12 Value Added Services - Sprint



Sprint understands the needs of the on-demand video conferencing users and will serve the growing need of the Government for dial-up back-up circuits as well as circuits that are required for a short duration. Consistent with the provisioning of CSDS and DTS under this contract in support of the Government’s data and multimedia applications requirements, Sprint will provide VTS to Sprint-supported FTS2001 on-net users via digital connectivities on both dedicated and dial-up bases. Where CSDS or DTS is not already served, Sprint will provide VTS for such locations over CSDS or DTS, as requested by the DAR.

As stated earlier, Sprint’s proposed video solution for the Government utilizes our CSDS. These products provide customers with end-to-end, digital, circuit-switched communications. CSDS utilizes the full strength of our technical and support organizations to ensure consistent, high-quality network performance. We provide end-to-end network provisioning coordination. Access is available in several configurations allowing for speeds in increments of either 56 or 64 Kbps.

Sprint will provide dedicated and switched originating and/or terminating access connections for CSDS calls. Originating access connections will connect CSDS on-net originating locations with the associated POPs. Terminating access connections will connect the terminating POPs with CSDS on-net terminating locations.

(b) When a VTS conference is ordered that includes any locations that are on-net with another FTS2001 contractor, the contractor under this contract shall provide transmission to the other contractor’s teleconferencing facility.

Sprint will provide transmission to the other FTS2001 provider’s on-net locations via Sprint network gateway connections to expand the agency user’s reach to conferencing sites around the world, for both point-to-point and multipoint videoconferencing. There are many video sites, which are inaccessible to each other because they are on closed networks or have an access type, which prevents another site from dialing them directly.

Sprint’s network gateway service features allow digital point-to-point conferencing between customers who use compatible and incompatible CODECs but are on different networks. These customers can now dial in, be connected digitally, and enjoy full action and freeze frame graphics capability. X

XSprint has overcome connectivity obstacles by providing several types of gateway connections: switched network connection and dedicated network connection.

Switched Network Connection

Sprint can connect any site capable of dialing a 10-digit North American Dialing Plan (NADP) phone number. This is especially useful when trying to connect to video sites that are served by dedicated access lines (DALs) of different long-distance carriers or different Virtual Private Networks (VPNs). For example, Video Service Bureau can be used to connect two sites; one served by a Sprint DAL and the other by another FTS2001 contractor’s DAL.

Dedicated Network Connection

Sprint can connect switched sites with customers using a dedicated video network, such as Sprint DCS-based dedicated platforms, FTS2000, DCTN or other private networks. The switched network user makes a reservation and is given the appropriate dial-in number for the day and time of the conference. When the switched site dials in, it is automatically connected to the dedicated room.

(c) When a VTS conference is ordered that includes any locations that are not on-net with any FTS2001 contractor, the users at those locations shall be responsible for providing transmission to the contractor’s teleconferencing facility.

Sprint will work and coordinate with agency users whose locations are not on-net with any FTS2001 contractor to provide transmission to Sprint’s teleconferencing facilities.

Sprint understands it is the responsibility of off-net users for provisioning transmission to Sprint teleconferencing facility. Sprint also offers two features, which make conferencing easier: Outdial and Call Launch. Outdial is recommended for multipoint conferencing and Call Launch is recommended for point-to-point calls.

Sprint offers the agency users a hands-off approach to multipoint videoconferencing through Outdialing. The Sprint VSB will dial each of the sites involved in a multipoint conference; the meeting participants do not need to be trained on how to set up a videoconference. When Outdialing, Sprint’s system software directs the multipoint bridge to dial each video site involved in the conference. The video sites must be powered up and ready for automatic answer; no one on-site needs to dial a call. Sprint will outdial to a site; if the site is not immediately available or an error is detected, the call will be forwarded to a technician for completion. Additionally, Sprint has full trouble shooting capabilities with Outdial and can monitor the conference through the multipoint bridge.

Call Launch allows Sprint to manage the conference set-up and dialing for the Government’s point-to-point conferences. Call Launch is recommended for point-to-point conferences as opposed to Outdial. With Call Launching, Sprint’s system software connects to one of the participating video systems via a Government furnished modem or Government furnished TCP/IP connection and programs it to direct dial to the other participating site.

As long as the video systems are powered on, the Government will not be responsible for dialing the call. The meeting participants simply walk into the room, and the conference is ready to go. Not all video systems are ready to receive remote call set-up, so the Government’s equipment must be capable of supporting this type of service.

(d) VTS shall conform with the Federal Telecommunications Recommendations (FTR) 1080 - 1997 (hereafter referred to as FTR-1080) issued by the Technology and Standards Division of the National Communication System (NCS). FTR 1080 covers the specifications for narrow-band audio and video teleconferencing, at 56 kb/s to 1,920 kb/s, based on the ITU-TSS series H.320 recommendations. VTS shall also support the TSS T.120 document conferencing standards no later than the date those standards are supported for any of the contractor’s other customers.

Sprint’s provisioning of the VTS conferencing capability will conform with the FTR-1080 - 1997 issued by the Technology and Standards Division of the National Communication System (NCS). The VTS will also support the TSS T.120 document conferencing standards no later than the date those standards are supported for any of Sprint’s other customers.

Sprint continues to enhance its videoconferencing services and now offers H.323 video teleconferencing. H.323 specifies protocols for real-time communications over packet-based networks. It supports real-time audio, video, and data over local, metropolitan, regional, and wide area networks. It will support the Internet as well as intranets. In May of 1997, the ITU Study Group 15 officially redefined H.323 as the recommendation for “multimedia communications systems in those situations where the underlying transport is a packet based network which may not provide a guaranteed Quality of Service.” TCP/IP and IPX running over Ethernet, Fast Ethernet, and Token Ring are all examples. IP (Internet Protocol) is the most common networking technology where H.323 products are being implemented. H.323 will also support videoconferencing over point-to-point or dial-up connections using ISDN or phone lines. When this is done, a packet-based transport such as Point-to-Point Protocol (PPP) needs to be the underlying transport.

H.323 uses many components of H.320. It uses the H.320 specifications as its foundation and extends its capabilities. Some of these capabilities result from the way packet networks behave, while others result from improvements that have been made in compression and signaling techniques.

Using H.323, Sprint will now deliver an enhanced product when it comes to videoconferencing. H.323 allows the Government to use its existing network and support resources by combining video and data networks onto a single enterprise network. H.323 will provide additional ways for the Government to increase its operational effectiveness and efficiency.

(e) VTS shall support three user configurations, namely room, rollabout, and desktop.

Sprint will support room, rollabout, and desktop user configurations of the Government’s VTS conferencing requirement.

Sprint VTS will support room, roll-about, desktop, and mobile configurations as long as the manufacturers continue to support these configurations. For mobile systems, special considerations must be given on an individual basis to ascertain the acoustic environment and to make the necessary adjustments for those operating conditions.

For room and rollabout configurations, the VTS will be delivered directly to:

• The VTS codec or codec interface with the network if Sprint provides only a reservation, coding conversion, and/or format conversion service.

