Human Services Standards policy



0-825500Human Services Standards PolicyAugust 2019457200010172700Department of Health00Department of HealthHuman Services Standards PolicyAugust 2019To receive this publication in an accessible format, please phone 03 9096 2745, using the National Relay Service 13 36 77 if required, or email Human Services Standards <hsstandards@dhhs..au>Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.? State of Victoria, August 2019This work is licensed under a Creative Commons Attribution 3.0 licence (licenses/by/3.0/au). It is a condition of this licence that you credit the State of Victoria as author.Available on the Human Services Standards page on the Providers website < TOC \o "1-3" \h \z \u Glossary PAGEREF _Toc526934016 \h 5Introduction PAGEREF _Toc526934017 \h 6Regulation PAGEREF _Toc526934018 \h 6Registration PAGEREF _Toc526934019 \h 6Relationship to the Service Agreement PAGEREF _Toc526934020 \h 7Guiding principles PAGEREF _Toc526934021 \h 7Human Services Standards PAGEREF _Toc526934022 \h 7Independent reviews and accreditation PAGEREF _Toc526934023 \h 9Notifiable issues PAGEREF _Toc526934024 \h 10Scope for independent review PAGEREF _Toc526934025 \h 12Online self-assessment PAGEREF _Toc526934027 \h 12Subcontracting services and consortia arrangements PAGEREF _Toc526934028 \h 15Further information PAGEREF _Toc526934029 \h 15Appendix A PAGEREF _Toc526934030 \h 16GlossaryThe following terms are used in relation to the Standards and review processes.TermDefinitionAccreditationMeans accreditation as awarded by a department-endorsed independent review body following an independent reviewAuditAlternative name for independent reviewCertificationAlternative name for accreditationCertification bodyAlternative name for independent review bodyComplianceMeans the service provider has met the Standard/sDepartmentMeans the Department of Health and Human Services (Victoria)External reviewAlternative name for independent reviewHuman Services Standards / StandardsMeans the Department of Health and Human Services Standards as gazetted under the Children, Youth and Families Act 2005 and the Disability Act 2006Independent review / reviewMeans the process undertaken by the review body to determine a service provider’s compliance with the StandardsIndependent review body / review bodyMeans a body endorsed by the department to conduct independent reviews against the StandardsIn scope / in-scopeMeans activities in scope of independent review or registration as applicableMaintenanceAlternative name for mid-cycle reviewMid-cycle reviewMeans the process undertaken by the review body to determine an service provider’s continued compliance with the StandardsNon-complianceMeans a Standard has not been met (the service provider does not comply with the Standards)Non-conformanceAlternative name for non-complianceOrganisationAlternative name for service providerPeriodic reviewAlternative name for mid-cycle reviewPeriod of graceMeans the period of time post review to rectify any issues identified at the review that prevent compliance with the Standards Re-certificationMay be used when a service provider has previously achieved certification, that is, it is the second or subsequent reviewRegistrationMeans registration under the Children, Youth and Families Act 2005 and/or the Disability Act 2006Self-assessment report and quality improvement planMeans the self-assessment completed by a service provider not required to undertake an independent review or applying for initial registrationService providerMeans a service provider funded or registered by the Department of Health and Human ServicesSurveillanceAlternative name for mid-cycle reviewSurveyAlternative name for independent reviewIntroductionThe purpose of regulation in the human services sector is to protect clients ensuring the lives of vulnerable Victorians are enhanced through the delivery of services which promote safety and wellbeing, and reduce risk of harm.All service providers that are funded or registered by the Department of Health and Human Services (department) to provide services to clients are required to meet the Human Services Standards (Standards) (gazetted as the Department of Health and Human Services Standards). In general, compliance is assessed through service providers achieving certification via an independent review against the Standards. However, as the independent review is a snapshot in time, and compliance with the Standards is an ongoing requirement, service providers may also be monitored, and where necessary, action may be taken for issues regarding compliance, outside of the independent review process. New service providers are required to undertake the first independent review within 12 months, or as advised by the department, and achieve accreditation against the Standards. Accreditation reviews are required once in every three year period and the service provider is to maintain accreditation through a minimum of one maintenance review each three year period.The independent review process is one method the department uses to mitigate the risk of harm to vulnerable clients.RegulationRegulation is about compliance with the law, and regulatory decisions must be:lawfulimpartial (for example, not made under dictation)evidence based and reasonable – taking into account relevant information and