ACCOUNTANT



Michigan Public Health Institute

Position Description

Title: MCIR Support Services - Testing and Customer Services Analyst

Employee Name: TBD

Supervisor: James Bell III

Purpose: Primary functions of this position center on MCIR system testing function for MCIR Releases including creation and maintenance of testing tools and procedures; is secondary coverage support per Customer Support services activities; working collaboratively with the MCIR Training Specialist to assist with the development and review of training materials for MCIR staff and MCIR users; support of the website; and completion of other duties as assigned.

Duties and Responsibilities:

Works collaboratively with the MCIR Business Systems Analyst on pre- and post-Release testing policies, practices and procedures, Regression Test Script maintenance, and the creation of new test scripts

Creates new test scripts as needed

Works collaboratively with the MCIR Business Systems Analyst on identification of Regression Test Scripts to be used for testing the components of a Release

Conducts testing for each Release as needed

Is a resource to Program and Regional staff on system functions and testing procedures

Documents tests conducted, the outcome of the tests, and reports results to MCIR Business Systems Analyst

Monitors production system functions following a Release to escalate production issues for developer attention

Executes the closure of MPHI Bugzilla logs following each Release

Assists in the modification and maintenance of the website, including cross-training as needed.

Provides regular progress reports to Section Manager on Release Testing results and needs

Proposes system enhancements based on evaluation

Works collaboratively with MCIR Business Systems Analyst, Customer Services Analyst, MCIR Coordinator and MCIR Regional/Field/Program staff on advocating and establishing priorities to address system defects and enhancements

Assists MCIR Business Systems Analyst and Customer Services Analyst with the identification, reporting, validation and resolution of system related issues

Assists MCIR Training Specialist with the development and review of training materials

Provides assistance and training for the MCIR Customer Support Analyst and is secondary coverage support per Customer Support services activities

16. Maintain a ‘Call/Email Log’ to track contacts according to established procedures

Work in collaboration with Division of Immunization Section Secretary for the appropriate storage and retrieval of Testing procedures and supporting material

Attend MCIR Staff meetings, and provide reports on Release Testing, policy and procedures (as needed)

Maintains a positive, strong, credible, professional and interpersonal relationship with all Division of Immunization staff, and represent the best interest of MCIR at all times.

Other duties as assigned

Qualifications/Requirements:

Education: Bachelor's degree is preferred. In lieu of a Bachelor’s degree, equivalent in education and/or work experience will be required.

Experience: A minimum of 1-3 years of related and progressively more responsible work experience with MCIR systems or in the healthcare field.

Important Skills and Characteristics: Excellent oral and written communication skills and a strong client/customer orientation. Ability to work well in team situations. Strong interpersonal skills; strong computer or system analytical skills. Self-motivated, able to complete work in timely manner and handle multiple tasks at one time with minimal supervision. Demonstrable knowledge of system testing practices and procedures. Proficiency in Microsoft Office applications, familiarity with email/internet browser software, and working knowledge of an ad-hoc reporting application (such as Business Objects).

Work Environment and Physical Requirements: MPHI is a standard office environment.

o May require viewing a CRT or VDT screen 25% to 75% of the time

o May require a valid operator’s license

o May require moderate physical effort, including lifting materials and equipment up to 50 pounds

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility

IMPACT ON PROJECTS, SERVICES AND OPERATIONS

Competent performance in this position has substantial impact on the integrity and quality of MCIR system function and the knowledge and skills exhibited by system trainees. The Testing and Customer Service Analyst will interact with MCIR users and MCIR Program and Development staff in the performance of duties. The quality of the work and the professionalism exhibited by the Testing and Customer Service Analyst directly reflects on the reputation and perceived value of MCIR services.

REQUIRED COMMUNICATION

This position works very closely with the MCIR Team, and with the Development Team (IT support) that is supporting/maintaining the MCIR System.

|Contact Person/Group |Frequency |Purpose |

|Supervisor |Weekly |Progress updates, guidance |

|MCIR Coordinator, Training Specialist, |Daily |Resource and support |

|Regional/Program Staff | | |

|Support Services Staff |Daily |Resource and support |

|MCIR Users |As Needed |Secondary Customer Services Support |

|MCIR Business & Technical |As Needed |Pre- and Post-Release testing, issue remediation, and input on defect |

| | |prioritization |

“For purposes of employment standards, this classification is “Non Exempt” from the overtime provisions of the Fair Labor Standards Act.”

Signature___________________________________ Date_________________

Employee Signature

Signature___________________________________ Date_________________

Supervisor or Program Director

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To Be Completed By Human Resources

Classification ______________

Salary Grade _______________

Position Number___________________

Classification _____________________

Salary Code ______________________

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