EXECUTIVE SUMMARY OF THE 1999



Office of

Planning and Institutional Research

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Research Report 2012

Student Satisfaction Survey

Spring 2012

Office of Planning & Institutional Research

The Student Satisfaction Survey is one survey in the series of Continuous Quality Improvement Surveys instituted by Florida International University’s Office of Planning and Institutional Research. The Student Satisfaction Survey is systematically distributed to a large number of students as part of the Continuous Quality Improvement process. The information in the Continuous Quality Improvement Survey Reports is distributed to members of the University community and will be used by the appropriate departments to enhance continuous quality improvement efforts.

Every effort has been made to ensure that the data contained in this document is accurate. For further information about this and other Continuous Quality Improvement Survey Reports, visit our website at opir.fiu.edu, or contact us via email at opiework@fiu.edu . You may also visit the Office of Planning and Institutional Research at Modesto Maidique Campus, PC 543.

|TABLE OF CONTENTS | |

|Table of Contents |3 |

|Executive Summary of the Spring 2012 Student Satisfaction Survey |4 |

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|I. Summary of the Spring 2012 Student Satisfaction Survey | |

|A. Introduction |6 |

|B. Methodology: |6 |

|Survey Design |6 |

|Sampling Design and Response Rates |7 |

|Table 1 Headcount Enrollment and Returned Surveys by College/School |8 |

|Table 2 Headcount Enrollment and Returned Surveys by Gender and Race/Ethnicity |8 |

|Table 3 Headcount Enrollment and Returned Surveys by Class Level |9 |

|Statistics |9 |

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|II. Graphical Analyses of Survey Items With Levels of Highest Agreement and Disagreement | |

|A. Items With Highest Levels of Agreement |10 |

|B. Items With Highest Levels of Disagreement |13 |

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|III. Survey Item Subscales | |

|A. Overall Analysis of Subscales |16 |

|Table 4 2012 Student Satisfaction Survey Subscales |16 |

|B. Item Analyses |16 |

|Table 5 Survey Items With Highest Levels of Agreement |16 |

|Table 6 Survey Items With Highest Levels of Disagreement |17 |

|C. Academic Issues |17 |

|Table 7 2012 Student Satisfaction Survey: Academic Issues |17 |

|D. Campus Environment |17 |

|Table 8 2012 Student Satisfaction Survey: Campus Environment |17 |

|E. Campus Life |18 |

|Table 9 2012 Student Satisfaction Survey: Campus Life |18 |

|F. Communication |18 |

|Table 10 2012 Student Satisfaction Survey: Communication |18 |

|G. Services |18 |

|Table 11 2012 Student Satisfaction Survey: Services |18 |

|H. Safety |19 |

|Table 12 2012 Student Satisfaction Survey: Safety |19 |

|I. Emergency Procedures |19 |

|Table 13 2012 Student Satisfaction Survey: Emergency Procedures |19 |

|IV. Conclusions from the Spring 2012 Student Satisfaction Survey |20 |

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|Appendix A: Student Satisfaction Survey |21 |

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EXECUTIVE SUMMARY OF THE SPRING 2012 STUDENT SATISFACTION SURVEY

This report summarizes the main findings from the Spring 2012 Florida International University Student Satisfaction Survey, a Continuous Quality Improvement study conducted by the Office of Planning and Institutional Research. The survey design assured respondents of their anonymity in an attempt to facilitate candor.

The Student Satisfaction Survey was placed online and data was collected during the Spring 2012 semester. The students were contacted via e-mail and provided with a link to the survey. A reminder email was sent out three weeks later. FIU’s homepage also had a link to the survey.

One thousand one hundred - ninety students responded to the survey. Three percent of the degree-seeking student population responded to the survey.

Responses may not add up to 100% because of rounding error

Respondents reported the highest levels of agreement to the following items.

• I am satisfied with the effectiveness of the FIU web-based email system: 90% of respondents agreed with this item, 6% of respondents disagreed, 4% of respondents were not sure

• My professors use relevant course material: 85% of respondents agreed with this item, 9% of respondents disagreed, 6% of respondents were not sure

• I am satisfied that my instructors have sufficient background knowledge for their assigned class: 85% of respondents agreed with this item, 7% of respondents disagreed, 8% of respondents were not sure

• In general, my instructor’s grading policies are clear to me: 85% of respondents agreed with this item, 8% of respondents disagreed, 7% of respondents were not sure

• I am satisfied with the amount of technology used for the presentation of lecture notes, distribution of course materials over the web and computer aided learning/communication: 84% of respondents agreed with this item, 9% of respondents disagreed, 6% of respondents were not sure

Respondents reported the highest levels of disagreement to the following items.

• Classes that I want to take are offered on a consistent basis: 51% of respondents disagreed with this item, 35% of respondents agreed, 14% of respondents were not sure

• I am satisfied that the pricing of food at FIU is economical for students: 47% of respondents disagreed with this item, 31% of respondents agreed, 22% of respondents were not sure

• I believe that working in group projects with my classmates has enhanced my teamwork skills: 32% of respondents disagreed with this item, 50% of respondents agreed, 17% of respondents were not sure

• I feel that FIU provides enough places for quiet study on campus: 32% of respondents disagreed with this item, 57% of respondents agreed, 12% of respondents were not sure

• I feel that I am kept informed of student government’s actions/accomplishments: 31% of respondents disagreed with this item, 44% of respondents agreed, 25% of respondents were not sure

The Student Satisfaction Survey was made up of seven subscales: Academic Issues (18 items, average level of agreement 70%); Campus Environment (4 items, average level of agreement 52%); Campus Life (7 items, average level of agreement 44%); Communication (5 items, average level of agreement 60%); Services (17 items, average level of agreement 71%); Safety (7 items, average level of agreement 61%); and Emergency Procedures (5 items, average level of agreement 63%). Respondents reported the highest levels of agreement toward survey items on the Services subscale. Respondents reported the lowest levels of agreement toward the survey items on the Campus Life and Campus Environment subscales.

Included in the survey was a list of experiences that students might have during the academic year at FIU. Some of these experiences were positive and some were negative. Respondents were asked to report on the experiences they had during the previous 12 months at FIU. The top three experiences reported by all respondents were: “Developed a social relationship with a classmate (67%), “Had the opportunity for extra credit in one of my classes” (62%), and “Had a positive experience with group projects” (44%).

Overall, students responded very positively to the items in this survey instrument, most notably toward the items in the Services subscales. This survey can be utilized as a very important tool in determining the areas that are satisfactory to students and those that need improvement.

I. SUMMARY OF THE SPRING 2012 STUDENT SATISFACTION SURVEY

A. INTRODUCTION

It is vitally important that student feedback is elicited by an institution of higher learning on a comprehensive range of topics involving the University community. One such avenue of feedback is to request that current students provide feedback regarding their thoughts and attitudes about their experiences at FIU. Therefore, a Continuous Quality Improvement annual satisfaction survey has been implemented to provide students an opportunity to have a voice in shaping the future of FIU.

This report summarizes the main findings from the Florida International University 2012 Student Satisfaction Survey, a Continuous Quality Improvement study conducted by the Office of Planning and Institutional Research. This survey was designed to measure student satisfaction with Florida International University. The survey design assured respondents of anonymity in an attempt to facilitate candor.

B. METHODOLOGY

Survey Design. The first systematic distribution of the Student Satisfaction Survey occurred in the Spring Semester of 2001. Although the survey provided valuable information, it was extremely long. Many respondents did not fill out the entire survey or demonstrated a response set to survey items. A response set generally occurs due to excessive survey length and is demonstrated by a respondent reporting identical responses on a number of consecutive survey items. Missing data and response sets threaten the accuracy and internal validity of the data; therefore, a number of the surveys had to be discarded and their data were not included in the results. In addition, a factor analysis and other data analysis of the survey items indicated that many FIU students believed that many items were not applicable to them.

After considerable discussion, it was decided that the most effective avenue to collect student satisfaction data was to design an instrument that would directly address the needs of FIU students. After several months of work (August – early November, 2001), the Survey Coordinator narrowed the survey down to 51 items. This initial survey was pre-tested with several student groups and feedback was elicited from them regarding the items. As a result of this feedback, several items were clarified.