• The audio, video, and ancillary data source(s) inputs and outputs of the codec that interface with the VTS room and rollabout equipment if Sprint provides the encoding/decoding function.

• Peripheral equipment beyond the CODEC such as carts, monitors, and cameras.

For the desktop configuration, the VTS will be delivered directly to:

• The VTS codec’s interface with the network if Sprint provides only a reservation, coding conversion, and/or format conversion service.

• The set of electrical interfaces of the video codec with the computer’s video/data bus that interface with the VTS desktop equipment along with the audio, video/data ancillary data source(s) inputs and outputs of the codec if Sprint provides the encoding/decoding function.

• The PC, as long as the installation does not require breaking open the computer to insert a card. Ancillary equipment necessary to complete the video teleconferencing solution would be part of this configuration.

(f) The contractor shall provide VTS to any of the following service delivery points:

1) When the VTS uses CSDS with dedicated access, the service shall be delivered directly to one of the following:

i) Government furnished inverse multiplexer.

Sprint will deliver VTS using Sprint dedicated access CSDS to the GFE inverse multiplexer, according to the UNI specified.

ii) Government furnished codec. The contractor shall provide the service to the codec with or without the inverse multiplexing function, according to the UNI specified.

Sprint will deliver VTS to the GFE codec with or without the inverse multiplexing function, according to the UNI specified.

iii) Government furnished audio, video, and ancillary data source(s) inputs and outputs (cameras, speakers, microphones and data ports) of the codec that interfaces with the video teleconferencing equipment. The contractor shall provide the encoding/decoding function with or without the inverse multiplexing function, according to the UNI specified. Video teleconferencing for the desktop configuration shall support computer systems operating under Microsoft Windows 3.x/95/NT operating systems.

Sprint will deliver VTS using CSDS to the GFE codec that interfaces with the video teleconferencing equipment, according to the UNI specified. Video teleconferencing for the desktop configuration will support computer systems operating under Microsoft Windows 3.X/95/NT operating systems.

2) When the VTS uses CSDS with circuit switched access or uses DTS, the service shall be delivered directly to one of the following:

i) Government furnished codec.

Sprint will deliver VTS using CSDS with circuit switched access, packet-based transport over IP protocol, or DTS to the GFE codec.

iv) Government furnished audio, video, and ancillary data source(s) inputs and outputs of the codec that interfaces with the video teleconferencing equipment. The contractor shall provide the encoding decoding function. Video teleconferencing for desktop shall support computer systems operating under Microsoft Windows 3.x/95/NT operating systems.

Sprint will provide the codec and deliver VTS using CSDS with circuit switched access, packet-based transport over IP protocol, or DTS to the GFE audio, video, and ancillary data source inputs and outputs of the codec. Video teleconferencing for the desktop configuration will support computer systems operating under Microsoft Windows 3.x/95/NT operating systems.

The VTS shall support the following capabilities for room, rollabout, and desktop user configurations unless otherwise noted.

1 Connection Arrangements (C.2.7.4.1.1)

a) Point-to-Point. The VTS shall support point-to-point connection arrangements with full-duplex video, audio, and ancillary data transmission between participating locations. If one of the locations is not on the contractor’s network, connection shall be made as provided in Section C.2.7.4.1 (b) or C.2.7.4.1(c).

Sprint VTS will support point-to-point connection arrangements with full-duplex video, audio, and ancillary data transmissions between the Government participating locations. If one of the locations is not on Sprint’s network, the point-to-point connection will be made as described in RFP Section C.2.7.4.1 (b) or C.2.7.4.1(c).

a) Multipoint. VTS multipoint arrangements shall be provided in conjunction with the contractor’s VTS reservation feature. The multipoint arrangement shall have the capability of providing service to users of a different FTS2001 contractor’s network on an on-net basis and to users of other public or private networks on an off-net basis. The multipoint arrangements shall support full-duplex audio among all participating locations. During the conduct of a multipoint conference, the addition of a party to, or the deletion of a party from, the conference shall be indicated by a tone or by a verbal or visual announcement. If any of the locations are not on the contractor’s network, connection shall be made as provided in Section C.2.7.4.1 (b) or C.2.7.4.1(c).

The multipoint arrangement shall provide the following capabilities:

1) Voice Activation. The video transmitted to all locations is selected by voice activation, automatically, after audio from that location exceeds a preset level for a specified amount of time.

2) Chairperson Control. The person in control of the video teleconference sends his or her own video or selects a return video from one of the participating locations to be transmitted to all participating locations. The chairperson has the capability of passing control of the video teleconference to another presenter at his or her location.

3) Lecture Control (Broadcast Video with Audio Return). The video from the lecturer’s location is transmitted to all participants. Audio, but no video, is returned to the lecturer’s location from all other participating locations. The lecturer can select one or all of the audio signals for transmission to all participants.

Sprint's VTS multipoint conferences will be provided in conjunction with Sprint’s VTS Reservation Service. Sprint's multipoint bridging services connect three or more sites simultaneously and support voice activation, chairperson control, and lecture control capabilities. Sprint will support full-duplex audio among all participating locations. In order to guarantee end-to-end full duplex audio among all participating locations, all components of the conference must support full-duplex audio capabilities. Sprint will support multiple gateways into other carriers, public and private networks, and to users of a different FTS2001 contractors network, which will allow the Government to arrange conferences on-net or off-net, domestically or internationally, without investing in your own bridging equipment. Sprint’s flexible video infrastructure will allow for quick introduction of new video service gateways. Sprint gives you the flexibility of using most industry-leading proprietary or H.320, or H.323 standard bridging services.

XDuring the conduct of a multipoint conference, the addition of a party to, or the deletion of a party from, the conference will be indicated by a tone or by a verbal or visual announcement. If any of the locations are not on Sprint’s network, connection will be made as provided in RFP Section C.2.7.4.1(b) or C.2.7.4.1(c).

Digital Multipoint Conferences

A digital multipoint conference is available when all participating sites have proprietary systems such as, CLI, PictureTel, or VTEL CODECs or when all users are conferencing withH.320 or H.323 standard video and audio algorithms like Polycom. All digital multipoint conferences are voice-activated and include full graphics capabilities, including freeze frame and action graphics. Sprint can provide multipoint conferencing for up to 60 sites when the sites are running H.320 standards and up to 48 sites when all sites are running H.323 standards.

Analog Multipoint Conferences

If the participating sites in a conference are not standards capable and do not share a common speed or proprietary algorithm, Sprint can conference them via an analog connection. Analog multipoints are voice-activated and have full audio capabilities. Encryption, graphics support, and far-end camera control are not possible when using analog multipoints.

The contractor may exceed the basic requirements by providing the following capability.

b) Continuous Presence. In a multipoint arrangement, the VTS would support continuous presence in which the video from a minimum of three up to16 participating locations (more as technology allows) may be viewed simultaneously at each participating location. If the number of locations participating in the video conference exceeds the number being viewed via continuous presence, the selection of the video from a participating location that is displayed would be coordinated among the contractor and the participants.

