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[Pages:172]GIO Business Protect

Product Disclosure Statement and Policy Wording

Contents

About this Product Disclosure Statement and Policy Wording3 Who is the insurer3 Part A: Policy summary4 Part B: Your rights and responsibilities5 Other information7 Privacy statement8 Part C: Information for some policyholders 12 Part D: Your business protect insurance policy16 General policy conditions16 General claims conditions18 General exclusions 21 General definitions 24 Policy section 1 ? Property damage 29 Policy section 2 ? Theft 50 Policy section 3 ? Glass 56 Policy section 4 ? Money 59 Policy section 5 ? Business interruption 65 Policy section 6 ? Public and products liability 76 Policy section 7 ? Management liability 88 Policy section 8 ? Portable and valuable items104 Policy section 9 ? Equipment breakdown 109 Policy section 10 ? Tax Probe117 Policy section 11 ? Commercial motor123 Policy section 12 ? Personal accident and illness149 Policy section 13 ? Goods in transit159 Policy section 14 ? Strata164

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About this Product Disclosure Statement and Policy Wording

We are required to give you a Product Disclosure Statement (PDS) if you are insuring: a. a home building under Policy section 1 - Property damage, Policy section 2 - Theft or Policy section 3 ? Glass; b. vehicles (not exceeding 2 tonnes) under Policy section 11 ? Commercial motor; or c. against personal accident or illness under Policy section 12 ? Personal accident and illness; and you are: `` an individual; or `` a small business, having:

`` in the case of a non-manufacturing business, less than 20 employees; or `` in the case of a manufacturing business, less than 100 employees. This PDS and Policy Wording has 4 parts: `` Part A contains the Policy summary. You can use this summary to decide which Policy sections you require. `` Part B contains information about your rights and responsibilities, our Privacy statement and how to contact us if you have a question or complaint. Part B applies to all Policy sections and should be read by all persons who take out this insurance. `` Part C contains information that only applies to some policyholders. This part only applies to you if you are insuring vehicles (not exceeding 2 tonnes) under Policy section 11 ? Commercial motor; or a home building under Policy section 1 - Property damage, Policy section 2 - Theft or Policy section 3 ? Glass; or insuring against a personal accident or illness under Policy section 12 ? Personal accident or illness, and you are an individual or a small business. `` Part D contains your GIO Business Protect Policy Wording. It applies to all persons who take out this insurance. To understand the full terms and conditions of your policy, you must read all parts of the PDS and Policy Wording. If you are an individual or a small business and you are insuring vehicles under Policy section 11 ? Commercial motor; or a home building under Policy section 1 - Property damage, Policy section 2 - Theft or Policy section 3 ? Glass; or against a personal accident or illness under Policy section 12 ? Personal Accident or Illness, you should also read the relevant sections of Part C.

Who is the insurer

This insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as GIO.

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Part A: Policy summary

GIO Business Protect offers a range of insurance covers. These are listed below. Not all covers are available on their own and some are dependent on you taking out another cover as well. For covers you have selected please refer to what "We cover" and what "We do not cover" in the relevant Policy section.

Cover type

Summary of covers (See the relevant Policy section for details, relevant limits, and specific conditions and exclusions that apply)

Policy section 1 ? Property damage

This Policy section covers loss of or damage to your property from specified insured events such as fire, lightning and explosion, and provides a number of automatic Extra covers and Additional benefits.

Policy section 2 ? Theft

This Policy section covers loss of or damage to your contents, stock and specified items due to theft and provides some Extra covers and Additional benefits.

Policy section 3 ? Glass

This Policy section covers glass at your premises (including internal glass, external glass and sanitary fittings) and provides an Extra cover and Additional benefit.

Policy section 4 ? Money

This Policy section covers your business's money while at your premises, in a safe or strongroom, in transit to or from your premises, in your personal custody, or custody of a trusted employee.

Policy section 5 ? Business interruption

Depending on whether you select Turnover cover, Gross profit cover or Gross rentals cover, this Policy section covers you for either reduction in turnover, gross profit or gross rentals and the increased costs of working as a result of damage to property caused by specified insured events. Some automatic Extra covers and Additional benefits are also provided.

