Summer 2019 - Center for Entrepreneurship at Wake Forest ...

[Pages:2]Summer 2019

Internship Opportunities

(8 week Summer internships paid through Wake Forest's Center for Entrepreneurship)

Our Mission:

2ULaundry is on a mission to create time for the world to focus on the things that matter most. We merge nextgeneration logistics technology, an innovative cleaning process, and an old-fashioned dedication to customer satisfaction to create millions of hours of free time for our customers and even more magical moments for their families.

Behind the scenes? We come to work happy because magical people create magical moments. We always have our customer experience in mind as we continue to grow our business, and we take our employees experience just as seriously. We make sure our team members have the runway for growth, the feedback and transparency needed to evolve in their professional development continuously and feel supported all the while doing incredible work.

Company Background:

Our customers trust 2ULaundry with their most treasured items because of our unwavering commitment to the perfect customer experience and our obsessive passion for quality. Behind the scenes? We come to work happy, because magical moments can only be created by magical people. We always have our customer experience in mind as we continue to grow our business, and we take our employees experience just as seriously. We make sure our team members have the runway for growth, the feedback and transparency needed to continuously evolve in their professional development, and the support needed to do incredible work.

2ULaundry has been growing rapidly since launching in 2016. We have raised over $4.8MM in funding, was voted Startup of the Year in Charlotte, Best B2C Startup in Atlanta, and is an alumni of the globally recognized Techstars Accelerator program. We are collaborative, transparent, and scrappy team sitting across marketing, operations, customer care, HR, analytics, finance, and engineering, with offices in Charlotte, NC and Atlanta, GA.

Operations Intern ? Atlanta, GA

Job Description:

- Work with the City Operations Director (COD) to help produce our products, refine our process, and implement best practices with our clothing care and driver teams

- Assist the team with day to day operations while working on projects focused on process improvement, employee productivity, quality assurance, and delivery optimization.

- Learn the essential elements or running a business: managing a P&L statement, hiring and interviewing, giving performance reviews, project management, and developing new initiatives.

Desired Qualifications:

- Strong interest in working in an early stage business. - Previous people leadership, preferred but not required. - Familiarization with G-Suite and Microsoft Office - Previous experience solving problems analytically. - Rising junior or above

Customer Care & Centralized Ops Intern ? Charlotte, NC

Job Description:

- Assist with customer outreach as part of our ongoing Customer Insights initiative, a joint program with our Marketing Team to learn about our customers' behavior and experience with 2ULaundry.

- Present findings to Customer Care & Marketing Teams. Findings will help shape future campaigns, digital product enhancements, service offerings, and general customer experience improvements.

- Own various research projects, including competitor analysis, and build a proposal for a customer insurance program, which you present to 2ULaundry's leadership team.

- Document standard operating procedures and the help build the playbook we will use to expand into new markets.

- Assist team with other departmental projects and support as needed.

Desired Qualifications:

- Strong interest in working in an early stage business. - Previous experience researching and solving problems analytically. - Familiarization with G-Suite and Microsoft Office - Previous customer service or call center experience, preferred but not required.

Marketing Intern ? Atlanta

Summary of Role:

2ULaundry is hiring a marketing intern for the Summer of 2019. In this role, you will be working across the whole marketing department with special projects that you can take from ideation through execution. If you want to make an impact and see your work come to life, then this is the right fit for you.

This is a very unique opportunity to learn about each function of marketing with executing a specific 1-3 week project in each role. You'll be working directly with each individually with focuses on customer acquisition, customer retention, business development, campaign analysis and performance, project management, and brand building.

Who You Are:

- Organized: you're able to meet deadlines and manage multiple projects and priorities - Self-starter: you can work independently and thrive in a fast-paced, dynamic start-up environment - Collaborative: You enjoy working with others and can take feedback well - On-Trend: You keep up with trends in social media, photography, and design. - Creative: you use the world around you for inspiration and are able to write witty, compelling copy that

appeals to a specific audience - Social: you love interacting with people through social media and in person and have a knack for spotting

social media trends - Empathetic: you can put yourself in our customers' shoes and are excited to turn them into 2ULaundry

advocates - Fun: duh.

Desired Qualifications:

- Current college student at Wake Forest University who is looking to build a career in marketing - Excellent verbal and written communication skills - Access to a laptop and mobile phone - Proficiency in or working knowledge of Adobe Creative Suite (Photoshop, InDesign, Illustrator) is a plus

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