Sprint VTS will exceed the Government’s basic requirements by providing continuous presence. The continuous presence feature enhances Sprint VTS multipoint videoconferencing through the continual display of multiple sites on-screen. The monitor is segmented into sections and up to four sites or up to nine sites are pictured simultaneously. The number of sites that can be viewed via Continuous Presence, e.g., up to four or up to nine, is a function of the type and model of the multipoint bridging equipment itself. If the number of locations participating in the video conference exceeds the number being viewed via Continuous Presence, the users do have the capability to dynamically control which sites appear continually on-screen through the use of a Universal Conference Controller (UCC).

Dedicated Port Conferencing

Sprint is offering the Government dedicated ports for its reservation and bridging service. As with many services, when traffic reaches a certain volume, it is beneficial to move up to the next level of service. Dedicated ports have a fixed price or cost per month no matter how many videoconferences are reserved. The Government may prefer to use this method for reservation and bridging service because it provides a fixed cost instead of a usage-based cost. Sprint will work with the Government agencies to provide the appropriate number of dedicated ports to handle its peak traffic for videoconferencing. All the value-added features the Video Conferencing Service Bureau offers are included as part of the service when the Government uses Dedicated Port Conferencing. The bandwidth provided on dedicated ports is 256/384 kbps when all the sites are using the H.320 or H.323 standards. CSDS access should be ordered to give the Government access to their dedicated ports.

2 Connection Data Rates (C.2.7.4.1.2)

The VTS shall support the following connection data rates for CSDS and DTS for room, rollabout, and desktop user configurations:

a) DS0 (i.e., 56 kb/s and 64 kb/s)

c) T1 (DS1) (Optional)

d) Multirate DS0 (i.e., 2/4/6/8/12 x DS0 for dedicated access and 2/6/12 x DS0 for circuit switched access)

e) ISDN

f) E1 at line rate of 2.048 Mb/s and payload rate of 1.92 Mb/s (for non domestic users)

Sprint VTS conferencing capability will support the Government’s room, rollabout, and desktop user configurations for CSDS and DTS at connection data rates listed in (a) through (e).

Sprint’s VTS services will provide support for video teleconferencing. Sprint can support the following data connection rates over a CSDS connection:

• DS0 (i.e., 56 Kbps and 64 Kbps): Sprint’s VTS service supports data rates of 56 and 64 Kbps per channel.

• Multirate DS0 (i.e., two times DS0, four times, six times DS0, eight times, and twelve times DS0): Multiple 56 or 64 Kbps channels can be dialed to achieve higher data rates. Sprint supports any switched Nx56 video configuration – 56 Kbps to 1.536 Mbps. The Government must use an IMUX (Inverse Multiplexer) to combine the bandwidth of multiple lines and allow the codec to operate at the higher data rates. Video Service Bureau currently support inverse multiplexers which operate in 112/128 Kbps Bonding Mode 0 and 336/384 Kbps Bonding Mode 1 as well as some proprietary modes.

• Sprint VTS supports both ISDN BRI and PRI. Sprint will exceed the requirements by supporting BRI. BRI (two 64K circuits) will be supported in areas where it is provided by the LEC. If PRI is used, a videoconference can be transmitted up to DS-1 level (1.472 Mbps which is 23 channels of 64 Kbps).

• Sprint VTS supports E1 at line rate of 2.048Mbps and payload rate of 1.92Mbps for international videoconferencing services.

Sprint’s VTS will provide support for video teleconferencing. Sprint will support data connection rates over a packet transport IP connection. H.323 will support speeds in 128Kbps increments up to a maximum of 384 Kbps.

2 Features (C.2.7.4.2)

The VTS shall provide the following features.

1 Mandatory (C.2.7.4.2.1)

1 Reservation

a) Reservation. For the room, rollabout, and desktop configurations, the VTS shall provide a central reservation capability to permit authorized video teleconference users to schedule and establish multipoint video teleconferences. For point-to-point video teleconferences, reservations shall be required only when coding conversion, format conversion, or rate adaptation features are needed, or when connection to an off-net location is desired.

The DAR will notify the contractor of the individuals authorized to schedule video teleconferences at the time the order for VTS is placed. The list of authorized individuals may be changed by the DAR at any time after the service has been initiated, at no additional cost to the Government.

X

Sprint VTS will provide the Government with feature-rich customer service support through our centralized Video Reservations Center X X Sprint reservationists provide consistent, account-specific support. Our staff books over 200 conferences each day. As a special service, Sprint offers an on-line scheduling service, making it easier for the Government to access and print room schedules at any time and providing extensive management reporting.

For point-to-point video teleconferences, reservations shall be required only when coding conversion, format conversion, rate adaptation features are needed, or when connection to an off-net location is desired.

Sprint will work with the DAR to produce a DAR-provided list of the individuals authorized to schedule video teleconferences at the time the order for VTS is placed. The list of authorized individuals may be changed by the DAR at any time after the service has been initiated, as part of the basic service.

Video Reservations Center

Sprint’s Video Reservations Center is staffed 24 hours a day, 7 days a week. Sprint’s Reservation Coordinators complete an initial extensive three-week training program that includes all aspects of their job responsibilities. They continually receive ongoing training that ensures the highest quality service possible.

The reservations staff accesses Sprint’s extensive room database of over 15,000 domestic and international public and private rooms to book a variety of conference types. Using the detailed information in the database and Sprint’s custom-developed information systems, the reservationists can schedule even the most complex conferences.

Sprint’s Reservation Coordinators provide public room location information to hundreds of companies who need facilities. Sprint makes reserving conferences easy for customers by offering two options: toll-free phone-in and fax. X

X

Sprint also provides the Conference Chairperson a faxed confirmation of their reserved conference, price quotes for individual conferences, and advice on how the Government can save money through direct dialing a conference, as opposed to using gateway and conversion services.

If the Government plans to have medium to large video networks, room resources will need to be tracked. In other words, each videoconference room needs to be scheduled whether the room is being held for a local meeting with no video connection or as part of a large multipoint conference. In addition, managing the growth and usage of a larger video network requires more statistical reporting capabilities. To support these requirements, Sprint offers Global Management System which gives the agencies call detail records that track each call, speed, duration, number dialed, and errors experienced to provide detailed reports.

(1) The VTS reservation system shall have the following capabilities:

i) A single point of contact with the contractor to schedule reservation-based video teleconferences

Sprint will offer a single point of contact to schedule reservation-based video conferences. Sprint will offer five ways for the Government to schedule conferences and check room schedules: through an internet bulletin board, through Sprint’s own custom-developed software, via a toll-free number, or via fax, or e-mailXXXXXXXXXXXXXXOn-line access through Sprint’s custom software, toll-free phone-in, fax and e-mail is available today.

v) The ability for VTS authorized users to schedule one or more video teleconferences by time and day of the week either as a single event or recurring event on a daily, weekly, monthly, or other periodic basis.