Policy section 6 ? Public and products Liability

This Policy section covers the legal liability of your business for personal injury to another person (other than employees), damage to property owned or controlled by someone else, or advertising liability.

Policy section 7 ? Management liability This Policy section covers the management liability of you, your directors, officers and employees.

Policy section 8 ? Portable and valuable items

This Policy section covers portable or valuable items that you usually carry around with you in the course of your business anywhere in the world.

Policy section 9 ? Equipment breakdown

This Policy section covers the breakdown of insured equipment at the premises and any direct loss or damage to property insured. You have a choice of two types of cover in this Policy section.

Policy section 10 ? Tax Probe

This Policy section covers the professional fees incurred in connection with a tax audit of the business's financial or tax affairs by an authority authorised to do so, for example, the Australian Taxation Office.

Policy section 11 ? Commercial motor This Policy section covers vehicles with a choice of Comprehensive, Legal liability fire and theft, or Legal liability only covers.

Policy section 12 ? Personal accident and illness

This Policy section covers loss of or damage caused to goods you sell, buy or use in your business when they are in transit. You have a choice of two types of cover in this Policy section.

Policy section 13 ? Goods in transit

This Policy section covers the named person shown on the policy schedule for certain insured losses caused by an accident or illness.

Policy section 14 ? Strata

This Policy section covers the body corporate of the commercial strata for certain insured losses caused by office bearers.

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Part B: Your rights and responsibilities

This part of your PDS applies to all Policy sections described in Part D of your PDS. All policyholders need to read Part B.

Your duty of disclosure

Before you enter into an insurance contract, you have a duty to tell us anything that you know, or could reasonably be expected to know, may affect our decision to insure you and on what terms. You have this duty until we agree to insure you. You have the same duty before you renew, extend, vary or reinstate an insurance contract. You do not need to tell us anything that: `` reduces the risk we insure you for; or `` is common knowledge; or `` we know or should know as an insurer; or `` we waive your duty to tell us about. If you do not tell us something If you do not tell us anything you are required to, we may cancel your contract or reduce the amount we will pay you if you make a claim, or both. If your failure to tell us is fraudulent, we may refuse to pay a claim and treat the contract as if it never existed.

Not meeting your responsibilities

If you do not meet your responsibilities outlined in your policy, or if you do not tell us everything relevant to our decision whether or not to insure you, or if you mislead us, we can refuse to pay a claim or reduce the amount we pay or cancel your policy. If fraud is involved, we can treat your policy as if it never existed.

Cooling off period

You have the right to cancel and return the insurance policy or a section of the policy by notifying us in writing within 30 days of the date it was issued to you ("cooling off period"), unless you have a claim under the policy within the cooling off period. If you cancel your policy or a section of the policy during the cooling offer period, we will return the amount you have paid. In addition, if you vary your policy and add a section, you have the right to cancel that section within 30 days of the date it was added by notifying us in writing ("additional cooling off period") unless you make a claim under that section within the additional cooling off period. If you cancel the added section during the additional cooling off period, we will return the amount you have paid for that section. To cancel at other times, please see "Cancellations" below.

The amount of your premium

The premium is the amount you pay us for this insurance. It includes stamp duty, GST, other government charges and fire services levy (FSL) that applies. Your premium is shown on your policy schedule. The premium does not include any service or administration fee charged to you by your insurance intermediary. In addition to the factors we use to calculate your premium, the discounts you qualify for also affect your premium. Your premium includes any discounts you qualify for and these are applied before adding applicable government charges. We might advertise special offers and benefits from time to time. If we have a special offer available that is not in this PDS, we can give you a separate terms and conditions brochure about the offer if you ask us. These offers might be short-term and we can withdraw them at anytime.