ignoring irrelevant mattersmade following due process (for example, according natural justice and adhering to any statutory procedural requirements) accountable and transparent – clear and cogent reasons must be given for regulatory decisions.Standards and Regulation regulate organisations funded or registered by the department.Standards and Regulation is responsible for administering legislation (Children Youth and Families Act 2005 and Disability Act 2006) that aims to protect the Victorian community and those accessing human services. Under these Acts, community service organisations are required to meet the Human Services Standards.The department’s compliance, monitoring and enforcement role is essential to help achieve the objectives of regulation; minimise harm, manage risk and help achieve positive outcomes for individuals, groups and society as a whole. Standards and Regulation interacts with a broad range of stakeholders to help deliver outcomes, share intelligence, and to identify and act on non-anisations in scope of the Human Services Standards are those which offer in-scope direct client services including; children, youth and family services; disability services; homelessness assistance services; and family violence and sexual assault services.RegistrationThe Children, Youth and Families Act and Disability Act set out the requirements for the registration of community services that deliver community-based child and family services and/or out-of-home care services and of disability service providers, respectively. The activities that require a service provider to be registered are detailed in the department’s Policy, procedures and forms for the registration of disability service providers and community services which is available on the Providers website <; (for disability service providers) and Providers website <; (for community services). To be registered or to apply for renewal of registration, service providers need to demonstrate compliance with the Standards. A requirement to meet the governance and management standards of a department-endorsed independent review body has also been gazetted.Relationship to the Service AgreementThe department’s Service Agreement states that unless exempted by the department, funded service providers are required to undertake an independent review in relation to the Standards once every three years, and obtain and maintain accreditation by an independent review body.Failure to meet accreditation requirements will be considered a breach of the Service Agreement. At any time, the department may request in writing that a service provider undertakes an independent review against the Standards.For further information refer to the Service Agreement Information Kit, <;. Guiding principlesStandards, monitoring and independent review processes help to ensure quality services that deliver positive outcomes for the Victorian community. The principles of the Human Services Standards (Standards) (gazetted as Department of Health and Human Services Standards), that are supported by an independent review process and ongoing monitoring, are as follows:clients should be at the centre of service delivery with their rights promoted and upheldstandard review processes play an important role in ensuring that the policies, processes and systems a service provider has in place consider and uphold client rights and needsstandard review processes provide greater assurance to people accessing services and the community about the quality of the services they will receivethe Standards reduce red tape for service providers and provide greater flexibility for the community sector to meet quality assurance requirementsthe Standards ensure continuous quality improvement and support the participation of clients in quality improvement.Human Services StandardsThe Victorian Government is committed to reducing red tape. A key initiative of the Department of Health and Human Services (department) was the streamlining of the department’s quality standards and independent review processes in July 2012. The department amalgamated its quality standards and independent review process for children, youth and family services, homelessness services and disability services.All service providers that are funded by the department to provide in-scope services to clients are required to meet the Standards. The Standards consist of the four service delivery standards as well as the governance and management standards of a service provider’s chosen department-endorsed independent review body. The independent review body’s governance and management standards cover the following areas:governanceleadership and managementfinancial managementhuman resources – including pre-employment checks, training and development, supervision and workforcecontinuous quality improvement and feedback processesinformation and knowledge management including confidentialityoccupational health and safetypartnerships/service coordination.The gazettal of the governance and management standards requirement is noted in the table below.Service providers registered under the Children, Youth and Families Act 2005 and/or the Disability Act 2006 are required to meet the Standards as a requirement of their registration.The four service delivery standards and related criteria are outlined below. More detailed