Fundamentals of Management - Pearson
Fundamentals
of Management
ELEVENTH EDITION
STEPHEN P. ROBBINS
San Diego State University
MARY COULTER
Missouri State University
DAVID A. DECENZO
Coastal Carolina University
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Library of Congress Cataloging-in-Publication Data
Names: Robbins, Stephen P., author. | Coulter, Mary K., author. | DeCenzo, David A., author.
Title: Fundamentals of management / Stephen P. Robbins, Mary Coulter, David
A. Decenzo.
Description: 11e. | New York, NY : Pearson, [2020]
Identifiers: LCCN 2018046370| ISBN 9780135175156 | ISBN 0135175151
Subjects: LCSH: Management.
Classification: LCC HD31 .R5643 2020 | DDC 658--dc23
LC record available at
1
18
ISBN 10:
0-13-517515-1
ISBN 13: 978-0-13-517515-6
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Brief Contents
Part 1 Introduction
Chapter 1
History
Module
Chapter 2
Chapter 3
Managers and Management in Today¡¯s Workplace
A Brief History of Management¡¯s Roots
The Management Environment 38
Important Managerial Issues 64
2
30
Part 2 Planning
Chapter 4
Quantitative
Module
Chapter 5
Chapter 6
Chapter 7
Making Decisions
90
Quantitative Decision-Making Tools 122
Planning and Goal Setting 130
Managing Change and Innovation 164
Managing Entrepreneurial Ventures 194
Part 3 Organizing
Chapter 8
Chapter 9
Professionalism
Module
Chapter 10
Organizational Structure and Design 228
Managing Human Resources and Diversity
Professionalism and Employability 305
Managing Work Groups and Work Teams
264
310
Part 4 Leading
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Understanding Individual Behavior 340
Motivating and Rewarding Employees 376
Leadership and Trust 408
Managing Organizational and Interpersonal
?Communication 440
Part 5 Controlling
Chapter 15
Controlling Work and Organizational Processes
Operations
Module
Managing Operations
Glossary
Index
470
500
519
526
v
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Contents
Content highlighted in purple indicates that it is presented via a visual spread.
Preface
xiv
Applying: Getting Ready for the Workplace
Instructor Teaching Resources
About the Authors
Management Skill Builder | Becoming Politically ?Adept 23
? Experiential Exercise 24 ? Case Application #1¡ªTraining
Better Managers . . . Now at Walmart 25 ? Case
?Application #2¡ªWho Needs a Boss? 26 ? Case
Application #3¡ªDestroying the World 27 ? Endnotes 28
xxii
xxiv
Part 1 Introduction
History Module: A Brief History of Management¡¯s
Roots 30
Chapter 1 M
anagers and Management
in Today¡¯s Workplace 2
Who Are Managers and Where Do They Work?
Early Management
5
What Three Characteristics Do All Organizations Share?
5
30
Classical Approaches 31
How Are Managers Different from Nonmanagerial
Employees? 6
Other Early Twentieth-Century Contributors: A Diversity
?Perspective 32
What Titles Do Managers Have? 6
Behavioral Approach
Classic Concepts in Today¡¯s Workplace
What Is Management?
Quantitative Approach
7
Endnotes
3 WAYS TO LOOK AT WHAT MANAGERS DO
Chapter 2 The Management Environment
10
38
What Is the External Environment and Why
Is It Important? 41
What Is the Economy Like Today?
Making Ethical Decisions in Today¡¯s Workplace
What Role Do Demographics Play?
14
What Factors Are Reshaping and Redefining
Management? 15
Why Are Customers Important to the Manager¡¯s
Job? 16
Managing Technology in Today¡¯s Workplace | Is It Still
Managing When What You¡¯re Managing Are
Robots? 16
Why Is Innovation Important to the Manager¡¯s Job?
17
Importance of Social Media to the Manager¡¯s Job
17
Importance of Sustainability to the Manager¡¯s Job
18
What Employability Skills Are Critical for Getting and
Keeping a Job? 18
Wrapping It Up . . .?? 20
Knowing: Getting Ready for Exams and Quizzes
22
41
Classic Concepts in Today¡¯s Workplace
14
Chapter Summary By Learning Outcome
? Discussion Questions 23
35
37
9
Is the Manager¡¯s Job Universal? 11
Why Study Management?
34
Contemporary Approaches
8
4 Functions Approach 9
Management Roles Approach
Skills and Competencies 11
33
43
44
How Does the External Environment Affect
Managers? 45
Managing Technology in Today¡¯s Workplace | Can
?Technology Improve the Way Managers Manage?
Making Ethical Decisions in Today¡¯s Workplace 47
WHAT IS ORGANIZATIONAL CULTURE?
Dimensions of Organizational Culture
49
50
How Does Organizational Culture Affect Managers?
