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Webinar Conference Registration Form

The Path to More Completed Plans of Care:

Can It Be as Simple as Your Front Desk?!

August 26, 2020, 1:00 pm – 2:30 pm EDT (time varies depending upon your location)

REGISTRATION FORM

All requested information is required. • Please print clearly or type using the Acrobat (PDF) Typewriter.

REGISTRATION FEE PER LINE/LOCATION: $79 Before Aug. 13th and $99 After Aug. 12th

Contact Person:_______________________________________________________________

Registrant’s Name:____________________________________________________________

Company:____________________________________________________________________

Mailing Address:______________________________________________________________

City:________________________State:________Zip/Postal Code:______________________

Contact Phone Number:_________________________________________________________

Email Address:________________________________________________________________

Please note that ALL webinar conference confirmations and instructions are sent via email to the address you provide above.

Number of Participants Anticipated from all locations:__________

Register Additional Phone Lines/Locations

Note that the registration fee for each additional site is the same as the original registration fee above.

Number (Qty) of Additional Sites: __________ @ $_______ (registration fee) = $___________

If you would like confirmations for additional sites sent directly to the site(s), please provide the email address and phone number for each additional site below or attach additional sheets with this info:

_____________________________________ ______________________________________

Playback Link (Optional): _________ @ $49.95 = Playback Link $____________

TOTAL PAYMENT $__________

Original registration fee for first site

plus fees for additional sites and/or

playback link or audio recording.

PLEASE MAKE CHECKS PAYABLE TO: NEW ADDRESS – Include This Form with Check

Gawenda Seminars & Consulting, Inc.

19324 Moriah Lane

Santa Clarita, CA 91350

Questions: Call Michelle at 661.350.6187

The Path to More Completed Plans of Care:

Can It Be as Simple as Your Front Desk?!

WEBINAR CONFERENCE

Wednesday, August 26, 2020 (time varies depending upon your location) (Arizona Participants: Know Your Time Zone)

• 10:00 am - 11:30 am Pacific Daylight Time

• 11:00 am – 12:30 pm Mountain Daylight Time

• 12:00 pm – 1:30 pm Central Daylight Time

• 1:00 pm – 2:30 pm Eastern Daylight Time

Presenter: Jerry Durham, PT

Final Registration Deadline: August 26, 2020 at 12:45M EDT

COURSE DESCRIPTION:

Prior to March 2020, times were changing in healthcare. It's safe to say today, THEY'VE CHANGED! These post COVID times are already upon us and showing us that the people who need us the most, are actually the ones who are driving the change. Our patients, and more importantly, potential patients now expect more. They expect us not to waste their time and they expect us to share far more information with them prior to their arrival. These are the things that are leading them to choose you or NOT!.. And having them scheduled is no guarantee they will show up.

I've got good news, the solution to manage all this can be found at the one point in your practice that you can optimize and overcome all of these issues. This point in your practice, is your Front Desk. If you do not begin to embrace the impact and understand the critical, pivotal role that your front desk plays in overall patient and practice success, then you are sabotaging your healthcare practices future, and that future is today!

By optimizing your Front Desk, you can improve your entire practice. You can reduce operational costs, improve patient metrics and grow overall profit...without any added costs. Yes, you read all that right. I've done it, and I've helped others do it.

In this presentation, Jerry Durham will teach you how to optimize your entire Patient Lifecycle process for practice success, from first contact to Completed Plan of Care, by teaching you how the Front Desk is critical to every step of your path to profitability and beyond.

Your Front Desk will help you leverage:

• Your marketing efforts, returning far higher results on your existing budget.

• Higher arrival rates, lower drop-offs and greater first-touch satisfaction.

• Improved patient outcomes, resulting in higher retention and referral rates.

• Improved overall practice efficiency, leading to lower staff turnover and higher job satisfaction.

• Higher overall profit and patient outcomes, allowing you, as a practice owner or manager, to relax and focus on working on your practice, not working IN your practice.

The bottom line is, literally, the bottom line. Optimize your Front Desk, watch your profit soar!

OBJECTIVES:

At the conclusion of this webinar presentation, participants will be able to:

1. Explore and understand the concept of the Patient Lifecycle and how that relates to clinical outcomes and practice profitability

2. Delineate the phases of the Patient's Lifecycle within a typical practice and identify the owners of each phase

3. Define the roles and responsibilities of the front desk team and how those roles relate to the Patient Lifecycle, and ultimately to both patient and business success

4. Identify and understand how managing expectations and building trust at the front desk is critical for maximal patient outcomes and business profitability

5. Determining the metrics of success for your Front Desk Team and understanding the value of the ultimate metric, Completed Plan of Care

ABOUT THE SPEAKER:

Jerry Durham is nationally known speaker and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes while boosting the practice bottom line.

