Gentle Reminder: Dear Sir, This is the reference to trailing mails ...

[Pages:5]Subject: Fwd: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q168999638041

To: Deputy Advisor TRAI Date: 050816 03:02 PM From: Sudhir Gupta Secretary TRAI

Gmail SR# C139142319278 Submitted.pdf (218kB)

Original Message From: Brij Kishor Date: Aug 5, 2016 2:47:27 PM Subject: Fwd: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q168999638041 To: ap@.in Cc: customercare@idea., secretary@.in

Gentle Reminder:

Dear Sir,

This is the reference to trailing mails, still I am waiting for your response. Pls take appropriate action at the earliest in this matter.

With Regards,

Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!!

Forwarded message From: Brij Kishor Date: 23 July 2016 at 10:03 Subject: Fwd: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q168999638041 To: ap@.in Cc: Idea Customer Care

Dear Sir/Madam,

With reference to trailing mail, I am chasing for refunding of my security deposit amount since 10/03/2015 (As enclosed mail) with IDEA but they have not taken any appropriate action for the same.

Therefore, you are requested to take necessary action against IDEA so that my security deposit amount can be refunded to me. You intervention in this matter will be highly appreciated.

With Regards,

Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!!

Forwarded message From: Brij Kishor Date: 2 July 2016 at 10:18 Subject: Re: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q168999638041 To: customercare@idea.

Dear Shilpa,

This reference to trailing mail and lots of conversation with Idea, I have visited your Idea shop many times also but till date the problem could not be resolved yet.

Hence, once again I ask to Idea team that pls resolve the issue at the earliest and refund my security deposit amount.

With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!!

On 21 March 2016 at 16:23, wrote:

Dear Customer,

Greetings for the day!

This is with reference to your email regarding Security deposit.

We request you to visit nearest My Idea for your reference.

We have attached list of My Idea to assist you further.

You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints, dial 198 (Toll free).

Thanks and regards,

Shilpa Sakhare Customer Service Team Idea Cellular Ltd

Original Message

From: bkgangwar77@ Sent: 03/10/2016 15:31:11 To: Customer Care Idea Customer Care Subject: 8937002889Re: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q168485765645

Dear Ms. Pratiksha, ?This is the reference to trailing mail, I am very sorry to say that you are repeating the same words as earlier given by other team members of IdeaCare and it is big a shame for Ideateam that they are unable to resolve this issue in spite of regular follow up by me with Idea from last two years. If Idea management is unable to resolve the issue then who will resolve and as I have already told you that I am also unable to provide the receipt if you are required the payment receipt, you can ask your Idea shop M/s B.K. Communication. Hence, you are requested to take concrete action to resolve the issue and don't waste your valuable time as well as myself also. With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!! On 10 March 2016 at 14:59, > wrote: Dear Customer, Greetings of the day! This is with reference to your email regarding security deposit. Please accept our apologies for the inconvenience caused and the delay in response. We regret to inform you that we are unable to provide the security deposit refund from our end as the same is not reflecting towards your Postpaid number as on date. Please note that we will be able to assist you in this regard if you are able to provide the scan copy of the payment receipt towards the security deposit. Also, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. You may also contact our Customer Care by dialling 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free). Thanks and regards, Pratiksha Hapse Customer Service Team Idea Cellular Ltd For Idea Mobile number related assistance, please mention your 10 digit Idea Mobile number in the subject of the email.Eg:9826012345. (Please do not include any space or special characters between the digits) Original Message From: bkgangwar77@ Sent: 02/25/2016 13:47:34 To: Customer Care > Idea Customer Care > Subject: 8937002889Re: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q166266585521 Dear Ms. Rani, This is the reference to trailing mail and earlier communications with IdeaCare, I have not got any solution regarding to refund of security deposit amount. I am chasing for this matter with Ideateam around last two years, it's shows that the Ideamanagement is not worried about customers. Hence, pls take concrete

