INTERVIEW SKILLS/PROCESS RECORDING SEMINAR
[Pages:2]INTERVIEW SKILLS/PROCESS RECORDING SEMINAR
Objectives: 1. Practice interviewing skills via an interpersonal encounter similar to a
real life situation. 2. Improve interpersonal communication behaviors as a result of personal learning. 3. Enhance communication skills by listening with comprehension and critical perception. 4. Work collaboratively as part of a team.
Preparation 1. Come to seminar with a situation to role play.
(use real life or make one up)
Directions: 1. Divide into groups of three for the interviewing skills practice exercise. 2. Each person in the group will alternate taking the role of observer, interviewer, and
interviewee. 3. The interviewee presents a situation to role play.
Suggestions include- Client has just been informed of a new diagnosis. 4. The interviewee begins by role playing being the client.
The interviewer should try to incorporate the following communication techniques while the observer records their observations using the "Interview Skills Checklist"
General leads Open ended questioning Paraphrasing Summarizing Silence Clarifying Focusing Empathy Using touch Active listening Providing information Confronting 5. The observer should notice when Non-therapeutic communication techniques are used such as: Asking "why" questions Changing the subject Giving personal opinions False reassurance Sympathy Arguing Defensive responses Automatic responses 6. Following the interaction the interviewee and interviewer share what they thought and felt about the interaction, followed by the observer sharing their comments from the "Interview Skills Checklist" 7. Rotate roles so everyone has a chance to take the role of observer, interviewer, and interviewee.
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INTERVIEW SKILLS CHECKLIST Directions: Have an observer (peer) assess you during a (mock) client interview with one of your peers.
The interviewer: 1. Faces the client
YES NO ___ ___
2. Maintains appropriate eye contact
___ ___
3. Leans toward the client
___ ___
4. Respects the personal space of the client
___ ___
5. Is aware of the client's non-verbal communication
___ ___
6. Maintains an open, relaxed posture
___ ___
7. Conveys an attitude of caring and respect
___ ___
8. Fosters a trusting relationship
___ ___
9. Uses open-ended questions and statements to elicit additional information
___ ___
10. Paraphrases to convey understanding
___ ___
11. Clarifies when the client's message is unclear
___ ___
12. Focuses when the client's message is vague or rambling
___ ___
13. Summarizes to review or close an interview
___ ___
14. Adjusts mood to client's level
___ ___
15. Uses touch when appropriate
___ ___
16. Uses silence when appropriate
___ ___
17. Waits for a response before sending another message
___ ___
18. Avoids nontherapeutic responses such as giving advice, defensiveness, etc.
___ ___
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