Internal consistency refers to the degree to which survey item scores correlate with each other. The higher the degree of correlation, the more likely it is that the items are measuring true scores. When a new survey is developed or revised extensively, it is important to test the internal consistency of the instrument to ensure that it reaches a minimum acceptable level (i.e. the survey instrument is valid). The index of internal consistency that is most frequently utilized is Cronbach’s coefficient alpha. For survey research, the minimum acceptable level of internal consistency or reliability (Cronbach’s coefficient alpha) is .70 out of a maximum 1.0 for a particular survey instrument. A subscale of survey items (Academic Issues) was submitted to a reliability analysis and it was determined that the Cronbach’s coefficient alpha was at an acceptable level. Therefore, the final version of the survey was distributed in the spring 2002 semester. After data collection, the final version of the Student Satisfaction Survey was subjected to internal consistency testing and the instrument’s internal consistency was measured at .93, well above the minimum acceptable level. This measure is an indication of high internal consistency in the scores obtained by this particular survey instrument; therefore, it was determined that this survey instrument is reliable.

Sampling Design and Response Rates. The Student Satisfaction Survey for Spring 2012 was placed online using Qualtrics survey software. Data collection was conducted during the Spring 2012 semester. An e-mail was sent to each student asking for their participation. Several reminder emails were sent out to the student.

One thousand one-hundred and ninety students responded to the survey. It was difficult to calculate the response rate to the survey, because it is unclear how many students were actually aware of the data collection. However, three percent of the student population responded to the survey. Table 1 depicts the Headcount Enrollment and Returned Surveys by College/School. Table 2 depicts Headcount Enrollment and Returned Surveys by Gender and Race/Ethnicity. Table 3 depicts Headcount Enrollment and Returned Surveys by Class Level. Appendix A (p. 24) provides the spring 2012 Student Satisfaction Survey, with tabulated responses for each survey item.

Headcount Enrollment data, Spring Semester 2012

|Table 1 |

|Headcount Enrollment and Returned Surveys by College/School |

| |Headcount |Returned |Return |

| |Enrollment |Surveys |Rate |

|College/School: |# |% |# |% |% |

|Architecture & the Arts |1,225 |3% |32 |3% |3% |

|Arts & Sciences |15,746 |34% |454 |39% |3% |

|Business Administration |7,821 |17% |182 |16% |2% |

|Education |2,642 |6% |85 |7% |3% |

|Engineering |4,815 |10% |121 |10% |3% |

|Hospitality Management |2,157 |5% |36 |3% |2% |

|Journalism & Mass Communication |1,598 |3% |51 |4% |3% |

|Law |517 |1% |24 |2% |5% |

|Medicine |167 |0% |12 |1% |7% |

|Nursing & Health Sciences |2,562 |5% |60 |5% |2% |

|Public Health |1,410 |3% |79 |7% |6% |

|Advising/Affiliated/University College/Non-degree |6,255 |13% |20 |2% |0% |

|seeking | | | | | |

|Unknown |0 |0 |0 |0 |n/a |

|Totals |46,915 |100% |1,156 |100% |2% |

*Not all students reported their major

|Table 2 |

|Headcount Enrollment and Returned Surveys by Gender and Race/Ethnicity* |

| | |Returned |Returned | |Headcount |Headcount |

| | |Surveys |Surveys | |Enrollment |Enrollment |

| | |Male |Female | |Male |Female |

|Race/Ethnicity: |

| |Headcount Enrollment |Returned Surveys |

|Class Level: |# |% |# |% |

|Freshman |4,389 |9% |38 |1% |

|Sophomore |4,566 |10% |123 |3% |

|Junior |11,879 |25% |276 |2% |

|Senior |13,250 |28% |369 |3% |

|Graduate students |7,317 |16% |343 |5% |

|Law |517 |1% |24 |5% |

|Medicine |167 |0% |12 |7% |

|Not classified Missing |4,830 |10% |0 |0% |

|Totals |46,915 |100% |1,185 |3% |

*Not all students reported their Class Level

The response rates were somewhat representative of the student population. From the College of Architecture and the Arts, 3% of the students responded, 3% of the students from the College of Arts and Sciences responded, 2% of the students from the College of Business responded, 3% of the students from the College of Education responded, 3% of the students from the College of Engineering responded, 2% of the students from the students from the School of Hospitality Management responded, 3% of the students from the School of Journalism and Mass Communications, 5% from the School of Law, 2% of students from the College of Nursing,6% of the students from the Robert Stempel School of Public Health and 7% the College of Medicine.

Females were over-represented in the survey respondents, 65% of the respondents were female as compared to 56% in the student population. Unclassified students were underrepresented in the survey respondents as opposed to College of Medicine students who were overrepresented.

Statistics. The data were analyzed using the Statistical Package for Social Sciences (SPSS) version 19. In general, a five point scale was used for the survey questions, with higher scores indicating more positive attitudes. A variety of simple statistics is reported such as percentages and mean findings (arithmetic averages). Correlations (also called vicariate relationships) are used to describe the relationships between two or more variables. In this report, the degree of correlation is denoted by “r” (Pearson Product Moment Correlation). A positive correlation indicates that as scores increase for one variable, they increase for another variable as well (or both scores decrease).

II. GRAPHICAL ANALYSES OF SURVEY ITEMS WITH LEVELS OF HIGHEST AGREEMENT AND DISAGREEMENT

The survey respondents were asked to rate each item on a five point scale that ranged from “Strongly Disagree” (1) to “Strongly Agree” (5). In order to portray the responses in a concise manner, the scale was combined and responses of one and two are shown as “Disagree,” responses to three as “Not Sure” and responses of four and five as “Agree.” Percentages are rounded and may not add up to 100%.

A. ITEMS WITH HIGHEST LEVELS OF AGREEMENT

I am satisfied with the effectiveness of the FIU web-based email system

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Ninety percent of respondents reported that they “Strongly Agreed” (41%) or “Agreed” (49%) with this statement. Four percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Six percent of respondents reported that they “Disagreed” (3%) or “Strongly Disagreed” (3%) with this survey item.

This survey item had the highest correlations with the following survey items: “I am satisfied with the effectiveness of the academic web pages” (r = .66, p < .001), “I am satisfied with the effectiveness of the kiosk based student registration system” (r = .62, p < .001). “I am satisfied with the effectiveness of the FIU website” (r = .61, p < .001)

My professor’s use relevant course material

Eighty-seven percent of respondents reported that they “Strongly Agreed” (29%) or “Agreed” (57%) with this statement. Six percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Nine percent of respondents reported that they “Disagreed” (6%) or “Strongly Disagreed” (2%) with this survey item.

This survey item had the highest correlations with the following survey items: “In general, I feel that FIU meets my learning expectations (r = .54, p < .001) “In general, I feel that my instructors have a genuine interest in my learning” (r = .53, p < .001), and “In general, I feel that my instructors have sufficient background knowledge for their assigned classes” (r = .51, p < .001).

I am satisfied that my instructors have sufficient background knowledge for their assigned class

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Eighty-five percent of respondents reported that they “Strongly Agreed” (40%) or “Agreed” (44%) with this statement. Eight percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Seven percent of respondents reported that they “Disagreed” (5%) or “Strongly Disagreed” (2%) with this survey item.

This survey item had the highest correlations with the following survey items: “In general, I feel that my instructors have a genuine interest in my learning” (r = .59, p < .001), “My professor’s use relevant course materials” (r = .51, p < .001) and “In general I feel that FIU meets my learning expectations” (r = .51, p < .001).

In general, my instructor’s grading policies are clear to me

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Eighty-Five percent of respondents reported that they “Strongly Agreed” (33%) or “Agreed” (52%) with this statement. Seven percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Eight percent of respondents reported that they “Disagreed” (7%) or “Strongly Disagreed” (2%) with this survey item.

This survey item had the highest correlations with the following survey items: “I am satisfied that I am given adequate opportunities to demonstrate my understanding of course material” (r = .51, p < .001), “I am satisfied that my instructors have sufficient background knowledge for their assigned classes” (r = .46, p < .001) and “In general, I feel that my instructors have a genuine interest in my learning” (r = .44, p < .001).

I am satisfied with the amount of technology used for the presentation of lecture notes, distribution of course materials over the web and computer aided learning/communication

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Eighty- four percent of respondents reported that they “Strongly Agreed” (34%) or “Agreed” (50%) with this statement. Six percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Ten percent of respondents reported that they “Disagreed” (6%) or “Strongly Disagreed” (4%) with this survey item.