A Physical Therapist with over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, Jerry has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk.

Continuing to champion the front desk as the critical linchpin for practice success, Jerry now leads The Client Experience Company, an industry research and leadership training organization focused on improving both client outcomes and practice profitability through the leveraging of the Patient Lifecycle by the Front Desk. Learn more about Jerry at

WHO SHOULD LISTEN:

Physical therapists, physical therapist assistants, occupational therapists, occupational therapy assistants, speech-language pathologists, private practice owners and practice administrators, office managers at private practices, front office staff in all outpatient therapy settings as well as directors, managers, supervisors in skilled nursing facilities, hospital outpatient therapy departments, schools, rehabilitation agencies, home health agencies, and comprehensive outpatient rehabilitation facilities.

INCLUDED IN YOUR MATERIALS PACKET:

In addition to the expertise and advice presented during this webinar conference, you'll also receive a handout (in PDF format) that will include related references.

COURSE FORMAT

Webinar – Computer and internet connection required. Participants will be provided a url link where they can log in and follow the presentation on their computer as the speaker provides the presentation. If your computer has speakers, you will be able to hear the audio portion through your computer speakers and will not require a phone connection. No phone lines will be available for this webinar. You will need adobe flash.

CEUs

This webinar has not been submitted to any state board or national organization for CEU approval. A certificate of attendance will be available upon completion of the webinar for each participant and may be adequate for credit in some states; you will need to contact your state licensing regulatory body to determine whether or not credit will be granted for this webinar conference.

HOW THE WEBINAR CONFERENCE WORKS

Register for the event before 12:45PM EDT on August 26, 2020.

When you register, you'll receive a confirmation e-mail that serves as your receipt. On August 24, 2020, you will receive a separate email that provides you with instructions for accessing the call and a handout attachment. If you register within 2 days of August 26, 2020, instructions will be emailed the evening of the day you registered (after 6:00PM pacific time). Please make sure that your email system will accept messages from the webinar conference host: seminars@. The easiest way to do this is to add this email address to the contacts list in your email software.

Gather your staff and listen to the webinar conference via speaker phone, follow along with the session handout, and participate in a live, interactive Question and Answer session. Registration includes ONE COMPUTER CONNECTION (you can gather as many people at that location as you wish), an electronic handout, and a certificate of completion for participants.

PLEASE NOTE: ONE REGISTRATION PROVIDES YOU WITH ONE COMPUTER CONNECTION FOR THE WEBINAR CONFERENCE. You may pay for additional locations where indicated on the registration form.

REFUND POLICY

Written requests for refunds received on or before August 12, 2020, will receive a refund less a $20 processing fee; fees are nonrefundable after this date. There are no refunds for no shows or any other reasons after August 12, 2020. We are not responsible for organization firewalls or computer software issues that may interfere and/or prohibit your connection to the webinar portion of the presentation. Email your request for a refund to the conference coordinator: seminars@.

PLAYBACK LINK & AUDIO RECORDINGS

Playback links are NOT included with registration, but registrants have an option to purchase a playback link that can viewed on your computer just like watching it live (no limit to the amount of times it can be viewed) for $49.95 prior to completing online registration or send in the additional fee with your registration and check.

TelSpanWeb System Requirements to View Webinar on Computer:

Operating Systems:

• Windows XP, Windows Vista, Windows 7, Windows 8

• MAC OS X v10.4 or Higher

• Linux

• Solaris

Internet Browsers:

• Internet Explorer 7 or Higher (Windows)

• Firefox 4 or Higher

• Safari 4 or Higher

• Google Chrome 2 or Higher

Stable Internet Connection, DSL or Above:

• 100 kbps for Video Transmission

• 300kbps for Screen Sharing and Remote Control

• Recommended 500kbps to ensure fluidity of all Services

Flash Player 10.3 or Newer:

Disabled pop-up blockers

Computer speakers for participants listening over the computer

Testing

In order to ensure successful connection to your upcoming meeting, please take a moment to conduct a system test by clicking this link:

Contact Us

If you have questions about registration or logistics for this webinar conference, please contact the Webinar Conference Manager:

Michelle Gawenda • Gawenda Seminars & Consulting, Inc. • 661.350.6187 • seminars@

If you wish to contact Rick Gawenda directly, you may email him: info@ or visit his website at:

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Registration confirmations and instructions are sent via email from seminars@. Please make sure your email system will accept mail from this address. If you find that you have not received a confirmation message within 72 hours of the audio conference date, please contact us!

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