See Rock City, Inc
See Rock City, Inc. JOB DESCRIPTION
Title: STARBUCKS BARISTA TRAINER
Team: Starbucks
Reports to: Starbucks Manager
Status: Part-Time, Non-Exempt
Summary Assists Starbucks Team Leaders and Manager on all Starbucks training material including food safety. Focuses on the guest experience and quality guest service within the Starbucks team. Under the direction of the Starbucks Manager the Starbucks Barista Trainer Lead Partner is responsible for performing the following duties:
Responsibilities ? Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and
values. ? Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and
leading in a manner that serves as an organizational model for the values. ? Trains and certifies all newly hired Starbucks partners through the Barista Certification process. ? Follows the Starbucks Barista Trainer Teaching model. ? Using active coaching to ensure all partners are following food safety procedures as well as Starbucks drink recipes to
provide premium quality products. ? Ensures daily time, temperature, transfer and waste controls are followed. ? Ensures health codes and safety standards are followed in order to maintain a high health score. ? Ensures that company policies are enforced. ? Provides necessary direction to partners and ensures that partners perform their assigned duties. ? Trains new partners to ensure knowledge of opening/closing procedures and guest service expectations. ? Oversees daily supervision of newly hired partners, along with the manager and other team leaders, motivating and
leading them in accordance with our Culture and Values. ? Adheres to organization's processes and procedures, ensuring these are always consistently followed. ? Performs other duties as assigned by management.
Qualifications ? Ability to communicate and interact effectively in one-on-one and small group situations. ? Must have completed the Starbucks Barista training and be Starbucks Barista Certified. ? Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook. ? Possess an outgoing, friendly personality and the desire to provide quality service. ? High school diploma or general education degree (GED) and six months related experience. ? Ability to communicate and interact effectively in one-on-one and small group situations. ? Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. ? Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed. ? Required to regularly use hands and fingers. Ability to lift/move up to 25 pounds. Required to walk, stoop, kneel or
crouch frequently. Must be able to stand regularly.
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