Services Matrix



|Service Description |Available Terms |SOA Version/Date |Pricing Options / MMUCs |Term Commencement |Billing Commencement |Renewal |Early Termination / Order Cancellation Fees |

| | | | | | |Policy | |

|ALL |See applicable |MA-CSOA |See applicable Pricing |See MA page 1, CSOA |See MA Section 2.0, CSOA |Customer’s existing rates|See CSOA Section 2, and applicable Pricing Schedule |

|-- per MA/CSOA |Pricing |6/22/04 |Schedule. |Section 1.2, and |Section 1.2, and |will go month-to-month at| |

| |Schedule. | | |applicable Pricing |applicable Pricing |the end of the term. |Termination charges will not apply if Customer |

| | | | |Schedule |Schedule. |ACC Business reserves the|terminates a Service or a Service Component for cause,|

| | | | | | |right to increase rates |or if a terminated Service Component is replaced with |

| | | | | |Billing commencement is |upon 30 days notice. |an upgraded like Service Component at the same |

| | | | | |typically on the Service | |Site(s), provided the applicable minimum period and |

| | | | | |Activation Date. | |associated charge for the replacement Service |

| | | | | | | |Component are each equal to or greater than the |

| | | | | | | |applicable period and charge for the terminated |

| | | | | | | |Service Component. |

| | | | | | | | |

| | | | | | | |Otherwise, Customer must pay all charges incurred as |

| | | | | | | |of the effective date of termination: |

| | | | | | | |(i) any credits, waived charges or unpaid amortized |

| | | | | | | |charges if the Service Component is terminated prior |

| | | | | | | |to the end of an applicable minimum retention period |

| | | | | | | |(specified in the Pricing Schedule, the Service Guide |

| | | | | | | |or the Applicable Tariffs); (ii) the applicable amount|

| | | | | | | |of recurring charges for the terminated Service |

| | | | | | | |Component multiplied by the number of months remaining|

| | | | | | | |in an applicable minimum payment period (specified in |

| | | | | | | |the Pricing Schedule, the Service Guide or the |

| | | | | | | |Applicable Tariffs); (iii) any access facilities |

| | | | | | | |termination charges and other third-party charges |

| | | | | | | |incurred by AT&T due to the termination; and (iv) A |

| | | | | | | |Termination Charge equal to 50% of the unsatisfied |

| | | | | | | |MARC for the year of the Pricing Schedule Term in |

| | | | | | | |which the Pricing Schedule is terminated plus 50% of |

| | | | | | | |the MARC for each year remaining in the Pricing |

| | | | | | | |Schedule Term |

|Managed Internet |12 month |ACC PS160 |Bandwidths from |Contract effective date |Service Activation Date |Customer’s existing rates|See MA/CSOA entry above. |

|Service (MIS) |24 month |Last Updated |56K-45Mbps. OC3 |is when ACC Business | |will go month-to-month at| |

| |36 month |10/14/04 |available ICB. |countersigns the | |the end of the term. |The Customer may terminate service without incurring |

|(Included Managed | | | |agreement. | |ACC Business reserves the|Termination Charges prior to the end of the service |

|CPE and Customer | | |Flat Rate pricing | | |right to increase rates |term, provided the Customer is current in payment to |

|Provided & Managed | | |includes Port, & CPE. | | |upon 30 days notice. |ACC Business for services provided and replaces this |

|CPE options) | | | | | | |Pricing Schedule with either: |

| | | |Loop included for | | | |1) other domestic and/or international |

|(MRC -Based) | | |56Kbps-4xT1 speeds within| | | |telecommunications services provided by ACC Business |

| | | |30 miles of AT&T PoP in | | | |having a new revenue commitment equal to or greater |

| | | |the 48 continental United| | | |than the revenue commitment set forth in this Pricing |

| | | |States. | | | |Schedule; or |

| | | | | | | |2) the same services provided by ACC Business having |

| | | |Customer can | | | |a new revenue commitment equal to or greater than the |

| | | |provide/manage own CPE | | | |remaining revenue commitment of this Pricing Schedule.|