This survey item had the highest correlations with the following survey items: “I am satisfied that there is sufficient seating/space in my classrooms” (r = .47, p < .001), “My professors use relevant course materials (textbooks, handouts, videos, etc.) (r = .43, p < .001) and “In general, I feel that FIU meets my learning expectations” (r = .42, p < .001).

B. ITEMS WITH HIGHEST LEVELS OF DISAGREEMENT

Classes that I want to take are offered on a consistent basis

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Fifty-one percent of respondents reported that they “Disagreed” (29%) or “Strongly Disagreed” (23%) with this survey item. Fourteen percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Thirty-five percent of respondents reported that they “Strongly Agreed” (11%) or “Agreed” (24%) with this statement.

This survey item had the highest correlations with the following survey items: “I am satisfied with the diversity of courses offered in my major” (r = .58, p < .001), “In general, I feel that FIU meets my learning expectations” (r = .43, p < .001) and “I am satisfied that I am given adequate opportunities to demonstrate my understanding of course material” (r = .38, p < .001).

I am satisfied that the pricing of food at FIU is economical for students

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Thirty-one percent of respondents reported that they “Disagreed” (24%) or “Strongly Disagreed” (7%) with this survey item. Twenty-two percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Forty-seven percent of respondents reported that they “Strongly Agreed” (27%) or “Agreed” (21%) with this statement.

This survey item had the highest correlations with the following survey items: “I am satisfied that there is a diverse selection of food available in the cafeteria” (r = .46, p < .001), “I am satisfied that student government has been effective in implementing changes” (r = .36, p < .001), and “I feel that FIU provides enough places for quiet study on campus” (r = .36, p < .001).

I believe that working in group projects with my classmates has enhanced my teamwork skills

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Thirty-two percent of respondents reported that they “Disagreed” (16%) or “Strongly Disagreed” (16%) with this survey item. Seventeen percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Fifty percent of respondents reported that they “Strongly Agreed” (21%) or “Agreed” (29%) with this statement.

This survey item had the highest correlations with the following survey items: “In general, I feel the required course materials are useful” (r = .40, p < .001), “I am satisfied with the diversity of courses offered in my major” (r = .35, p < .001), “Classes that I want to take are offered on a consistent basis” (r = .32, p < .001).

I feel that FIU provides enough places for quiet study on campus

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Thirty-two percent of respondents reported that they “Disagreed” (22%) or “Strongly Disagreed” (10%) with this survey item. Twelve percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Sixty- eight percent of respondents reported that they “Strongly Agreed” (28%) or “Agreed” (41%) with this statement.

This survey item had the highest correlations with the following survey items: “I am satisfied that there is a diverse selection of food available in the cafeteria” (r = .66, p < .001), “I am satisfied that the sizes of the recreational facilities are adequate, given the number of students on campus” (r = .44, p < .001), and “I am satisfied that the pricing of food at FIU is economical for students” (r = .35, p < .001).

I feel that I am kept informed of student government’s actions/accomplishments.

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Thirty- one percent of respondents reported that they “Disagreed” (21%) or “Strongly Disagreed” (10%) with this survey item. Twenty-five percent of respondents reported that they were “Not Sure” whether they agreed or disagreed with this item. Forty-four percent of respondents reported that they “Strongly Agreed” (14%) or “Agreed” (30%) with this statement.

This survey item had the highest correlations with the following survey items: “I am satisfied that student government has been effective in implementing changes” (r = 69, p < .001), “I am satisfied with the amount of publicity that accompanies campus events” (r = .48, p < .001), and “I am satisfied with the timelines of publicity surrounding FIU events” (r = .47, p < .001).

III. SURVEY ITEM SUBSCALES

For every subscale, with the exception of the final subscale (Emergency Procedures), the scale of responses for each item ranged from 1 (Strongly Disagree) to 5 (Strongly Agree). The Emergency Procedures subscale ranged from 1 (Not Confident) to 3 (Confident).

A. OVERALL ANALYSIS OF SUBSCALES

Table 4 below shows a summary of the average levels of agreement for each of the subscales. The respondent students were most positive toward the items in the “Services” subscale, with an average level of agreement of 71%. Respondents were least positive toward the items in the “Communication” subscale with an average level of agreement of 53% for each.

|TABLE 4 |  |

|2012 Student Satisfaction Survey Subscales | |

| |Level of Agreement |

|Academic Issues (Scale = 1 to 5) |70% |

|Campus Environment (Scale = 1 to 5) |52% |

|Campus Life (Scale = 1 to 5) |44% |

|Communication (Scale = 1 to 5) |60% |

|Services (Scale = 1 to 5) |71% |

|Safety (Scale = 1 to 5) |61% |

|Emergency Procedures (Scale = 1 to 3) |63% |

B. ITEM ANALYSES

The following two tables (Tables 5 & 6) identify items in the survey to which the respondents reported the highest levels of agreement and disagreement.

|TABLE 5 |Levels of Agreement |

|SURVEY ITEMS WITH HIGHEST LEVELS OF AGREEMENT | |

|1) I am satisfied with the effectiveness of the FIU web-based email system |90% |

|2) My professor’s use relevant course materials (textbooks, handouts, videos, etc.) |85% |

|3) I am satisfied that my instructors have sufficient background knowledge for their assigned classes. |85% |

|4) In general, my instructor’s grading policies are clear to me |85% |

|5) I am satisfied with the amount of technology used for the presentation of lecture notes, | |

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|Distribution of course materials over the web and computer aided learning/communication |84% |

|TABLE 6 |Levels of |

| |Disagreement |

|SURVEY ITEMS WITH HIGHEST LEVELS OF DISAGREEMENT | |

|1) Classes that I want to take are offered on a consistent basis |51% |

|2) I am satisfied that the pricing of food at FIU is economical for students |47% |

|3) I believe that working in group projects with my classmates has enhanced my teamwork skills |32% |

|4) I feel that FIU provides enough places for quiet study on campus |32% |

|5) I feel that I am kept informed of student government’s actions/accomplishments: |31% |

C. ACADEMIC ISSUES

The Academic Issues subscale consists of eighteen items. The items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 70%.

|TABLE 7 | |

|2012 Student Satisfaction Survey: Academic Issues | |

|ITEM: |Level of Agreement |

|In general, I feel that FIU meets my learning expectations |74% |

|My professors use relevant course materials (textbooks, handouts, videos, etc.) |85% |

|In general, my instructor’s grading policies are clear to me |85% |

|I am satisfied that I am given adequate opportunities to demonstrate my understanding of course materials |72% |

|In general, I feel that my instructors have a genuine interest in my learning |66% |

|I am satisfied that my instructors have sufficient background knowledge for their assigned classes |85% |

|In general, I felt that attending classes is an important contributor to my learning experience |83% |

|I am satisfied that I have the opportunity to freely express my opinions in class |82% |

|In general, my classes are free from disruptive students |75% |

|I believe that working on group projects with my classmates has enhanced my teamwork skills |50% |

|In general, I feel that required course materials are useful |64% |

|I am satisfied with the diversity of courses offered in my major |58% |

|Classes that I want to take are offered on a consistent basis |35% |

|My major allows me the opportunity to participate in research with a faculty member |47% |

|My major allows me the opportunity to participate in field experiences |57% |

|I am satisfied with the number of students in my classes |76% |

|I am satisfied that there is sufficient seating/space in my classrooms |76% |

|I am satisfied with the amount of technology used for the presentation of lecture notes, distribution of course | |

|materials over the web, and computer-aided learning communication. |84% |

|Averages |70% |

D. CAMPUS ENVIRONMENT

The Campus Environment subscale is made up of four items. The items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 52%.

|TABLE 8 | |

|2012 Student Satisfaction Survey: Campus Environment | |

|ITEM: |Level of Agreement |

|I feel that FIU provides enough space for students to relax on campus |68% |

|I feel that FIU provides enough places for quiet study on campus |57% |

|I am satisfied that the pricing of food at FIU is economical for students |31% |

|I am satisfied that there is a diverse selection of food available in the cafeteria | |

| |53% |

|Averages |52% |

E. CAMPUS LIFE

The Campus Life subscale is made up of seven items. The items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 44%.

