Contact and Escalation List - VI Back Office Login
[Pages:1]Contact and Escalation List
Technical Support
Hours: 24/7 Phone Number: 877-478-6471 x2 Email: support@
Escalation Level Level I
Level II
Level III
Title Technical Support Coordinator Technical Support Supervisor Director of Operations
Name
Phone Number Email
Geno Zuccaro 412-453-0024 genoz@
Tim Klein
412-406-5326 timk@
Cameron Nutter
412-326-3019 cameronn@
Porting/Provisioning
Hours: M-F 8:00 AM ? 4:30 PM ET Phone Number: 877-478-6471 x3 Email: porting@
Escalation Level Level I
Level II
Level III
Title Provisioning Coordinator Provisioning Supervisor Director of Operations
Name Tim Cantine
Phone Number Email 412-532-2202 timc@
John Livingston 412-567-2238 johnl@
Cameron Nutter 412-326-3019 cameronn@
Billing
Hours: M-F 8:00 AM ? 4:30 PM ET Phone Number: 877-478-6471 x4 Email: billing@
Escalation Level Level I
Level II
Title Accounting Coordinator Director of Operations
Name Nick Jenkner
Cameron Nutter
Phone Number Email 412-440-0055 nicholasj@
412-326-3019 cameronn@
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