| | | |for monthly discount. | | | | |

| | | | | | | | |

| | | |Special Pricing may be | | | | |

| | | |available. | | | | |

|Multi-Service Access|Each component |ACC PS160 |Available components: |Because components can be|Because components can be|Each component follows |Each component follows respective Termination / Order |

|(MSA) |treated |Last Updated | |ordered independently, |ordered independently, |respective Renewal |Cancellation fees. |

| |independently |10/14/04 |MIS: 56-768Kbps, |each component can follow|each component can follow|Policies. | |

|(Available |according to | |Included Managed CPE |its respective term |its respective billing | | |

|components are: |existing | |only. |commencement. |commencement. | | |

|MIS, Dedicated |available terms.| | | | | | |

|Voice) | | |Voice: Dedicated LD |In a typical |In a typical | | |

| | | |available on remaining |implementation of brand |implementation of brand | | |

| | | |channels. ADL no longer |new MSA, the term |new MSA, then billing | | |

| | | |available. Prime in |commencement of MIS would|commencement date of MIS | | |

| | | |development. |be the term commencement |would be billing | | |

| | | | |date of MSA. |commencement date. | | |

| | | |Private Line: In | | | | |

| | | |development | | | | |

|Frame Relay |12 month |ACC PS900 |Standard pricing based on|Upon activation of Host |Coincides with term |Customer can extend |Early term requires billing of all previously waived |

| |24 month |Last Updated |individual customer |location and one or more |commencement. Billing set|current pricing for 12 |NRC charges, as well as any unamortized prorated |

| |36 month |10/14/04 |network configuration |Remote connections. |up as Cycle 1, with |months beyond initial |router install NRC. Also, 50% of the applicable DMMRC |

| | | |requirements | |partial month billing in |term, or elect to reterm |for each month remaining in the contracted term. |

| | | | | |first and final month, as|at prevailing rate | |

| | | |Special pricing (DSA | |applicable. |structure. |Cancellations received less than 30 days prior to the |

| | | |900SP) is available in | | | |established due date, will incur charges of $500 per |

| | | |competitive situations as| |90 day DMMRC ramp is | |cancelled port and $40 per cancelled PVC. |

| | | |approved by ACC ATQ | |provided with fully | | |

| | | |department. | |compliance required on or| | |

| | | | | |before month 4 billing. | | |

| | | |$2000 DMMRC is standard. | | | | |

| | | |Higher DMMRC is available| | | | |

| | | |for optimized pricing as | | | | |

| | | |appropriate via ACC ATQ | | | | |

| | | |authorization. | | | | |

|Private Line |12 month |ACC PS153 |$500 Data Monthly Minimum|Contract effective date |Completion / |Customer’s existing rates|See MA/CSOA entry above. |

|T1.5/T45 |24 month |Last Updated |Charge |is when ACC Business |Communication of: |will go month-to-month at| |

|ISDN |36 month |10/14/04 | |countersigns the |1. Actual circuit install|the end of the term. | |

| | | |Term & Volume Plans |agreement. |date |ACC Business reserves the|The Customer may terminate service without incurring |

|(MRC -Based) | | |available through GCT | |- or - |right to increase rates |Termination Charges prior to the end of the service |

| | | | | |2. If notified of CNR, 15|upon 30 days notice. |term, provided the Customer is current in payment to |

| | | | | |days from original due | |ACC Business for services provided and replaces this |

| | | | | |date for which ACC | |Pricing Schedule with either: |

| | | | | |Business was ready | |1) other domestic and/or international |

| | | | | |- or - | |telecommunications services provided by ACC Business |

| | | | | |3. If not #1 or #2, then | |having a new revenue commitment equal to or greater |

| | | | | |the Revised due date ACC | |than the revenue commitment set forth in this Pricing |