|TABLE 9 | |

|2012 Student Satisfaction Survey: Campus Life | |

|ITEM: |Level of Agreement |

|I am satisfied that the sizes of the recreational facilities are adequate given the number of students on campus |57% |

|I believe that it is important to show support by attending FIU events |64% |

|I feel that I am kept informed of student government’s actions accomplishments |44% |

|I am satisfied that student government has been effective in implementing changes |28% |

|I am satisfied with the diversity of campus clubs/organizations |60% |

|I am satisfied with the selection of cultural activities at FIU |55% |

|Averages |44% |

F. COMMUNICATION

The Communication subscale is made up of five items. The Items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 60%.

|TABLE 10 | |

|2012 Student Satisfaction Survey: Communication | |

|ITEM: |Level of Agreement |

|I am satisfied that FIU promptly communicates the status of emergency school closings |82% |

|I am satisfied that the FIU administration efficiently informs students of policy changes |63% |

|I am satisfied with the amount of publicity that accompanies campus events |57% |

|I am satisfied with the timeliness of publicity surrounding FIU events |56% |

|I am satisfied that I have an adequate forum at FIU to express my concerns | |

| |43% |

|Averages |60% |

G. SERVICES

The Services subscale is made up of sixteen items. The items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 71%.

|TABLE 11 | |

|2012 Student Satisfaction Survey: Services | |

|ITEM: |Level of Agreement |

|In general, I receive correct information from the Financial Aid Office |62% |

|In general, I receive correct information from the Registrar’s Office |72% |

|In general, I receive correct information from the Cashier’s Office |65% |

|In general, I receive correct information from the Advising Center |51% |

|In general, I receive correct information from the Advisors in my major |66% |

|I am satisfied with the customer service I received from the Financial Aid Office |61% |

|I am satisfied with the customer service I received from the Registrar’s Office |69% |

|I am satisfied with the customer service I received from the Cashier’s Office |65% |

|I am satisfied with the customer service I received from the Advising Center |56% |

|I am satisfied with the effectiveness of the FIU website |68% |

|I am satisfied with the effectiveness of the academic web pages |79% |

|I am satisfied with the effectiveness of the web-based student registration system |73% |

|I am satisfied with the effectiveness of the kiosk-based student registration system |51% |

|I am satisfied with the effectiveness of the campus internet connectivity |73% |

|I am satisfied with the effectiveness of the FIU web-based email system |90% |

|I am satisfied with the effectiveness of the University (open)computer labs |70% |

|I am satisfied with the effectiveness of the Academic department computer labs |64% |

|Averages |71% |

H. SAFETY

The Safety subscale is made up of seven items. The items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 61%.

|TABLE 12 | |

|2012 Student Satisfaction Survey: Safety | |

|ITEM: |Level of Agreement |

|In general, I feel safe on campus after dark |72% |

|I am satisfied with the outdoor lighting on my home campus |62% |

|I am satisfied with the number of emergency call boxes on campus |46% |

|I am satisfied that my car is secure on campus |69% |

|In general, I feel comfortable with the presence of police officers on campus |76% |

|I am satisfied with the response times of campus police to emergency situations |44% |

|I am satisfied that I would know what to do in an emergency situation on campus |55% |

|Averages |61% |

I. EMERGENCY PROCEDURES

The Emergency Procedures subscale is made up of five items. The items are listed below along with the overall level of agreement for each survey item. The average level of agreement was 63%. Unlike the previous subscales, the scale for these items ranged from Not Confident (1) to Confident (3).

| | |

|TABLE 13 |Level of Agreement |

|2012 Student Satisfaction Survey: Emergency Procedures | |

|ITEM: | |

|I am confident In FIU’s ability to carry out emergency procedures in the following area: | |

|Bomb Threats |47% |

|Fire |69% |

|Physical injury or sickness |62% |

|Traffic accident on campus |64% |

|Emergency Weather conditions |72% |

|Averages |63% |

IV. CONCLUSIONS FROM THE SPRING 2012 STUDENT SATISFACTION SURVEY

Over 1,000 Florida International University students responded to the Spring 2012 Student Satisfaction Survey, representing 3% of the total student population. Responses to the 2012 Student Satisfaction Survey remained stable when compared to responses from the Spring 2011 Student Satisfaction Survey. Responses to the 2012 Student Satisfaction Survey varied by gender, race/ethnicity, college/school, and class level.

The Student Satisfaction Survey was composed of seven subscales: Academic Issues, Campus Environment, Campus Life, Communication, Services, Safety, and Emergency Procedures. Respondents reported the highest levels of agreement toward survey items on the Academic Issues subscale. Respondents reported the lowest levels of agreement toward the survey items on the Emergency Procedures subscale.

Overall, students responded very positively to the items in this survey instrument, most notably toward the items in the Services subscale. This survey can be utilized as a very important tool in determining areas that are satisfactory to students, and areas that need improvement. Respondents reported relatively high levels of agreement with the survey items that included classroom and academic quality issues. The areas of campus environment and campus life are clearly areas where students are dissatisfied.

Responses may not add up to 100%, as some respondents did not answer every question. All open-ended questions are unedited.

|2012 Student Satisfaction Survey |

| |

|ACADEMIC ISSUES: - In general, I feel that FIU meets my learning expectations. |

| |

|  |% |

|Strongly Agree |24.4% |

|Agree |49.7% |

|Not Sure |9.9% |

|Disagree |12.5% |

|Strongly Disagree |3.6% |

|  |  |

|ACADEMIC ISSUES: - My professors use relevant course materials (textbooks, handouts, videos, etc.) |

|  |% |

|Strongly Agree |28.7% |

|Agree |56.6% |

|Not Sure |6.3% |

|Disagree |6.3% |

|Strongly Disagree |2.2% |

|  |  |

|ACADEMIC ISSUES: - In general, my instructors grading policies are clear to me. |

|  |% |

|Strongly Agree |32.7% |

|Agree |51.9% |

|Not Sure |7.2% |

|Disagree |6.6% |

|Strongly Disagree |1.6% |

|  |  |

|ACADEMIC ISSUES: - I am satisfied that I am given adequate opportunities to demonstrate my understanding of course material. |

|  |% |

|Strongly Agree |23.9% |

|Agree |48.4% |

|Not Sure |12.2% |

|Disagree |11.4% |

|Strongly Disagree |4.1% |

|  |  |

| |

| |

| |

| |

| |

|ACADEMIC ISSUES: - In general, I feel that my instructors have a genuine interest in my learning. |

|  |% |

|Strongly Agree |24.6% |

|Agree |41.4% |

|Not Sure |16.9% |

|Disagree |12.5% |

|Strongly Disagree |4.6% |

|  |  |

|ACADEMIC ISSUES: - I am satisfied that my instructors have sufficient background knowledge for their assigned classes. |

|  |% |

|Strongly Agree |40.4% |

|Agree |44.4% |

|Not Sure |8.3% |

|Disagree |4.7% |

|Strongly Disagree |2.3% |

| |  |

|ACADEMIC ISSUES: - In general, I feel that attending classes is an important contributor to my learning experience. |

|  |% |

|Strongly Agree |49.9% |

|Agree |32.7% |

|Not Sure |6.4% |

|Disagree |7.7% |

|Strongly Disagree |3.3% |

| |  |

|ACADEMIC ISSUES: - I am satisfied that I have the opportunity to freely express my opinions in class. |

|  |% |

|Strongly Agree |37.8% |

|Agree |43.8% |

|Not Sure |9.4% |

|Disagree |5.9% |

|Strongly Disagree |3.1% |

| |  |

|ACADEMIC ISSUES: - In general, my classes are free from disruptive students. |

|  |% |

|Strongly Agree |34.5% |

|Agree |40.6% |

|Not Sure |10.2% |

|Disagree |10.9% |

|Strongly Disagree |3.9% |

| |  |

|ACADEMIC ISSUES: - I believe that working on group projects with my classmates has enhanced my teamwork skills. |

|  |% |

|Strongly Agree |20.8% |

|Agree |29.4% |

|Not Sure |17.4% |

|Disagree |16.2% |

|Strongly Disagree |16.1% |

| |  |

|ACADEMIC ISSUES: - In general, I feel that required course materials are useful. |

| |

|  |% |

|Strongly Agree |19.8% |

|Agree |44.5% |

|Not Sure |17.1% |

|Disagree |13.1% |

|Strongly Disagree |5.5% |

| |  |

|ACADEMIC ISSUES: - I am satisfied with the diversity of courses offered in my major. |

