Make a Payment - Snap-on

Frequently Asked Questions:

I just registered, the site stated it was mailing me a temporary password via my email but I'm not finding the temporary password email in my inbox? The email is coming from Credit@. Some email providers will filter it into your Spam or junk mail folders.

I'm trying to change my password, but the site is not accepting my temporary password, how do I fix this? When copying the temporary password from your email to the website, copy and paste it versus retyping it in. If it does not work; select Forgot Username / Password, under the If you forgot your Password? Enter your email address in the User ID, then under the If you forgot your password click on the Reset Password box, answer your security questions and you'll receive a new temporary password.

I'm trying to pay with my credit card but it's not accepting it. Snap-on Credit can only process Visa & MasterCard.

I have a prepaid debit card and I'm getting a decline message, but I know I have money on the card, why won't it be accepted? Most prepaid cards have to be registered with the prepaid card company to make web payments. On the prepaid card is a contact/registration phone number for the card.

I'm getting a decline message when trying to make a credit/debit card payment, but I know I have money on the card, why won't it be accepted? Some cards have daily limits or the bank/credit card institution require authorization to protect their customers; you may need to call your financial institution so they allow the transaction to proceed.

How do I update the credit card I have on file? Or I want to make a credit card payment, but it won't let me change the card information: how do I fix this? On the Make a Payment tab, under Payment Method: select the Credit Card/Debit Card option. When your credit card information comes up, above the Credit Card Number field is a box that states Save this card information for future payments, uncheck the box and enter your new credit/debit card information. If you'd like to save the new card information, recheck the box once updated.

How do I change my e-mail address? On the My Profile tab, you can update your e-mail address.

I just moved, how can I update my new address? On the My Profile tab, you can update your new address.

How do I update my employment? On the My Profile tab, you can update your new employment.

What do I do, if I accidently authorized more than one payment? You'll need to contact your bank or credit card company to cancel / dispute charges ? fees may apply.

I cannot remember the answers to my security questions, how do I get it reset? Please call 877-777-8455 ext 7005 to reset your account. Once reset, you'll need to re-register.

Helpful Terms: Account Summary: Summation of account details Account: Your Snap-on Credit Account Number that represents your Contract. Contract: Your Snap-on Credit program Extended Credit sales contract, or other financing arrangement, held by Snap-on Credit Contractual Payment: Payment you agreed to per the terms of your contract Convenience Fee: Servicing fee to process online payment Current Balance: Your current balance ? it does not include future interest Finance Charge: Charges that accrue on the remaining balance under your account at the Annual Percentage Rate stated in your contract. Last Payment: Date your last payment posted to your Snap-on Credit account Last Payment Amount: Amount of your last payment

Make a Payment: Allows you to pay with either a check (requires your bank routing number and account number) or credit card (credit/debit card requires 16 digit account number, expiration date, and CVV2 ? 3 digit security code) Payment Due Date: The contractual date your payment needs to post by Payment Due Amount: Amount of your next payment due including any past due amounts Payoff Effective date: The date your payoff is valid until ? payment must be posted to your account by this date Payoff Amount: Amount to pay off your Snap-on Credit account. View Activity: Shows payment/transaction history

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