Sprint VTS provides authorized agency users to schedule one or more video teleconferences by time and day of the week either as a single event or recurring event on a daily, weekly, monthly, or other periodic basis.

vi) The ability for VTS authorized users to submit reservation requests up to one year in advance by voice, FAX, e-mail, and electronic bulletin board.

Sprint makes reserving conferences easy for authorized VTS agency users by currently offering four options and XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXAgency users will be able to submit reservation requests up to one year in advance via Sprint's custom software, toll-free phone-in, fax, and E-mail. Also, the Sprint’s Video Reservations Center staff has access to detailed information in the database and Sprint’s custom-developed information systems to schedule even the most complex conferences.

With the on-line scheduling service that is supported by a PC-based video site management solution, Sprint maintains the database of video room information and availability, but allows agency users to access it on their terms, at their pace, whenever they need it. The PC-based video site management solution supports two main functions: scheduling capability and management reports generation. The agency users may book reservations involving the agency users’ sites, modify or cancel reservations, view room availability, print a room schedule report, and print management statistical reports. The agency users may view the availability of all rooms, enter the date and time of a videoconference, and receive confirmation – all in one step – through the on-line service.

vii) The ability for the VTS reservation system to create printed reports with the following information:

(A) A directory of all locations authorized to use the VTS reservation system. Inclusion in the directory shall be with approval of the agencies.

Sprint’s VTS reservation system will provide the ability to generated management reports via the Sprint’s on-line video scheduler to include a directory of all locations that are authorized to use the VTS reservation system. Inclusion in the directory will be with approval of the agencies.

(B) Reservation confirmation and cancellation notices.

Sprint VTS reservation system will meet and exceed the Government’s requirements for reservation confirmation and cancellation notices. As stated in (iii) above, the agency users may book reservations involving the agency users’ sites, modify or cancel reservations, view room availability, print a room schedule report, and print management statistical reports.

(C) Monthly performance reports covering:

1) Number of video teleconferences scheduled, during prime and non-prime hours, using the reservation feature.

4) Number of video teleconferences per month that did not start at the scheduled time, the cause of which was attributable to the contractor’s actions.

5) Number of video teleconferences per month which were started but then failed or suffered degraded quality, as a result of the contractor’s failure to perform properly.

6) Total number of requests (each individual request for a particular time and date is considered a separate request) for reservation of video teleconferencing which were not honored due to unavailability of resources of bridging capability, format conversion, rate adaptation, or coding conversion.

The Sprint’s on-line video scheduler will meet and exceed the Government’s requirements by providing the capability to generate the following management reports:

• Number of video teleconferences scheduled, during prime and non-prime hours, using the reservation feature.

• Number of video teleconferences per month that did not start at the scheduled time, the cause of which was attributable to the Sprint’s actions.

• Number of video teleconferences per month which were started but then failed or suffered degraded quality, as a result of the Sprint’s failure to perform properly.

• Total number of requests (each individual request for a particular time and date is considered a separate request) for reservation of video teleconferencing which were not honored due to unavailability of resources of bridging capability, format conversion, rate adaptation, or coding conversion.

In addition, Sprint’s on-line video scheduler will provide the ability to print the following management reports:

• Usage report

• Multipoint report

• External conference report

• Cancellation report

• Speed utilization report

• Conference summary report

Table 1.B.12-4 is a description of each management report.

|Table 1.B.12-4 Management Reports Features and Benefits |

|Report |Description |

|Cancellation Report |Displays the original conference date and duration, confirmation numbers, participating |

| |sites, name of person requesting cancellation, and date and time of cancellation. |

| |Enables the Government to manage the number of cancellations. |

|Site Usage Report |Lists the Government’s sites and hours available, hours scheduled, hours used, percentage |

| |of usage, and hours canceled. |

| |Aids you in site management and justification of your expenditure on videoconferencing |

| |equipment and transport. |

|Internal/External Agency Report |Displays a breakdown of the number of conferences within the Government’s sites (Room ID |

| |Codes) and the number of conferences with external sites, by point-to-point and |

| |multipoint, broadcast multipoint, local categories. |

| |Provides you with justification for videoconferencing expenditures and the ability to |

| |track trends. |

|Speed Report |Displays the number of point-to-point, multipoint, and broadcast multipoint conferences at|

| |different speeds. |

| |Allows you to track trends and to manage bandwidth requirements. |

|Quality Report |Displays the number of conferences that were good, impaired, failed and canceled and the |

| |reason for impaired and failed conferences. |

| |Allows you to manage quality/readiness of your room and/or Sprint service and to identify |

| |points of failure. |

|External Conference Report |Displays the date of the conference, originating site, carrier, and destination site. |

| |Allows you to track conferencing trends for external sites (Room ID Codes), such as always|

| |with the same agency or different agencies. Agencies that conference often may select |

| |compatible equipment to avoid conversion charges. |

|Multipoint Report |Displays the date of the conference, carrier, duration, number of sites, and participating|

| |sites. |

| |Provides you with information and trends useful in justifying videoconferencing expenses. |

Management reports will be available through Sprint’s custom-developed software, Meeting Manager Plus, which runs on an IBM-compatible PC and is Windows-based. The minimum system requirements are as follows:

• Windows version 3.1

• Hayes 9600 baud modem

• 486 processor with VGA monitor and mouse

• 8 MB RAM

• 5 MB fixed disk space available

Scheduling Features

One of the most exciting features of Sprint’s on-line service is that it not only books the Government’s resources (video rooms) but also Sprint’s resources, including multipoint bridges, gateways, and conversions. When a Government user books a multipoint conference, the system automatically figures out which multipoint bridge is available, if any speed or CODEC conversions are necessary, and whether a gateway needs to be set-up. All of this is accomplished when the end-user clicks on the names of the rooms that are involved in the conference.

Sprint On-Line Scheduling Service Benefits

Table 1.B.12-5 provides a list of features and benefits for Sprint’s On-line Scheduling Service.

|Table 1.B.12-5 Sprint’s On-line Scheduling Service Features and Benefits |

|Feature |Benefit |

|Sprint-Managed Reservations Database |Provides the ability to access reservation information at your convenience without |

| |the need to manage and update a database of room information. |

| |Allows users to book conferences, check past or future reservations, view |

| |availability, check room directory and see all pertinent information about rooms |

| |(i.e., address, site contact, equipment information, phone number, etc.) |

|Conference Connection Services |If value-added services are needed, the scheduling software automatically books the |

| |required equipment with no additional work or knowledge on the part of the end-user. |

| |This is a feature no competing service has. |

|Turnkey Solution |Agency users do not need to dedicate resources to develop or maintain their own |

| |scheduling solution. |

|Windows Interface |Simple to understand Windows-based format means little or no training is necessary. |

|24-hour On-line Access |On-line users may schedule facilities any time of the day or night for maximum |

| |flexibility. |

|Security Levels |Different levels of access prevent unauthorized access for maximum security. * |

|Help Desk Support |Customers may call the On-Line Schedulers Help Desk at 1-800-669-1235 for assistance |

| |from 8:30 a.m. to 5:30 p.m. |

|Ability to book any type of |Works with all Sprint video platforms and Video Service Bureau services providing |

|conference |ultimate flexibility. No need for multiple reservation procedures or systems. |

|Access to directory and schedule |Simplifies management of facilities and off-loads in-house resources. |

|information for all sites and | |

|facilities | |

|World Wide Web Access |Provides an extra layer of customer service by giving universal access to the |

| |Government’s sites, your video resources, and public video room locations. |

|Management Reports |Provide the ability to statistically analyze data about room usage and patterns, |

| |thereby assisting with internal justification for growing videoconferencing usage. |

| |Sprint’s on-line video scheduler provides the ability to print management reports. |

|*Service levels include view only, print room schedules, make reservations, and print management reports. |

(v) The ability for the VTS users to schedule a “meet-me” reservation based video teleconference.