|  |% |

|Strongly Agree |20.5% |

|Agree |37.8% |

|Not Sure |13.7% |

|Disagree |17.1% |

|Strongly Disagree |11.0% |

| |  |

|ACADEMIC ISSUES: - Classes that I want to take are offered on a consistent basis. |

|  |% |

|Strongly Agree |10.8% |

|Agree |24.1% |

|Not Sure |13.7% |

|Disagree |28.9% |

|Strongly Disagree |22.5% |

| |  |

|ACADEMIC ISSUES: - My major allows me the opportunity to participate in research with a faculty member. |

|  |% |

|Strongly Agree |18.9% |

|Agree |28.4% |

|Not Sure |34.4% |

|Disagree |10.6% |

|Strongly Disagree |7.7% |

|ACADEMIC ISSUES: - My major allows me the opportunity to participate in field experience. |

|  |% |

|Strongly Agree |23.0% |

|Agree |34.4% |

|Not Sure |26.3% |

|Disagree |10.2% |

|Strongly Disagree |6.1% |

| |  |

|ACADEMIC ISSUES: - I am satisfied with the number of students in my classes. |

|  |% |

|Strongly Agree |26.1% |

|Agree |49.6% |

|Not Sure |9.9% |

|Disagree |8.5% |

|Strongly Disagree |5.9% |

| |  |

|ACADEMIC ISSUES: - I am satisfied that there is sufficient seating/ space in my classrooms. |

|  |% |

|Strongly Agree |29.7% |

|Agree |46.5% |

|Not Sure |8.6% |

|Disagree |9.0% |

|Strongly Disagree |6.3% |

| |  |

|ACADEMIC ISSUES: - I am satisfied with the amount of technology used for the presentation of lecture notes, distribution of course materials |

|over the web and computer aided learning/communication. |

|  |% |

|Strongly Agree |34.4% |

|Agree |50.0% |

|Not Sure |6.1% |

|Disagree |6.1% |

|Strongly Disagree |3.5% |

| |  |

|CAMPUS ENVIRONMENT: - I feel that FIU provides enough spaces for students to relax on campus. |

|  |% |

|Strongly Agree |27.7% |

|Agree |40.5% |

|Not Sure |9.9% |

|Disagree |15.5% |

|Strongly Disagree |6.4% |

|CAMPUS ENVIRONMENT: - I feel that FIU provides enough places for quiet study on campus. |

|  |% |

|Strongly Agree |23.1% |

|Agree |33.4% |

|Not Sure |12.0% |

|Disagree |22.0% |

|Strongly Disagree |9.5% |

| |  |

|CAMPUS ENVIRONMENT: - I am satisfied that the pricing of food at FIU is economical for students. |

|  |% |

|Strongly Agree |7.0% |

|Agree |23.9% |

|Not Sure |21.8% |

|Disagree |26.9% |

|Strongly Disagree |20.5% |

| |  |

|CAMPUS ENVIRONMENT: - I am satisfied that there is a diverse selection of food available in the cafeteria. |

|  |% |

|Strongly Agree |17.7% |

|Agree |34.9% |

|Not Sure |18.6% |

|Disagree |16.2% |

|Strongly Disagree |12.6% |

| |  |

|CAMPUS LIFE: - I am satisfied that the sizes of the recreational facilities are adequate given the number of students on campus. |

|  |% |

|Strongly Agree |18.0% |

|Agree |38.5% |

|Not Sure |26.3% |

|Disagree |11.5% |

|Strongly Disagree |5.7% |

| |  |

|CAMPUS LIFE: - I believe that it is important to show support by attending FIU events. |

|  |% |

|Strongly Agree |21.6% |

|Agree |42.2% |

|Not Sure |16.9% |

|Disagree |13.6% |

|Strongly Disagree |5.8% |

|CAMPUS LIFE: - I feel that I am kept informed of student government's actions/accomplishments. |

|  |% |

|Strongly Agree |13.9% |

|Agree |29.7% |

|Not Sure |25.0% |

|Disagree |21.1% |

|Strongly Disagree |10.3% |

| |  |

|CAMPUS LIFE: - I am satisfied that student government has been effective in implementing changes. |

|  |% |

|Strongly Agree |8.7% |

|Agree |18.8% |

|Not Sure |50.1% |

|Disagree |12.6% |

|Strongly Disagree |9.7% |

| |  |

|CAMPUS LIFE: - I am satisfied with the diversity of campus clubs/organizations. |

|  |% |

|Strongly Agree |19.9% |

|Agree |40.2% |

|Not Sure |28.3% |

|Disagree |7.6% |

|Strongly Disagree |4.1% |

| |  |

|CAMPUS LIFE: - I am satisfied with the selection of cultural activities at FIU. |

|  |% |

|Strongly Agree |17.1% |

|Agree |37.8% |

|Not Sure |34.2% |

|Disagree |6.8% |

|Strongly Disagree |4.1% |

| |  |

|COMMUNICATION: - I am satisfied that FIU promptly communicates the status of emergency school closings. |

|  |% |

|Strongly Agree |37.7% |

|Agree |44.4% |

|Not Sure |11.8% |

|Disagree |3.5% |

|Strongly Disagree |2.6% |

| |  |

|COMMUNICATION: - I am satisfied that the FIU administration efficiently informs students of policy changes. |

|  |% |

|Strongly Agree |24.8% |

|Agree |38.5% |

|Not Sure |18.2% |

|Disagree |12.0% |

|Strongly Disagree |6.5% |

| |  |

|  |  |

|COMMUNICATION: - I am satisfied with the amount of publicity that accompanies campus events. |

|  |% |

|Strongly Agree |18.3% |

|Agree |39.1% |

|Not Sure |25.5% |

|Disagree |12.6% |

|Strongly Disagree |4.5% |

| |  |

|COMMUNICATION: - I am satisfied with the timelines of publicity surrounding FIU events. |

|  |% |

|Strongly Agree |18.2% |

|Agree |37.4% |

|Not Sure |28.4% |

|Disagree |11.7% |

|Strongly Disagree |4.5% |

| |  |

|COMMUNICATION: - I am satisfied that I have an adequate forum at FIU to express my concerns. |

|  |% |

|Strongly Agree |15.2% |

|Agree |27.8% |

|Not Sure |33.0% |

|Disagree |13.8% |

|Strongly Disagree |10.2% |

| |  |

|SERVICES: In general, I receive correct information from: - the Financial Aid Office |

|  |% |

|Strongly Agree |23.1% |

|Agree |38.4% |

|Not Sure |16.1% |

|Disagree |13.9% |

|Strongly Disagree |8.6% |

|SERVICES: In general, I receive correct information from: - the Registrar's Office |

|  |% |

|Strongly Agree |26.1% |

|Agree |45.5% |

|Not Sure |15.0% |

|Disagree |8.4% |

|Strongly Disagree |5.0% |

| |  |

|SERVICES: In general, I receive correct information from: - the Cashier's Office |

|  |% |

|Strongly Agree |24.0% |

|Agree |41.3% |

|Not Sure |22.5% |

|Disagree |7.7% |

|Strongly Disagree |4.4% |

| |  |

|SERVICES: In general, I receive correct information from: - the Advising Center |

|  |% |

|Strongly Agree |19.8% |

|Agree |31.3% |

|Not Sure |27.1% |

|Disagree |11.8% |

|Strongly Disagree |10.0% |

| |  |

|SERVICES: In general, I receive correct information from: - the advisors in my major |

|  |% |

|Strongly Agree |31.0% |

|Agree |34.9% |

|Not Sure |15.4% |

|Disagree |8.9% |

|Strongly Disagree |9.7% |

| |  |

|I am satisfied with the customer service I have received from: - the Financial Aid Office |

|  |% |

|Strongly agree |23.8% |

|Agree |37.0% |

|Not Sure |16.7% |

|Disagree |12.1% |

|Strongly Disagree |10.4% |

| |  |

| |

| |

| |

|I am satisfied with the customer service I have received from: - the Registrar's Office |

|  |% |

|Strongly agree |26.4% |

|Agree |42.2% |

|Not Sure |16.5% |

|Disagree |9.0% |

|Strongly Disagree |6.0% |

| |  |

|I am satisfied with the customer service I have received from: - the Cashier's Office |

|  |% |

|Strongly agree |25.0% |

|Agree |40.3% |

|Not Sure |22.0% |

|Disagree |7.6% |

|Strongly Disagree |5.1% |

| |  |

|I am satisfied with the customer service I have received from: - the Advising Center |

