Contact and Escalation List - VoIP Innovations

[Pages:1]Contact and Escalation List

Technical Support

Hours: 24/7 Phone Number: 877-478-6471 x2 Email: support@

Escalation Level Level I

Level II

Level III

Title Technical Support Coordinator Technical Support Supervisor Director of Operations

Name

Phone Number Email

Geno Zuccaro 412-453-0024 genoz@

Tim Klein

412-406-5326 timk@

Cameron Nutter

412-326-3019 cameronn@

Porting/Provisioning

Hours: M-F 8:00 AM ? 4:30 PM ET Phone Number: 877-478-6471 x3 Email: porting@

Escalation Level Level I

Level II

Level III

Title Provisioning Coordinator Provisioning Supervisor Director of Operations

Name Tim Cantine

Phone Number Email 412-532-2202 timc@

John Livingston 412-567-2238 johnl@

Cameron Nutter 412-326-3019 cameronn@

Billing

Hours: M-F 8:00 AM ? 4:30 PM ET Phone Number: 877-478-6471 x4 Email: billing@

Escalation Level Level I

Level II

Title Accounting Coordinator Director of Operations

Name Nick Jenkner

Cameron Nutter

Phone Number Email 412-440-0055 nicholasj@

412-326-3019 cameronn@

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