| | | | | |provided to customer | |Schedule; or |

| | | | | | | |2) the same services provided by ACC Business having |

| | | | | | | |a new revenue commitment equal to or greater than the |

| | | | | | | |remaining revenue commitment of this Pricing Schedule.|

| | | | | | | | |

| | | | | | | |Local Access Cancellation Charge Calculation |

| | | | | | | |Dashboard: |

| | | | | | | |

| | | | | | | |ator |

|Dedicated Outbound |12 mo |ACC PS600 |MMUC/ MARC Levels: |Completion / |Completion / |Upon expiration of the |35% of the MMUC, applied for the number of full months|

|Dedicated Toll Free |24 mo |Last Updated |$200 month |Communication of: |Communication of: |Term Long Distance |remaining in the term OR 50% of unsatisfied Voice |

| |36 mo |11/10/04 |$250 month |Applies to MMUCS Only |Actual circuit install |services continue to be |Minimum Annual Revenue Commitment applied to VMARC |

|(Usage-Based) | | |$500 month |Actual circuit install |date (completion) |provided on a month to |contracts. |

| | |ACC PS600TX |$750 month |date (completion) | |month basis with the |Billing must be pro-rated to reflect a 100% |

| | |Last Updated |$1,000 month |-or - |If not (1) then the |rates agreed to in the |application of the MMUC, effective from the date on |

| | |10/07/04 |$2,500 month |The revised due date |Revised due date ACC |contract until |which the customer requests cancellation, until the |

| | | |$5,000 month |provided by ACC Business |provided to customer |termination by either |end of the current bill cycle. |

| | | |$10,000 month |to the customer | |party. | |

| | | |$12k Marc |3. If neither #1 or #2, |If not (1 or 2) then the | |Example: A customer with a $1,000 MMUC and a 24 month |

| | | |$30k Marc |then |Original due date for |Customer signature on new|term disconnects in the 10th month. The customer would|

| | | |$60K Marc |the Original Due Date for|which ACC was ready |SOA with new term and |be responsible for the entire MMUC in the 10th month |

| | | |$120k Marc | | |current rates required to|and would also be responsible to pay early |

| | | |* Separate VMARC pricing |which ACC Business was | |renew the term plan |termination charges for the 14 months remaining |

| | | |schedule is attached to |ready | | |calculated as follows: $1,000 MMUC X 35% = $350 X 14 |

| | | |the Dedicated Pricing |4.For Early Termination, | | |months + $4900 |

| | | |Schedule |prior to installation the| | | |

| | | | |Contract Effective date | | |Note: Early termination charges do not apply if the |

| | | | |applies | | |terminated contract is replaced with a new contract |

| | | | |(VMARC) terms begin | | |with a revenue commitment of equal or greater |

| | | | |with the first full bill | | |value than the cancelled contract |

| | | | |cycle | | | |

| | | | |after ACC B countersigns | | |Small Business Customers in the state of California |

| | | | | | | |(with up to 20 individual lines or 1 T1.5) may |

| | | | | | | |terminate service without penalty within 30 days of |

| | | | | | | |service activation. |

|Domestic Switched |12 mo |ACC PS311 |$100 |The first day of the next|Service Order Completion |Upon expiration of the |35% of the MUC applied for the number of full months |

|Outbound |24 mo |Last Updated |$150 |full billing month |Date |Term, Long Distance |remaining in the term. |

|Domestic Switched |36 mo |11/10/07 |$200 |(according to billing |(Billing Account created |services continue to be |Billing must be pro-rated to reflect a 100% |

|Toll Free |Month to Month | |$250 |cycle start), following |or updated) |provided on a month to |application of the MMUC, effective from the date on |

| | | |$500 |the date on which the | |month basis with the |which the customer requests cancellation, until the |

|(Usage-Based) | | |Month to Month |customer subscribes to | |rates agreed to in the |end of the current bill cycle. |

| | | |$9.95 |the plan. | |contract until | |

| | | |$29.95 | | |termination by either |Example: A customer with a $100 MMUC and a 12- month |

| | | | |The date the customer | |party. |Term disconnects during the 6th month of service. The|

| | | | |subscribes to the plan is| |Customer signature on |customer would be responsible for the entire MMUC in |

| | | | |based on the date ACC | |Switched SOA with new |the 6th month and would also be responsible for the 6 |

