Main contacts: - Cengage Australia



47375868744400 POSITION DESCRIPTIONName:Job title:Supply Chain CoordinatorDate:March 2019Department:Supply Chain, OperationsReports to:Inventory and Supply Chain ManagerBasic purpose:The Supply Chain Coordinator primarily works on inbound shipments, exports outbounds, purchase order creation/maintenance, packs, credit claims, and any other aspects of the Supply Chain team as required.This role will ensure efficient movement and accounting of all freight from suppliers to our third-party warehouse, directly to customers and from the warehouse to the customer. The Supply Chain Coordinator will work in conjunction with the Inventory and Supply Chain Manager and the Operations Manager to ensure effective administration of all third-party freight forwarders, suppliers and warehouse functions, to maximize supply chain efficiencies.Principal accountabilities:Key Outcome and Area% of Total JobObjectives and TasksCore CompetenciesStandardsProcessing shipments20%Manage all import and export movements, including returns to supplier by: ensuring all import and export regulations are followedpreparing documents as per forwarder and supplier informationnotifying freight forwarders in a timely mannerEnsure release of information prior to goods arriving to ensure immediate receipt.Develop relationships with the forwarder and suppliers.Monitor, report and analyse the ongoing pattern of these shipments to ensure optimal efficiency and for early detection of problems.Process and submit supplier claims for discrepancies in shipments.Ensure data is kept current at all times by maintaining efficient and accurate records of all transactions.Liaise with all nominated contractors to ensure all deliveries are delivered within agreed set standards.Any other duties as directed by the Operations Manager and Inventory and Supply Chain Manager.Excellent written communication skills Fast and accurate keyboard skillsAbility to follow processes and policiesAnalytical and problem-solving abilities with keen attention to detail and follow throughA working knowledge of import and export shipping procedures and regulationsExperience dealing with third party suppliersSelf-motivated and demonstrates initiative to work effectively in a team-based environment within a matrix structureSound understanding of warehouse operations and domestic distributionAbility to manage multiple tasks and deliverablesStrong interpersonal skills, ability to work collaboratively and effectively communicate with internal customersAn understanding of freight rates and checking freight invoices and costsAccurate inputting of informationMeet target completion datesAdherence to Cengage’s policies and proceduresProactive problem-solving, questioning the status quo and willingness to take calculated risksTimely deliveriesCollaboration, sharing ideas and learning in a team environment, challenging ourselves and othersPurchase order creation and maintenance15%Responsible for placing orders with suppliers and ensuring that they are acknowledged and processed.Maintain integrity of the arrival dates of outstanding orders in the municate with suppliers for details of any outstanding or unavailable items.Analyse information provided by suppliers to ensure accuracy.Work with other Operation team members on issues concerning shipments as they relate to PO’s etc.Investigate any discrepancies with any/all of above.Work closely with the Finance team to ensure all end of month requirements are meet. E.g.: shipments closed, freight invoices processed, etc Excellent written communication skills Fast and accurate keyboard skillsAnalytical and problem-solving abilities with keen attention to detail and follow throughKnowledge of publishing industry, warehousing / shipping and business practicesSkilled and systematic use of Microsoft Office Suite and system processesIntelligent use of the internetCustomer-first focus, putting learning firstMeet target completion datesConscientiousness, persistence and reliability in record maintenance and communicationAccurate inputting of informationProactive problem-solvingMinimal communication problems due to effective communication demonstrating mutual respect and acceptance of diverse thoughts and backgroundsImproved productivity and costs reductionsStock & Packs20%Key pack make-up and break-up orders as per reports and requests.Monitor warehouse completion of these orders and follow through with them where required.Working closely with Inventory and Supply Chain Manager to ensure stock is available appropriately for export and local customers.Problem-solving abilities with keen attention to detail and follow throughAbility to anticipate internal and external customer’s needs, listen, understand customers and handle enquiries and solve problemsExcellent telephone manner Interpersonal skills with the ability to build relationships and a willingness to help othersAbility to follow policies and proceduresAccuracyTime taken in warehouseCustomer waiting timeProvide excellent Service and Support20%Collaborate with the warehouse to ensure prompt resolution of any issues.Personally own, act and solve problems and complaints.Anticipate internal and external customers’ needs, handle inquiries and solve problems. Speak clearly and listen intently to facts when communicating with external customers.Responsible for providing an optimum level of support and service to the internal and