Browsing to Borrow: “Mom & Pop” Small Business ...
Board of Governors of the Federal Reserve System
Browsing to Borrow: "Mom & Pop" Small Business Perspectives on Online Lenders
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Board of Governors of the Federal Reserve System
Browsing to Borrow: "Mom & Pop" Small Business Perspectives on Online Lenders
June 2018
Barbara J. Lipman, Federal Reserve Board Ann Marie Wiersch, Federal Reserve Bank of Cleveland
The authors wish to thank the following colleagues for their thoughtful comments, managerial support, and guidance: Anna Alvarez Boyd, Angelyque Campbell, and Joseph Firschein from the Federal Reserve Board and Lisa Nelson, Emily Garr Pacetti, and Mark Schweitzer from the Federal Reserve Bank of Cleveland. The authors also appreciate the technical assistance provided by the qualitative research team at Harris Insights & Analytics and their partners: Kip Brown, Gayle S. Fluster, Dany Galbiati, and Marjie Sands. Finally, thanks are due to Anita Bennett, Jennie Blizzard, Susan Stawick, Howard Williams, and Pamela Wilson, of the Federal Reserve Board and June Gates of the Federal Reserve Bank of Cleveland for the valuable assistance they provided to this publication.
The views expressed here are those of the authors and not necessarily those of the Board of Governors of the Federal Reserve System or the Federal Reserve Bank of Cleveland.
Mention or display of a trademark, proprietary product, or firm in the report does not constitute an endorsement or criticism by the Federal Reserve System and does not imply approval to the exclusion of other suitable products or firms.
Contents
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview of Small Business Online Lending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About the Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Themes and Observations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Issues for Consideration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Appendix A: About the Participants and Their Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Appendix B: Focus Group Screener Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Appendix C: Focus Group Topic Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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