Sprint VTS reservation system will provide the agency users with the capability to schedule a “meet-me” reservation-based video teleconference.

(2) The VTS reservation system shall contain the following information:

i) Name of the person scheduling a video teleconference

ii) Organization of the person scheduling a video teleconference

iii) Telephone number of the person scheduling a video teleconference

iv) Name of the contact person at participating locations

v) Telephone numbers of the contact persons participating in a video teleconference

vi) Locations of the persons participating in a video teleconference (at the user’s discretion)

vii) Date of a video teleconference

viii) Time of a video teleconference

ix) Scheduled length of a video teleconference.

Sprint’s VTS reservation system will contain the following information:

• Name of the person scheduling a video teleconference

• Organization of the person scheduling a video teleconference

• Telephone number of the person scheduling a video teleconference

• Name of the contact person at participating locations

• Telephone numbers of the contact persons participating in a video teleconference

• Locations of the persons participating in a video teleconference (at the user’s discretion)

• Date of a video teleconference

• Time of a video teleconference

• Scheduled length of a video teleconference.

Sprint will exceed the requirements by also providing the following:

• Name of an alternate contact person

• Telephone number of the alternate contact person

• Organizations of the contact persons participating in a video teleconference (at the user’s discretion)

(3) The VTS shall provide VTS reservation users with the following capabilities:

i) Schedule a non-recurring multipoint or point-to-point video teleconference within 30 minutes after the advance reservation request, provided the bridging capacity or the required network functions (i.e., format conversion, rate adaptation, or coding conversion) are available.

ii) Based on availability of bridging capacity and required network functions, request a delay in the scheduled termination time of a video teleconference, which is already in progress, shall be granted, if the request is made at least 20 minutes before the scheduled terminating time of the video teleconference.

iii) Permit VTS users to cancel a video teleconference up to 30 minutes before the scheduled start time of the video teleconference without incurring any charge for the canceled video teleconference.

iv) Support a minimum of 25 simultaneous multipoint video teleconferences, with an average of six locations each, at an average data rate of 384 kb/s. All simultaneous video teleconferences shall be capable of supporting the following functions in any combination.

(A) Coding conversion

(B) Format conversion

(C) Rate adaptation

Sprint VTS reservation system will provide VTS reservation users with the following capabilities:

• Schedule a non-recurring multipoint or point-to-point video teleconference within 30 minutes after the advance reservation request, provided the bridging capacity or the required network functions (i.e., format conversion, rate adaptation, or coding conversion) are available.

• Based on availability of bridging capacity and required network functions, request a delay in the scheduled termination time of a video teleconference, which is already in progress, shall be granted, if the request is made at least 20 minutes before the scheduled terminating time of the video teleconference.

• Permit VTS users to cancel a video teleconference up to 30 minutes before the scheduled start time of the video teleconference without incurring any charge for the canceled video teleconference.

• Support a minimum of 25 simultaneous multipoint video teleconferences, with an average of 6 locations each, at an average data rate of 384 kb/s. All simultaneous video teleconferences shall be capable of supporting the following functions in any combination:

– Coding conversion

– Format conversion

– Rate adaptation.

2 Coding Conversion

(b) Coding Conversion. The VTS shall provide a coding conversion capability that permits operation between:

1) Codecs, all of which use the National Television Standards Committee (NTSC) video format, but none of which support the FTR 1080 and none of which use the same encoding/decoding algorithm(s).

7) Codecs, all of which use the NTSC video format, in which one or more of the codecs support the FTR 1080 and in which one or more of the codecs do not support the FTR 1080.

As a minimum, the contractor shall support coding conversion for the current FTS2000 proprietary encoding/decoding algorithms of the Compression Labs Inc. Rembrandt II, Rembrandt II/06, and Rembrandt II/VP codecs.

The contractor shall provide this coding conversion capability in a manner such that VTS users may avail themselves of it for reservation-based video teleconferences and for video teleconferences established via dedicated connections and circuit switched data connections.

Sprint Video Service Bureau will support conferences among video equipment lacking either a common video coding algorithm or a common speed. Frequently, both algorithm and speed conversions are provided. Algorithm conversions allow the Government to conference with people using incompatible video algorithms. Speed conversions allow you to connect to rooms transmitting at different speeds for both point-to-point and multipoint conferencing.

For multipoint and point-to-point arrangements, where all codecs, use the NTSC video format, but none support the FTR 1080 standard and do not use the same encoding/decoding algorithms, codecs will be required to connect to an analog gateway. An analog gateway typically consists of various manufacturers codecs capable of various proprietary coding algorithms, such as CLI CTX+. These codecs will be co-located with an analog audio-follow-video routing matrix, or an analog audio/video cross connect system. This process will digitally decode from proprietary algorithms of codec A, produce the analog audio and video signals that are cross connected to codec B which in turn will digitally encode these analog signals and retransmit using the proprietary coding algorithms of codec B, reference Figure 1.B.12-4.

[pic]

Figure 1.B. 12-4 Conference Where All Codecs

Do Not Support FTR 1080 Standard

For multipoint and point-to-point arrangements, where all use the NTSC video format, and one or more support FTR1080, and one or more do not support the FTR 1080 standard, then proprietary codecs will be required to connect to an analog gateway to perform the proprietary algorithm conversions to conform with FTR 1080. An analog gateway typically consists of various manufacturers codecs capable of various proprietary-coding algorithms, such as CLI CTX+. These codecs will be co-located with an analog audio-follow-video routing matrix, or an analog audio/video cross connect system. This process will digitally decode from proprietary algorithms of codec A, produce the analog audio and video signals that are cross connected to codec B which in turn will digitally encode these analog signals and retransmit using the FTR 1080 (H.261) coding algorithms of codec B, reference Figure 1.B.12-5.