|  |% |

|Strongly agree |21.2% |

|Agree |34.6% |

|Not Sure |24.2% |

|Disagree |10.4% |

|Strongly Disagree |9.5% |

| |  |

|I am satisfied with the customer service I have received from: - the advisors in my major |

|  |% |

|Strongly agree |32.2% |

|Agree |35.8% |

|Not Sure |13.0% |

|Disagree |9.4% |

|Strongly Disagree |9.7% |

| |  |

|I am satisfied with the effectiveness of the: - FIU website |

|  |% |

|Strongly Agree |28.4% |

|Agree |50.1% |

|Not Sure |5.7% |

|Disagree |10.5% |

|Strongly Disagree |5.2% |

| |  |

| |

| |

| |

|I am satisfied with the effectiveness of the: - Academic web pages |

|  |% |

|Strongly Agree |24.6% |

|Agree |48.3% |

|Not Sure |11.6% |

|Disagree |10.0% |

|Strongly Disagree |5.4% |

| |  |

|I am satisfied with the effectiveness of the: - Web-based student registration system |

|  |% |

|Strongly Agree |27.8% |

|Agree |45.6% |

|Not Sure |9.2% |

|Disagree |10.9% |

|Strongly Disagree |6.5% |

| |  |

|I am satisfied with the effectiveness of the: - Kiosk-based student registration system |

|  |% |

|Strongly Agree |18.4% |

|Agree |32.4% |

|Not Sure |38.3% |

|Disagree |6.4% |

|Strongly Disagree |4.4% |

| |  |

|I am satisfied with the effectiveness of the: - Campus internet connectivity |

|  |% |

|Strongly Agree |28.2% |

|Agree |44.9% |

|Not Sure |8.1% |

|Disagree |12.0% |

|Strongly Disagree |6.8% |

| |  |

|I am satisfied with the effectiveness of the: - FIU web-based email system |

|  |% |

|Strongly Agree |40.9% |

|Agree |48.7% |

|Not Sure |4.0% |

|Disagree |3.3% |

|Strongly Disagree |3.0% |

| |  |

| |

| |

| |

|I am satisfied with the effectiveness of the: - University (open) computer labs |

|  |% |

|Strongly Agree |30.2% |

|Agree |39.9% |

|Not Sure |19.9% |

|Disagree |6.7% |

|Strongly Disagree |3.3% |

| |  |

|I am satisfied with the effectiveness of the: - Academic department computer labs |

|  |% |

|Strongly Agree |28.5% |

|Agree |35.0% |

|Not Sure |27.7% |

|Disagree |5.2% |

|Strongly Disagree |3.6% |

| |  |

|SAFETY: - In general, I feel safe on campus after dark. |

|  |% |

|Strongly Agree |26.6% |

|Agree |45.0% |

|Not Sure |13.4% |

|Disagree |9.7% |

|Strongly Disagree |5.4% |

| |  |

|SAFETY: - I am satisfied with the outdoor lighting in my home campus. |

|  |% |

|Strongly Agree |21.8% |

|Agree |40.6% |

|Not Sure |19.7% |

|Disagree |13.1% |

|Strongly Disagree |4.8% |

| |  |

|SAFETY: - I am satisfied with the number emergency call boxes on campus. |

|  |% |

|Strongly Agree |16.9% |

|Agree |28.9% |

|Not Sure |33.4% |

|Disagree |14.1% |

|Strongly Disagree |6.7% |

| |

| |

| |

| |

|SAFETY: - I am satisfied that my car is secure on campus. |

|  |% |

|Strongly Agree |22.8% |

|Agree |46.3% |

|Not Sure |16.4% |

|Disagree |9.1% |

|Strongly Disagree |5.4% |

| |  |

|SAFETY: - In general, I feel comfortable with the presence of police officers on campus. |

|  |% |

|Strongly Agree |33.6% |

|Agree |42.6% |

|Not Sure |12.8% |

|Disagree |7.1% |

|Strongly Disagree |4.0% |

| |  |

|SAFETY: - I am satisfied with the response times of campus police to emergency situations. |

|  |% |

|Strongly Agree |19.8% |

|Agree |24.3% |

|Not Sure |48.0% |

|Disagree |4.1% |

|Strongly Disagree |3.9% |

| |  |

|SAFETY: - I am satisfied that I would know what to do in an emergency situation on campus. |

|  |% |

|Strongly Agree |23.0% |

|Agree |31.7% |

|Not Sure |27.5% |

|Disagree |11.5% |

|Strongly Disagree |6.3% |

| |  |

|I am confident in FIU's ability to carry out emergency procedures in the following areas: - Bomb threats |

|  |% |

|Confident |46.6% |

|Not Sure |43.3% |

|Not Confident |10.2% |

| |  |

| |

| |

| |

| |

|I am confident in FIU's ability to carry out emergency procedures in the following areas: - Fire |

|  |% |

|Confident |69.0% |

|Not Sure |25.1% |

|Not Confident |5.9% |

| |  |

|I am confident in FIU's ability to carry out emergency procedures in the following areas: - Physical injury or sickness |

|  |% |

|Confident |62.1% |

|Not Sure |31.0% |

|Not Confident |6.9% |

| |  |

|I am confident in FIU's ability to carry out emergency procedures in the following areas: - Traffic accident on campus |

|  |% |

|Confident |64.1% |

|Not Sure |25.1% |

|Not Confident |10.8% |

| |  |

|I am confident in FIU's ability to carry out emergency procedures in the following areas: - Emergency weather conditions |

|  |% |

|Confident |72.0% |

|Not Sure |22.3% |

|Not Confident |5.7% |

| |  |

|Please indicate which of the following experiences you have had in the previous year at FIU (Check all that apply) |

|  |% |

|Attended a campus play |14.8% |

|Attended a movie on campus |23.7% |

|Attended a concert on campus |24.3% |

|Attended a sporting event |39.8% |

|Attended a multicultural event |33.4% |

|Felt a sense of isolation/disconnection to the campus community |33.7% |

|Had a positive experience with group projects |44.3% |

|Had my vehicle vandalized on campus |5.7% |

|Had an opportunity to hear a faculty member discuss his/her original research |41.6% |

|Had a negative experience with group projects |39.3% |

|Had an unpleasant interaction with student service staff (Admissions, Financial|34.8% |

|Aid, Registrar's Office, etc) | |

|Had to use a dirty restroom on campus |38.5% |

|Witnessed an incident of (what you believed to be) sexual harassment |3.0% |

|Witnessed a violent act on campus (shoving, hitting, etc) |4.4% |

|Developed a social relationship with classmates |67.1% |

|Had the opportunity to work on a research project with a faculty member |18.0% |

