IOM433 Systems Analysis and Design



DSO433 Business Process Design

Spring 2015 M/W 10:00-11:50 am

HOH415

Faculty: Ann Majchrzak

Email: majchrza@usc.edu

Office: Bridge 401C

Office Hours: Mondays 4-5:30 or by appointment

Course Objectives: Gain skills to become a business analyst:

• Analyze business processes to identify improvement opportunities

• Identify ways to improve business processes

• Develop use cases for information systems design to support improved business processes

• Apply use cases to create an information systems application

• Students will learn It is crucial to be able to speak the different “languages” of the work environment to be able to bridge the gap between business managers and technical software and technology developers.

Text:

• Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers, Fundamentals of Business Process Management, 2013, ISBN 978-3-642-33142-8, ISBN 978-3-642-33143-5 (eBook)

You can purchase the hard copy from bookstore or online. You can read the ebook:



Make sure you are logged in to the USC network for access.

• Satzinger/Jackson/Burd, Systems Analysis and Design in a Changing World, 6th Edition. 2012, ISBN10: 1-111-53415-2, ISBN13: 978-1-111-53415-8

You will need Chapter 3 and Chapter 7 from this book and you can purchase each chapter separately in the link below:



Assessment

5% Class Attendance (arriving within 5 minutes of start) 5%

5% Participation (voluntarily sharing your reactions to reading in class) 5%

20% First Midterm

20% Second Midterm

26% Final Project

24% Assignments (4 homework assignments each 6%)

Notice: Homework assignments #3, 5, 8 and 9 will be graded.

Being absent or tardy by more than 5 minutes for more than 1/3rd of the classes (10) for any reason (recruiting, illness, etc.) will lead to an automatic Fail in the class, regardless of exam grades. Being absent or tardy between 5-9 classes will lead to an automatic reduction of a grade in your final grade.

Use of smart phones are NEVER permitted in class. There will be in-class exercises where access to a laptop or iPad would be helpful; however, these are only permitted if email, IM, and website access is turned off, you have enough battery to NOT sit next to the wall, and you are able to look up as you take notes so that your participation is not harmed; otherwise look over someone else’s shoulder. Violation of this policy is determined at the instructor’s discretion and will be marked by the instructor. More than 3 violations of this policy will lead to an automatic reduction of a grade in your final grade. The instructor is NOT required to notify you if s/he believes the policy has been violated.

A participation grade will be assigned for the semester at the end of the semester based on your full semester’s participation. That grade will be based on how proactively you have shared in the classroom.

Final grades represent how you perform in the class relative to other students. Your grade will not be based on a mandated target, but on your performance. Historically, the average grade for this class is about a (B). Three items are considered when assigning final grades:

1. Your average weighted score as a percentage of the available points.

2. The overall average percentage score within the class.

3. Your ranking among all students in the class.

The Final Examination, per USC policy, will be conducted on the final exam due date. It is USC policy to not allow for finals to be taken at any other time than the scheduled time, with exceptions granted only by the Department Chair and Dean. If you have need for an exception please consult them directly. A similar policy is being applied to all midterms. You have been given adequate notice of when midterms will occur; there is no makeup permitted.

Tools Needed

For this class you are required to gain access to the following tools:

- iRise : will be provided online during lab

- Snappii: go to and choose “DO IT YOURSELF CODELESS APP PLATFORM” based on your preferences.

- Microsoft Visio: you can get free access to Microsoft Visio by logging into your “mymarshall.usc.edu” account and then under “Services” tab click on the “Marshall Virtual Lab (Citrix Applications)” and after installing the application you can simply go to Microsoft Office 2010 folder and gain free access to Microsoft Visio.