information is available from the Human Services Standards evidence guide, September 2015 and Human Services Standards evidence guide resource tool, October 2015. The Human Services Standards evidence guide resource tool comprises an Aboriginal culturally informed resource tool, which is designed to be used by service providers in conjunction with the evidence guide and culturally informed addendum. The documents are available on the Providers website < Services Standards overviewStandardCriterionEmpowerment People’s rights are promoted and upheld.1.1People understand their rights and responsibilities1.2People exercise their rights and responsibilitiesAccess and engagement People’s right to access transparent, equitable and integrated services is promoted and upheld.2.1Services have a clear and accessible point of contact2.2Services are delivered in a fair, equitable and transparent manner2.3People access services most appropriate to their needs through timely, responsive service integration and referralWellbeingPeople’s right to wellbeing and safety is promoted and upheld.3.1Services adopt a strengths-based and early intervention approach to service delivery that enhances people’s wellbeing 3.2People actively participate in an assessment of their strengths, risks, wants and needs3.3All people have a goal-oriented plan documented and implemented (this plan includes strategies to achieve stated goals)3.4Each person’s assessments and plans are regularly reviewed, evaluated and updated. Exit/transition planning occurs as appropriate3.5Services are provided in a safe environment for all people, free from abuse, neglect, violence and/or preventable injuryParticipationPeople’s right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.4.1People exercise choice and control in service delivery and life decisions4.2People actively participate in their community by identifying goals and pursuing opportunities including those related to health, education, training and employment4.3People maintain connections with family and friends, as appropriate4.4People maintain and strengthen connection to their Aboriginal or Torres Strait Islander culture and community4.5People maintain and strengthen their cultural, spiritual and language connections4.6People develop, sustain and strengthen independent life skillsGovernance and ManagementOrganisations must be effectively governed and managed at all times5.1The Organisation must be able to demonstrate that it is able to meet governance and management standards, as established by the Secretary to the Department of Health and Human ServicesIndependent reviews and accreditationService providers in scope of the Standards are required to demonstrate their compliance with the Standards. The key process for assessing compliance is by service providers undertaking independent reviews and achieving and maintaining accreditation.Accreditation and independent review processes help to ensure that service providers have acceptable levels of management, administration and service delivery in place and that there is a culture of continual improvement.Service providers are required to choose an independent review body from a range of department-endorsed independent review bodies. The list of department endorsed independent review bodies is available under the heading Human Services Standards independent review bodies available on the Providers website < providers need to determine the due date for their independent review. The scheduling of reviews will be negotiated between the service provider and the independent review body, within contractual, registration and legislative requirements. Independent review bodies are required to inform the department that it has been engaged by the service provider and of the scheduled dates for the independent review.Independent review bodies review and compile evidence that a service provider is meeting or not meeting the Standards. The review will include: reviews of the service provider’s policies/documents/reports/service feedbacksite assessmentsclient/staff/volunteer/carer file reviewsclient interviews/participationstakeholder feedback.In the process of conducting a review against the Standards, independent review bodies are encouraged to recognise any recent accreditation and/or review process undertaken by the service provider as part of assessing compliance with the department’s requirements.To achieve and maintain accreditation a service provider needs to be assessed as meeting the Standards. Service providers must ensure they provide the independent review body will all necessary information required to conduct the review, including information about the service provider such as services in scope, along with access to all relevant information and documentation, such as policies, procedures, records and compliance issues.Where a service provider does not meet a standard there is a requirement to:immediately resolve any non-compliance with standards that places a client at significant risk; orresolve any other non-compliances within six months.As part of their accreditation, service providers are encouraged by their independent review bodies to undertake continuous improvement processes and are required to participate in mid-cycle reviews in order to maintain accreditation.The department’s Standards and Regulation is provided