[pic]

Figure 1.B.12-5 Conference Where Any One Codec

Supports the FTR 1080 Standard

Video Algorithm Conversion

Although most video CODECs have an option to use the H.320 standards-based algorithm, there are many CODECs still in use that operate only in proprietary modes. Sprint’s Video Service Bureau will convert incompatible video signals in order to provide connectivity to dissimilar locations. Sprint’s Video Service Bureau also has the capability to handle CODECs that use the H.323 standards-based algorithm.

Table 1.B.12-6 details the codec algorithms that are currently supported by Sprint’s Video Service Bureau. As can be seen in the table below, Sprint will support FTS2000 encoding/decoding algorithms for CLIs Rembrandt II, Rembrandt II/06, and Rembrandt II/VP codecs. Sprint will also support any codec that uses the H.320 or H.323 standards-based algorithm.

| |

|Proprietary Algorithms Supported |X |

| |X |

|Rembrandt II/VP (CTX, MCUCTX, CTX +) |XXXXXXXXXXXXXXXXXXX |

|VTEL: MediaMax and ESA (Blue Chip) |Sprint Video Service Bureau supports all CODECS that are H.320 or |

|PictureTel: S4000/V3100/Concorde S4500 (SG3) |H.323 standards based. |

|Rembrandt II | |

|Rembrandt II/06 | |

|X |

3 Video Format Conversion

(c) Video Format Conversion. The VTS shall provide a video format conversion capability that permits operation between:

1) Codecs, which operate in the NTSC video format, and codecs which operate in the Phase Alternation by Line (PAL) video format.

3) Codecs which operate in the NTSC video format and codecs which operate in the Système Electronique Couleur Avec Memoire (SECAM) video format.

The contractor shall provide this video format conversion capability in a manner such that VTS users may avail themselves of it for reservation-based video teleconferences and for video teleconferences established via dedicated connections and circuit switched data connections.

NTSC to PAL and NTSC to SEACAM video format (standards) conversions are functions of the video codecs in either the NTSC, PAL, or SEACAM country.

Built into the H.320 standard algorithms is the ability to seamlessly translate between the NTSC video format (used in the United States and Japan), and the PAL video format (used in most countries in Europe). The standard applies to data rates from 64 Kbps to 1.544 Mbps, and to 2.048 Mbps in Europe.

4 Security

(d) Security. VTS shall provide unclassified but sensitive level of secure video teleconferencing capability for point-to-point and multipoint video teleconferences.

Sprint VTS will provide unclassified but sensitive level of secure video teleconferencing capability for point-to-point and multipoint video teleconferences through the MCU-supported Data Encryption Standard (DES).

5 Rate Adaptation

(e) Rate Adaptation. VTS shall provide a data rate adaptation capability to ensure that all VTS locations participating in a video teleconference can interconnect with each other using any of the data rates specified in C.2.7.4.1.1.2. The rate adaptation feature shall be used in conjunction with the reservation feature.

Sprint VTS will support data rate adaptation so that all participating VTS locations can interconnect with each other at the rates as specified in C.2.7.4.1.1.2.

The speed at which a videoconference takes place can be influenced by many factors, including CODEC design, budget constraints, participant preference, and transmission method. Sprint’s conversion service permits systems operating at different speeds to communicate without modification to their systems. Video codecs which use the H.320 standards-based algorithm will reserve Sprint’s Transcoding feature. Sprint supported proprietary algorithm algorithms will be serviced through CODEC and Speed Conversion capabilities. Speed conversions allow connections to sites that are transmitting at different speeds for both point-to-point and multipoint conferencing. For example, a Sprint CSDS location dialing in at 336 Kbps requires a speed conversion to conference with a DCS-based room operating at 384 Kbps. A dual 56 (112 Kbps) site would require a speed conversion to connect to a dual 64 (128 Kbps) site.

3 Performance (C.2.7.4.3)

a) Digital. The VTS shall deliver the following digital performance:

1) When the contractor furnishes only a reservation, coding conversion, format conversion, and/or rate adaptation feature(s), the encoded audio, video, and ancillary data signals that the contractor delivers as part of the VTS shall be in conformance with the signals required by the user’s codec.

Sprint understands the requirement and the Sprint-provided encoded audio, video, and ancillary data signals will be in conformance with the signals required by the user’s codecs as long as the codecs are certified to be connected to the Sprint network. Table 1.B.12-6, codecs Supported by Sprint VSB, lists such codecs.

4) When the contractor furnishes the encoding/decoding function, the digital performance for data rates specified in Section C.2.7.4.1..2 shall be in conformance with FTR 1080 performance at the given data rate employed in the video teleconference.

Sprint understands the requirements and the digital performance for data rates specified in Section C.2.7.4.1.1.2 will be in conformance with FTR 1080 performance at the given data rate employed in the video teleconference. Codec conversions offer connection support for dissimilar proprietary video codecs.

g) Availability. The availability of the VTS shall be at least 99.5 percent.

Sprint VTS will meet and exceed the Government’s availability requirement of at least 99.5 percent. Sprint has the fewest performance errors of any long distance carrier, with 99.99 percent POP-to-POP availability. Table 1.B.12-7 details the CSDS Performance Objectives. Sprint’s CSDS is backed by a nationwide support infrastructure and, specifically, by the Sprint CSDSC. This center is dedicated to ensure the quality of Sprint’s CSDS offerings; it has test nodes at all of our switch sites and the capability to test the integrity of circuits all the way up to the agency users’ CPE.

X

X

X

Sprint CSDS are fully integrated with our existing voice service platforms, thus providing the Government with significant opportunities to combine data, video, and digital audio services.

h) Synchronization. The VTS shall maintain lip synchronization between the audio and video signals within +2 video frames to the extent possible with the video frame rate employed in the video teleconference.

Maintaining lip synchronization between the audio and video signals within +/- 2 video frames is a matter of fine-tuning the codec equipment. Sprint VTS will provide lip synchronization between the audio and video signals to the extent possible with the video frame rate employed.

(D) Other. If the number of requests denied during a calendar quarter exceeds by five percent the number of participating locations supported during the same calendar quarter, the contractor shall increase its multipoint capacity at 384 kb/s by 10 percent during the subsequent quarter.

The contractor shall compute the number of requested locations denied by counting the cumulative number of locations associated with each conference that could not be scheduled for a particular date and time requested. The contractor shall compute the number of locations supported by counting the cumulative number of locations associated with each conference that was held. In calculating locations denied and locations served, locations on the contractor’s network and on another FTS2001 network shall be included, but locations on other (non-FTS2001) networks shall be excluded.

Sprint has engineered its network to alleviate any capacity constraints and has the ability to route any and all video requirements on the backbone network. Except for extenuating circumstances (e.g., Operation Desert Storm), Sprint will increase the multipoint capacity at 384Kb/s by 10 percent if the number of requests denied during a calendar quarter exceeds by five percent the number of participating locations supported during the same calendar quarter. This increase in capacity will occur in the next calendar quarter. Sprint will calculate the number of requested locations denied as required by RFP Section C.2.7.4.3(D)

4 User-to-Network Interface (C.2.7.4.4)

1 Mandatory (C.2.7.4.4.1)

The contractor shall support the following interfaces at the SDP. The inverse multiplexing function, where provided, shall conform to the TIA-EIA-619 standard for Aggregation of Multiple Independent 56 kb/s or 64 kb/s channels in a synchronized wide-band connection (formally known as BONDING [0, 1, and 3] standard).

