Business Partner Network Connectivity



COMMONWEALTH OF PENNSYLVANIA

HEALTH & HUMAN SERVICES DELIVERY CENTER

INFORMATION TECHNOLOGY STANDARD

|Name of Standard: |Number: |

|Application Health Check |STD-OPS005 |

|Domain: |Category: |

|Operations and Support |Health Checks |

|Date Issued: |Issued by Direction Of: |

|02/09/2004 | |

|Date Revised: | |

|09/21/2020 |Jon Arnold, Chief Technology Officer |

| |Health and Human Services Delivery Center |

Abstract:

The Health and Human Services Delivery Center (HHS DC) Technology Services Office (TSO) performs network and application performance monitoring for the Departments of Health (DOH), Human Services (DHS), Aging (PDA), Drug and Alcohol Programs (DDAP) and Military and Veterans Affairs (DMVA) business applications.  

An application wellness check has been initiated to notify all interested parties if their application is functioning properly. Currently this is accomplished by using Orchestrator, which is part of the Microsoft System Center Suite, for recovery tasks associated with bringing an application back online.

General:

The purpose of this process is to check the availability of mission critical applications on the enterprise platform and to answer the how, who, what, where and when questions regarding the health of the applications.

Standard:

Health Check Process

Infrastructure Health Check Tool

Web Services – Checks the status of the IIS Servers, specifically response times.

Application Services – Checks status of Window Services i.e., Indexing, Oracle recovery etc.

Database Services – Checks status of Database Servers (Oracle and SQL Server

Unified Security Services – Checks status of SiteMinder Services on Policy Servers.

Middleware Services – Future enhancement – Checks status of Middleware Services

Main Frame – availability and performance metrics

If errors are encountered in any of the five areas listed above, emails are sent informing the responsible parties who will then take steps to correct the problem. If no errors are encountered an email is sent to all affected parties informing them the applications are available and ready for the opening of business day.

Before the start of business Operations staff manually accesses a list of mission critical URL’s.

If an application runs in a Network Load Balanced (NLB) environment, the script will check both nodes using the machine names. This will rule out the situation where one of the nodes is down and NLB just happens to direct the script to the one node which is functioning properly.

Outlined below is the process which currently supports the Production Infrastructure and Application Health check method.

Key:

BIMO – HHS DC Service Management

[pic]

Outlined below is the process which currently supports the Production Availability Notification Process.

Key:

BIMO – HHS DC Service Management

BADD – HHS DC Solution Management

BTE- HHS DC Technology Services Office  

[pic]

SCOM (System Center Operations Manager) performs repeated analysis of application functionality and availability by executing automated health checks continuously.

The process continues with the Application Development team to decide on the critical functions of their particular application. The information which needs to be collected consists of:

Application Name

Application Function

Functional Description

URL/Process/Login Information

Login and Passwords

Contact Information

Health Check Frequency

Exemptions from this Standard:

There will be no exemptions to this standard.

Refresh Schedule:

All standards and referenced documentation identified in this standard will be subject to review and possible revision annually or upon request by the HHS Delivery Center Domain Leads.

Standard Revision Log:

|Change Date |Version |Change Description |Author and Organization |

|02/09/2004 |1.0 |Initial creation. |Terry Hagenbuch BTE |

|01/13/2015 |1.1 |Update DPW to DHS. |BIS-DEPPM |

|03/10/2016 |1.1 |Annual Review. |BIS-DEPPM |

|07/10/2020 |2.0 |Reformatted. Removed signature for identity protection. |Glenn McDonel |

|09/21/2020 |2.1 |Reviewed, updated content. |Mike Houser HHS TSO |

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