Description

 ICTSS00108 Digital Skills for Small Business Skill SetDescriptionThis skill set addresses the skills and knowledge needed to support small businesses in building a digital presence, transitioning to online solutions and providing online customer service.Pathways InformationThese units of competency provide credit towards BSB30315 Certificate III in Micro Business Operations, ICT30120 Certificate III in Information Technology SIR30216 Certificate III in Retail and other qualifications that allow for selection of these units.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this skill set at the time of publication.Skill Set RequirementsBSBXCS303 Securely manage personally identifiable information and workplace informationICTWEB304 Build simple web pagesSIRXCEG006 Provide online customer serviceSIRXMKT002 Use social media to engage customersTarget GroupThis skill set is for those working in small businesses in any industry who require the skills and knowledge to transform and transition their business models so that they can operate in an online context.Suggested words for Statement of AttainmentThese units of competency from the BSB Business Services, ICT Information and Communications Technology and SIR Retail Services Training Packages meet industry requirements for applying digital skills to help small businesses transition to an online context. ................
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