Retail Hourly Hiring System: Retail Management Training

Retail Hourly Hiring System: Retail Management Training

Workbook

Table of Contents

Table of Contents ....................................................................................................................... 2 Purpose ...................................................................................................................................... 3 Instructions ................................................................................................................................ 3 Objectives .................................................................................................................................. 4 Resources ................................................................................................................................... 4 Preparation ................................................................................................................................ 4 Overview of RHH ........................................................................................................................ 5 Candidate Experience (CE) ......................................................................................................... 6

Application Lifecycle..................................................................................................... 6 Description of the Application...................................................................................... 7 Create and Submit an Application................................................................................ 8 Getting Started ............................................................................................................. 8 Complete an Application .............................................................................................. 8 Hiring Management Console (HMC) ......................................................................................... 10 Getting Started ........................................................................................................... 10 Search for Applications .............................................................................................. 10 Begin the Retail Hourly Hiring Process: Review Applications .................................... 11 Conduct Verbal Pre-Screen, Interview and Employment Verification ....................... 11 Extend Conditional Offer and Background Check ...................................................... 12 Offer Accept/Decline and Close Out Other Interview Candidates............................. 12 Onboarding ...............................................................................................................................13 Employee and Manager Onboarding ......................................................................... 13 Discussion Questions................................................................................................................ 15 Conclusion ................................................................................................................................. 17 Next Steps .................................................................................................................. 17 Skill Check ................................................................................................................................ 18 Observation Activities .............................................................................................................. 19 Notes and Questions ................................................................................................................ 20

Workbook

Purpose

This workbook will help you get familiar with the Retail Hourly Hiring (RHH) system by using training environments to submit an electronic application and complete the Retail Hourly Hiring process. During your training, you will also learn more about the Candidate Experience and the Hiring Management Console. This workbook is designed to be a resource both during and after your training. Your coach will provide more details about your role and the hiring practices in your store.

Instructions

You will start the RHH Training in MyLearning to print this workbook, access the training environment (to explore the RHH system) and complete the module.

You will use the RHH training environment and the U.S. Retail Hourly Hiring User Guide to complete the activities in this workbook.

This workbook includes reading, discussion questions and activities that will help you learn about topics related to the learning objectives.

Use the "Notes and Questions" page to write down your thoughts as you complete the learning.

Review the information and related tools or resources for each topic. Use the recommended tools or resources to complete the required activities. After completing this training your ability to learn and demonstrate the objectives

will be measured by a Skill Check and a Knowledge Check. This workbook will take approximately 2 hours to complete.

? 2012 Starbucks Coffee Company. All rights reserved. For internal use only.

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Retail Hourly Hiring (RHH) System

Objectives

By the time you complete this learning module, you will be able to: 1. Create and submit an application for employment. 2. Navigate the Hiring Management Console (HMC). 3. Search for applications. 4. Complete and record each step of the Retail Hourly Hiring process in RHH. 5. Identify and complete the steps in Employee and Manager Onboarding, including New Hire

Paperwork. 6. Identify tools and resources for RHH

support and troubleshooting.

Resources

Before starting, make sure you have access to:

Partner Resources Manual

Retail Hourly Hiring System Workbook

U.S. Retail Hourly Hiring User Guide (located on the store portal)

RHH Training Environment

Background Check Resources in the Background Check folder (located on the store portal)

Store laptop

Preparation

Before starting, complete the following:

Complete the RMT Staffing module.

Review the objectives for this module.

Share your related job experience and discuss questions about this specific training topic with your coach.

Confirm that your work schedule will enable you to complete the activities associated with this training.

Gather or identify the location of any tools and resources required to complete this training.

Ensure your team members are aware that you are scheduled to complete training activities today.

Key to the icons used in this workbook:

Read

Discuss/Ask questions

Activities

? 2012 Starbucks Coffee Company. All rights reserved. For internal use only.

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Workbook Overview of RHH

In the Staffing module, you were introduced to the lifecycle of hiring a partner, which includes the following four phases: 1. Plan 2. Attract 3. Select 4. Hire RHH facilitates the Attract, Select and Hire phases in the lifecycle of hiring a partner. The RHH system and the RHH process are designed to facilitate hiring and to ensure that store managers are legally compliant in their hiring practices. The RHH system allows applicants to submit an electronic application for a Starbucks retail hourly position. The applications are retained in the system and shared among nearby stores, allowing managers to access multiple applications. The RHH system consists of two environments: the Candidate Experience (CE) environment (for the applicant) and the Hiring Management Console (HMC), used by the hiring manager.

? 2012 Starbucks Coffee Company. All rights reserved. For internal use only.

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