Sprint Nextel E911: - DMS



Sprint Nextel E911:

➢ Contact Listing:

I am attaching our current letter, contact listing and Phase 2 rebid document that we just sent out to all the PSAPs for your review and reference (see 2009 PSAP Mailing).  Please note that the contact listing provides Sprint Nextel Corporate Security # 1-866-398-3284 which is the contact for outages and Law Enforcement emergencies (e.g. exigent circumstances).  In addition, there is a Nonemergency911Issues@ email address also provided for reporting such issues as NRFs (No Record Found), ALI issues and other non-emergency issues that a PSAP may have.  Please note that my name is listed first under the escalation contacts.    

Corporate Security:

➢ Exigent Circumstances Process:

The following is the Exigent Circumstances process as well as copies of the applicable blank forms as provided by Paul Taylor, Manager of Electronic Surveillance w/ Corporate Security:

 

To handle PSAP requests for 911 emergency situations the following procedures have been established (PSAP/911 emergency related):

PSAP / 911 emergency situations:

- PSAP calls Sprint Corporate Security at 1-866-398-3284 24 x 7 x 365.

- Identify yourself as 911 PSAP operator, that a life or limb threatening emergency situation exists, and assistance is needed from Sprint.

- Sprint will ask for PSAP contact information and fax an optional Wireless 9-1-1 Emergency Information Request Form to PSAP (see 911 Emergency Request Form above).

- Corporate Security will call back PSAP and provide assistance. Exception to call back is if my team can verify the PSAP operator through other means (i.e. verified operator in the past and Sprint knows operator by voice and name)

- Optionally PSAP faxes completed Wireless 9-1-1 Emergency Information Request Form to 816-600-3100 or PSAP provided form confirming emergency request was made.

To handle government requests during exigent circumstances the following procedures have been established (non-911 emergency related):

Exigent circumstances:

- PSAP or law enforcement agency calls Sprint Corporate Security at 1-800-877-7330 option 1 24 x 7 x 365.

- Identify yourself as law enforcement agency, that an emergency situation exists, and assistance is needed from Sprint.

- Sprint will ask for agency contact information and fax Exigent Circumstances Form to law enforcement agency (see Exigent Form above).

  Note: To save time Sprint pulls information requested and attaches to case simultaneously while next step is completed.

- Law enforcement returns completed form with agency cover sheet to Corporate Security fax 816-600-3100.

- Law enforcement calls Corporate Security at 1-800-877-7330 option 1 24 x 7 x 365 to gain access to requested information.

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