SBUX Team Guidebook Sec 1 v68 ao - Starbucks Stories
Team Guidebook
Create a group of three to five people. This guidebook will get you started.
2
Our mission
Because we want to uplift others, we exist
To inspire and nurture the human spirit--one person, one cup and one neighborhood at a time.
Our values
Because we want to deliver on our mission, we show up by
Creating a culture of warmth and belonging, where everyone is welcome.
Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
Being present, connecting with transparency, dignity and respect.
Delivering our very best in all we do, holding ourselves accountable for results.
Our mission and our values
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START HERE
Agenda
Our mission and values Ground rules Why we are here today
Practice: Seeing difference as positive Who we are, who we aspire to be
Practice: Reflecting on what belonging feels like Understanding bias
Practice: Becoming color brave Structural bias
Practice: Envisioning belonging Making every customer feel they belong
Practice: See. Respect. Uplift. Commitments
Practice: Building new habits
Ready? Let's get started.
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2.5 hrs
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Working together today.
FORMING TEAMS
1. Get into groups of 3?5 people. 2. Team up with people you don't
work closely with every day.
GATHER YOUR MATERIALS
Team Guidebook
page
4
One per team.
iPad
Please share and be patient.
My Notebook
100% private.
Working together today
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30 min
1 hr
1.5 hrs
5
SET UP
How to set up your iPad.
2 hrs
2.5 hrs
INSTRUCTIONS
1. Find an available iPad. (Groups are sharing iPads today.)
2. Place it on the white rectangle above. 3. Turn it on. 4. If it's not connected to Wi-Fi, please
connect it.
3 hrs
Lift the iPad. Turn the page.
3.5 hrs
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Ground rules:
1. Listen respectfully.
2. Speak your truth and honor other people's truth.
3. If your conversations get off track, pause and restart.
Tips for getting back on track:
? Say you want to pause.
? Share what you are feeling.
? Talk about it. In your working group for today, acknowledge it: "We hear you..."
"We hear you. We can't create a culture of warmth and belonging if we don't first acknowledge that some of us deal with negative stereotypes everyday."
"We hear you. We can't connect with dignity and respect if we don't respect the different starting points we all had in life."
Write it down in your notebook, and revisit it later.
If you need more help than that, call:
(800) 624-7174.
Start
Video 1
30 min
1 hr
1.5 hrs
7
Video 1
Starbucks evp Rossann Williams on showing your respect today.
INSTRUCTIONS
1. Put an iPad above. 2. Select Video 1 on the iPad.
TRANSCRIPT:
Hello partners, I wanted to share a few thoughts before you begin today.
First of all, thank you in advance for investing your time with one another. This is a needed conversation, and one that the Starbucks family is more than capable of having. We are about creating a culture of warmth and belonging, where everyone is welcome.
With that in mind, please remember a few things:
? First, listen respectfully.
? Second, speak your truth and honor the truth of others.
? Third, if you need to take a moment feel free to do so.
Conversations about race can induce a feeling that experts call "racial anxiety," and when we're anxious we can't
always think clearly. If this feeling starts to derail the conversation, there are a few things you can do as a group to get back on track.
? First, let the group know you want to pause.
? Share what you are feeling in the most respectful way possible.
? Then as a group, have a short conversation about what was shared.
Remember to be present, and listen with respect. This is about you and your Starbucks family sharing this experience together.
If you find you need more support, please know that additional resources are available, and more information can be found at the bottom of this page in this guidebook.
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Why we are here today.
TRANSCRIPT:
Let's begin. We are here to make Starbucks a place where everyone feels welcome--full stop.
The immediate reason we are gathering is the disheartening situation that unfolded in Philadelphia, where two young men were arrested in a Starbucks store.
But the issue of racial bias and discrimination isn't just about us as a company, it is about us as a country. Prejudice in public accommodation is deeply rooted in America. And core to our mission has always been being that third place, where everyone feels welcome.
The reality is, being that third place in 2018 is far more challenging. There is homelessness, substance abuse in our bathrooms and mental illness. These are all issues that
a good portion of you face each and every day. Yet my hope in gathering us is that Starbucks can become a place of welcoming, of warmth, and of inclusion for all.
Given the state of race relations in this country, it's easy to wonder if inclusion for all is even possible. Here's my belief: growing up, there was a term called "color blind," which described a learning behavior of pretending not to notice race--that doesn't even make sense.
So today we are starting a new journey, talking about race directly--what my friend and Starbucks board member Mellody Hobson calls being "color brave."
So here is what we will do together today:
1. We'll begin by welcoming each other, sharing who we are and having curiosity about others.
2. W e'll explore America's history of prejudice in public spaces and we will learn about bias-- where it comes from, and that it is a normal part of each person.
3. We'll talk about ways we can work together to make others feel welcome, included and valued, even in situations where customers may not treat us the same way.
And please keep this in mind-- you are not alone. We know that for every partner in our stores to be able to do what we ask of you, we must continue to make tangible progress on additional training, adapting policies and enhancing store design.
We will take this step by step today-- we'll take things in bite-sized topics and work in small teams. We'll start by celebrating what makes each of us, us. So let's begin with a video from our host Common.
Start
Video 2
30 min
1 hr
1.5 hrs
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