Sprint will support Bonding Mode O and 1. Currently, industry vendors do not support Bonding Mode 3. Even though Bonding Mode 3 is covered in TIA/EIA 619, the industry has neither adopted nor implemented Bonding Mode 3. Sprint will support Bonding Mode 3 once vendors implement Bonding Mode 3 per Standard Specifications, and it successfully passes Sprint’s certification.

Consistent with Sprint’s experience and proactiveness, Sprint is currently working with industry vendors to adopt and implement a reliable ISDN standard bonding protocol. Due to the characteristics of a SONET network, ISDN bonding and video network traffic are currently susceptible to the network recovery events that occur when a failure or quality degradation occurs. To ensure that the Government has minimal quality degradation, Sprint recommends the implementation of X-- on an interim basis -- for the agency user’s ISDN video traffic. X offers increased reliability by using additional bandwidth to monitor the channel quality and synchronization of the agency user’s video call.

a) If the government provides the codec and the inverse multiplexer and the contractor provides only reservation, coding conversion, and/or format conversion, the UNIs supported shall include:

1) ITU-TSS V.35

8) EIA RS-449

9) EIA RS-530

10) T1

11) E1

12) RJ-x (e.g., RJ-45)

13) ISDN PRI

14) FT1

If the Government provides the codec and the inverse multiplexer and Sprint provides only reservation, coding conversion, and/or format conversion, Sprint VTS will support the following UNI’s:

• ITU-TSS V.35

• EIA RS-449

• EIA RS-530

• T1

• E1

• RJ-x (e.g., RJ-45)

• ISDN PRI

• FT1

Sprint will exceed the requirements by supporting the following UNI:

• ISDN BRI

• UNI for IP (Ethernet).

i) If the government provides the codec and the contractor provides only reservation, coding conversion, and/or format conversion, the UNIs supported shall include the UNIs for CSDS given in Table C.2.2.2.1.4.1.1-1.

If the government provides the codec and Sprint provides only reservation, coding conversion, and/or format conversion, Sprint VTS will support the UNIs for CSDS as given in Table C.2.2.2.1.4.1.1-1.

j) If the contractor provides the inverse multiplexing function and the government provides the codec, the following interfaces shall be supported:

1) EIA RS-449 (with RS366A)

5) EIA RS-530 (with RS366A)

6) ITU-TSS V.35 (with RS366A)

If Sprint provides the inverse multiplexing function and the Government provides the codec, Sprint VTS will support the following interfaces:

• EIA RS-449 (with RS366A)

• EIA RS-530 (with RS366A)

• ITU-TSS V.35 (with RS366A)

k) If the contractor provides the encoding/decoding function with or without the inverse multiplexing function, the following interfaces shall be supported.

1) Video Input/Output:

i) NTSC composite analog video signal (according to standards EIA-170 and EIA RS-250)

viii) Y/C analog

Y: 1.0 volt peak-to-peak, at 75 ohms

C: 0.286 volt peak-to-peak, at 75 ohms

15) Audio Input:

i) Line Level

ix) Microphone Level

16) Audio Output:

i) Line Level

ii) Speaker Level

iii) Headphone Level

17) Data Interface(s) (any combination of the following data interfaces shall be supported by the VTS):

i) EIA RS-232

x) EIA RS-449

xi) ITU-TSS V.35

xii) EIA RS-530

If Sprint provides the encoding/decoding function with or without the inverse multiplexing function, Sprint-provided codecs are H.320 standard-compliant and will support the following interfaces.

For the video input/output:

• NTSC composite analog video signal (according to standards EIA-170 and EIA RS-250)

– Y/C analog

– Y: 1.0 volt peak-to-peak, at 75 ohms

– C: 0.286 volt peak-to-peak, at 75 ohms

For the audio input:

• Line level

– Microphone level

For the audio output:

• Line level

– Speaker level (supported only on desktop video teleconferencing)

– Headset level (supported only on desktop video teleconferencing)

– Data Interface(s) (any combination of the following data interfaces will be supported by video teleconferencing)

– EIA RS-232

– EIA RS-449

– ITU-TSS V.35

– EIA RS-530

Sprint supports a wide range of roll-about and room system CODECs. The range begins at small, entry-level CODECs such as the Settop variety up to high-end, integrated group-system solutions. These CODECs support both H.320 and H.323 protocol. Some CODECs support H.320 and H.323 individually, and some CODECs support both H.320 and H.323 together. In addition to these roll-about and room system CODECs, Sprint supports a desktop solution that uses H.323 video protocol. Going beyond the CODEC, Sprint also supports several types of peripherals to provide a complete VTS equipment solution.

Sprint is offering several options to the Government in order to provide the most appropriate solution for its video teleconferencing needs. Sprint requires the Government to obtain all components of one of the solutions described below. Sprint can also provide reservation and bridging service on any of these VTS solutions.

Figures 1.B.12-6 through 1.B.12-10 detail the various levels of Sprint provided VTS:

[pic]

Figure 1.B.12-6 Sprint Provides Access Only for VTS

[pic]

Figure 1.B.12-7 Sprint Provides Access and IMUX Devices

[pic]

Figure 1.B.12-8 Sprint Provides Access, IMUX, and CODEC

[pic]

Figure 1.B.12-9 Sprint Provides All Components Necessary for VTS

[pic]

Figure 1.B.12-10 Sprint Provides CODEC and Ancillary Equipment for H.323

5 Video Teleconferencing Components

Tables 1.B.12-9 through 1.B.12-12 describes the components that Sprint offers for Video Teleconferencing Service.

|Table 1.B.12-9 Network Interfaces |

|Network Interfaces |Description |

|External CSU |Component that could be used with the FX PRI interface |

|Channel Bank or TSU w/ drop insert capability |Component that could be used with the FX PRI interface |

|NT1 |These equate to the number of BRI lines used: |

|Single |Single = 1 BRI line |

|Triple |Triple = 3 BRI lines |

|Quad |Quad = 4 BRI lines |

|PRI Interface Module |Module that has a PRI interface |

|V.35 Interface Module |Module that has a V.35 interface |

|BRI Interface Module |Module that has a BRI interface |

|Table 1.B.12-10 IMUXes |

|IMUXes |Description |

|IMUX 1 |MAX 3000 |

|IMUX 2 |MAX 6000 |

|IMUX 3 |MAX 3000-2 |

|IMUX 4 |Atlas 550 |

|IMUX 5 |Atlas 800 |

|IMUX Cable |IMUX interface cables to interface the IMUX to the CODEC |

|Table 1.B.12-11 CODECs |

|CODECs |Description |

|ViewStation SP |Basic CODEC, operates at 128kbps. Voice tracking camera and |

|128k w/ BRI |web-based integrated presentation system. |

|384k w/ BRI | |

|ViewStation |CODEC that operates from 128kbps up to 768 kbps with the appropriate |