action in this matter otherwise I will have to go to consumerforum. With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!! On 26 January 2016 at 17:29, > wrote: Dear Mr. Kishor, Greetings for the day! This is with reference to your email regarding refund of Security Deposit. Please accept our apologies for the inconvenience caused to you and delay in response. We have highlighted the matter of refund of Security Deposit to our respective team in order to take the necessary action on the same once we received the reply from them you will be inform about the same through mail or call. Also, we acknowledge receipt of your concern regarding refund of Security Deposit and shall revert at the earliest with the resolution of your complaint. Moreover we apologize for the inconvenience and appreciate your patience and cooperation in this interim. Also, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea. You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free). Thanks and regards, Rani Shaikh Customer Service Team Idea Cellular Ltd For Idea Mobile number related assistance, please mention your 10 digit Idea Mobile number in the subject of the email.Eg:9826012345. (Please do not include any space or special characters between the digits). Original Message From: bkgangwar77@ Sent: 01/16/2016 13:09:43 To: Customer Care > Idea Customer Care > Subject: 8937002889Re: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q165698683459 hi Ms. Rani Shaikh, This is the reference to trailing mail, I want to say that if you are unable to find any records in your office, it is very same for this big company like Idea and I am also sorry to say that I am chasing this matter from last one and half year. Further I want to say that why are you asking the documents to me, you can ask your Idea centre (M/s B.K. Communication, Bareilly, Uttar Pradesh contact No. 9837007800 & 9837766688) directly. Hence, pls resolve the issue at the earliest. With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!! On 14 January 2016 at 19:10, > wrote: Dear Mr. Kishor, Greetings for the day! This is with reference to your email regarding Security Deposit. Please accept our sincere apologies for the inconvenience caused to you and delay in response. We regret to inform you that we checked with our records and found that there is no any Security Deposit is reflecting in our records. However we request you to write back to us with the payment receipt of Security Deposit for further assistance. Also, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea. You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free). Thanks and regards, Rani Shaikh Customer Service Team Idea Cellular Ltd For Idea Mobile number related assistance, please mention your 10 digit Idea Mobile number in the subject of the email.Eg:9826012345. (Please do not include any space or special characters between the digits). Original Message From: bkgangwar77@ Sent: 01/13/2016 10:22:44 To: Idea Customer Care > Customer Care > Appellate UPW > Subject: 8937002889Fwd: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q155461892526 hi, with reference to trailing mail, neither I have not got any response from your end nor received the security deposit amount. I have also informed this matter to Mr. Vanse, Idea costumer care representative (ref. 56854206653, date:12/01/16). Therefore, you are requested to resolve the issue at the earliest. With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!! Forwarded message From: Brij Kishor > Date: 8 January 2016 at 16:58 Subject: Fwd: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q155461892526 To: customercare@idea. reforwarding With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!! Forwarded message From: Brij Kishor > Date: 8 January 2016 at 16:49 Subject: Re: With reference to your Idea Mobile Number : 8937002889 and SR Number : Q1 55461892526 To: crystal.prod@idea., Idea Customer Care >, Idea Customer Care >, IdeaCustomerService@idea. Dear Ms. Nisha, With reference to trailing mail, still I have not received the security deposit amount inspite very much followup with B.K. Communication and Idea customer care. Now I am very much fed up this type of response and action from representatives of Idea and also note the contact no. (9837007800 & 9837766688) of B.K. Communication, Bareilly (U.P.). Hence you are requested to take appropriate action at the earliest in this matter so I can receive the security deposit amount of my mobile no. 8937002889. With Regards, Brij Kishor +91 9461414112/ 8937002889 Think again before printing this email ! Save a Tree by reducing the usage of paper!! On 4 May 2015 at 11:23, > wrote: Dear Customer, Greetings for the day! This is with reference to your email regarding refund of security deposit of Idea Mobile Number 8937002889. We regret to inform you that we are unable to communicate with B.K. Communications from our end, so we request you to contact B.K. Communications from your end and provide us the scanned copy of payment receipt for further assistance. We recommend you to register your email address by sending an SMS as EMAILIDEmail address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active. You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free). Thanks and regards, Nisha Kumari Customer Service Team Idea Cellular Ltd For Idea Mobile number related assistance, please mention your 10 digit Idea Mobile number in the subject of the email.Eg:9826012345. (Please do not include any space or special characters between the digits) Original Message From: bkgangwar77@ Sent: 05/02/2015 18:36:56 To: customercare@idea. Subject: 8937002889Re: Your Idea Mobile Number: 8937002889 Kind Atten.: Ms. Shruti, Thanks for your response in this matter. Further I want to say that now I am also unable to give the scanned copy of receipt because I am out of station for official tour and I will come back to my home after three months. Hence you are requested to ask M/s B.K. Communications, Nainital Road, Bareilly for the same so that this issue can be resolved at the earliest. With Regards, Brij Kishor

+91 9686519149, 8937002889 Sent from my Huawei Honor Holly U19 smartphone On May 1, 2015 1:00 PM, > wrote: > Dear Customer, > > Greetings for the day! > > This is with reference to your email regarding refund. > > Please accept our apologies for the delay in response. > > We wish to inform you that the services of your Idea mobile number > 8937002889 have been permanently disconnected due to postpaid to prepaid > migration with effect from 23rd January 2015. > > Further, there is no deposit reflecting against your records against your > Idea account so we request you to provide scanned copy of payment receipt > for further assistance. > > Should you need any further assistance, please call our Customer Service > help line number 9837012345 or email us at customercare@idea.. 9837012345 or email us at customercare@idea.. 9837012345 or email us at customercare@idea.. 9837012345 or email us at customercare@idea.. 9837012345 or email us at ccare.upw@idea.. 12345 or email us at customercare@idea. > > Thanks & Regards, > > Shruti Dighe > Customer Service Team > IDEA Cellular Limited > > > ******************************************** > An idea can change your life. > > ************** LEGAL DISCLAIMER ************ > This EMail may contain Confidential and/or legally privileged Information > and is meant for the intended recipient(s) only. If you have received this > email in error and are not the intended recipient/s, kindly notify us at > mailadmin@idea. and then delete this email immediately > from your system. You are also hereby notified that any use, any form of > reproduction, dissemination, copying, disclosure, modification, > distribution and/or publication of this email, its contents or its > attachment/s other than by its intended recipient/s is strictly prohibited > and may be unlawful. > > Internet Communications cannot be guaranteed to be secure or errorfree as > information could be delayed, intercepted, corrupted, lost, or contain > viruses. IDEA Cellular Limited does not accept any liability for any > errors, omissions, viruses or computer problems experienced by any > recipient as a result of this email. > > > ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This EMail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this email in error and are not the intended recipient/s, kindly notify us at mailadmin@idea. and then delete this email immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or errorfree as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this email. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This EMail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this email in error and are not the intended recipient/s, kindly notify us at mailadmin@idea. and then delete this email immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or errorfree as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this email. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This EMail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this email in error and are not the intended recipient/s, kindly notify us at mailadmin@idea. and then delete this email immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or errorfree as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this email. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This EMail may contain Confiden...

******************************************** An idea can change your life.

************** LEGAL DISCLAIMER ************ This EMail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this email in error and are not the intended recipient/s, kindly notify us at mailadmin@idea. and then delete this email immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or errorfree as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this email.

 Sudhir Gupta, Secretary, Telecom Regulatory Authority of India NEWDELHI110002, India

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