DUTY STATEMENT



51435-31750000 DUTY STATEMENTClassificationStaff Services Analyst (SSA) - G Job Title: Service Coordinator (SC) Name:_________________Scheme and Class Codes:JY20, 5157Position Number:813-530-5157-964Reports To:Team Manager, Staff Services Manager I FLSA Status:Non-ExemptDivision:Vocational Rehabilitation Employment Division/Specialized Services DivisionLocation:Los Angeles South Bay District/Long Beach - Unit BPrimary Assignment:Provide, arrange, coordinate, and monitor vocational rehabilitation service activities for consumers who have been determined to have disabilities which substantially impede gainful employment. JOB OBJECTIVES:ESSENTIAL JOB FUNCTIONS:Specifically, the Service Coordinator will perform less complex analytical duties in the following areas:40%Program Responsibilities: Assess and analyze all information regarding consumers, including medical, psychological, educational, social, rehabilitation technology, and employment information; based on assessment of relevant information, prepare recommendations to present to the Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional (SVRC, QRP) for Individualized Plan for Employment (IPE) development to guide consumers to all available resources specific to each individual consumer; implement desired course of action as approved by the SVRC, QRP in the IPE within framework established by the supervisor and the program; Vocational Rehabilitation (VR) service activities include interviewing applicants and/or their representatives, providing information for referrals, as identified by the SVRC, QRP; identifying the extent and application of comparable benefits available for the consumers and the extent of the consumers’ financial participation in their vocational rehabilitation programs; analyze and prepare recommendations for training and/or placement plans focused on achieving gainful employment. 40%Research: Collect, review, analyze, and research information related to case activity in order to facilitate assessments for eligibility, priority for services determination, request for re-evaluation, IPE, and case closure by the SVRC, QRP.Maintain and record necessary evaluative documentation related to federal and state guidelines to enable the SVRC, QRP to make decisions to facilitate consumer service delivery; stand ready to explain any decision made based on the information collected based on federal and state guidelines; provide information to consumers and partnership agencies as needed, including businesses, employers, and representatives of the public and private agencies.15%Coordinate and arrange service and assessments of the consumers including the completion of referral packages assuring assembly and delivery of all necessary background materials to the service provider. Conduct interviews and consult with departmental staff, employers, and others to give and secure information to ensure federal and state compliance in provision of VR services; suggest to and assist consumers in applying for services from other partnership agencies where they may have eligibility. All Times:Communicates regularly with VR staff; provides excellent customer service to both internal and external customers; ensures the timely movement of a consumer through the vocational process, including but not limited to, monitoring of case status, compliance with mandated time frames, signatures, periodic progress updates, and annual reviews; interacts with consumers and coworkers in a professional manner, and with integrity and respect. Attempts to resolve individual’s concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed. MARGINAL JOB FUNCTIONS:5%Administrative Duties: Assists other staff with critical projects as needed; performs other job related duties as assigned. ___________________________________________(Employee’s Name)Date___________________________________________(Supervisor’s Name and Title)DateOriginal: Employee’s Official Personnel FileCopies: Employee and Supervisor’s drop file ................
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