LongCh1 - Christian Brothers University

— CHAPTER 20 LECTURE NOTES 1 Explain the key elements of total quality management (TQM) programs. PPT 20-1. Chapter 20. Managing Operations. PPT 20-2. Looking Ahead. PPT 20-3/TM 20-3. Quality Goals of . Operations Management. PPT 20-4. Essential Elements of. Successful Quality Management [Acetate 20-4] PPT 20-5/TM 20-5. Customer Focus on ... ................
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