with a copy of review reports, including draft review reports where provided, by the independent review bodies and other review information, including notifying the department of significant risk issues identified during the independent review. Service providers must check their review reports, including draft review reports where provided, to ensure all information is accurate. Particular attention should be given to ensuring all programs and services required to be reviewed have been included and correctly referenced.Where the department requests additional information from an independent review body about a service provider’s review, it may inform the service provider, unless there is a justifiable reason for not doing so, such as its potential to compromise collection of evidence in an investigation. The department may publish information about the service provider’s performance against the Standards.Notifiable issuesIndependent review bodies are required to immediately notify the department if it suspects, has evidence of, or receives a complaint or allegation about any of the following:the health, safety, abuse or risk to a person who receives services from a service providerthe governance, financial accountability or criminal activity of the service providera service provider fails or may fail to meet basic client needs or puts a client at risk of significant harma service provider is experiencing significant disruption and executive mismanagementthe independent review body has serious concerns about the ongoing financial viability of the service providera service provider engages in conduct which is fraudulent or potentially fraudulent or is engaged in other criminal activities. If a reviewer from an independent review body finds evidence of a notifiable issue during an independent review against the Standards, they are required to record the details and to immediately notify both the service provider’s Chief Executive Officer (or equivalent) and the department’s Standards and Regulation team. In some circumstances the service provider’s Chief Executive Officer may not be notified if there is justifiable reason for not doing so, such as a risk of compromising collection of evidence in subsequent investigations.Once the independent review body reports the notifiable issue to Standards and Regulation, the Standards and Regulation will take necessary action. For example it may contact the appropriate division for follow up, or contact the service provider directly for response. The independent review body is then required to follow its own process regarding the close out of the notifiable issue.If a notifiable issue is identified to the division by a party other than an independent review body, (for example, divisional staff, community visitor, and so on), either in conversation with the service provider, through a third party report or during a site visit, the division is required to contact Standards and Regulation. Standards and Regulation follows the same process regardless of whether the notifiable issue was raised through an independent review or via another party.Examples of notifiable issuesGeneral notifiable issues (including some examples of) can be identified as those relating to:?client safety, abuse or neglect (including allegations of abuse, assault or neglect, or medication administration issues)?occupational health and safety, including fire and evacuation concerns (such as locked windows in a facility where the key is missing, no clear evacuation routes, failure to maintain smoke alarm and sprinkler systems)?evidence of significantly deficient incident or quality of care reporting and/or follow up?significant organisational disruption?concerns for financial viability (note that whilst the independent review bodies will not be completing a financial audit during the review against the Standards, they may discover information that indicates concern such as staff stating that they are being paid late)?fraudulent or criminal activity?any issue that results in early cessation of an independent review.There are a number of other areas that are considered to be notifiable issues and these may be identified through the use of the Staff, volunteer, carer and client file audit tool. This tool is mandatory for use by independent review bodies during an independent review. Staff, volunteer and carer file auditsThe staff, volunteer and carer file audits include items required to be maintained in personnel files. The following are examples of notifiable issues in respect to personnel files:?absence of police record checks (for any or all that require one)?absence of international police record checks (or reference checks) when required?absence of current Working with children checks (for any or all that require one)?mandatory training (Step by Step Victoria and Shared Stories Shared Lives Victoria) not completed (home based care)?mandatory training (Step by Step Victoria and Shared Stories Shared Lives Victoria) not delivered by a registered practitioner (home based care).For further details on notifiable issues in relation to the staff, volunteer and carer file audits download the Staff, volunteer, carer and client file audit tool at the Providers website < file audit toolThe client file audits include items required to be maintained in client files. The following are