| | | | |Business countersigns the| |term and current rates |months remaining times $100 MMUC times 35%, which |

| | | | |Agreement. | |required to renew the |equals $210 |

| | | | | | |term plan | |

| | | | |Not Applicable for Month | | |Note: Early termination charges do not apply if the |

| | | | |to Month | |Not Applicable for Month |terminated contract is replaced with a new contract |

| | | | | | |to Month |with a revenue commitment of equal or greater value |

| | | | | | | |than the cancelled contract. |

| | | | | | | | |

| | | | | | | |For MTM, billing must be pro-rated to apply partial |

| | | | | | | |month MUC charges, effective from the date on which |

| | | | | | | |the customer requests cancellation. |

| | | | | | | | |

| | | | | | | |Small Business Customers in the state of California |

| | | | | | | |(with up to 20 individual lines or 1 T1.5) may |

| | | | | | | |terminate service without penalty within 30 days of |

| | | | | | | |service activation. |

|Switched LD and |12 mo |ACC PS311 Bundled |12, 24 or 36 month Terms |The first day of the next|Service Order Completion |Upon expiration of the | |

|Local ( Bundle |24 mo |Switched Pricing |$100 |full billing month |Date |Term, Long Distance |35% of the MUC applied for the number of full months |

|Outbound |36 mo |Schedule Non-Texas |$150 |(according to billing |(Billing Account created |services continue to be |remaining in the term. |

|Switched LD and |Month to Month |Last Updated |$200 |cycle start), following |or updated) |provided on a month to |Billing must be pro-rated to reflect a 100% |

|Local * Bundle Toll | |11/10/04 |$250 |the date on which the | |month basis with the |application of the MMUC, effective from the date on |

|Free | | |$500 |customer subscribes to | |rates agreed to in the |which the customer requests cancellation, until the |

| | |ACC PS311tx Bundled|Month to Month |the plan | |contract until |end of the current bill cycle. |

|Usage-Based) | |Switched Pricing |$9.95 |The date the customer | |termination by either | |

| | |Schedule Texas |$29.95 |subscribes to the plan is| |party |Example: A customer with a $100 MMUC and a 12- month |

| | |Last Updated | |based on the date ACC | |Customer signature on |Term disconnects during the 6th month of service. The|

| | |10/07/04 | |Business countersigns the| |Bundled Switched SOA with|customer would be responsible for the entire MMUC in |

| | | | |Agreement. | |new term and current |the 6th month and would also be responsible for the 6 |

| | | | |Not Applicable for Month | |rates required to renew |months remaining times $100 MMUC times 35%, which |

| | | | |to Month | |the term plan |equals $210 |

| | | | | | |Not Applicable for Month | |

| | | | | | |to Month |Customer may terminate service without incurring |

| | | | | | | |Termination Charges prior to the end of the service |

| | | | | | | |term, provided the Customer is current in payment to |

| | | | | | | |ACC Business for services provided and replaces this |

| | | | | | | |Pricing Schedule with other domestic and/or |

| | | | | | | |international telecommunications services provided by |

| | | | | | | |ACC Business having a new revenue commitment equal to |

| | | | | | | |or great than the revenue commitment set forth in this|

| | | | | | | |Pricing Schedule. |

| | | | | | | | |

| | | | | | | |See MA/CSOA entry above |

| | | | | | | | |

| | | | | | | | |

| | | | | | | |For MTM, billing must be pro-rated to apply partial |

| | | | | | | |month MUC charges, effective from the date on which |

| | | | | | | |the customer requests cancellation. |

| | | | | | | | |

| | | | | | | |Small Business Customers in the state of California |

| | | | | | | |(with up to 20 individual lines or 1 T1.5) may |

| | | | | | | |terminate service without penalty within 30 days of |

| | | | | | | |service activation. |

|PrimeXpress, |1 year |ACC PS400 |Vary by switch |Contract effective date |1. Service Activation |Customer’s existing rates|Customer may terminate service without incurring |