How Does Culture Affect What Employees Do?
How Does Culture Affect What Managers Do?
Creating a Customer-Responsive Culture
Creating a Sustainability Culture
51
51
52
What Are Current Issues in Organizational Culture?
Creating an Innovative Culture
45
53
53
53
54
vi
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Cont ent s
Creating an Ethical Culture
Creating a Learning Culture
55
What Common Errors Are Committed in the DecisionMaking Process? 97
55
Knowing: Getting Ready for Exams and Quizzes
Chapter Summary by Learning Outcome 56 ?
Questions 56
Discussion
Applying: Getting Ready for the Workplace
Management Skill Builder | Understanding C
? ulture 57 ? Experiential Exercise 58 ? Case Application #1¡ªBad Ride. Bumpy
Ride. 59 ? Case Application #2¡ªNot Sold Out 60 ? Case
?Application #3¡ªExtreme Openness 61 ? Endnotes 62
Chapter 3 Important Managerial Issues
64
What Is Globalization and How Does It Affect
Organizations? 67
What Do Managers Need to Know about Managing in a
Global Organization? 71
Classic Concepts in Today¡¯s Workplace 72
What Does Society Expect from Organizations
and Managers? 74
75
What Is Sustainability and Why Is It Important?
76
Making Ethical Decisions in Today's Workplace
77
How Can Managers Encourage Ethical Behavior?
78
Managing Technology in Today¡¯s Workplace | The ?Ethics
of Data Analytics 79
Knowing: Getting Ready for Exams and Quizzes
Discussion
Management Skill Builder | Building High Ethical Standards 83
? Experiential Exercise 84 ? Case ?Application #1¡ªGlobal
Control 85 ? Case Application #2¡ªSerious about
Sustainability? 86 ? Case Application #3¡ªFlagrant Foul 87
?
???
Endnotes 88
Planning
93
What is Relevant in the Decision-Making Process?
94
How Does the Decision Maker Weight the Criteria and
Analyze Alternatives? 94
108
How Can You Improve Group Decision Making?
108
Why Are Creativity and Design Thinking Important
in Decision Making? 110
How is big data changing the way managers make
decisions? 112
Knowing: Getting Ready for Exams and Quizzes
Discussion
Applying: Getting Ready for the Workplace
Management Skill Builder | Being A Creative Decision Maker 115
? Experiential Exercise 116 ? Case ?Application #1¡ªBig
Brown Numbers 117 ? Case Application #2¡ªThe ?Business of
Baseball 118 ? Case Application #3¡ªSlicing the Line 119
? Endnotes 120
Decision Trees 123
Break-Even Analysis 124
Linear Programming 125
Queuing Theory 127
96
96
What is the Last Step in the Decision Process? 97
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107
Making Ethical Decisions in Today's Workplace
Payoff Matrices 122
93
What Happens in Decision Implementation?
When Are Groups Most Effective?
Quantitative Module: Quantitative DecisionMaking Tools 122
Chapter 4 Making Decisions 90
What Determines the Best Choice?
106
What Are the Advantages and Disadvantages
of Group Decision Making? 107
Chapter Summary by Learning Outcome 114 ?
Questions 115
Applying: Getting Ready for the Workplace
What Defines a Decision Problem?
What Decision-Making Conditions Do Managers Face? 106
How Does National Culture Affect Managers¡¯ Decision
Making? 109
In What Ways Can Ethics Be Viewed? 78
How do Managers Make Decisions?
How Are Problems, Types of Decisions, and Organizational
Level Integrated? 105
What Contemporary Decision-Making Issues
Do Managers Face? 109
What Factors Determine Ethical and Unethical
Behavior? 77
?
How Do Nonprogrammed Decisions Differ from
Programmed Decisions? 104
How Do Groups Make Decisions?
How Can Organizations Demonstrate Socially Responsible
Actions? 74
Should Organizations Be Socially Involved?
103
How Does a Manager Make Programmed
Decisions? 103
WHAT ARE THE DIFFERENT TYPES OF GLOBAL
?ORGANIZATIONS? 70
Part 2
Rational Model 99
Bounded Rationality 100
Classic Concepts in Today¡¯s Workplace 101
Intuition and Managerial Decision Making 101
Managing Technology in Today¡¯s Workplace | Making Better
Decisions With Technology 102
How Do Problems Differ?
68
Chapter Summary by Learning Outcome 82
Questions 82
WHAT ARE THE 3 APPROACHES MANAGERS CAN
USE TO MAKE DECISIONS? 99
What Types of Decisions and Decision-Making Conditions
Do Managers Face? 103
What Does It Mean to Be ¡°Global¡±? 68
How Do Organizations Go Global?
vii
Economic Order Quantity Model
Endnotes
127
129
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