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Paying your premiums

We will tell you how much you have to pay and how much time you have for payment. You must pay your premium by the due date. For the first period of insurance, if you do not pay the premium owing by the due date, we can cancel your policy as set out in `Cancellations' below. For renewal policies, if you do not pay your premium by the due date, then the renewal policy will not commence and your cover will end at the expiry of the previous period of insurance. If you change your policy you may be entitled to a partial refund of premium or be required to pay an additional premium. Where a change to your policy results in a premium reduction, we will refund the amount by which your premium has reduced less any non-refundable government charges if the refund is more than $10. Where a change to your policy results in a premium increase, you will have to pay the amount by which your premium has increased as a condition of us accepting the change to your policy.

Paying by monthly instalments

If you pay your premium by monthly instalments and your payment is overdue we can: `` refuse to pay a claim if payment is 14 days (or more) late; and `` cancel your policy if payment is a month (or more) late.

Cancellations

You can cancel your policy at any time. The cancellation takes effect on the date we receive your request. If you cancel your policy we will refund the proportion of your premium for the unexpired period of insurance less any non-refundable government charges if the refund is more than $10. We can cancel your policy at any time according to law. If we cancel your policy we will refund the proportion of your premium for the unexpired period of insurance less any non-refundable government charges if the refund is more than $10. If you pay by monthly instalments and an instalment is unpaid for more than 1 month, we can cancel your cover. We will send you a notice in writing regarding your non-payment at least 14 calendar days before any cancellation by us for non-payment. If after sending the above notice we do not receive the instalment payment, we will send you a second notice in writing, either:

i. prior to cancellation, informing you that your instalment policy is being cancelled for non-payment; or ii. within 14 days after cancellation by us, confirming our cancellation of your instalment policy. If we pay out a claim for the full sum insured on your building, that cover ends. Any Policy section, Extra cover, Additional benefit or Optional insurance for that cover also ends. If we pay out a claim for a total loss on your vehicle, that cover ends. Any Policy section, Extra cover, Additional benefit or Optional insurance for that cover also ends. When your policy ends as a result of us paying out a claim for the full sum insured on your building or total loss of your vehicle, we will not refund any premium for an unexpired period of insurance. If you have been paying your premium by monthly direct debit instalments, we will deduct the remaining instalment premiums due for the unexpired period of insurance from the amount we pay for the claim.

Claims made and notified basis of cover

Policy section 7 ? Management liability (excluding Optional insurance 1 - Employee dishonesty) and Optional insurance 1 ? Office bearers' liability of Policy section 14 ? Strata, are issued on a `claims made and notified' basis. This means that Policy section 7 ? Management liability (excluding Optional insurance 1 - Employee dishonesty) and Optional insurance 1 of Policy section 14 respond to: `` claims first made against you during the period of insurance and notified to us during the period of insurance, provided that

you were not aware at any time prior to the policy inception of circumstances which would have put a reasonable person in your position on notice that a claim may be made against them; and `` written notification of facts pursuant to section 40(3) of the Insurance Contracts Act 1984. The facts that you may decide to notify are those which might give rise to a claim against you. Such notification must be given as soon as reasonably practicable after you become aware of the facts and prior to the time at which your policy expires. If you give written notification of facts your policy will respond even though a claim arising from those facts is made against you after your policy has expired.

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When the period of insurance expires, no new notification of claims or facts can be made under Policy section 7 ? Management liability (excluding Optional insurance 1 - Employee dishonesty) or Optional insurance 1 ? Office bearers' liability of Policy section 14 - Strata of the expired policy even though the event giving rise to the claim against you may have occurred during the period of insurance. An exception to this is under Additional benefit 13 - Automatic discovery period of Policy section 7, if any, under which some cover for new notification of claims or facts is available.

Excess

This is the amount you have to pay if you suffer loss, damage or incur liability which leads to a claim under your policy. The amount and type of excess that applies to your policy is shown either in Part D of this document or on your policy schedule. If you claim under more than one (1) Policy section for one incident or event, then you only pay the largest applicable excess, unless expressly stated otherwise in the policy. For example, Additional benefits may have their own excess which may be in addition to any excess that may apply to a claim.

Fraudulent claims

If you, or anyone acting on your behalf, or with your knowledge, makes a claim that is false or causes loss or damage deliberately, we may do one or more of the following: `` refuse to pay a claim; `` cancel your policy; or `` take legal action against you.