Final Project

Identify a business process, identify ways to improve the process, design and prepare a software application with Snappii to support the improved process. Additional information on the final project will be provided at the end of the semester for a format of the final report. However the project is intended to follow along with the class so find your sites early. 4 people to a project. Let the instructor know no later than 2/2 on final project and show evidence of process models by then

Outline

| #| Date |Topic |Objective |Readings |

|1 |M |Chapter1) |* Origins and History of BPM |None |

| |1/12/15 |Introduction to Business |* The BPM Lifecycle | |

| | |Process Management | | |

|2 |W |Chapter1) | |Chapter1, Introduction to Business|

| |1/14/15 |Introduction to Business |*Processes Everywhere |Process Management |

| | |Process Management |* Ingredients of a Business Process | |

| |M 1/19/15 |Martin Luther King Jr. Day | | |

| | |Holiday | | |

|3 |W |Chapter 2) |*Review of basic ingredients of business process |Chapter 2) 2.1 |

| |1/21/15 |Process Identification |* Focusing on Key Processes |Focusing on Key Processes HW 1 |

| | | |The Designation Phase |due: Exercise 1.7 (not graded). |

| | | |The Evaluation Phase |Bring to class to discuss in class|

|4 |M |Chapter 2) |* Designing a Process Architecture |Chapter 2) 2.2 |

| |1/26/15 |Process Identification |Identify Case Types |Designing a Process Architecture |

| | | |Identify Functions for Case Types | |

| | | |Construct Case/Function Matrices | |

| | | |Identify Processes | |

| | | |Complete the Process Architecture | |

|5 |W |Chapter 3) |* Essential Process Modeling |Chapter3) 3.1 – 3.2 .2 |

| |1/28/15 |Essential Process Modeling |* First Steps with BPMN |Essential Process Modeling |

| | | |*Branching and Merging |* First Steps with BPMN |

| | | |Exclusive Decisions |*Branching and Merging |

| | | |Parallel Execution |HW 2 due: Ex 2.8 (not graded) |

| | | | | |

| | | | | |

| | | | | |

|6 |M |Chapter 3) |(continued) |Chapter3) 3.2.2- 3.3 |

| |2/2/15 |Essential Process Modeling |*Branching and Merging |Essential Process Modeling |

| | | |Inclusive Decisions |*Branching and Merging |

| | | |Rework and Repetition |*Information Artifacts |

| | | |*Information Artifacts | |

| | | | |ALL TEAMS FOR FINAL PROJECT |

| | | | |IDENTIFIED |

|7 |W |Computer Lab |Introduction to Microsoft Visio |HW# 3 Due (ex 3.20 graded) |

| |2/4/15 | | | |

|8 |M |Chapter 4) |*Process Decomposition |Chapter 4) 4.1-4.2-4.3-4.4 |

| |2/9/15 |Advanced Process Modeling |*Process Reuse |*Process Decomposition |

| | | |*More on Rework and Repetition |*Process Reuse |

| | | |*Handling Events |*More on Rework and Repetition |

| | | | |*Handling Events |

|9 |W |Chapter 4) |*Handling Exceptions |Chapter4) 4.5-4.6-4.7 |

| |2/11/15 |Advanced Process Modeling |*Handling Exceptions |Handling Exceptions |

| | | |*Process Choreographies |*Handling Exceptions |

| | | | |*Process Choreographies |

| | | | | |

| | | | |HW 4 Due: Ex 4.22 (not graded) |

| |M |Presidents Day | | |

| |2/16/15 | | | |

|10 |W |Midterm #1 | | |

| |2/18/15 | | | |

|11 |M |Chapter 5) |* The Setting of Process Discovery |Chapter5) 5.1-5.2 |

| |2/23/15 |Process Discovery |* Discovery Methods |* The Setting of Process Discovery|

| | | | |* Discovery Methods |

| | | | |HW #5 Due(Ex 4.31) |

| | | | | |

|12 |W |Guest Speaker |Process Discovery from Deloitte (JAD) | |

| |2/25/15 | | | |

|13 |M |Chapter 5) |* Process Modeling Method |Chapter 5) 5.3-5.4 |

| |3/2/15 |Process Discovery |* Process Model Quality Assurance |* Process Modeling Method |