examples of notifiable issues in respect to client files:?the absence of restrictive intervention/behaviour support plans where required, that have been prepared and approved by the authorised program officer (disability services)?lack of consultation with the Senior Practitioner where required (disability services)?lack of monthly reporting to the Senior Practitioner through the Restrictive Intervention Data System (disability services)?persistent inappropriate client-to-carer matching with poor documentation (for example home based carer not registered to support age group being cared for).For further details on notifiable issues in relation to the client file audits download the Staff, volunteer, carer and client file audit tool at the Providers website < and actioning notifiable issuesIndependent review bodies or other parties will immediately report notifiable issues to Standards and Regulation on 03 9096 2745 and by email to Human Services Standards <hsstandards@dhhs..au>.Standards and Regulation will take necessary action. For example it may contact the appropriate division for follow up, or contact the service provider directly for response. The service provider is responsible for ensuring that the immediate risk/s associated with the notifiable issue is closed out to the department’s satisfaction. Where a notifiable issue is identified during an independent review, the independent review body will follow its own process to ensure the associated non-conformance is closed out to its satisfaction prior to granting accreditation.Scope for independent reviewA list of the funded activities that are in scope for independent review is included in Appendix A.Service providers in receipt of department funding for in-scope activities are required to undertake one full certification review against the Standards in every three-year period, as well as maintain certification through the participation in mid-cycle audits (at least every eighteen months, per the process of the endorsed independent review body), except where a decision is made by the department to exempt a service provider. For exemption criteria refer to Table 1.Where the department has granted an exemption, a service provider may elect to opt in and undertake an independent review. A decision to opt in will require achievement and maintenance of accreditation until the conclusion of the accreditation period. Regardless of any variation in departmental funding for in-scope activities, service providers in scope of independent review must maintain their accreditation against the Standards until the conclusion of their accreditation period. Thereafter, a service provider will need to advise the department of any change to its funding that may impact on its accreditation requirements (as per Table 1) a minimum of six months prior to the expiry of the accreditation period. Where a service provider receives in scope funding on a fixed term basis and does not receive ongoing in scope funding, it will not be in scope of independent review unless the funding is for a period of more than 12 months, or the relevant division advises the in scope funding is likely to become ongoing, or where a decision is made to include a service provider as per the criteria in Table 1. Where the funding is for a period of greater than six months but less than 12 months the service provider is required to undertake a self-assessment.Online self-assessmentWhere the department has exempted service providers from independent review they may be required to undertake an online self-assessment, inclusive of a quality workplan, supplementary commentary report and file audit tool (incorporating staff, volunteer, carer and client file audits), to demonstrate compliance with the Standards.The online self-assessment is a tool for use by service providers applying for registration under the Children, Youth and Families Act and/or Disability Act. The tool is divided into a mandatory section plus three streams. Service providers are required to complete one of the three streams depending on their specific circumstances. The streams are as follows:Stream 1:exempt from independent review, but required to undertake a self-assessmentStream 2:sole traders that require registration under the Children, Youth and Families Act and/or Disability ActStream 3:entities that are not sole traders, or exempt from independent review, that require registration under the Children, Youth and Families Act and/or Disability Act.In addition to completing one of the above streams, all service providers are required to complete ‘All Streams Mandatory Indicators’.Service providers must respond to every question using the options available being ‘Yes’, ‘No’ or ‘Not Applicable’. Incomplete self-assessments will be returned for completion.Service providers that are required to use the online self-assessment tool will be provided with a link to the tool and a User Guide to assist in navigating the tool. Standards and Regulation will grant access to the tool as required.Table 1 - Human Services Standards – scope of independent reviews Nature of the service and relationship with the client group CATEGORY 1Direct client service deliveryCATEGORY 2Advice, information, referral and/or services which provide goods, aids and equipment onlyAnnual total funding for in-scope activities<$20,000 (5)Exemption