Trends commercial consumer digital marketing healthcare
COMMERCIAL CONSUMER DIGITAL MARKETING
HEALTHCARE
TRENDS
COMMERCIAL TRENDS 2018:
NEW EXPECTATIONS. NEW OPPORTUNITIES.
What will your brand do?
Disruption. We feel it across our industry. Influencers. Strategies. Competition. It's all shifting. The entire Commercial model is being reshaped and rewired by new expectations and new possibilities.
At Syneos Health, we use the trends changing the landscape to challenge and accelerate our thinking. Trends show shifting market expectations. They reveal data and clues about changing habits and preferences. Trends uncover brands that are making unique connections and getting to white spaces first. Understanding the shifting market increases our clients' chances to lead it. It means we don't change one thing, one time ? we actively keep changing a lot of things at the right times.
Front line insight:
As part of Syneos Health, we are engaged in every point of influence in health and healthcare. This lets us know your market, your influencers and your patients in ways that no other partner could.
The authors of this report included over 75 Commercial leaders, who together touch the frontlines of development, patient engagements and next-generation care:
At the Point of Care ? O ver 12,000 nurses and sales experts educating healthcare
professionals, patients and caregivers ? In-house HCPs, including doctors, nurses, pharmacists,
psychologists
In Real Life ? Data on the actual pharmacy behaviors of nearly
200 million people ? E thnographers and behavior psychologists immersed in
longitudinal studies of life and health
In EHRs (and Wallets) ? R esearchers steeped in shifting payer attitudes ? C ommunicators connected to organized customers
and workflow decision dynamics
In Government Offices ? Experts in regulation and pricing ? P ublic relations teams focused on new value
frameworks and influencers
At Pharma Leaders ? C ommercial strategy experts innovating at every stage
of the life cycle ? C ompetitive views into promotional marketplace activity
across hundreds of therapeutic areas
In the Next Generation of Care ? Integrated Top 3 CRO serving over 500,000 clinical trial
participants ? B old new navigators developing or Commercializing at
least 82% of all novel new drugs approved by the FDA in a recent five-year period
3
2018: The Year of Commercial Transformation
15 SHIFTS
Driving the
Future of Healthcare Commercialization
$? Paying for Value:
Payers, delivery networks, advocacy groups
and third parties are all asking: is it worth it?
Integrated Customer Engagement:
More customers, more value equations
No More Sales Reps?:
Or a new front line?
Podium Pounding and a New Era for Advocacy:
What moves people, moves markets
Medical Muscle:
The #1 strategic investment: medical transformation
Infrastructure Reset:
From bloated inside to buff and looking outside
Rapidly Evolving Rare:
Big solutions for tiny populations
From Patient-Centricity to Patient Intimacy:
A new expectation for experience
Exceptional Consumer Control:
The health elites are optimizing everything; who is left behind?
New Commercialization Expectations:
The pressure to maximize is on!
Swell of Stranded Assets:
Few focus areas; more left behinds
Revising the Journey:
The new patient journey is more like real real life
Predictive Planning:
Hunches are being replaced with seamless simulations
AI as Investigator:
The 'bots on the frontlines of discovery
Commercial Endpoints:
The endpoint is changing: from does it work to do people want it?
2018
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