SUMMARY OF QUALIFICATIONS



Summary of Qualifications

I am an accomplished and results-oriented Technical Writer/Project Manager with 12 years of experience in proposal response, technical design coordination and development, business statistical analysis, and operational management. I have a demonstrated commitment to developing efficiency enhancing processes and procedures, gathering background requirements, and developing test cases. I possess a solid track record of developing successful grant proposals for the public and private sector along with expertise in documenting a wide range of computer hardware, software, and networking environments. I have excellent written, verbal, and analytical skills, with proficiency in the following areas:

▪ Project Management

▪ Contract Administration

▪ Extensive Process Analysis

▪ Business/Statistical Analysis

▪ Requirements Analyis

▪ Team Building

▪ Process/Procedure Development

▪ Quality Assurance and Testing

▪ Training/On-line Help

▪ /Technical Documentation

▪ Grant Proposal Development

▪ Proposal Response and Pricingt

▪ DevelopmentManagement

Professional Experience

Current Employment _ Contract Advantage Car Rental

Developing functional requirements, use and test cases for a corporate technology shift. Duties include a wide range of duties ranging from process analysis, and creation to creating a wide variety of documentation for the entire spectrum of users from end to end. Managed defect reporting and resolution for Enterprise application.

July 07 – Jan 08- Analysts International

Performed delivery quality review service for IBM Business Resiliency Services. The work included data analysis, for both resiliency and disaster recovery documentation.

Contracted to Electrical reliability council of texas - Market/Business intelligence specialist

Jan 07 to june 13 O7

Performed use and test case development for the Texas Nodal electrical market. Work included process development and creating multiple metric sets for reporting market intelligence for both internal and external sources. Engaged as the primary interface between operations/development/and testing. Creating processes for both Dispute resolution as well as Market Participant registration. Tools utilized included Requisite Pro, Cognos, and Siebel. Created end user process and procedures.

Self Employed – Business Analyst

Performed business analyst activities for small business clientele. Work included process and reporting modifications as well as supplemental funding options. The work was focused on retail technology sales within the food services sector. Developed short and long term business plans. Developed context sensitive on-line help for Point of Sale systems using Robohelp. Created multiple user guides up to and including Quick Start guides for web based applications.

2005 - 2006

CAPITAL ONE FINANCIAL SERVICES– richmond, virginia; telecommuting from Wimberley, TX

Senior Technical Writer

Delivered extensive requirements management support for a company wide project involving multiple vendors. Developed content guidelines, strategies, and provided requirement support for both operations and Finance.

IBM, e-business hosting, Measurements and Metrics – Austin, Texas 2001 – 2005

Project Manager/Business Analyst

Challenged by e-business hosting side of IBM to coordinate project meetings with stakeholders, generate progress reports, identify issues for executive recognition and decisions and generate progress presentations for stakeholders and team members. Develop workflow process and procedure documentation.

▪ Developed initial delivery processes and procedures for e-business hosting customers and initial revenue forecast and sales analysis for $300 million hosting portfolio.

▪ Initiated true P/L reporting for 500+ hosting accounts, managing A/R and facilitating ledger reconciliations.

▪ Managed successful project to implement requirements for installation of customer-owned servers in hosting facilities including static set of offerings and large menu of processes and procedures.

▪ Implemented caps on delivery time for specific services, including development of new process for customer requests to reboot servers that reduced time of procedure to less than 15 minutes.

▪ Provided training to on-site staff and project management teams on new processes and procedures.

▪ Successfully managed business partner relationships with companies such as Equinix, and ATT

The Integrity Group – Austin, Texas 2000 - 2001

Regional Services Manager

Hired to manage a group of writers in completion of various projects related to penetrating the Austin market.

▪ Built technical writing team in Austin area, hiring writers, providing management services and authoring series of e-commerce user guides for consultants as well as a Quality Engineering manual.

EpicEdge – Austin, Texas 2000

Technical Proposal Writer

Brought on for temporary assignment to review RFP specifications and requirements to determine appropriate technical experts and develop timelines.

▪ Wrote and edited multiple winning proposals for e-strategy and technical services with 90% win rate; Generated over 30 winning proposals for PeopleSoft migrations in a single month.

– Hayward, California 2000

Technical Writing Manager

Chosen by a start up to manage four technical writers for large Vignette Story Server project. Coordinated writing and editing of system requirements, functional specifications, technical design, test plans, online help and training. Developed system architecture, administration manuals, deployment and implementation plans.

▪ Provided complete set of functional and business requirements three weeks ahead of proposed deadline.

▪ Facilitated importation of system requirements into database and managed change control process.

Concero – Austin, Texas 1999-2000

Senior Technical Writer

Brought on by provider of content management solutions to develop documentation for e-commerce demo projects.

▪ Utilized various software applications and development tools to create on-line help, perform system requirements management and develop functional specifications.

Maxim Group – Austin, Texas 1999

Technical Writer, Contracted to MCI Worldcom

Selected to document and develop business requirements for systems to meet various marketing initiatives and provide end-user documentation for all call center personnel nationwide.

▪ Prepared software development documentation for Fortune 500 telecommunications firm including combination call center management C++/SQL/Oracle reporting system and end-user training manuals

City of Corpus Christi – Corpus Christi, Texas 1994-1999

Solid Waste Services Planner/Project Manager

Chosen by city to manage projects, write grants, develop proposals and perform contract administration.

▪ Managed Landfill Gas to Energy project, selecting contractors and leading development of technical and legal documents, resulting in only successful municipal LFG project in state and reduced energy costs.

▪ Acted as Lead Technical Writer on Empowerment Zone Designation Applications project to develop $100 million comprehensive Housing and Urban Development proposal; completed project before deadline and received word from HUD Assistant Secretary that proposal was far superior to any prior applications.

▪ Edited certification training manuals for solid waste personnel. The manuals were later adopted for use in state-wide professional certification.

▪ Project managed development of interactive transportation modeling and routing system integrating geographic information systems and database with Access front-end and Oracle editable database.

▪ Functioned as Project Manager and Technical Writer on Automated Weighing and Scale System project for J.C. Elliot Landfill, including researching other automated systems to determine project scope and design and installation of automated system to accurately weigh and bill 1,500+ vehicles per day entering landfill.

Six West Associates/WestCo – Corpus Christi, Texas 1989-1994

Principal/Owner

Provided technical writing services to a wide variety of clients in the public, private ,and non-profit sectors.

▪ Wrote funded grant proposals in excess of $5 million.

Forest oil Corp. – Corpus Christi, Texas 1981-1989

Supervised exploration operations in TX , LA, and OK.

Technical Expertise

Computer Skills:

▪ Requisite Pro

▪ FrameMaker

▪ RoboHelp

▪ Visio Professional

▪ Lotus Notes

▪ Front Page 2000

▪ Rational Analyst Studio

▪ ArcView GIS/ArcInfo GIS

▪ Windows 95/98/NT/ME/2000

▪ HTML

▪ CorelDraw

▪ Quattro Pro

▪ Excel

▪ Access/Oracle

▪ PowerPoint

▪ Word

▪ WordPerfect 8.x

▪ Ventura Publisher

Education

Texas A&M University – College Station, Texas 1976

Bachelor of Science in Education

References Available on Request

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