| | | | |* Process Model Quality Assurance |

| | | | | |

| | | | |HW #6: Discovery Exercise: (not |

| | | | |graded) |

| | | | |(Watch a lunchtime order |

| | | | |fulfillment process) |

|14 |W |Chapter 6) |*Value-Added Analysis |Chapter6) 6.1-6.2-6.3 |

| | |Qualitative Process Analysis |*Root Cause Analysis |*Value-Added Analysis |

| |3/4/15 | |*Issue Documentation and Impact Assessment |*Root Cause Analysis |

| | | | |*Issue Documentation and Impact |

| | | | |Assessment |

|15 |M |Chapter7) Quantitative |*Performance Measures |Chapter7) 7.1-7.2 |

| |3/9/15 |Process Analysis |*Flow Analysis |*Performance Measures |

| | | | |*Flow Analysis |

|16 |W |Chapter7) Quantitative |*Queues |Chapter7)7.3-7.4 |

| |3/11/15 |Process Analysis |*Simulation |*Queues |

| | |Computer Lab | |*Simulation |

| | | | |HW#7: (Exercise 6.7) |

| | | | |Not Graded |

| | | | | |

|17 |M |Chapter 8) Process Redesign |*The Essence of Process Redesign |Chapter 8) 8.1-8.2 |

| |3/23/15 | |*Heuristic Process Redesign |*The Essence of Process Redesign |

| | | | |*Heuristic Process Redesign |

|18 |W |Chapter 8) Process Redesign |*The Case of a Health Care Institution |Chapter8) 8.3-8.4 |

| |3/25/15 | |*Product-Based Design |*The Case of a Health Care |

| | | | |Institution |

| | | | |*Product-Based Design |

| | | | | |

|19 |M |Computer Lab |iRise |HW #8 Due (Simulation Analysis Ex.|

| |3/30/15 | | |7.7 Graded) |

|20 |W |Systems Analysis and Design |*Use Cases and User goals |Chapter 3 ) 3.2-3.3-3.4 |

| |4/1/15 |Chapter 3 ) |*Use cases and event Decomposition |*Use Cases and User goals |

| | |Use Cases |*Use Cases and CRUD |*Use cases and event Decomposition|

| | | | | |

| | | | |*Use Cases and CRUD |

| | | | | |

|21 |M |Systems Analysis and Design |*Use cases in Ridgeline Mountain Outfitters Case |Chapter3) 3.5-3.6 |

| |4/6/15 |Chapter 3 ) |*Use Case Diagrams |*Use cases in Ridgeline Mountain |

| | |Use Cases | |Outfitters Case |

| | | | |*Use Case Diagrams |

|22 |W |Systems Analysis and Design |*User and System Interfaces |Chapter7) 7.1-7.2-7.3-7.4-7.5 |

| |4/8/15 |Chapter 7 ) |*Understanding the user interface |*User and System Interfaces |

| | |Designing User and System |*User Interface Design Concepts |*Understanding the user interface |

| | |Interfaces |*The transition from analysis to user interface design |*User Interface Design Concepts |

| | | | |*The transition from analysis to |

| | | | |user interface design |

|23 |M |Systems Analysis and Design |*User Interface Design |Chapter7)7.6-7.7-7.8-7.9 |

| |4/13/15 |Chapter 7 ) |*Identifying system Interfaces |*User Interface Design |

| | |Designing User and System |*Designing system inputs |*Identifying system Interfaces |

| | |Interfaces |*Designing System Outputs |*Designing system inputs |

| | | | |*Designing System Outputs |

|24 |W |Computer Lab |Snappii |HW #9 Due |

| |4/15/15 | | | |

|25 |M |Computer Lab |Snappii | |

| |4/20/15 | | | |

|26 |W |Midterm Review | | |

| |4/22/15 | | | |

|27 |M |Midterm #2 | | |

| |4/27/15 | | | |

|28 |W | Midterm Feedback and class | | |

| |4/29/15 |time for projects | | |

Class Participation:

Attendance does not constitute participation. A “C” grade participation is achieved by just saying something. Only comments that demonstrate ALL of the following constitute exceptional participation worthy of an A: understanding of the reading material, having done the homework, pose new questions/issues/ideas to consider, non-repetitive, contributes to others’ learning, bringing new, relevant, and interesting material to the class on the topic of discussion such as might be found by following such websites as , , wired or others; distinguishing between opinions and facts, and demonstrating ability to apply, analyze, and synthesize course material. You must be in attendance the whole class to receive a participation point; tardiness to class forfeits the participation grade for that class. If you are absent or late by more than 10 minutes to the class six times, your final grade will be lowered.

