State of Michigan

State of Michigan

Your Benefit Guide

State Health Plan PPO

Medical and Behavioral Health/Substance Use Disorder Benefits for Employees

Updated October 2020

Table of contents

Introduction Welcome page............................................................................................................................................... 1 Contact information....................................................................................................................................... 3 Your ID Card.................................................................................................................................................. 4 Eligibility........................................................................................................................................................ 4 Explanation of cost share.............................................................................................................................. 5 Medical benefits

? Contact information........................................................................................................................... 5 ? Your medical benefits, A?Z................................................................................................................ 6 ? Benefit summary.............................................................................................................................. 30 ? What is not covered......................................................................................................................... 32 ? Selecting providers.......................................................................................................................... 33 ? Blue Cross Online VisitsTM................................................................................................................ 35 ? TruHearing?...................................................................................................................................... 35 ? Care when you travel....................................................................................................................... 36 ? Value-added resources.................................................................................................................... 37 ? Coordination of benefits................................................................................................................... 38 ? Explanation of benefit payments..................................................................................................... 39 ? Filing claims..................................................................................................................................... 40 ? Medicare coverage.......................................................................................................................... 40 Behavioral Health/Substance Use Disorder benefits ? Guide to getting behavioral health services..................................................................................... 43 ? Your behavioral health benefits, A-Z................................................................................................ 44 ? Benefit summary.............................................................................................................................. 48 ? What is not covered......................................................................................................................... 50 ? Other behavioral health resources................................................................................................... 51 ? Selecting behavioral health providers.............................................................................................. 53 Your right to file an internal grievance......................................................................................................... 55 Appeals to Civil Service Commission......................................................................................................... 59 Glossary...................................................................................................................................................... 61

Your Benefit Guide State Health Plan PPO

Welcome

Welcome to the State Health Plan PPO (SHP PPO), a self-insured benefit plan administered by Blue Cross under the direction of the Michigan Civil Service Commission (MCSC).

MCSC is responsible for implementing these benefits and any future benefit changes. Blue Cross provides certain services on behalf of MCSC through an administrative-service-only contract. Your benefits are not insured with Blue Cross but will be paid from funds administered by MCSC.

Blue Cross is committed to providing you with excellent value and quality service and we want you to understand your health coverage. With this in mind, we have designed this booklet as an easy-to-read guide to your benefits. Please read through it to get an understanding of which health care services are covered and when you are responsible for out-of-pocket costs.

You can access this book as well as other State Health Plan materials online anytime at som.

This document is not a contract. Rather, it is intended to be a summary of your SHP PPO benefits. Every effort has been made to ensure the accuracy of this information. However, if statements in this description differ from the official coverage documents, the terms and conditions in those documents will prevail.

Your Benefit Guide State Health Plan PPO

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State Health Plan PPO

Medical Benefits

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Your Benefit Guide State Health Plan PPO

Contact information

You can call, write or visit the BCBSM Customer Service Center when you have questions about your benefits and claims.

Blue Cross Blue Shield of Michigan

To help us serve you better, here are a few things to remember.

? Have your BCBSM ID card handy so you can provide your enrollee and group numbers.

? To ask about a medical or hearing claim, provide the following: -- Enrollee's name -- Enrollee's ID number -- Member's name -- Provider's name -- Date the patient was treated -- Charge for the service

? When writing to us, include copies (not originals) of your bills, any correspondence you may have received from us and other relevant documents. Keep your original bills and documents for your files.

? Include your daytime telephone number on all of your letters.

Calling

We're available by phone Monday through Friday from 7 a.m. to 7 p.m. We are closed on holidays.

Customer Service (for all claim and benefit questions).........................................1-800-843-4876 New Directions (for BH/SU services 24 hours a day, 7 days a week)...................1-866-503-3158 Telehealth through Blue Cross Online VisitsSM......................................................1-844-606-1608 State of Michigan Employee Service Program (ESP)............................................1-800-521-1377 Anti-fraud hotline...................................................................................................1-800-482-3787 Hearing-impaired customers............................................................................................. TTY 711 Human organ transplant program.........................................................................1-800-242-3504 BlueCard?Access.................................................................................... 1-800-810-BLUE-(2583)

Writing

Please send all correspondence to:

State of Michigan Customer Service Center Blue Cross Blue Shield of Michigan 232 S. Capitol Avenue, L04A Lansing, MI 48933-1504

Online

som -- Blue Cross' site for State of Michigan retirees For benefit materials, the State of Michigan claim form and disabled dependent application

find-a-doctor -- Blue Cross' provider search tool To find a participating health care provider or facility

For eligibility questions:

MI HR Service Center P.O. Box 30002 Lansing, MI 48909 Toll Free: 1-877-766-6447 Fax: 1-517-241-5892

State of Michigan

For benefit questions:

Michigan Civil Service Commission Employee Benefits Division P.O. Box 30002 Lansing, MI 48909 Toll free: 1-800-505-5011

Your Benefit Guide State Health Plan PPO

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