from independent review and self-assessment may be considered (1)Exempt from self-assessment and independent review (4)<$100,000 (5)Exemption from independent review may be considered (2)>$100,000 (5)No exemption (3)>$200,000 (5)No exemption (3)No exemption (3)(1) The service provider is in scope of independent review, except where there is a decision by the department that it is exempt from independent review and self-assessment. The department may consider one or more of the criteria below to decide if an exemption is appropriate:the department and service provider has a significant duty of care including services being provided to statutory clients, (where the department has guardianship of a person through a statutory order) and/or the services are being provided to clients who have limited capacity to self-advocate the service provider is a sole service provider within a geographic area the service provider is registered under the Children, Youth and Families Act or Disability Act and is required to undertake an independent review or self-assessmenta performance issue is identified by desktop review or through other means by the department and it has been determined that a self-assessment or independent review is requiredthe costs of the review process outweigh the benefits of the reviewregistration requirements under the Children, Youth and Families Act and/or Disability Actthe funding is for a pilot project.Service providers registered under one or both Acts (see ‘Relationship to registration’) may only be granted an exemption from independent review. The self-assessment must be provided to the department every three years and six months prior to the renewal of registration.(2) The service provider is in scope of independent review, except where there is a decision by the department that it is exempt from independent review but required to undertake a self-assessment. A decision by the department to require an independent review will be based on the criteria as outlined in point 1. If exempt from independent review, the self-assessment must be provided to the department every 18 months from the commencement of the Service Agreement or as advised by the department. For registered providers (see ‘Relationship to registration’), the self-assessment is due 18 months from the date of registration under the applicable Act and thereafter six months prior to the expiry of registration.(3) The service provider is in scope of independent review. In some specific circumstances the department may make a decision to exclude a service provider which only provides a medical or dental service to a client of the department and the service is accredited through a separate approved process. (4) The service provider is exempt from independent review and self-assessment, except where there is a decision by the department that it is in scope of independent review or self-assessment. The decision by the department to include the service provider will be based on the criteria as outlined in point 1.NOTE: A service provider will generally be exempt from independent review and self-assessment for in-scope activities which do not involve direct client service delivery for example, research, professional development, community development, policy advocacy and other peak body services, except where a decision is made by the department to include a service provider as per the criteria outlined in point 1. Service providers funded for both direct and non-direct client services will generally not require an independent review for their non-direct client services. (5) The funding thresholds are indexed annually and for the 2019-20 financial year are $23,432, $117,165 and $234,333. Subcontracting services and consortia arrangementsThe department’s Service Agreement states that service providers may only subcontract services where there is prior written consent from the department. Service providers that subcontract any services must have a contract with the subcontractor. The contract must include a term that the subcontractor agrees to allow an independent review body to access its premises to conduct an independent review of subcontracted services provided by the service provider. Service providers that subcontract in scope services to a subcontractor, must ensure the site/s where the subcontracted in scope services are delivered, are included in the service providers’ independent review against the Standards. In addition, file audits will also be undertaken at the subcontractor’s sites.The sampling methodology for the subcontractor’s sites and files is the same methodology as for the service provider’s sites and files.The subcontractor must be registered under the Disability Act and/or Children, Youth and Families Act, where it is providing services against department funded activities that are in scope of registration under either Act.Service providers that are already funded by the department for in scope activities through a Service Agreement and have additional in scope activities funded via sub-contracting or consortia arrangements are required to include these activities in their independent review against the Standards. Standards and Regulation must be notified of any subcontracting arrangements where an activity in scope of the Standards is subcontracted. Further informationContactStandards