|Had the opportunity for extra credit in one of my classes |62.4% |

|Been offered illegal drugs on campus |4.7% |

|Difficulty locating classes in online class schedule |21.1% |

|  |  |

|Please indicate your gender. |  |

|Male |34.6% |

|Female |65.4% |

| |  |

|Please indicate your race/ethnicity (Check all that apply). |

|  |% |

|American Indian/ Alaska Native |0.8% |

|Asian |5.5% |

|Black or African American |14.5% |

|Hispanic |52.9% |

|White |32.9% |

|Other |6.6% |

| |  |

|Please indicate your age. |

|  |% |

|18 and under |3.1% |

|19-24 |49.5% |

|25-30 |24.6% |

|31-34 |7.5% |

|35 and over |15.3% |

| |  |

|Please indicate your class level. |

|  |% |

|Freshman |3.3% |

|Sophomore |10.6% |

|Junior |23.8% |

|Senior |31.9% |

|Special student |0.8% |

|Graduate student |29.6% |

| |  |

| |

| |

|Please indicate your current class load. |

|  |% |

|Full-time |77.1% |

|Part-time |22.9% |

| |  |

|Please indicate your current grade point average. |

|  |% |

|No credits earned |0.6% |

|1.99 or below |1.7% |

|2.0-2.49 |6.4% |

|2.5-2.99 |15.8% |

|3.0-3.49 |34.0% |

|3.5 or above |41.5% |

| |  |

|Please indicate which center/campus you consider to be your home/campus. |

|  |% |

|Biscayne Bay Campus |13.1% |

|Pines Center |1.3% |

|Modesto Maidique Campus |80.3% |

|Center for Engineering and Applied Sciences |5.3% |

| |  |

|What is the highest degree you expect to receive? |

|  |% |

|Bachelor's degree |30.0% |

|Master's degree |39.0% |

|Doctorate and Professional degree |28.3% |

|Specialist degree |0.4% |

|Certificate |0.5% |

|Other |1.7% |

| |  |

|I currently reside |

|  |% |

|On campus |6.1% |

|I live in a home I own |15.9% |

|I live in a rented room, apartment, or home |31.7% |

|I live with my parents or other relatives |43.0% |

|Other |3.3% |

| |  |

|About how far do you live from the campus of FIU that you primarily attend? |

|  |% |

|I live on campus |6.0% |

|I live within one mile of campus |5.3% |

|I live 1-10 miles from campus |32.0% |

|I live 11-25 miles from campus |34.6% |

|I live over 25 miles from campus |22.0% |

| |  |

|I am |

|  |% |

|Single or Divorced with no children |66.9% |

|Single or Divorced with children |5.1% |

|Live with my partner with no children |6.1% |

|Married with no children |8.6% |

|Married with children |9.0% |

|Other |4.3% |

| |  |

|I am currently employed |

|  |% |

|Not employed |38.0% |

|Part-time on campus |12.0% |

|Part-time off campus |22.3% |

|Full-time on campus |4.4% |

|Full-time off campus |23.4% |

| |  |

|I am currently employed in a job that is relevant to my field study. |

|  |% |

|Yes |31.9% |

|No |68.1% |

| |  |

|What is your school/college? |

|  |% |

|Architecture & the Arts |2.8% |

|Arts & Sciences |39.3% |

|Business Administration |15.7% |

|Education |7.4% |

|Engineering |10.5% |

|Hospitality Management |3.1% |

|Journalism & Mass Communication |4.4% |

|Law |2.1% |

|Medicine |1.0% |

|Nursing & Health Sciences |5.2% |

|Public Health |6.8% |

|Advising/Affiliated/University College/Non-degree seeking |1.7% |

|Unknown |0.0% |

|  |  |

|Which of the following campus clubs or organizations are you involved with (Check all that apply)? |

|  |% |

|Fraternity & Sorority |6.6% |

|Honor Society |15.7% |

|Professional Association |11.1% |

|Student Government |2.8% |

|Other |24.3% |

|  |  |

|How would you rate your computer skills? |

|  |% |

|None |0.1% |

|Beginner |3.0% |

|Intermediate |64.0% |

|Expert |32.9% |

|  |  |

|What is the highest level of education that your parents attained? (If they attained different levels, check one for each level) |

|  |% |

|Less than a high school diploma |14.4% |

|High school graduate |28.4% |

|Some college |23.5% |

|Associate's degree |12.1% |

|Bachelor's degree |27.4% |

|Master's degree |14.3% |

|Doctorate (Ed. D.,Ph.D.,Psy.D.) or Professional degree (J.D., M.D.) |8.2% |

|  |  |

|Please indicate the type of employer you work for (e.g., Educations) Comments were left unedited |

|  | # |

|A collection agency - Training all new hires |1 |

|A sports bar |1 |

|Academia |1 |

|Academic department |1 |

|Academic Department |1 |

|Academic setting |1 |

|Accountant |1 |

|Accounting |1 |

|ACCOUNTING DEPARTMENT |1 |

|Accounting office |1 |

|Admin |1 |

|Admissions Manager for an AmeriCorps program |1 |

|Agroecology Department on campus |1 |

|Fiu |1 |

|Anderson Aquatics |1 |

|Animal Clinic |1 |

|Apple |1 |

|Aquatic Ecology Lab |1 |

|Architectural Firm |1 |

|Assisted Living Facility for Seniors |1 |

|At an Elementary school as a teacher's aide/ At another school as an office |1 |

|clerk | |

|Autistic clinic |1 |

|Aviation |1 |

|Bank |5 |

|Bank financial services |1 |

|Banking |2 |

|Baptist Health |1 |

|Bar |1 |

|Bartender |1 |

|Behavior Therpay |1 |

|Behavioral Research |1 |

|Best Buy |1 |

|Biological Sciences |1 |

|Biology Department teaching assistant |1 |

|Biotechnology |1 |

|Bowling ally |1 |

|Broadcast Media |1 |

|Broward County Public Schools |2 |

|Broward County School Board |1 |

|Business Administration |1 |

|Business Consulting |1 |

|Business Office |1 |

|Call center |1 |

|Career Services |1 |

|Catering company |1 |

|Cemetery |1 |

|Charter school |1 |

|Charter School for Autism |1 |

|Chemistry department |1 |

|City Employee - Parks and Recreation |1 |

|Clerical |1 |

|Clerk/ payment division for Child Development/Department of Human Services. |1 |

|Cocktail Waitress |1 |

|Collections |1 |

|College |1 |

|College of Education |1 |

|Commercial Office Lease |1 |

|Community Corrections |1 |

|Computer programmer |1 |

|Construction company |1 |

|Construction management |1 |

|Consulting |2 |

|Corporate Office |1 |

|County Government |2 |

|County government/law enforcement |1 |

|Credit Union |1 |

|Crowd control at various sporting events |1 |

|Cruise line and retail customer |1 |

|Cruising |1 |

|Customer Service |4 |

|Cvs |1 |

|Cvs/Pharmacy |1 |

|Data Management and Gift Services- MARC |1 |

|Daycare |1 |

|Dealership Management System |1 |

|Dean's Office |2 |

|Demo specialist |1 |

|Department of Defense |1 |

|Department of Donor Relations and Stewardship |1 |

|Development Office |1 |

|Digital marketing agency |1 |

|Doctor's office |1 |

|Dry Cleaners |1 |

|Earth and Environment Department |1 |

|ECE teacher |1 |

|Educacional institucional |1 |

|Education |2 |

|Educational |7 |

|Educational facility |1 |

|Educational Insistuition- FIU |1 |

|Educational institute |1 |

|Educational institution |1 |

|Educational institution |3 |

|Educational Institution |15 |

|Educational institutional |1 |

|Educational Institutional |4 |

|Educational Institutional ( Church ) |1 |

|Educational Instution |1 |

|Educational Research |1 |

|Educational: member of the LA program |1 |

|Electrical Contractor |1 |

|Elementary School |1 |

|Emergency room physician scribe |1 |

|Engineering |3 |

|Enrollement Services |1 |

|Entertainment |1 |

|Entertainment Company |1 |

|Equestrian Academy |1 |

|Event Markerting company |1 |

|Export Company |1 |

|Family office |1 |

|Fast Food |2 |

|Fast Food Services |1 |

|FAU Wellness Center, TA at FIU |1 |

|Federal |1 |

|Federal government |1 |

|Finance |1 |

|Financial Aid Office |1 |

|Financial Bank |1 |

|Financial Field |1 |

|Financial Institution |3 |

|Fire Rescue Services |1 |

|Fitness Center |1 |

|Fitness Facility |1 |

|FIU |10 |

|FIU - as an instructor and research coordinator |1 |

|FIU - Teaching Assistant |1 |

|FIU Career Services Office |1 |

|FIU College of Business |1 |

|FIU College of Law research assistant |1 |

|Fiu English dept. |1 |

|FIU Library |1 |

|FIU Math department |1 |

|FIU online student assistant |1 |

|FIU Spanish instructor |1 |

|FIU teaching assistant |2 |

|FIU, adjunct instructor |1 |

|FIU's VAC, was an RA, now an Orientation Assistant |1 |

|Florida International University |3 |

|Florida International University - Teaching Assistant |1 |

|Food |1 |

|Food |1 |

|Food Industry |1 |

|Food service |2 |

|Food Service |1 |

|Formerly worked in federal government legal field - now studying for bar exam |1 |

