News from Spiceworks HQ
News from Spiceworks HQ
Peter & Rob May 19, 2016
Spiceworks
Millions of IT pros. 3,000 tech advertisers... all getting their jobs done in one place.
? Inventory Management
? IT Help Desk
? Network Monitoring
? IT Discussions
SpiceCorps
Local IT meet-ups ? run by IT pros!
? 164 groups in 20 countries
? IT pros get together to talk shop, hear from vendors, and get the latest IT news.
? Employees sometimes visit to share updates from HQ!
Network Monitor
Catch problems ? before your users do!
? It's an early warning system for your most important servers and switches.
? See your network in real-time.
? Get the alerts you need.
? Keep an eye on critical devices.
? 1.3 (current version)
Spiceworks Help Desk
Overview
ON-PREMISE
CLOUD
? Comprehensive IT help desk for IT
? Purpose-built SaaS help desk, designed for IT
? Installed on your network (Windows server)
? No installation/administration hassle
? Ticketing, reporting, knowledge base, network
? Dedicated tool for managing user requests
inventory, and more
? Reporting dashboard & data export
? Reporting dashboard, custom reports, alerts
? Manage multiple clients/sites: true multi-tenancy
? Manage multiple clients/sites
? Ticket rules, user portal, (beta) mobile apps
? Ticket rules, user portal, mobile apps
? Recent: Ticket Merge, Custom attributes on
? Lots of customization options, apps/add-ons
portal, custom "From" email address on
? v7.5: dashboard customizations, labor graph,
notifications
#notify Tickets Anywhere command, "Waiting on
User" state alerts, inline attachment thumbnails
? Ticket Templates ? Help Desk Weekly Report
? Insights (how you compare to other similar companies in # of tickets worked, avg. time spent, etc)
? Knowledge base w/user AD/LDAP integration ? Dashboard & reporting enhancements ? Notification settings to control when users and
admins get ticket update email notifications.
*It's not official until it's released. ;-)
Soon*
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