Copyright 2011

18 Appropriate Words and Phrases 19 Body Language and Tone of Voice 20 Awareness and Responsiveness 21 Focus – The Zen of Service ... 30 Suggestive Selling – 1 31 Suggestive Selling – 2 32 Suggestive Selling – 3 ... We’ve all experienced poor service in restaurants or retail establishments and will seldom return to ................
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