and RegulationHuman Services Regulator UnitHealth and Human Services Regulation and Reform BranchRegulation, Health Protection and Emergency Management DivisionDepartment of Health and Human Services50 Lonsdale Street, Melbourne, Vic, 3000Tel:03 9096 2745Email:Human Services Standards <hsstandards@dhhs..au>Appendix A Funded activities in scope of the Human Services StandardsNote this list is subject to change.ScopeList of activitiesActivities in scope of independent review under the Standards (direct client services)Child Protection and Family ServicesAboriginal Child Specialist Advice and Support Services (ACSASS) (31263)Aboriginal Community Controlled Organisation Services – Family and Community Services (31260)2Aboriginal Family Services (31165)2 Aboriginal Family Violence Services (31244)Adolescent Support (31426)Client Placement Support Services (31217)Client Support Family Violence (31431)Child Protection After Hours Service (31162)Child Protection Services (31161)Early Parenting Centre Services (31256)2Early Parenting Centres – Parenting Assessment and Skill Development Services (31259)2Educational Support – Children in Residential Care (31219)2Family Information Networks and Discovery (31149)Family Violence Support Services (31233)Finding Solutions (31425)Flexible Funding (31437)2Forgotten Australians Support Services (31304)Health and Education Assessments (31419)High Risk Family Violence Responses (31267)Home Based Care – Adolescent Community Placement (31205)2 Home Based Care – Complex (31216)2Home Based Care – General (31214)2 Home Based Care - Intensive (31418)2Home Based Care – Kinship Care (31202)2Home Based Care – Permanent Care (31138)Home Based Care – Therapeutic Foster Care (31413)2 Individual, Child and Family Support (31435)2Intake and Access (31434)2Intercountry Adoption Services (31153)Intensive Treatment Services (31163)2 Lead Tenant (31188)2Child Protection and Family Services cont.Leaving Care Support Services (31414)2Local Adoption (31137)Men’s Family Violence Services (31240)Out of Home Care - Targeted Care Packages (31209)2 Parenting Advice and Education Services (31243)Parenting Assessment and Skills Development Services (31255)2Perpetrator Intake, Access Family Violence (31428)Perpetrators Responses Family Violence (31432)Placement Prevention Programs (31218)2 Refugee Minor Program (31424)Residential Care (31415)2 Residential Care – Case Management (31416)2 Secure Welfare Service (31208)Sexual Assault Support Services (31235)Sexually Abusive Behaviour Treatment Services (31242)2Specialised Interventions (31438)2Springboard (Leaving Care) (31421)2 Support and Safety Hubs – Service Delivery (38010)2Support and Safety Hubs – Integrated Practice Support (38011)2Support and Safety Hubs – Flexible Funding and Brokerage (38012)2Therapeutic Interventions Family Violence (31433)Housing AssistanceAboriginal Family Violence (94876)After Hours Response – Family Violence (94699)Client Support Family Violence (94875)Community Safety and Information Service (91456) Crisis Supported Accommodation (20081)Homeless Persons Support Services (20083)Housing Assistance cont.Homeless Services Support Peak Bodies and Networker Positions (20084)Initial Assessment and Planning (94589)Intake and Access Family Violence (94873)National Partnership Agreement Homelessness (NPAH) A Place to Call Home (94654)NPAH Accommodation Options for Families (94652)NPAH Adult Initiatives (94651)NPAH Children’s initiatives (94655)Supported Accommodation Family Violence (94872)NPAH Families at Risk of Homelessness (94653)NPAH Family Violence Initiatives (94657)NPAH Family Violence Stage 2: Intensive Case Management (94671)NPAH Initial Assessment and Planning Opening Doors (94672)NPAH Support to Maintain Tenancies (94656)NPAH Supported Housing Program (91461)NPAH Youth Initiatives (94658)National Partnership Agreement Housing Support (94642)National Partnership Agreement Service System Enhancement (94643)Tenancy Plus – Tenancy Support Program – Establishment and Intervention (91424)Tenancy Plus – Tenancy Support Program – Advocacy (91423)Tenancy Administration Crisis (94587)Tenancy Administration Transitional (94588)Transitional Housing (94591)Transition Support – General (20082)Disability ServicesAccess (17044)3Behaviour Intervention Services (17026)3Case Management (17028)3Community Based Respite (17078)3Criminal Justice Services (17006)3Disability Advocacy Program (37041)Facility Based Respite (17019)3Flexible Support Packages (17034)3Futures for Young Adults (17201)3Independent Living Training (17023)3Individual Support Packages (including facilitation) (17081)3Multiple and Complex Needs Initiative (17250)3Outreach Support (17008)3Planning (17252)3Recreation (17035)3Residential Institutions (17017)3Supported Accommodation (17016)3Activities in scope where funded service providers receive over $200,0004in total in-scope departmental fundingAids and Equipment (17025)Information Services (17033)Women’s Information and Referral Exchange (31239)(Advice, information, referral and/or services which provide goods, aids and equipment)Housing Advocacy Support - Legal Tenancy Advice (91426)Housing Advocacy and Support Phone Service (91427)Housing Advocacy Support – Secondary Advice (91425)Telephone Information and Referral (20085) ................
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