MARSHALL GUIDELINES

Technology Policy

Laptop and Internet usage is not permitted during academic or professional sessions unless otherwise stated by the respective professor and/or staff. Use of other personal communication devices, such as cell phones, is considered unprofessional and is not permitted during academic or professional sessions. ANY e-devices (cell phones, PDAs, I-Phones, Blackberries, other texting devices, laptops, I-pods) must be completely turned off during class time. If I observe you using a device during class in non-approved ways, your participation grade for that day will be zero, and if observed more than 4 times with improper use, your grade will be lowered. Videotaping faculty lectures is not permitted due to copyright infringement regulations. Audiotaping may be permitted if approved by the professor. Use of any recorded or distributed material is reserved exclusively for the USC students registered in this class.

Statement for Students with Disabilities

Any student requesting academic accommodations based on a disability is required to register with Disability Services and Programs (DSP) each semester. A letter of verification for approved accommodations can be obtained from DSP. Please be sure the letter is delivered to me (or to your TA) as early in the semester as possible. DSP is located in STU 301 and is open 8:30 a.m.–5:00 p.m., Monday through Friday. The phone number for DSP is (213) 740-0776. For more information visit usc.edu/disability .

Statement on Academic Integrity

USC seeks to maintain an optimal learning environment. General principles of academic honesty include the concept of respect for the intellectual property of others, the expectation that individual work will be submitted unless otherwise allowed by an instructor, and the obligations both to protect one’s own academic work from misuse by others as well as to avoid using another’s work as one’s own. All students are expected to understand and abide by these principles. SCampus, the Student Guidebook, (usc.edu/scampus or ) contains the University Student Conduct Code (see University Governance, Section 11.00), while the recommended sanctions are located in Appendix A.

Students will be referred to the Office of Student Judicial Affairs and Community Standards for further review, should there be any suspicion of academic dishonesty. The Review process can be found at: . Failure to adhere to the academic conduct standards set forth by these guidelines and our programs will not be tolerated by the USC Marshall community and can lead to dismissal.

Class Notes Policy

Notes or recordings made by students based on a university class or lecture may only be made for purposes of individual or group study, or for other non-commercial purposes that reasonably arise from the student’s membership in the class or attendance at the university. This restriction also applies to any information distributed, disseminated or in any way displayed for use in relationship to the class, whether obtained in class, via email or otherwise on the Internet, or via any other medium. Actions in violation of this policy constitute a violation of the Student Conduct Code, and may subject an individual or entity to university discipline and/or legal proceedings.

Emergency Preparedness/Course Continuity

In case of a declared emergency if travel to campus is not feasible, USC executive leadership will announce an electronic way for instructors to teach students in their residence halls or homes using a combination of Blackboard, teleconferencing, and other technologies.

Please activate your course in Blackboard with access to the course syllabus. Whether or not you use Blackboard regularly, these preparations will be crucial in an emergency. USC's Blackboard learning management system and support information is available at blackboard.usc.edu.

Academic Integrity

It is a violation of USC’s Academic Integrity Policies to share course materials with others without permission from the instructor. No student may record any lecture, class discussion or meeting with me without my prior express written permission.  The word “record” or the act of recording includes, but is not limited to, any and all means by which sound or visual images can be stored, duplicated or retransmitted whether by an electro-mechanical, analog, digital, wire, electronic or other device or any other means of signal encoding.  I reserve all rights, including copyright, to my lectures, course syllabi and related materials, including summaries, PowerPoints, prior exams, answer keys, and all supplementary course materials available to the students enrolled in my class whether posted on Blackboard or otherwise.  They may not be reproduced, distributed, copied, or disseminated in any media or in any form, including but not limited to all course note-sharing websites.  Exceptions are made for students who have made prior arrangements with DSP and me.  

Students are expected to be familiar with USC’s Academic Integrity Policies (i.e., copying, fraudulent possession of an exam, plagiarism, submission of purchased papers, submitting the same assignment to more than one instructor) and be aware of recommended sanctions (i.e., F for the course, suspension or expulsion) associated with violating such policies. See Appendix A in the SCAMPUS Guidebook for more detail.

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