Global Customer Experience Management Survey 2011

Global Customer Experience Management Survey 2011

Beyond Philosophy Steven Walden, Senior Head of Research Colin Shaw, Founder & CEO



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The Beyond Philosophy Perspective

Customer Experience is all we do!

Thought leadership is our differentiator

New fourth book Is now available

Offices in London, Atlanta with partners in

Europe & Asia

Beyond Philosophy ? All rights reserved. 2001-2011

Links with academia

Focus on the emotional side of Customer Experience



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We are Proud to Have Helped Some Great Organizations

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Themes

1 Methodology

How can we model the state of the market in Customer

2 Experience globally?

How are global resources allocated to Customer

3 Experience?

The risks, challenges and drivers to Customer

4 Experience programmes

5 Best Practice: what you need to do!

Beyond Philosophy ? All rights reserved. 2001-2011



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