Spiceworks IT Helpdesk Guide IT Helpdesk from portal. https ...

Spiceworks IT Helpdesk Guide 1)Login to Spiceworks IT Helpdesk Guide by running the following URL in an Internet Browser: -

or click the IT Helpdesk from portal.

1.The login screen will then appear as below. ? Login IT helpdesk system with Email Login Credentials. Example Email address: it.support@ Login ID example would be ID: it.support Password:

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Spiceworks IT Helpdesk Guide 2.How to perform Daily IT Operation Support (restore password, laptop cannot start, wifi not working, etc.) / Hardware Request (change laptop, request new mouse, hdmi cable, monitor, etc.) / Application & System Support (application not work as expected, bug, data mismatch, etc.)

Example of Ticket Response

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Spiceworks IT Helpdesk Guide Using Windows Snipping Tool (available in Windows 7, Windows 8 and Windows 10) You can use Snipping Tool to capture a screen shot, or snip, of any object on your screen, and then annotate, save, or share the image.

To capture a snip 1. Open Snipping Tool by clicking the Start button . In the search box, type Snipping Tool, and then, in the list of results, click Snipping Tool. 2. Click the arrow next to the New button, then select the area of your screen that you want to capture. To save a snip 1. After you capture a snip, click the Save Snip button in the mark-up window. 2. In the Save As dialog box, enter a name for the snip, choose a location where to save the snip, and then click Save.

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