INTERVIEW SKILLS/PROCESS RECORDING SEMINAR

[Pages:2]INTERVIEW SKILLS/PROCESS RECORDING SEMINAR

Objectives: 1. Practice interviewing skills via an interpersonal encounter similar to a

real life situation. 2. Improve interpersonal communication behaviors as a result of personal learning. 3. Enhance communication skills by listening with comprehension and critical perception. 4. Work collaboratively as part of a team.

Preparation 1. Come to seminar with a situation to role play.

(use real life or make one up)

Directions: 1. Divide into groups of three for the interviewing skills practice exercise. 2. Each person in the group will alternate taking the role of observer, interviewer, and

interviewee. 3. The interviewee presents a situation to role play.

Suggestions include- Client has just been informed of a new diagnosis. 4. The interviewee begins by role playing being the client.

The interviewer should try to incorporate the following communication techniques while the observer records their observations using the "Interview Skills Checklist"

General leads Open ended questioning Paraphrasing Summarizing Silence Clarifying Focusing Empathy Using touch Active listening Providing information Confronting 5. The observer should notice when Non-therapeutic communication techniques are used such as: Asking "why" questions Changing the subject Giving personal opinions False reassurance Sympathy Arguing Defensive responses Automatic responses 6. Following the interaction the interviewee and interviewer share what they thought and felt about the interaction, followed by the observer sharing their comments from the "Interview Skills Checklist" 7. Rotate roles so everyone has a chance to take the role of observer, interviewer, and interviewee.

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INTERVIEW SKILLS CHECKLIST Directions: Have an observer (peer) assess you during a (mock) client interview with one of your peers.

The interviewer: 1. Faces the client

YES NO ___ ___

2. Maintains appropriate eye contact

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3. Leans toward the client

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4. Respects the personal space of the client

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5. Is aware of the client's non-verbal communication

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6. Maintains an open, relaxed posture

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7. Conveys an attitude of caring and respect

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8. Fosters a trusting relationship

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9. Uses open-ended questions and statements to elicit additional information

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10. Paraphrases to convey understanding

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11. Clarifies when the client's message is unclear

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12. Focuses when the client's message is vague or rambling

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13. Summarizes to review or close an interview

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14. Adjusts mood to client's level

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15. Uses touch when appropriate

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16. Uses silence when appropriate

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17. Waits for a response before sending another message

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18. Avoids nontherapeutic responses such as giving advice, defensiveness, etc.

___ ___

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