Recruitment – Job Summary



|Post Title |Service Manager – Family Support Service |

|Job Family | |

|Line Manager |Head of Family Support Service |New Role? Yes |

|Location |Aylesbury |

|Job Purpose 1-2 sentences |

|To lead, manage and develop the Family Support Service to a high standard consistent with the Council’s vision, values and strategic objectives, national|

|developments and all statutory requirements. |

|To hold operational responsibility for a range of specialist areas of work. |

|To promote and deliver excellent practice in relation to early help for children and their families - bringing about the best outcomes for children and |

|families at the right time and place and aiming to avoid long term statutory interventions. |

|To ensure there is a strong and effective culture of collaboration and partnership across agencies and areas – allowing the early identification of |

|children and families who need early help and effective interventions by the right people at the right time |

|To work with all relevant colleagues and partners, towards continuous improvement in processes and practice required to successfully safeguard and |

|achieve positive outcomes for children and their families |

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|Job Context (key outputs of team / role to provide some specific examples of role profile accountabilities) 6-8 bullet points max |

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|To lead, manage and develop the Family Support Service to a high standard consistent with the Council’s vision, values and strategic objectives, national|

|developments and all statutory requirements. |

|Through effective leadership drive up service quality ensuring the highest standards of practice, offering a seamless service to the children and |

|families of Buckinghamshire. |

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|Establish service standards, policies and procedures and ensure targets are achieved, best practice is embedded and service quality, efficiency and |

|continuity are maximised. |

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|Lead on the Family Support Service contribution to internal and external inspection processes and reviews (including Ofsted and SEND improvement), |

|ensuring resulting actions are robustly implemented. |

|Provide advice, information and guidance to internal and external partners and inform and develop strategy, policies and decision-making relating to |

|early help in Buckinghamshire. |

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|Proactively build good working relationships, communicate and consult effectively with all stakeholders. Develop effective professional relationships |

|with key people in the sector (including Elected Members) to enable effective partnership working and ongoing political support. This will include |

|representing the service at relevant Scrutiny Committee and other Council meetings. |

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|Ensure information management and reporting is completed to a high standard and meets all internal and external requirements this includes reports for |

|Joint Commissioners, DFE, funders and senior colleagues. Performance progress against the service plan and contractual compliance are monitored and |

|managed effectively. |

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|Ensure complex strategic or operational issues are managed to a satisfactory conclusion, including relationships with external and internal partners and |

|the general public. |

|Ensure that the Service fulfils the relevant statutory and procedural obligations and relevant Government agenda requirements are met. |

|Lead Service business planning processes ensuring that these are informed by effective needs analysis and that links are made to corporate and business |

|unit priorities and plans. |

|Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained within the area |

|of responsibility. Manage and update the standards as appropriate to the role. Ensure a proactive safeguarding culture exists within the Service. |

|Hold budget responsibility and manage the resources for the Service. Proactively identify and deliver savings and efficiencies. |

|Contribute to the development of early help in Buckinghamshire by being aware of current local, regional and national trends, issues and concerns |

|affecting children, young people and families that impact on the delivery of services. |

|Be aware of the Council’s aims, organisational values and behaviours and their impact on this post. Participate in the Council’s performance management |

|processes. |

|Carry out the duties of the post in accordance with the Council’s diversity policy. |

|Carry out all duties and responsibilities with reasonable care for the health and safety of you and any other persons who may be affected by your acts or|

|omissions at work and to co-operate fully with the County Council in health and safety matters. |

|Undertake other such duties as required. |

|This job description will be supplemented by annual target based outcomes, which will be developed in conjunction with the post holder. It will be |

|subject to regular review and the Council reserves the right to amend or add to the duties listed. |

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|Knowledge, Skills and Experience |

|(N.B. Only Essential criteria taken into account for job evaluation purposes) |

|Role Profile requirements. |Job specific examples. |Essential |Desirable |

| |(if left blank refer to left hand column) | | |

|Substantial relevant experience of delivering |Experiences of managing services within the early help |( | |

|specialist services which support complex service |sector. | | |

|delivery, with expert technical /professional | | | |

|knowledge and experience. | | | |

|Expert knowledge and understanding of the systems, |Expert knowledge of local and national agendas/ |( | |

|policy, practices, procedures and legislation |initiatives for work with children, young people and their| | |

|within the specialist area. |families and the broader policy context/statutory | | |

| |requirements relevant to early help. | | |

|Excellent understanding of emerging developments |An ability to anticipate future needs |( | |

|within the scope of the specialist area. | | | |

|Substantial experience of service planning and |Including Service Business Planning and planning for |( | |

|delivery. |service implementation/ change initiatives | | |

|Proven experience in developing and delivering | |( | |

|strategy and policy. | | | |

|Extensive knowledge of local government and wider | |( | |

|sector/ external influences. | | | |

|Experience of leading and sustaining partnerships |Including overseeing relationships with relevant internal |( | |

|both internally and externally. |services including commissioners and external partners | | |

