Intelligence is presently based solely on a person's reasoning ability.C.?Intelligence is most accurately measured by standardized tests.D.?Intelligence comes in many forms and are reflected in various skills and talents.?33.(p.?183)People whose intelligence fall into the category of _____ are typically gifted writers, poets, songwriters, and speakers.??A.?movementB.?languageC.?spatial reasoningD.?logic?35.(p.?183)Which of the following is a defining characteristic of people with spatial intelligence???A.?They are gifted writers, poets, songwriters, and speakers.B.?They have a knack for seeing how elements fit together.C.?They have a strong relationship with sounds.D.?They understand the world through math and logic.?37.(p.?184)In which of the following professions is a kinesthetically intelligent person most likely to excel???A.?SongwritingB.?Composing musicC.?BalletD.?Sculpting?39.(p.?186)According to Daniel Goleman, which of the following is a type of emotional competence???A.?Logical reasoningB.?Kinesthetic intelligenceC.?Rational competenceD.?Social competence?43.(p.?187)According to Richard Boyatzis, what is the most common mistake made by people who want to improve their emotional intelligence (EI)???A.?They think that knowing more about the issue will make their skills better.B.?They fall prey to the myth that EI cannot be improved and is inborn.C.?They assume that EI cannot be applied to the workplace.D.?They are unwilling to apply their knowledge of EI to real life situations.46.(p.?189)Mark, a salesman at Signature Inc., is on a 10-day vacation. His manager Gregory calls him in the evening and asks him to meet one of their clients for dinner. Though Mark is on vacation and is not obliged to meet the clients, Gregory urges him to go for the meeting. Which of the following statements should Mark use to refuse politely and yet sound assertive???A.?"I am not going to meet the client when I am on vacation; it's not part of my job."B.?"You are to be blamed for this poor scheduling, and I am not going to suffer for your mistakes."C.?"Since I am on vacation, I have taken up some important personal work and I am busy with that."D.?"Gregory, you had approved my vacation a week ago, if I am not wrong."?47.(p.?190)Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using???A.?Passive-aggressiveB.?Red herringC.?Pointless explanationD.?Counterattack?48.(p.?190)In the context of defensive behavior, a person who uses the _____ approach appears to be shutting down.??A.?passive-aggressiveB.?counterattackC.?red herringD.?pointless explanation51.(p.?193)Which of the following best exemplifies a cultural script???A.?"Jews don't work on Saturdays."B.?"Women can't read maps."C.?"Johnsons are medical people."D.?"Alaskans are tough."?54.(p.?194)_____ flirt with being harmful and often cause anger.??A.?Cultural scriptsB.?First-degree gamesC.?Second-degree gamesD.?Gender scripts60.(p.?195)Which of the following can be seen as a large game in an organization that contains many combinations of games???A.?Office politicsB.?EgocentrismC.?GrapevineD.?Rumor mill ................
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