|H.323 base unit |interfaces. Voice-tracking camera and web-based integrated |

|128k w/ BRI |presentation system |

|Quad BRI interface | |

|V.35 interface | |

|ViewStation MP |CODEC with built-in bridge for H.320 only. Provides multipoint |

| |capabilities on demand with 4 sites at 128 kbps or three sites at |

| |256kbps. All sites can be viewed simultaneously. |

|ViewStation FX |High-end video solution, embedded streaming feature allows capture |

|H.323 w/ Ethernet interface |and transmission of meetings, presentations, or broadcasts. |

|V.35 interface |Integrated multi-point capability enables up to 4 sites at 384kbps, |

|T1/PRI interface |or 3 sites at 512kbps. This model only to be used with H.323 |

|BRI interface |protocol. |

|VS4000 |Multipoint capability enables up to four sites at 384K. Housed in a |

|H.323 w/ Ethernet interface |rack-mount chassis. |

|w/V.35 interface | |

|w/ T1/PRI | |

|BRI interface | |

|Via Video |Desktop solution supports H.323 only at speeds from 64kbps to 384 |

| |kbps. USB based video system to be used with PCs with Windows 98, |

| |2000 and NT. |

|Global Management Software |Management Software: HTML – based client/server application designed|

| |to enable and support centralized management of the ViewStation and |

| |Via Video CODEC(s). This software allows the Government to have a |

| |centralized phonebook directory, call detail records, as well as |

| |manage all their video sites remotely. |

| |The centralized, network-based directory eliminates the problem of |

| |maintaining remote address books as more systems are added to the |

| |network. |

| |Call detail records will track each ViewStation call, speed, |

| |duration, number dialed, and errors experienced. |

| |Centralized diagnostic tools give an administrator from the |

| |Government real-time advanced network statistics to assist in |

| |troubleshooting. Automatic system alerts notify the administrator of|

| |potential problems allowing proactive action to occur before users |

| |enter the room. |

|Table 1.B.12-12 Peripherals |

|Peripherals |Description |

|V.35 Cable | |

|Via Video Desktop Headset Accessory |Headset kit for Via Video Application. |

|Cart – used with monitor |Carts for use with monitor |

|27” |A cart that supports a 27” monitor |

|32” |A cart that supports a 32” monitor |

|35” |A cart that supports a 35” monitor |

|Monitor |Monitors |

|27” |A 27” monitor |

|32” |A 32” monitor |

|35” |A 35” monitor |

|Plasma/Flat |A plasma or flat screen monitor |

|Document Camera |Visual Presenter with top and bottom light, composite and S video |

|Elmo |output, RS-232c port auto focus, 8 times zoom and remote control |

|Video Labs |capable to be used with VS Equipment. |

|Mic Pod Kit |Microphone pod is to be used with all models of the View Station |

| |Codecs. This pod is ideal for large conference room situations. It |

| |includes 3 microphones on each pod. Only one additional pod can be |

| |added per VS system. |

|Remote Control – extra |Infrared Remote Control. This is to be used with ViewStation Units. |

|Sony EVI-D30 camera |Sony camera that can be mounted to use with the VS4000. |

6 Video Maintenance, Installation, and Site Visits

Sprint offers on-site installation and three levels of maintenance for Sprint-provided equipment. These provide the Government with the level of service that is appropriate for their needs from Help Desk support all the way to on-site support.

1 On-site Installation

Sprint’s on-site installation program is designed to provide the Government with an easy, hands-free way of getting their video system up and operational as quickly as possible. Sprint will manage the entire process including: equipment set up, on-site scheduling of the technician, end-user orientation, testing, and registration with Sprint’s video service bureau. This solution is perfect for the Government customer who does not have the appropriate technical staff, video expertise, or time to handle a video installation project.

On-site installation includes:

• On-site support provided by a certified technician

• Set up and configuration of all system components and approved peripherals as per pre-installation checklist

• Basic end-user orientation

• Multiple transmit and receive test calls

• Automatic registration and testing with Sprint’s Video Service Bureau.

2 Maintenance Levels

Level 1 Maintenance - Help Desk Only Maintenance

Help Desk Only Maintenance provides fault isolation support to determine exact cause of the VTS problem. In the event of a video teleconferencing unit failure, this level also includes product replacement provided using manufacturer’s standard warranty process (which may take up to 3 weeks).

Level 2 Maintenance - Help Desk Plus Maintenance

Help Desk Plus Maintenance combines the fault isolation with expedited parts replacement from the manufacturer. In the event of a video teleconferencing unit failure, product replacement will be provided next business day.

Level 3 Maintenance - On-site Maintenance

Sprint’s on-site maintenance program is designed to minimize disruption and free the customer from maintenance duties allowing them to focus on their core business activities. On-site Maintenance combines on-site technical support with fault isolation. If the problem is determined to be the video hardware, a technician and a replacement part are on-site within 24 hours to get the customer up and operational as soon as possible.

Table 1.B.12-13 summarizes the services included with each level of maintenance.

|Table 1.B.12-13 Service Level Maintenance |

|Service |Level 1 Maintenance |Level 2 Maintenance |Level 3 Maintenance |

|24 X 7 support |X |X |X |

|Single point-of-contact |X |X |X |

|Unlimited help desk calls |X |X |X |

|Real time diagnostic and fault isolation |X |X |X |

|Coordination with Sprint network management center for Sprint |X |X |X |

|network related issues | | | |

|Next business day product replacement in the event of product | |X |X |

|failure. | | | |

|RMA support and coordination with manufacturer |X |X |X |

|Parts, labor and travel included | | |X |

|Outbound shipping costs covered | |X |X |

7 Sprint Video Service Bureau Services

Table 1.B.12-14 lists new features that Sprint’s Video Service Bureau offers. These features will give the Government additional options for videoconferencing.

|Table 1.B.12-14 Functionality and Capabilities of the Video Service Bureau |

|Bridging Functionality |Description |

|MCU/Bridging/Gateway Feeds for H.323 | |

| |112/128 kbps |

| |224/256 kbps |

| |336/384 kbps |

|MCU/Bridging/Gateway Feeds for H.320 | |

| |224/256 kbps |

| |448/512 kbps |

|Transcoding – for standards-based algorithms | |

| |Dedicated Network |

| |Point-to-Point Gateway |

|Outdial for H.320 –with or without bridging | |

| |112/128 kbps |

| |224/256 kbps |

| |336/384 kbps |

| |448/512 kbps |

| |672/768 kbps |

|Dedicated Ports (per port charge) H.320 and H.323 | |

| | 256/384K is the standard bandwidth |

|Cancellation | |

| |Cancellations can be made up to 30 minutes prior to the scheduled |

| |conference call at no charge. |

|Shortfalls | |

| |Shortfalls occur when the actual conference takes less time than it was |

| |originally scheduled. |

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