Project Manager



Job Description

Service Manager (Learning Disabilities Services)

Line Management Responsibility Team Leader / Senior Support Workers

Accountable to Head of Operations

Terms of Contract Full time / Part time

Role of the Service Manager

Combine a thorough knowledge of social care practice and processes with first-class leadership, staff support and development skills to ensure the provision of a personalised, innovative, best value, high quality, inspiring and socially inclusive service;

Provide leadership and vision to create an innovative, best value, high quality and personalised service;

Be responsible and accountable for the delivery of the content of all support and its administration including, personal care, tenancy support, health needs, housing management (if appropriate), personal development, emotional issues and inclusion;

Commitment to improving organisational effectiveness and achievement;

Commitment to the development of your learning and practice to a high level of expertise in your specialist area, learning disabilities.

Responsibilities of the Service Manager

Service Delivery

All operational aspects of the service;

Offer and maintain a comprehensive, procedurally correct, high standard and forward thinking service, which exceeds national care standards requirements;

Provide vision, creativity and a multi-disciplinary approach to service delivery;

Monitor the Service’s progress against the agreed business plan including evaluating work and implementing changes to improve results;

Manage the provision of monitoring reports internally and externally as required;

If appropriate, manage and audit the delivery of all eligible services as defined by the Housing Benefit Service Charge;

Manage the selection process for all applicants, supervise the management of each tenancy support / care package’s delivery ensuring collaboration with all relevant parties and facilitate regular reviews;

Ensure all work undertaken is based on the assessment of the risk to the people your service is providing support to, staff and yourself;

In collaboration with the Business Support Advisor ensure the Service’s invoice management is timeous and effective;

Ensure that the delivery of support and / or care and housing management (if appropriate) is in line with the responsibilities of the post;

Recognise change as an integral part of the delivery of support and personal care and implement thoughtfully;

Meet the aims and objectives of the Service;

Preserve the rights of all the people you support in your Service;

Undertake any other task identified as being necessary to fulfil contract requirements or the requirements of an individual support or care package.

Accountability for Support Delivery

Ensure all support delivery provided by staff, including direct support, indirect support, group work, cancelled support, travel, third party notes and telephone calls is accounted for administratively and systematically;

Ensure that any failed support delivery is reported timeously and discussed with a member of the with YOU Senior Management Team;

Ensure the provision of support is monitored, analysed and reported on a weekly basis.

Participation and Integration

Facilitate the people you support’s lifestyle choices, rights and communication needs;

Develop participatory methods to enable the opportunity for people we support to be involved in the overview, development, and evaluation of their Service and with YOU;

Enable access to independent advocates;

Play an active role in ‘neighbourhood’ opportunities with partner agencies ensuring flexible, local solutions are driven by the needs and priorities of the people we support and their communities;

Ensure personalised services seek to enable the people we support to make informed choices to live within sustainable communities in their own homes.

Service Development

Develop services in partnership with the SMT by pursuing local growth through Spot Purchase of non-core care at home and supporting people, trusts / grants or block grant.

Staff Management

Manage, lead and motivate staff by ensuring an innovative and dynamic support service;

Work in partnership with Human Resources to ensure best practice in recruitment, induction, training, personal development, supervision, appraisal, disciplinaries, staff absences and staff turnover;

Facilitate training that is either statutorily required or required to ensure the positive development of staff;

Provide an outcome orientated approach for self, individuals and the Service team.

Joint Working

Develop constructive relationships with national and local statutory, voluntary and community agencies to ensure appropriate resources, support and understanding of the service;

Work closely in the areas of responsibility managed by individual and collective members of with YOU’s Senior Management team;

Participate as a member of with YOU’s Service Management meeting by sharing information and attending meetings with other members of the team and wider organisation as required;

Attend meetings with the Commissioners of the service with the Head of Operations.

General

Develop, implement and monitor action plans for any team-led changes or external recommendations from the Care Inspectorate, Quality Assurance or Business Assurance;

Develop and distribute marketing materials to publicise the Service and any significant changes to the service;

Write reports, as required, for both internal and external bodies;

Determine, in consultation with the Head of Finance, each year’s budget and ensure the financial targets are met;

Participate in the on call service.

Diversity

Represent and protect diversity through valuing everyone’s contribution, by integrating diversity into all that you do and promoting its core values.

Self-Management

Use own initiative to manage time effectively, keeping all work up-to-date and prioritising to ensure that the most urgent is dealt with first;

Create an image of cooperation, respect and goodwill in every aspect of your work;

Recognise that you are accountable and responsible at all times in your role;

Abide by the National Care Standards and Scottish Social Services Councils code of conduct in all work undertaken;

Undertake ‘Continual Professional Development’ through taking personal responsibility for your self development and to life long learning;

Record information and with YOU policies, procedures, guidelines and protocols;

Adhere to with YOU and Service specific procedures, guidelines and protocols;

Be aware of current Health and Safety policies procedures and take responsibility for their own safety, and that of others who may be affected by any act or omission on your part;

Undertake such additional duties, as directed by your line manager or other staff if appropriate, as would reasonably be expected of someone at this grade; These duties may be undertaken at the post holder’s principal place of work, or at any other relevant office;

Apply POSITIVE values (Proactive, Openness, Support, Innovative, Together, Integrity, Innovative, Versatility and Exceptional) to all aspects of your work;

Apply the Mission statement - to provide positive, life changing support, delivered by inspiring, professional staff who, with YOU, will deliver basic needs and highest aspirations in all aspects of your role;

This job description is not an exhaustive list of tasks.

Please note:

It is with YOU’s policy to encourage the personal development of staff. with YOU will support staff in line with the requirements of the job and the responsibilities of the organisation;

All staff will attend statutorily required training and have access to training appropriate to the requirements of the role and their personal development;

All staff will receive regular and responsive social care supervision from their line manager.

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