|PrimePlex, or |2 year |PrimeXpress/Plex |city/state/LEC/ Pricing |is when ACC Business |Date |will go month-to-month at|Termination Charges prior to the end of the service |

|PrimePath (Trial |3 year |Prime Pricing |Level/Term |countersigns the |- or - |the end of the term. |term, provided the Customer is current in payment to |

|customers only at |MTM also |Schedule |GCT A (lead offer), GCT |agreement. |2. If notified of CNR, 30|ACC Business reserves the|ACC Business for services provided and replaces this |

|this time) |available for |Last Updated |B, GCT C, GCT D, GCT E | |days from original LEC |right to increase rates |Pricing Schedule with other domestic and/or |

| |PrimePath |11/10/04 |(Custom) or | |Concurred due date for |upon 30 days notice. |international telecommunications services provided by |

| | | |Standard/Basic Marketing | |which ACC Business was | |ACC Business having a new revenue commitment equal to |

| | |ACC PS410 PrimePath|Guide Rates | |ready. MRC for access |Examples: |or great than the revenue commitment set forth in this|

| | |Pricing Schedule |Prime MARCs apply to | |facility billed | |Pricing Schedule. |

| | |Last Updated |Prime related services | |- or - |See 1. Above |See MA/CSOA entry above |

| | |11/10/04 |only and are per state | |If not #1 or #2, then the|ACC Business will |Examples: |

| | | |(except for Custom deals,| |Revised due date ACC |continue to bill the |See 1. Above – Early Termination without incurring |

| | | |if applicable) | |Business provided to |customer for their |Termination charges/Discontinuance |

| | | |GCT A - $3K | |customer |existing local services |If a customer terminates and does not meet all |

| | | |GCT B - $6K | | |at the originally |criteria as outlined in 1) above, they will be |

| | | |GCT C - $9K | |Outlined in Customer |contracted for rates. |responsible for all termination charges and, if |

| | | |GCT D - $15K | |Expectation Document and |However, there is no |applicable, Discontinuance charges |

| | | |GCT E - $20K per state | |Customer Not Ready (CNR) |longer a term or MARC |There are no termination charges incurred if a |

| | | |per year & minimum 2 year| |30 Day Billing Process |associated with these |customer is current in payment of local services and |

| | | |term (or other Custom | |e.g., Delays in turn up |rates until the customer |replaces the Attachment with other local services |

| | | |requests) | |of service may result in |or ACC Business notifies |having a MARC and term equal to or greater than their |

| | | |Standard – no MARC | |monthly recurring charges|the other in writing and |existing one |

| | | | | |billed after 30 days or |a new contract/SOA is |See 2. Above – Early Termination charges/ |

| | | | | |cancellation of the |counter signed |Discontinuance/Discounts; Repayment upon Service |

| | | | | |service request |Prime contracts/terms are|termination |

| | | | | | |not auto-renewing |A customer with 3 T1s in NJ with a GCT B, 2-year term |

| | | | | | | |cancels at month 20. They are responsible for 50% of |

| | | | | | | |the unsatisfied MARC (if applicable). Also, one (1) |

| | | | | | | |of the T1s was in service for less than 12 months. |

| | | | | | | |They would also be responsible for repaying any |

| | | | | | | |discount or waiver NRCs received on that T1 e.g., One |

| | | | | | | |Month MRC Promo, Installation Waiver, etc. |

| | | | | | | |General Item |

| | | | | | | |Customer signs a contract and cancels prior to service|

| | | | | | | |going up – there is no termination penalty since the |

| | | | | | | |“term” has not yet commenced (when service up) |

| | | | | | | | |

| | | | | | | |Small Business Customers in the state of California |

| | | | | | | |(with up to 20 individual lines or 1 T1.5) may |

| | | | | | | |terminate service without penalty within 30 days of |

| | | | | | | |service activation. |

( Switched Local Service is only available as a bundle with ACC Business Long Distance and is Month-to-Month. If Switched Local Service is disconnected, no penalty charges apply to the Local Service; however, penalty charges may apply if the Long Distance is discontinued.

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