InterCall Overview - Genesys
InterCall
Audio Features and Settings
|Feature Name |Description |Keypad Command (if applicable) |
|Auto Continuation |Allow participants to stay on the conference call without your|To change the current meeting, |
| |attendance. The conference will end once the last participant |press *8 |
| |disconnects. Default setting is ‘ON” |To use this feature, you must join |
| | |the call using your Leader PIN. |
| | |To change your default setting, go |
| | |to mmc.intercallonline |
|Auto Record |Automatically record all of your calls without prompting to |To change this setting, please |
| |start a recording via your telephone keypad and eliminate the |contact InterCall Customer Service |
| |ability for anyone within your conference to stop the | |
| |recording. | |
|Conference Entry Mode |Prior to participants joining your call, select one of the |To change this setting, please |
| |following entry mode options: |contact InterCall Customer Service |
| |Unmuted – All participants have the standard talk privileges | |
| |(default setting). | |
| |Group Mute – Participants are joined as muted, but have the | |
| |ability to unmute their individual lines to speak. | |
| |Lecture Mode – Participants are joined as muted and do not | |
| |have the ability to unmute their individual lines to speak. | |
|Custom Entry |To quickly enter your conference, turn specified prompts off |To change this setting, please |
| |that are played prior to being placed into your conference. |contact InterCall Customer Service |
|Entry/Exit Options |Decide how your participants are announced when they join or |To change the current meeting, |
| |leave the conference call. Choose from the following options: |press *3 |
| |tone (default setting) name announce, name and tone, or |To use this feature, you must join |
| |silence. |the call using your Leader PIN. |
| | |To change your default setting, go |
| | |to mmc.intercallonline |
|Force Disconnect |Clear your conference by disconnecting all participants from |#99 |
| |your call while you stay connected. This feature is useful |To use this feature, you must join |
| |when you have scheduled back-to-back meetings. |the call using your Leader PIN. |
|Group Mute/Unmute |Silence all participants’ lines by pressing a keypad command |*5 / #5 |
| |on your telephone. Group mute/unmute helps reduce background |To use this feature, you must join |
| |noise and limits interruptions during your conference. |the call using your Leader PIN. |
|Leader Express Entry |Start your conference in one easy step by consecutively |To change this setting, please |
| |entering your conference code followed by * and your leader |contact InterCall Customer Service |
| |PIN followed by #. | |
|Leader Smart Entry |Store a phone number so when you dial in from that number to |To change this setting, please |
| |start your conference, Intercall will recognize the number and|contact InterCall Customer Service |
| |join you to your conference without inputting your conference | |
| |code and leader PIN. | |
|Leave and Join a Conference|Your participants have the ability to leave the conference |#2 |
| |they are attending and join a new conference without hanging | |
| |up and redialing the same dial-in number. | |
|Lecture Mode |Mute all participants during your conference to reduce |*51 / #51 |
| |background noise. Participants will not have the capability to|To use this feature, you must join |
| |unmute their lines. |the call using your Leader PIN. |
|Lock/Unlock |Lock your conference call to prevent additional participants |*7 / #7 |
| |from joining the call. |To use this feature, you must join |
| | |the call using your Leader PIN. |
|Meeting Capacity |Up to 125 participants | |
|Multiple Leaders |Have multiple leaders on your conference call, allowing them |To change this setting, please |
| |to have access to all leader controls. |contact InterCall Customer Service |
|Operator Assistance |At any time during your call, you can request an operator |*0 / 00 |
| |simply by pressing *0 to join your conference or 00 to speak | |
| |to the operator privately. | |
|Participant List |A list of your participants will be provided in your |Provided in Post Conference Summary|
| |conference summary report. |Email |
|Phone Commands |Play a list of commands available to you during a meeting |** |
|Post-Conference Emails |Keep an attendance roster of your participants with an email |To change this setting, please |
| |record of which participants were on the phone and/or web. |contact InterCall Customer Service |
| |Also, keep track of your total conferencing minutes. Default | |
| |setting is “OFF” | |
|Primary/Secondary Language |A user can assign a secondary language of all prompts and |To change this setting, please |
| |commands within the conference for participants. When |contact InterCall Customer Service |
| |activated, participants will receive an additional prompt to | |
| |select a desired language. If no selection is made, the | |
| |default language for the user is utilized for that | |
| |participant. | |
|Private Participant Count |Privately announces the number of participants on the |*# |
| |conference call at any participants’ request. | |
|Quick Start |Select Quick Start to immediately begin the conference call by|To change this setting, please |
| |allowing participants to enter the conference without a leader|contact InterCall Customer Service |
| |and start speaking before the call officially begins. Default| |
| |setting is “ON” | |
|Record & Playback |Digitally record your Reservationless-Plus call for |*2 |
|*additional costs apply |participants who were unable to attend or for participants who|To use this feature, you must join |
| |would like to listen to the conference call again. For easy, |the call using your Leader PIN. |
| |24/7 availability, the recording can be accessed on the | |
| |internet or by dialing a toll-free number. You may also | |
| |purchase a CD, a downloadable link and/or a transcription of | |
| |your recording. | |
|Record Pause/Resume |Pause your recording in progress and then resume the recording|*2 |
| |when you are ready to continue. |To use this feature, you must join |
| | |the call using your Leader PIN. |
|Return to Leader Account |Allows you to return to the menu to change a default feature |#64 |
|Menu |setting, e.g., name announce, tone entry, etc. |To use this feature, you must join |
| | |the call using your Leader PIN. |
|Roll Call |Prompt participants to record their name as they join the |*4 |
| |conference call. Any time during the conference, names can be | |
| |replayed privately to any conference participant. | |
|Security Passcode |Provide an added level of security for your |To change this setting, please |
| |Reservationless-Plus conference by having greater control over|contact InterCall Customer Service |
| |who joins your conference. You can select and distribute the | |
| |security passcode for every conference you host. You also have| |
| |the ability to add a security passcode to an active conference| |
| |by returning to the leader account menu. | |
|Self Mute/Unmute |Allow participants to silence their own lines by pressing a |*6 / *6 |
| |keypad command on their telephones. |*6 / #6 |
|Sub-conference |Allow guests to join a private discussion during your |*9 |
| |conference call. Sub-conferencing allows you to discuss side | |
| |issues and other non-public information. | |
|Waiting Room |Have your participants placed on music hold until you are |*7/#7 |
| |ready for them to join the conference call. This feature is |To use this feature, you must join |
| |helpful when you have two back-to-back conferences scheduled |the call using your Leader PIN. |
| |with two different groups. | |
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