| |(e.g. Health and Schools) | | |

|Authority and credibility to build relationships |Ensure complex strategic or operational issues are managed|( | |

|and engage successfully with colleagues, partners |to a satisfactory conclusion, including relationships with| | |

|and customers. |external and internal partners | | |

|Excellent persuasion and negotiating skills, in |Excellent interpersonal and communication skills, with |( | |

|order to motivate people and partnerships and |proven ability to communicate effectively and persuasively| | |

|influence strategic decisions and outcomes critical|to a wide range of audiences. With an experience of | | |

|to the organisation. |building effective professional relationships with key | | |

| |people in the sector (including Elected Members) to enable| | |

| |effective partnership working and ongoing political | | |

| |support. | | |

|Applied understanding of the technical issues | |( | |

|across the professional service area. | | | |

|Significant experience of producing and delivering |Ability to complete reports to a high standard, ensuring |( | |

|business cases and long term plans which satisfy |outcomes and impact are effectively captured. | | |

|the Council’s objectives. | | | |

|Proven business, people and change management |Including Service Business Planning and planning for |( | |

|experience in this area. |change initiatives | | |

|Excellent leadership skills to inspire, motivate |Proven leadership ability, with evidence of developing and|( | |

|and develop team members to high levels of |managing staff, inspiring confidence, encouraging, | | |

|performance. |motivating and influencing others. | | |

|Experience of effectively managing budgets and | |( | |

|ensuring the delivery of services within agreed | | | |

|resources, either directly or through contracted | | | |

|services. | | | |

|Excellent ICT skills including use of Microsoft | |( | |

|applications and specialist systems. | | | |

|Role Profile requirements. |Job specific examples. |Essential |Desirable |

| |(if left blank refer to left hand column) | | |

|Educated to degree standard or equivalent. | |( | |

|Postgraduate qualification | | |( |

|Relevant professional qualification |. |( | |

|Other Requirements |

|The job involves travel for business purposes: Often*. |

|Use of private transport for business travel is expected to occur most weeks (1-2 days) |

|Access to/use of a vehicle is an essential requirement |

|This post is exempt under the Rehabilitation of Offenders Act 1974. Due to the sensitive nature of the duties the post holder will be expected to |

|undertake a criminal record check as part of the recruitment process |

|Willingness to work unsociable hours |

|Commitment to continuous professional development. |

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|Decision Making Accountability |

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|Budgets: |

|Is the role directly responsible for managing a budget? (please specify size and type of budget) |

|Yes |

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|Is the role responsible for monitoring a budget (monitoring of a delegated budget under management direction)? (please specify size and type of budget) |

|TBC |

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|Planning and Decisions: |

|What sort of deadlines does this person work to? Specify short, medium, long term |

|Short term – Lead and manage service, responsible for operational and implementation decisions including day to day issues that have escalated and need |

|urgent attention problem involving discretion and use of initiative in deciding appropriate action. |

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|Medium – Manage relationships with key stakeholders and delivery partners including negotiation of complex political and strategic issues. |

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|Long Term – Annual business planning ensure the service area meets operational targets and 3-5 year strategic plans to support strategic/ longer term |

|Business Unit priorities. |

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|Is this post responsible for forward planning? Specify to what extent e.g. 6 months or 3-5 year planning  |

|Developing strategies to cover 3-5 years. |

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|Approximately how many posts are under the role’s reporting line? (including those that are managed directly and indirectly) |

|6 |

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|Which key stakeholders does the post holder have to work with to be successful in their role? |

|Education, Children’s Social Care, Members, children, young people, families, youth sector organisations and external bodies (Health, Police, VCS). |

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|What are the top 3 key decisions the post holder would be responsible for? |

|Actions to resolve or mitigate strategic/ operational/ safeguarding risk |

|Deescalating issues from the community and politicians |

|Identifying need/issues and addressing through targeted delivery or adaptation of policy/strategy |

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|What decisions are referred to the line manager? |

|Restructure/new posts |

|Potential for adverse publicity/political backlash |

|Step changes to strategy/policy |

|Contacts: |

|With whom does this post have regular work contact? |

|Senior Managers, operational leads, SLT, Directors Elected Members, external partners/ leads (e.g. Health, Schools, Police) children, young people and |

|families to advise, discuss, challenge and influence and establish and lead partnership working. |

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|For what reason? # delete as applicable and supply more information |

|Receiving or giving information? Y |

|Communicating information relevant to operational and strategic activity of the service to support the effective running/ delivery of the service. |

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|Giving professional advice? Y |

|Provide expert advice, information, support and challenge to BCC and external partners on a range of issues relevant for example: early years, youth, |

|parenting, NEET, skills and young people’s voice. |

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|Negotiation? Y |

|Manage relationships with key stakeholders and delivery partners above this will include negotiation of complex issues. Manage confidential, challenging |

|and sensitive issues / situations, which involve significant negotiation, persuasion and influencing skills. |

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