Service Request Process Overview - Oklahoma
Customer (Service Requester) 7. Chapter 3. Service Level Targets 8. 3.1. Assistance Service Request Targets 8. 3.2. Enhancement Change Request Targets and Schedules 8 ... If so, process it using standard Service Request process. If not, use the Service Catalog Request process. Determine if this is actually an incident, i.e., something is broken ... ................
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