|FQHC |1 |

|Full Service Salon |1 |

|GA |1 |

|GA for MIS Department |1 |

|Goin Postal |1 |

|Goveernment |1 |

|Government |1 |

|Government |4 |

|Government - court system |1 |

|Government Department |1 |

|Government Office |1 |

|Government organization/public administration |1 |

|Graduate Assistant |1 |

|Graduate assistant at FIU |1 |

|Graduate assistant in my department |1 |

|Green Library - Special Collections |1 |

|Grocery store |1 |

|Guest logistics at a cruise line |1 |

|Guitar retail shop/school |1 |

|Gym |1 |

|Health Care |1 |

|Health Care Office |1 |

|Health Care Provider |1 |

|Health department |1 |

|Health System |1 |

|Healthcare |1 |

|Healthcare Organization |1 |

|Healthcare system. |1 |

|HeathCare Office |1 |

|High School |2 |

|Higher Education instatute |1 |

|Home Health |1 |

|Home Health Agency |1 |

|Hospital |5 |

|Hospital |17 |

|HOSPITAL |1 |

|Hospital and government |1 |

|Hospital based childcare |1 |

|Hospitality |2 |

|Hospitality Recruiting Office |1 |

|Hotel |2 |

|Hotel |6 |

|Hotel in Doral |1 |

|Housing and Residential Life |2 |

|Housing of Residential Life |1 |

|HR |1 |

|Humane Society |1 |

|Husband/Self- real estate investors |1 |

|I am currently interning at a Global Investment Firm in Lima, Peru. |1 |

|I work as a behavioral tech., which is relevant to my field which is behavioral|1 |

|psychology. | |

|I work for the Federal Government. |1 |

|Import/Export Company |1 |

|Information Technology |1 |

|Information Technology - Healthcare |1 |

|Insurance agency |1 |

|Insurance Agency |2 |

|Insurance company |1 |

|Interdisciplinary academic program at FIU |1 |

|International Foreign Language Education Corporation |1 |

|International Relations TA |1 |

|Investement Firm |1 |

|Investment company |1 |

|IT |3 |

|Kids' Church |1 |

|Kids Entertainment |1 |

|Kuwait Petroleum Corporation, member of OPEC |1 |

|Lab adjunct and tutor |1 |

|Law Enforcement |1 |

|Law firm |1 |

|Law office |2 |

|Law office |3 |

|Law Office |4 |

|Leasing/ Real Estate |1 |

|Legal |2 |

|Legal Department |1 |

|Library |1 |

|Library |1 |

|Lifeguard |1 |

|Local government |1 |

|Luxury brand |1 |

|Luxury Spirit Brand |1 |

|Macy's |1 |

|Mall |1 |

|Managed Care |1 |

|Management |1 |

|Manufacturer |1 |

|Manufacturing |1 |

|Manufacturing and design, law |1 |

|Marketing Firm |1 |

|Marketing office |1 |

|Marriott |1 |

|Massage spa |1 |

|Math Department |1 |

|MDCPS high school |1 |

|Medcal |1 |

|Medical |2 |

|Medical |2 |

|Medical Business |1 |

|Medical Device |1 |

|Medical education society |1 |

|Medical Hospital |1 |

|Medical industry |1 |

|Medical Laboratory |1 |

|Medical office |1 |

|Medical Office |2 |

|Medical scribe |1 |

|Medicare Company |1 |

|Mental Health |1 |

|Mental health counseling ctr. |1 |

|Miami Dade College Foreign LAnguage Department |1 |

|Miami Dade County Public School |2 |

|Miami Dade County Public Schools |2 |

|Miami Dade County/GovernMental agency |1 |

|Miami Zoo |1 |

|Miami-Dade County Public schools |1 |

|Multicultural programs and services student affairs |1 |

|Museum |1 |

|Music and entertainment |1 |

|Musician's Discount |1 |

|N/A |10 |

|NOAA-US Government |1 |

|Non GovernMental Organization |1 |

|None |6 |

|None of your business |1 |

|None yet |1 |

|Nonprofit Organization- an Athletic and Health organization |1 |

|Nordstrom |1 |

|Not for profit |1 |

|Nursing home |1 |

|Office of university of sustainability |1 |

|On Campus |1 |

|Organization |1 |

|Orientation and Parent Programs |1 |

|Orientation Office |1 |

|Outpatient Center |1 |

|Palmetto General Hospital - Emergency Physician Scribe |1 |

|Pediatric Medical Office |1 |

|Performing Arts Center |1 |

|Personal Assistant |1 |

|Pet Care |1 |

|Pharmacy |3 |

|Physical Therapist Assistant |1 |

|Police Department |1 |

|Power Company |1 |

|Preschool substitute |1 |

|Produce |1 |

|Product staff corporate trainer - financial services |1 |

|Professional fundraiser. |1 |

|Professor |1 |

|Property Management |2 |

|Pproperty preservation |1 |

|Psychiatric hospital |1 |

|Psychology Department main office |1 |

|Public Accounting Firm |1 |

|Public Education |1 |

|Public health |1 |

|Public Health Corporation |1 |

|Public Relations |1 |

|Public Relations, Digital Marketing, Communications and Publicity |1 |

|Public School |1 |

|Public School System |1 |

|Public Schools |1 |

|Public utility |1 |

|Publishing company |1 |

|RA |1 |

|Real Estate |2 |

|Real Estate Brokerage Company |1 |

|Real state |1 |

|Realestate |1 |

|Really Esate/Inurance |1 |

|Reaserch Assistant |1 |

|Recreation services |1 |

|Recreational Center for a College |1 |

|Recreational Facility |2 |

|Research |2 |

|Research |1 |

|Research assistant |1 |

|Research assistant |1 |

|Research Assistant FIU Metropolitan Center |1 |

|Research in Engineering |1 |

|Research Institute |1 |

|Research Laboratory |1 |

|Research/Teaching Assistant |1 |

|Residental Life |1 |

|Residential Life |1 |

|Restaurant |5 |

|Restaurant |9 |

|Restaurant/hospitality |1 |

|Restuarant |1 |

|Retail |11 |

|Retail |47 |

|RETAIL STORE-SALES |1 |

|Retail and design |1 |

|Retail manager |1 |

|Retailer |2 |

|Retail-Hospitality |1 |

|Retirement planning administration |1 |

|Sales |4 |

|Sate of Florida Health dept, Case manager |1 |

|School |2 |

|School |2 |

|Scuba dive shop |1 |

|Secretarial/Clerical |1 |

|Self-employed |1 |

|Self-employed freelance writer |1 |

|Service |1 |

|Service |1 |

|Sga |1 |

|Simply Healthcare Plans |1 |

|Skypatrol LLC. |1 |

|Snowboard Shop |1 |

|Social Media Consulting |1 |

|Social Services Provider |1 |

|Social work |1 |

|Social Work |1 |

|Software Company |1 |

|Software Firm |1 |

|Southern Audio Visual |1 |

|Sports Bar |1 |

|Sports office |1 |

|Staffing - events |1 |

|Starbucks |2 |

|State Government |1 |

|State job |1 |

|Store |1 |

|Student |1 |

|Student Admissions |1 |

|Student Affairs |1 |

|Student Support Services Program |1 |

|Substance Abuse Rehabilitation Agency |1 |

|Subway |1 |

|Sun Surveys, a Political Survey company |1 |

|Swim Instruction |1 |

|TA |1 |

|Taekwondo Instructor and Tutor |1 |

|Tax Department |1 |

|Teacher |1 |

|Teacher |1 |

|Teaching |1 |

|teaching assistant in my department |1 |

|Tech Company |1 |

|Technology Consulting |1 |

|Telecommunications |1 |

|Temporary Help Agency (Marketing) |1 |

|Test prep firm |1 |

|Tourism |1 |

|Traffic management |1 |

|Transportation & Logistics |1 |

|Transportation and Civil Engineering Firm |1 |

|Transportation and Parking Services |1 |

|Travel Agency, Coaching Staff, Sports Refereeing Staff |1 |

|Travel agent |1 |

|Travel Industry |1 |

|Treatment |1 |

|Tutor |1 |

|Tutoring Company |1 |

|Unemployed |2 |

|United Parcel Service - Transportation logistics |1 |

|United States Army Reserves |1 |

|University |1 |

|University - Graduate teaching assistant |1 |

|University Health Services |1 |

|University Health Services Complex |1 |

|Utility government |1 |

|Veterinary clinic |1 |

|Veterinary Office |1 |

|Vital Pharmaceuticals, VPX Sports |1 |

|We Evolve and Broward Parks and Recreation |1 |

|Whole Foods Market |1 |

|Wholesale |1 |

|Wholesale Company |1 |

|Wholesale shoe store |1 |

|Writing Center |1 |

-----------------------

University Park Campus

PC 543

Miami, FL 33199

Telephone: (305) 348-2731 Fax: (305) 348-1008



APPENDIX A: STUDENT SATISFACTION SURVEY

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