Other information

The Goods and Services Tax (GST) and your sum insured

In addition to the premium, we will charge you an amount on account of GST. You must inform us of the extent to which you are entitled to an input tax credit (ITC) for your premium and each time that you make a claim. No payment will be made to you for any GST liability that you may incur on the settlement of a claim if you do not inform us of your entitlement or correct entitlement to an input tax credit. GST has an impact on the way in which claim payments are calculated under your policy. We will calculate the amount of any payment we make to you having regard to your GST status. The amount we pay you for any claim will be calculated taking into account any input tax credit to which you are entitled for any acquisition which is relevant to your claim, or to which you would have been entitled were you to have made a relevant acquisition. If you are not entitled to an input tax credit on your policy premium, all sums insured and limits of liability stated in your policy are GST inclusive (unless your policy states otherwise). If you are entitled to an input tax credit on any part of your policy premium, the sums insured and limits of liability stated in your policy are exclusive of GST to the extent of your input tax credit entitlement. In respect of your policy, where you are registered for GST purposes you should calculate the sums insured having regard to your entitlement to input tax credits. You should, therefore, consider the net amount (after all input tax credits have been taken into account) which is to be insured and calculate and advise to us a sums insured amount on a GST exclusive basis. This outline of the effect of the GST on your policy is for general information only. You should not rely on this information without first seeking expert advice on the application of the GST to your particular circumstances. `GST', `input tax credit', `acquisition' and `supply' have the meaning given in A New Tax System (Goods and Services Tax) Act 1999.

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Privacy statement

AAI Limited trading as GIO is the insurer and issuer of this product, and is a member of the Suncorp Group (the Group).

Why do we collect personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We collect personal information so that we can: `` identify you and conduct appropriate checks; `` understand your requirements and provide you with a product or service; `` set up, administer and manage our products and services and systems, including the management and administration of

underwriting and claims; `` assess and investigate any claims you make under one or more of our products; `` manage, train and develop our employees and representatives; `` manage complaints and disputes, and report to dispute resolution bodies; and `` get a better understanding of you, your needs, your behaviours and how you interact with us, so we can engage in product

and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.

What happens if you don't give us your personal information?

If we ask for your personal information and you don't give it to us, we may not be able to provide you with any, some, or all of the features of our products or services.

How we handle your personal information

We collect your personal information directly from you and, in some cases, from other people or organisations. We also provide your personal information to other related companies in the Group, and they may disclose or use your personal information for the purposes described in `Why do we collect personal information?' in relation to products and services they may provide to you. They may also use your personal information to help them provide products and services to other customers, but they'll never disclose your personal information to another customer without your consent. Under various laws we will be (or may be) authorised or required to collect your personal information. These laws include the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, Personal Property Securities Act 2009, Corporations Act 2001, Autonomous Sanctions Act 2011, Income Tax Assessment Act 1997, Income Tax Assessment Act 1936, Income Tax Regulations 1936, Tax Administration Act 1953, Tax Administration Regulations 1976, A New Tax System (Goods and Services Tax) Act 1999 and the Australian Securities and Investments Commission Act 2001, as those laws are amended and includes any associated regulations.

We will use and disclose your personal information for the purposes we collected it as well as purposes that are related, where you would reasonably expect us to. We may disclose your personal information to and/or collect your personal information from: `` other companies within the Group and other trading divisions or departments within the same company (please see our

Group Privacy Policy for a list of brands/companies); `` any of our Group joint ventures where authorised or required; `` customer, product, business or strategic research and development organisations; `` data warehouse, strategic learning organisations, data partners, analytic consultants; `` social media and other virtual communities and networks where people create, share or exchange information; `` publicly available sources of information; `` clubs, associations, member loyalty or rewards programs and other industry relevant organisations; `` a third party that we've contracted to provide financial services, financial products or administrative services ? for example:

`` information technology providers, `` administration or business management services, consultancy firms, auditors and business management consultants, `` marketing agencies and other marketing service providers, `` claims management service providers,

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