August 2017

August 2017

Job Description

Starbucks Shift Supervisor

Job Title: Responsible to: Salary:

Starbucks Shift Supervisor- Part Time 10hrs Store Manager ?20,046 (Pro Rata)

Job Summary and Mission To contribute to Starbucks' success by assisting the Store Manager in executing store operations during scheduled shifts. To deploy partners and delegate tasks so that partners can create and maintain the Starbucks Experience for our customers. This partner is responsible for acting in accordance with, and as an ambassador for Starbucks guiding principles, culture and values; embracing the coffee culture and keeping it at the heart of everything we do.

Key Responsibilities Responsibilities include but are not limited to the following:

Shift Leadership Builds relationships and delivers legendary customer service by acting with a "customer comes first" attitude, engaging the customer in conversation, and connecting with them. Discovers and responds to customer needs. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers

Takes responsibility for the shift by directing partners to ensure shift runs smoothly and speed of service, cleanliness standards, and operational needs are met

Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the "third Place" environment during each shift

Through all actions and decisions contributes to profitability and building of sales in the store

Planning and Execution Execution of promotions as directed by Store Manager Takes responsibility for ensuring store facilities are maintained and operational during their shift.

Escalates and reports breakdowns to relevant vendor Uses management reports to assist Store Manager with labour and orders as required Planning and communicating the deployment for each shift to enable the delivery of operational procedures at the same time as maintaining the Starbucks Experience (on the job coaching, training,

coffee tasting, food ordering, values walk and shift handover) Monitoring and coaching on standards on shift Through all actions and decisions contributes to profitability and building of sales in the store

Business Requirements Executes store operations during scheduled shifts. Organises opening and closing duties as assigned

 Follows operational procedures, including those for cash handling, health and safety, and security to ensure the safety of self, customers and partners at all times. Utilises operational tools to achieve operational excellence during the shift

Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team

Completes store paperwork as necessary and as directed by the Store Manager Provides quality beverages, whole bean, and food products consistently for all customers by adhering

to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Coaches partners to consistently achieve the same standards

Partner Development Creates a positive learning environment by communicating clear expectations to the partners on shift,

and providing specific, timely, and respectful coaching and feedback to improve partner performance and ensure operational excellence Recognises and reinforces individual and team accomplishments by using existing organisational tools and by working with the Store Manager to find new, creative and impactful methods of recognition Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to Store Manager on partner performance during shift Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns

Key Contacts ? Internal Key Contacts ? External Store Manager customers Licensed Store District Manager suppliers partners from other stores Maintenance help desk internal departments

Decision Making Parameters Makes decisions required to ensure shift runs smoothly. May require communication with store manager. Makes decisions to issue service recovery vouchers to customers as appropriate. Determines jobs that are priorities, although this can be overturned by assistant manager/store manager

Special Conditions The role involves a lot of standing/moving on one's feet for the majority of the day. Works in an environment that serves hot beverages and therefore it can get very warm behind the espresso bar ? especially in the summer months.

Experience 6 months supervisory experience in a retail or food/beverage environment. Internal candidates must have completed all of barista Core 1 and Core 2 training.

Core Competencies

Customer Focus

Composure

Ethics and Integrity

Interpersonal Savvy

Personal Learning

Decision Making

Coaching*

*Job Specific competencies for Shift Supervisors

Dealing with Ambiguity Results Oriented Work Standards*

Signed: .............................................................................................................................. Name: ............................................................................................................................... Date: .................................................................................................................................

Person Specification Starbucks Shift Supervisor

Criteria

Essential

Qualifications

A good standard of basic literacy and numeracy

*

Recognised industry training/qualification

Knowledge and Experience

Experience in a retail / restaurant environment in a junior

*

management or supervisor role involving the management of

people

Experience of working as a shift supervisor at Starbucks

Experience working with the general public in a customer

*

service environment

Experience of maintaining a calm demeanour in a fast-paced

*

busy environment

Knowledge and experience of preparing and coaching the

*

preparation of food and beverages to standard recipes or

customised, including recipe changes such as temperature,

quantity of ingredients or substituted ingredients

Skills/Abilities

The ability to work independently on own initiative, and co-

*

operatively within a team environment.

Able to demonstrate leadership qualities and sound

*

management delivery of store operating policies and

standards. This includes providing quality beverages and

food products, cash handling and store safety and security.

Strong operational skills in a customer-service environment

*

Must be a self-directed and enthusiastic team builder with a

*

passion for customer service

Desirable * *

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