Ethan Frome - Calderdale College



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Job Description

Post Title: Barista

Faculty/Unit: Estates & Facilities

Job purpose:

• To provide a professional, friendly and efficient service to all customers at the College. Providing a customer focused service with in the Inspire Café, our “we proudly serve Starbucks” outlet, whilst providing drive of the Starbucks brand. Whilst also, working in compliance to College policies, ‘best practice’, and current legislation.

Duties and Responsibilities:

• Responsible for providing a high level of service within the Inspire Café, including meeting the audited standards of the Starbucks brand.

• Serving of hot and cold beverages, hot and cold food and snacks, to all customers, including commercial cliental.

• Contribute to the departmental goals for increasing sales and improving profit by actively up-selling.

• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working, whilst also being able to work independently.

• Till work, including being responsible for all cash handling, cashless/card payments and basic maintenance.

• Keeping all work areas and equipment clean and tidy and the cleaning down of food preparation areas, to meet all food hygiene standards.

• To be responsible for clearing away tables in the dining area and maintaining high levels of cleanliness

• To ensure cleanliness of the Starbucks outlet, equipment and storage/kitchen area, within the Inspire Centre.

• Assist with the preparation, cooking, presentation and serving of food.

• Maintain good housekeeping standards in line with Health and Safety Regulations, the Food Hygiene Act and Self Assured Catering.

• Contribute to the smooth and efficient running of the Catering Unit and working to targets.

• Input into team discussion regarding best team practice.

• Any other duties commensurate with the grading of the post.

Line Management Responsibility:

• None

Reports to:

• Catering Manager

Contacts (Internal and External):

External

• Visitors

• Suppliers

• Commercial Clients

Internal

• Staff within the Faculty and other Faculties as necessary

• The College central units

• Learners

Holidays:

The basic holiday entitlement is 25 days plus 8 statutory days of which up to the equivalent of 5 days can be directed by management. The holiday year is from September to August.

You are not entitled to take this leave during term-time (as defined by the College Calendar) and will in fact be paid for this holiday. This amount is incorporated into your monthly salary.

Health & Safety

The post holder is required to maintain and promote a positive attitude to health and safety and to comply with and ensure compliance with health and safety codes of practice for the safety and wellbeing of learners and staff.

Equality & Diversity

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Safeguarding of Children and Vulnerable Adults

The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. Employment at the College is subject to an Enhanced DBS check and any post involving regulated activity will also be subject to a barred list check.

Advisory notes:

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. This job description is a reflection of the current duties of the post and may be subject to changes in the future following consultation with the post holder.

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Post Title: Barista Applicant Number:

| |ESSENTIAL / DESIRABLE |EVIDENCE |Score at Shortlist | |

| | |Application, Presentation, Interview |0-4 | |

|Experience |ESSENTIAL: | | | |

| |Experience of working within a retail style coffee outlet in a large catering establishment. |Application / Interview | | |

| |Experience of preparation and serving of food and non-food items |Application / Interview | | |

| |Experience of general kitchen duties |Application / Interview | | |

| |Experience of till operation and cash handling |Application / Interview | | |

| |DESIRABLE: | | | |

| |Experience of operating a barista style coffee machine |Application | | |

| |Retail experience |Application | | |

| |Proven drive and enthusiasm for food sales with a desire to update product knowledge and skill set where |Application | | |

| |required |Application | | |

| |Good attention to detail and ability to recognise the benefits of effective merchandising, contributing to the | | | |

| |department goals for increasing sales and improving profit by actively up-selling. |Application / Interview | | |

|Education & Training |ESSENTIAL: | | | |

| |GCSE English and Mathematics qualification to a minimum level grade C (or equivalent) |Application | | |

| |Basic Food Hygiene Certificate | | | |

| |Working knowledge of relevant Health & Safety legislation |Application | | |

| |Basic computer skills i.e. word and excel |Application | | |

| |DESIRABLE: |Application | | |

| |Intermediate Food Hygiene Certificate |Application | | |

| |Barista Training | | | |

| |Customer Service Qualifications | | | |

|Skills/Knowledge/Abili|ESSENTIAL: | | | |

|ties |Good interpersonal and customer facing skills |Application / Interview | | |

| |Ability to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised |Application / Interview | | |

| |environment | | | |

| |Confidence to deal with difficult situations and to know when appropriate to seek guidance from line manager |Application / Interview | | |

| |A conscientious, flexible and ‘can do’ working style | | | |

| |Working Knowledge of till systems |Application / Interview | | |

| |Ability to receive and carry out instruction from line manager |Application | | |

| |Good working knowledge of product/department area |Application / Interview | | |

| |Good team working skills and ability to work with minimal supervision |Application | | |

| |A good level of physical fitness and ability to undertake manual work |Application / Interview | | |

| | |Application / Interview | | |

|Additional Factors |ESSENTIAL: | | | |

| |Committed to high standards of hygiene and customer care |Application / Interview | | |

| |Reliable and flexible approach to working hours and practices |Application / Interview | | |

| |Committed to the principles of inclusiveness and equality and diversity |Application / Interview | | |

| |Commitment to safeguarding and promoting the welfare of young people and vulnerable adults. |Application / Interview | | |

| |Commitment to working in accordance with the College’s policies and procedures | | | |

| |Must be committed to and uphold the College’s corporate values |Application | | |

| |Commitment to participate in staff development |Application | | |

| | |Application | | |

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Person Specification

0 = No Evidence 1 = Limited Evidence 2 = Adequate Evidence

3 = Substantial Evidence 4 = Significant Evidence

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