external customers of Cengage.Maintain a high level of product knowledge to understand customers’ needs.Actively participate in organised meetings.Constantly listen for feedback in all interactions with customers both internal and external and provide feedback to Operations Manager and Inventory and Supply Chain Manager.Fully and accurately document customer interactions using ZenDesk, Jira and the Shipping Inbox.Excellent written and verbal communication skillsAbility to walk customers through various company websites and provide light technical troubleshooting Ability to assist customers in technical issues and concernsWorking knowledge of major browsersWillingness to embrace new technologies and embrace changeAbility to convey empathy when interacting with customersComfortable with dealing with ambiguous situationsAbility to use analytical thinking to effectively troubleshoot computer-related problemsExcellent time management skills and attention to detailAbility to listen and understand internal and external customersKnowledge of publishing industry and business practices Ability to put others at ease and build rapportCustomer-first focusFriendly, transparent, and proactive communicationA positive attitude to problem-solvingAbility to build rapportSetting the bar higher to achieve the best possible outcomeShow mutual respect for othersEmbraces Cengage’s ethos and credo Meet target completion datesAdherence to policies and proceduresIssues resolutionsNumber of ZenDesk tickets processed weeklyTeam moraleMeet team productivity averages in all areasCredit / Damages5%Create and lodge credit claims as per report of short shipments and packages of damages related title pages.Follow up these claims when not promptly responded to by forwarders or suppliers.Assist with any other Supply chain task that is required as defined by the Inventory and Supply Chain Manager or the Operations Manager.Ability to follow policies and proceduresProblem-solving abilities with keen attention to detail and follow throughUp to date information provided regarding credit claims and damagesMinimal communication problems with forwarders and suppliers due to effective communication demonstrating mutual respect and acceptance of diverse thoughts and backgroundsContinuous Improvement 10%Support Continual Improvement processes throughout the entire project including supporting colleagues with the audit process when required.Seek opportunities to enhance documentation, processes and supported systems to improve processes and procedures.Keep abreast with the continual change in technology developments and share knowledge with manager and team.Actively seek opportunities to extend and enhance personal knowledge and skills in order to better support customers and colleagues.Problem-solving abilities with keen attention to detail and follow throughA willingness to support and help othersAbility to use initiative and take responsibility Continuous improvement and improved efficiencySelf-initiated training and development of knowledgeDemonstrated initiative for issue resolution and new ideas to add value to usersParticipation and contribution of processes improvement projectsA positive attitude to problem-solving, questioning the status quo and willingness to take calculated risksCollaboration, sharing ideas and learning in a team environment, challenging ourselves and othersWorkplace Health and Safety10%Be aware of duty of care and act in a safe manner.Ensure all company WH&S policies and procedures are adhered to.Be familiar with property security, first aid and fire emergency procedures.Report any hazardous situations, incidents or accidents and take immediate action if applicable to reduce risk of injury.Participate in WH&S investigations when required.Ability to follow policies and proceduresAbility to use initiative and take responsibility WH&S awareAnalytical and problem-solving abilities Adherence to WH&S policies and proceduresIncreased WH&S awarenessA positive attitude to WH&SReduction of number of WH&S incidentsMain contacts:Internal:Inventory and Supply Chain Manager, supply chain coordinators, Operations Manager, Operations’ supervisors and team members, Sales and Marketing, Publishing and Editorial, Production, IT, FinanceExternal:Freight forwarders, third-party warehouse, Customers Education / Qualifications / Experience:Proven experience in similar environment, customer service, supply chain and logisticsHigh School Certificate or equivalent Vocational qualificationsExperience with office based PC software, MS office suite and platformsBasic understanding of publishing industry Police checkOur Ethos:Put Learning First: We accelerate new ways of lifelong learning for everyone, including ourselves, with a relentless focus on our customers Embrace the Unknown: We question the status quo and take calculated risks to transform how the world learns. We are resilient and audaciousSet the Bar Higher: We challenge others, and we challenge ourselves even more. We are always improving and never satisfied. We are unstoppableDo More Together: We are powered by people with diverse thoughts and backgrounds. We collaborate to create a whole that is stronger than the individual parts.Be Candid: We take ownership of everything we do and treat each other with mutual respect. We are transparent because we see problems as opportunities to improve. ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download